Outreach Generalist Adviser
Apply before 11.59pm on 23 January 2026.
Job summary
- Salary
- £28,000 to £32,000
- Location
- Remote working two days a week and two days based at outreach locations across Lewisham.
- Workplace
- Hybrid working
- Contract
- Fixed term contract, until 31 July 2026
- Hours per week
- 35 hours
How to apply
You can check for more information and how to apply.
About the role
About Citizens Advice Lewisham
Citizens Advice Lewisham is an independent local charity and a member of the national Citizens Advice network. We provide free, independent, impartial and confidential advice on a wide range of issues, including welfare benefits, debt, housing, immigration and family matters. Our outreach work helps us reach residents who may not be able to access support through our main channels.
What we offer
· Salary of £28,000 to £32,000 pro rata (depending on experience)
· Four day week, with 35 hours worked across four days
· Remote working two days a week
· Two days delivering advice at outreach locations
· A supportive culture with development and training built in
· A clear pathway to develop towards a specialist debt adviser role
About the role
As an experienced Outreach Adviser, you will provide high quality generalist advice in community settings, supporting clients with practical, one-off advice, assisted information and signposting. You will work across a broad range of issues with a particular focus on benefits, debt and related enquiries, ensuring clients understand their options and feel confident to take the next steps.
You will be part of a friendly and high performing advice team, working to agreed targets and quality standards, and contributing to continuous improvement in how we deliver outreach services.
The role offers a salary of £28,000 to £32,000 pro rata, depending on experience. It is structured around a four-day working week, with 35 hours worked across those four days, supporting a healthy work–life balance. The post combines flexibility with frontline impact, including remote working for two days a week and two days delivering advice at outreach locations. You would be joining a supportive and inclusive culture where development and training are built in, alongside a clear pathway to progress towards a specialist debt adviser role.
Key responsibilities
·Provide generalist advice to clients in outreach settings, including benefits, debt and related social welfare law issues.
·Interview clients using sensitive listening and questioning skills to identify issues, clarify priorities and agree next steps.
·Use AdviserNet and other reliable information sources to research, interpret and explain options, rights and implications.
·Support clients to make informed decisions through clear explanations, practical action planning and appropriate signposting.
·Act for clients where appropriate, including drafting letters, making telephone calls and negotiating with third parties.
·Maintain accurate, timely case records to support continuity of work, monitoring, reporting and service learning.
·Ensure all work complies with organisational procedures, data protection requirements and relevant quality standards.
·Promote equality, inclusion and accessibility in all aspects of service delivery, tailoring support to individual needs.
·Work collaboratively with colleagues to share learning, improve service delivery and support team objectives.
Working pattern
This role is 35 hours per week, worked across a four day week. You will normally work two days from home (for case follow-up, research and administration) and two days delivering advice at outreach locations. Exact days and outreach sites will be agreed with the line manager, based on service need.
Person specification
Essential:
·Substantial experience providing generalist advice across a range of topics and managing an advice caseload.
·Confidence providing debt and benefits advice and understanding how these issues interact with wider client circumstances.
·Ability to interview clients using sensitive listening and questioning skills, maintaining structure and control of meetings.
·Strong written and verbal communication skills, including an ability to negotiate effectively and explain complex information clearly.
·Ability to research, analyse and interpret complex information and present it clearly in writing and verbally.
·Ability to maintain accurate case records and work in line with organisational systems, procedures and quality standards.
·Good understanding of equality and diversity and how these apply to advice delivery.
·Competence using information technology for case management, document production and online research.
·Ability and willingness to work as part of a team, share learning and contribute positively to service development.
·Commitment to continuous professional development and willingness to build knowledge across advice topics.
Desirable:
·Experience of delivering advice in community or outreach settings.
·Experience of working with clients facing multiple disadvantage, including digital exclusion, language barriers or accessibility needs.
·Understanding of referral pathways and local support services within Lewisham.
Training and development
We invest in our people. You will receive induction, ongoing training and regular support and supervision. For the right person, there is a clear opportunity to build specialist knowledge and progress towards a debt adviser role.
Important Notice: Before you apply, please download and complete the application and diversity forms below. You will need to upload a completed application form and a diversity form to be considered for this role.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Telephone Advice Assessor
Apply before 11.59pm on 25 January 2026.
Job summary
- Salary
- £24,377
- Location
- Maidenhead/ Bracknell/ Hybrid
- Workplace
- Hybrid working
- Contract
- Permanent
- Hours per week
- 37
How to apply
You can check for more information and how to apply.
Interviews will take place on 26 January 2026.
About the role
Telephone Advice Assessor – Citizens Advice East Berkshire
Citizens Advice East Berkshire (CAEB) is looking for a Telephone Advice Assessor to join our Advice Service team and help people access trusted, independent advice at times of change.
In this role, you will be the first point of contact for many clients, supporting people over the telephone to understand their situation, identify priorities, and explore practical options. You will provide clear and accurate information, help clients make informed decisions, and where appropriate act on their behalf or refer them to specialist services. You will maintain high‑quality case records in line with Citizens Advice standards and work closely with colleagues to ensure consistent, client‑focused support.
This role suits someone with experience in customer service, call handling or similar work who is approachable, non‑judgmental and committed to making a positive difference. You don’t need previous advice experience, as training and ongoing support will be provided, but an interest in social welfare issues and a willingness to learn are essential.
Citizens Advice East Berkshire serves communities across Bracknell Forest, Slough and the Royal Borough of Windsor and Maidenhead. We value diversity and are committed to equality, inclusion and flexible working wherever possible.
Full details, including responsibilities, person specification and how to apply, are available in the Job Pack:
https://caeb.org.uk/telephone-assessor-job-opportunity
Client Services Officer
Apply before 9am on 26 January 2026.
Job summary
- Salary
- £23,500
- Location
- Bradford
- Workplace
- Office based
- Contract
- Permanent
- Hours per week
- 37
How to apply
You can email admin@bradfordcab.com to find out more information about this role and how to apply.
Interviews will take place on 10 February 2026.
About the role
Role Client Services Officer
Salary £23,500
Hours Full time (37 hours per week)
Location Bradford Offices
Reporting to Client Services Team Leader
Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Officer, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services Officer team play a crucial role in the day to day running of our service. You will provide cover for our busy reception area, support clients who attend our drop-in sessions and process referrals which are received into the service. The post holder will be able to manage a demanding and varied workload, demonstrate confidence, flexibility and an overall can-do approach to tasks.
• We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs.
• The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us.
For an application pack please email: - admin@bradfordcab.com
Closing Date:- 9.00 am Monday 26th January 2026
Interviews: Tuesday 10th February 2026
Community Engagement Adviser
Apply before 9am on 26 January 2026.
Job summary
- Salary
- £26,568 pro rata
- Location
- Various locations within South Warwickshire, principally Stratford-Upon-Avon, and occasionally the head office in Leamington Spa
- Workplace
- Office based
- Contract
- Fixed term contract, until 1 March 2028
- Hours per week
- 37 and 18.5
How to apply
You can check for more information and how to apply.
Interviews will take place on 28 January 2026.
About the role
Citizens Advice South Warwickshire is an innovative community-based organisation, focused on meeting the needs of the people we serve across the South Warwickshire area. This includes the larger towns of Warwick, Kenilworth, Leamington Spa, and Stratford Upon Avon, as well as the villages surrounding these towns. We have been able to demonstrate our excellence across our advice channels through the yearly inspection process from National Citizens Advice and our Advice Quality Standards across all advice areas (AQS).
We make an amazing difference in the lives of the people of South Warwickshire. What we do is often life-changing and sometimes life-saving. In 2024-25 we delivered our advice and advocacy to 8,682 clients and advised on 39,361 issues.
The role will involve:
- Providing generalist advice covering a full range of advice topics in various locations, offices and via telephone;
- Working closely with partner referral agencies and organisations to provide a seamless service to clients, including those ‘hard to reach’, across a diverse range of locations;
- On occasions taking action for clients where necessary by calculating, negotiating with third parties, drafting or writing letters and telephoning on their behalf;
- Ensuring income maximisation through the take-up of appropriate welfare benefits and other options such as energy advice, grants, and trusts;
- Supporting clients to build confidence in managing their money through learning and engagement sessions to build resilience;
- Maintaining accurate and detailed case records conforming to the quality standards, information retrieval, statistical monitoring and report preparation;
- Maintaining professional and good working relationships with all external stakeholders.
- Ensuring information about CASW service is always displayed prominently at each location and take responsibility for local publicity and promotion to ensure that potential users are kept aware of the service.
- Assisting with research and campaigns work by providing information about clients’ circumstances and detailed case studies where appropriate;
- Assisting with initiatives for the improvement of services;
- Supporting the reporting required with external funders through the collection of case studies and other evidence of impact.
Citizens Advice South Warwickshire is committed to equality and diversity and welcomes applications from all sections of the community. We value diversity, promote equality and challenge discrimination.
Money Advice Team Leader
Apply before 9am on 26 January 2026.
Job summary
- Salary
- £34,434
- Location
- Leeds
- Workplace
- Hybrid working
- Contract
- Permanent
- Working pattern
- Flexible
- Hours per week
- 28 - 35
How to apply
You can check for more information and how to apply.
Interviews will take place on 3 February 2026.
About the role
We are recruiting for the following rewarding role at Leeds Citizens Advice and Law Centre:
Money Advice Team Leader
● Full-time or Part-time role (28-35 hours per week)
● Salary scale £34,434 - £36,636 (pro rata)
As Money Advice Team Leader you will play a key role in ensuring our debt and money advice services are delivered to high quality standards with a strong focus on client care. You will lead, motivate and support staff to deliver quality services, helping the team to achieve agreed targets and objectives. You will support and provide occasional cover for Team Leaders of other subject areas, including Energy.
Experience of people management is desirable but this role may also appeal to an experienced debt caseworker with a good level of technical knowledge who is looking to develop skills in managing and supervising others, and support holistic service delivery in related advice areas.
Excellent organisation and communication skills are essential for this role, along with a solution-focused approach and an understanding of the importance of motivating individuals to succeed. A positive approach to leading a team and working with others to achieve wider organisational goals is essential.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.