THE CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT

Finance Administrator and PA 

12 months fixed-term contract 

Part-time (28 hours per week / 4 days per week)

FTE £30,000 - 35,000 per annum

London, Wimbledon (hybrid and flexible working)

The role 

As a Finance Administrator and PA, you provide a full secretarial and administrative service to the Finance Director along with broader admin support for the directorate (including event planning and planning meetings to help manage team objectives) as required.

Key accountabilities  

• Planning and arranging a busy schedule of internal and external meetings and away/collab days to agreed timescales for the finance department and FD. Prior to the meetings, prepare and distribute agendas and supporting documentation, book venues, set up conference call dial-in arrangements, arrange refreshments etc. and provide additional administrative support as required
• Chasing and processing invoices related to the finance team, ensuring accurate coding and authorisations
• Supporting the teams in the coordination and distribution of appropriate meeting papers and actions, and quarterly CIPD Board and Audit Committee papers, liaising with the CEO, other Directors and Company Secretary regarding submissions and accurate version control
• Support with various administrative tasks across the departments
• Supporting team members with the audit process
• Overseeing the administrative side of any commercial contractual negotiations and partnering arrangements
• Processing purchase and sales invoices, expenses, and credit notes related to the finance directorate in a timely manner
• Assisting with preparation of powerpoints related to month-end and year-end reporting
• Help with maintaining financial systems, databases, and filing records
• Meeting planning for key partners including note taking, actions and follow ups

Knowledge, qualifications and experience 

• Team admin and/or PA experience
• Previous experience supporting the Finance Director and wider finance team a in a fast-paced environment
• Experience working with Board or executive, understanding priorities and preparing presentations
• Experience of Asana or other task management tool
• Highly organised and methodical
• Collaborative and able to work effectively with people across the team and business from Exec level to administrators
• Excellent written and verbal communication skills

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and dynamic culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme. Click  here to review the full list of our benefits.

If this role describes you and your career aspirations, click apply. 

CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.

Digital Project Manager

Circa £50,000 + benefits

12 months fixed-term contract 

Full time (35 hours per week)

Wimbledon (hybrid and flexible working – twice per month in the office)

 

The role

As a Digital Project Manager, you will be working closely with the Head of Digital & Technology and the IT Project Portfolio Manager, and you will be responsible for managing the development and timely release of new CIPD systems and solutions.

This role involves a significant degree of business analysis and project management at a high level of expertise. You’ll be managing various projects, such as delivering software implementations, web-based development, implementation and improvement projects.

 

What you’ll be doing

• Consulting with key business stakeholders to elicit solution requirements and produce specifications that can be used to define project deliverables.
• Operating in a professional project management context, adapting proven project approaches to achieve quality deliverables, as appropriate.
• Closely collaborating with both internal stakeholders and external resources throughout project life cycles, gaining an understanding of business problems, defining solutions and designing appropriate approaches to achieving quality project deliverables.
• Effectively translating user requirements and business cases into functional specifications and developing project plans using PRINCE2 and/or Agile approaches.
• Ensuring that product functionality meets functional when delivered adheres to technical and user requirements, in particular those addressing security, usability, data protection, statutory standards and systems architecture standards.
• Advising on new technologies, approaches or solutions to enable new methods of organising and executing business processes.
• Providing effective project planning and excellent communication at all levels.
• Effectively managing allocated project budgets, timescales and quality of deliverables.
• Reporting on project progress, presenting information to senior management and\or 3rd parties as appropriate.

 

What you’ll need to be successful

• Significant experience in a Project Management with a PRINCE2 or PMI qualification
• Experience in delivery of large-scale software implementation projects, including exposure to full project lifecycle (change control and risk management)
• Experience delivering complex projects at pace, to deadlines and agreed budgets
• Experience in business analysis, business consulting and change management
• Technical skills such as Salesforce, Oracle NetSuite, Okta and associated products
• Strong consulting skills and commercial awareness
• Experience of working with non-technical and technical stakeholders
• Excellent communication, experience in translating user requirements and business cases into functional specifications
• Customer-focused approach to delivery and sound experience of implementing business systems and web technologies
• Understanding of the software development processes
• Strong time management and leadership skills
• A good team player with a proactive approach and desire to drive projects forward with high initiative.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

 If this role describes you and your career aspirations, click APPLY.  

    

CIPD: valuing everyone as an individual. The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.

   

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.    

Senior Test Analyst

12 months fixed-term contract

Circa £50,000 + benefits

Full-time (35 hours per week)

Wimbledon (hybrid and flexible working)

The role

We are looking for an experienced Senior Test Analyst to play a key role in a large-scale transformation program aimed at replacing our core platform and its integrations. This involves migrating critical functionality into systems such as Salesforce, MDM, and other internal applications. You’ll be working within a fast-paced Agile environment with multiple parallel workstreams, and you will effectively manage testing activities across squads, collaborate closely with cross-functional teams and ensure comprehensive end-to-end test coverage across complex data pipelines and integrated systems.

 

What you’ll be doing

 

• Analysing business and technical requirements to design and execute comprehensive test cases.
• Collaborating closely with project managers, development teams and stakeholders to ensure testing aligns with project timelines and requirements.
• Performing functional, integration, system, regression testing and exploratory testing.
• Collaborating across workstreams to identify dependencies and avoid conflicting implementations.
• Experience working in an Agile environment.
• Validating data integrity across CRM, MDM, databases, and data warehouse layers.
• Performing data comparisons between legacy and target systems.
• Participating in requirements grooming and defecting triage meetings.
• Executing cross-functional end-to-end test scenarios during each project phase.
• Raising, tracking and verifying defects in a timely manner.
• Helping troubleshoot issues.
• Identifying test coverage gaps, environment issues and systemic risks.
• Proactively communicating test progress, risk exposure and quality metrics to program stakeholders.
• Supporting UAT and providing documentation for release sign-offs.
• Conducting post-release/ post-implementation testing.
• Contributing to automation of regression suites using Playwright.

 

What you’ll need to be successful

• Significant manual testing experience in complex enterprise environments.
• Strong experience in cross-system integration testing.
• Exposure to multi-module systems (e.g., finance, membership, billing).
• Experience with test management tools (e.g., Asana, JIRA).
• Hands on experience with API testing.
• Experience with automation testing using Selenium or Playwright.
• Experience in agile/hybrid environments.
• Excellent communication and collaboration skills.
• Strong analytical abilities and attention to detail to identify, analyse and troubleshoot software issues and defects.
• Flexibility to adapt to changing business requirements, priorities and timelines.
• Ability to context-switch across multiple workstreams and maintain visibility on shared objectives.

• Knowledge of data validation or SQL.
• Relevant certifications (e.g., ISTQB, CSTE)
• Exposure to systems involving real-time data dissemination or high-volume processing

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals - experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning - we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and dynamic culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme. Click  here to review the full list of our benefits.

If this role describes you and your career aspirations, click apply. 

CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.

Senior Test Analyst

12 months fixed-term contract

Circa £50,000 + benefits

Full-time (35 hours per week)

Wimbledon (hybrid and flexible working)

The role

We are looking for an experienced Senior Test Analyst to play a key role in a large-scale transformation program aimed at replacing our core platform and its integrations. This involves migrating critical functionality into systems such as Salesforce, MDM, and other internal applications. You’ll be working within a fast-paced Agile environment with multiple parallel workstreams, and you will effectively manage testing activities across squads, collaborate closely with cross-functional teams and ensure comprehensive end-to-end test coverage across complex data pipelines and integrated systems.

 

What you’ll be doing

 

• Analysing business and technical requirements to design and execute comprehensive test cases.
• Collaborating closely with project managers, development teams and stakeholders to ensure testing aligns with project timelines and requirements.
• Performing functional, integration, system, regression testing and exploratory testing.
• Collaborating across workstreams to identify dependencies and avoid conflicting implementations.
• Experience working in an Agile environment.
• Validating data integrity across CRM, MDM, databases, and data warehouse layers.
• Performing data comparisons between legacy and target systems.
• Participating in requirements grooming and defecting triage meetings.
• Executing cross-functional end-to-end test scenarios during each project phase.
• Raising, tracking and verifying defects in a timely manner.
• Helping troubleshoot issues.
• Identifying test coverage gaps, environment issues and systemic risks.
• Proactively communicating test progress, risk exposure and quality metrics to program stakeholders.
• Supporting UAT and providing documentation for release sign-offs.
• Conducting post-release/ post-implementation testing.
• Contributing to automation of regression suites using Playwright.

 

What you’ll need to be successful

• Significant manual testing experience in complex enterprise environments.
• Strong experience in cross-system integration testing.
• Exposure to multi-module systems (e.g., finance, membership, billing).
• Experience with test management tools (e.g., Asana, JIRA).
• Hands on experience with API testing.
• Experience with automation testing using Selenium or Playwright.
• Experience in agile/hybrid environments.
• Excellent communication and collaboration skills.
• Strong analytical abilities and attention to detail to identify, analyse and troubleshoot software issues and defects.
• Flexibility to adapt to changing business requirements, priorities and timelines.
• Ability to context-switch across multiple workstreams and maintain visibility on shared objectives.

• Knowledge of data validation or SQL.
• Relevant certifications (e.g., ISTQB, CSTE)
• Exposure to systems involving real-time data dissemination or high-volume processing

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals - experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning - we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and dynamic culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme. Click  here to review the full list of our benefits.

If this role describes you and your career aspirations, click apply. 

CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.

Digital Project Manager

Circa £50,000 + benefits

12 months fixed-term contract 

Full time (35 hours per week)

Wimbledon (hybrid and flexible working – twice per month in the office)

 

The role

As a Digital Project Manager, you will be working closely with the Head of Digital & Technology and the IT Project Portfolio Manager, and you will be responsible for managing the development and timely release of new CIPD systems and solutions.

This role involves a significant degree of business analysis and project management at a high level of expertise. You’ll be managing various projects, such as delivering software implementations, web-based development, implementation and improvement projects.

 

What you’ll be doing

• Consulting with key business stakeholders to elicit solution requirements and produce specifications that can be used to define project deliverables.
• Operating in a professional project management context, adapting proven project approaches to achieve quality deliverables, as appropriate.
• Closely collaborating with both internal stakeholders and external resources throughout project life cycles, gaining an understanding of business problems, defining solutions and designing appropriate approaches to achieving quality project deliverables.
• Effectively translating user requirements and business cases into functional specifications and developing project plans using PRINCE2 and/or Agile approaches.
• Ensuring that product functionality meets functional when delivered adheres to technical and user requirements, in particular those addressing security, usability, data protection, statutory standards and systems architecture standards.
• Advising on new technologies, approaches or solutions to enable new methods of organising and executing business processes.
• Providing effective project planning and excellent communication at all levels.
• Effectively managing allocated project budgets, timescales and quality of deliverables.
• Reporting on project progress, presenting information to senior management and\or 3rd parties as appropriate.

 

What you’ll need to be successful

• Significant experience in a Project Management with a PRINCE2 or PMI qualification
• Experience in delivery of large-scale software implementation projects, including exposure to full project lifecycle (change control and risk management)
• Experience delivering complex projects at pace, to deadlines and agreed budgets
• Experience in business analysis, business consulting and change management
• Technical skills such as Salesforce, Oracle NetSuite, Okta and associated products
• Strong consulting skills and commercial awareness
• Experience of working with non-technical and technical stakeholders
• Excellent communication, experience in translating user requirements and business cases into functional specifications
• Customer-focused approach to delivery and sound experience of implementing business systems and web technologies
• Understanding of the software development processes
• Strong time management and leadership skills
• A good team player with a proactive approach and desire to drive projects forward with high initiative.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

 If this role describes you and your career aspirations, click APPLY.  

    

CIPD: valuing everyone as an individual. The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.

   

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.    

Solution Designer

£55,000 - £60,000 + benefits

Permanent

Full-time (35 hours per week)

Wimbledon (flexible and hybrid working)

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

The role

As a Solution Designer, you will translate business requirements and design effective digital solutions as part of a wider team. You will be working alongside another solution designer and other digital professionals, and you will contribute towards delivering the Digital Transformation ensuring that technical designs are in keeping with the CIPD’s business strategy, IT principles and strategic goals.

What you’ll be doing

• Working alongside the Head of Technology and Solution Designer to design, develop and implement the core building blocks of the high-level architecture.
• Working within projects to ensure solutions align to the overall strategy, comply to organisations Enterprise Architecture, IT design and development standards.
• Providing technical design input for new digital programmes, projects and workstreams for contributing to the selection, evaluation and discovery phase of new software implementation projects.
• Supporting development of end-to-end solutions that meet functional and non-functional requirements.
• Ensuring technical architecture of digital projects translates into programme delivery with regards to solutions with technology element.
• Ongoing technical focal point to provide technical guidance throughout the project / programme lifecycle to help make progress and resolve issues.
• Contributing to high level estimating, risk assessment (identifying potential risks and challenges associated with the proposed solution and working on mitigating them), GAP analysis within the project.
• Defining and optionally creating proof of concepts or prototypes.
• Collaborating in delivery of high quality, successful integrated solutions.

 

What you’ll need to be successful

• Strong background in Development (expert), Design (proficient) or Solution Architecture
• Able to translate software requirements into technical design blueprints or solutions
• Exposure to multi-tier architecture environments encompassing APIs, integrated packaged software products (COTS, iPaaS, SaaS) and experience with leading cloud platforms.
• Familiarity with Enterprise software implementation and Identity and Access Management
• Attend and participate in requirements sessions with business stakeholders and vendor led workshops
• Good broad understanding of current and emerging technologies and how they may be applied at the CIPD to drive digital business such as APIs, Messaging, Cloud environments, Databases, Networking and Security
• Good verbal and written communication skills, including the ability to explain digital concepts and technologies for senior leaders and key stakeholders
• Work collaboratively with stakeholders and across organisational boundaries to achieve results through Agile Methodology, Modelling Tools (Bizzdesign), Continuous Integration and DevOps

 

If this role describes you and your career aspirations, click apply.

 

CIPD Empowering People-Valuing Difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.  

Campaign Manager

£50,000 - £55,000 + benefits

Up to 12 months (maternity cover role)

Full-time (35 hours per week)

Wimbledon (flexible and hybrid working)

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

The role

As the Campaign Manager, you will be instrumental in orchestrating and implementing engaging campaign plans that strengthen member relationships, drive renewals, and enhance long-term engagement across CIPD membership. You will combine planning, creative innovation, and analytical evaluation to ensure optimised performance of our communications highlighting the value of membership across multiple channels, supporting member retention and lifetime value.

You will be responsible for crafting and executing campaign strategies that resonate with key audiences, encouraging continued membership and engagement with member benefits and resources. By fostering strong relationships with key stakeholders, channel owners, and colleagues you will play a pivotal role in strengthening CIPD’s connection with its members and enhancing the impact, relevance, and effectiveness of its retention and renewal communications.

You will also be managing a Campaign Executive, setting organisational objectives, and supporting professional growth.

What you’ll be doing

• Developing campaign plans focused on member engagement, retention, and renewals
• Delivering innovative approaches by using member insights and data to deliver clear value.
• Translating strategic goals into creative, results-driven activity plans and briefs.
• Executing communications across owned and supported channels with consistency and alignment to retention goals.
• Coordinating with channel owners and teams for seamless roll-out and localisation.
• Ensuring messaging is relevant and impactful across key Global and UK markets, reinforcing member connection.
• Monitoring and analysing campaign performance using data and insights.
• Recommending and implementing optimisations to increase engagement, renewals, and ROI.
• Communicating campaign objectives, expectations, and key performance metrics clearly.
• Collaborating with channel managers to align campaigns and drive measurable retention outcomes.

 

What you’ll need to be successful

• Experience in marketing, communications, or related fields is essential.

• Proven success in multi-channel campaign management with measurable outcomes preferably in engagement, retention, or renewals.
• Strong analytical skills with the ability to interpret data and optimise campaigns.
• Excellent communication and stakeholder management skills.
• Innovative, detail-oriented, and willing to challenge the status quo.

• Strategic and tactical marketing expertise, able to balance big picture thinking with practical execution.

 

If this role describes you and your career aspirations, click apply.

 

CIPD Empowering People-Valuing Difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.  

Campaign Manager

£50,000 - £55,000 + benefits

Up to 12 months (maternity cover role)

Full-time (35 hours per week)

Wimbledon (flexible and hybrid working)

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

The role

As the Campaign Manager, you will be instrumental in orchestrating and implementing engaging campaign plans that strengthen member relationships, drive renewals, and enhance long-term engagement across CIPD membership. You will combine planning, creative innovation, and analytical evaluation to ensure optimised performance of our communications highlighting the value of membership across multiple channels, supporting member retention and lifetime value.

You will be responsible for crafting and executing campaign strategies that resonate with key audiences, encouraging continued membership and engagement with member benefits and resources. By fostering strong relationships with key stakeholders, channel owners, and colleagues you will play a pivotal role in strengthening CIPD’s connection with its members and enhancing the impact, relevance, and effectiveness of its retention and renewal communications.

You will also be managing a Campaign Executive, setting organisational objectives, and supporting professional growth.

What you’ll be doing

• Developing campaign plans focused on member engagement, retention, and renewals
• Delivering innovative approaches by using member insights and data to deliver clear value.
• Translating strategic goals into creative, results-driven activity plans and briefs.
• Executing communications across owned and supported channels with consistency and alignment to retention goals.
• Coordinating with channel owners and teams for seamless roll-out and localisation.
• Ensuring messaging is relevant and impactful across key Global and UK markets, reinforcing member connection.
• Monitoring and analysing campaign performance using data and insights.
• Recommending and implementing optimisations to increase engagement, renewals, and ROI.
• Communicating campaign objectives, expectations, and key performance metrics clearly.
• Collaborating with channel managers to align campaigns and drive measurable retention outcomes.

 

What you’ll need to be successful

• Experience in marketing, communications, or related fields is essential.

• Proven success in multi-channel campaign management with measurable outcomes preferably in engagement, retention, or renewals.
• Strong analytical skills with the ability to interpret data and optimise campaigns.
• Excellent communication and stakeholder management skills.
• Innovative, detail-oriented, and willing to challenge the status quo.

• Strategic and tactical marketing expertise, able to balance big picture thinking with practical execution.

 

If this role describes you and your career aspirations, click apply.

 

CIPD Empowering People-Valuing Difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.  

Solution Designer

£55,000 - £60,000 + benefits

Permanent

Full-time (35 hours per week)

Wimbledon (flexible and hybrid working)

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

The role

As a Solution Designer, you will translate business requirements and design effective digital solutions as part of a wider team. You will be working alongside another solution designer and other digital professionals, and you will contribute towards delivering the Digital Transformation ensuring that technical designs are in keeping with the CIPD’s business strategy, IT principles and strategic goals.

What you’ll be doing

• Working alongside the Head of Technology and Solution Designer to design, develop and implement the core building blocks of the high-level architecture.
• Working within projects to ensure solutions align to the overall strategy, comply to organisations Enterprise Architecture, IT design and development standards.
• Providing technical design input for new digital programmes, projects and workstreams for contributing to the selection, evaluation and discovery phase of new software implementation projects.
• Supporting development of end-to-end solutions that meet functional and non-functional requirements.
• Ensuring technical architecture of digital projects translates into programme delivery with regards to solutions with technology element.
• Ongoing technical focal point to provide technical guidance throughout the project / programme lifecycle to help make progress and resolve issues.
• Contributing to high level estimating, risk assessment (identifying potential risks and challenges associated with the proposed solution and working on mitigating them), GAP analysis within the project.
• Defining and optionally creating proof of concepts or prototypes.
• Collaborating in delivery of high quality, successful integrated solutions.

 

What you’ll need to be successful

• Strong background in Development (expert), Design (proficient) or Solution Architecture
• Able to translate software requirements into technical design blueprints or solutions
• Exposure to multi-tier architecture environments encompassing APIs, integrated packaged software products (COTS, iPaaS, SaaS) and experience with leading cloud platforms.
• Familiarity with Enterprise software implementation and Identity and Access Management
• Attend and participate in requirements sessions with business stakeholders and vendor led workshops
• Good broad understanding of current and emerging technologies and how they may be applied at the CIPD to drive digital business such as APIs, Messaging, Cloud environments, Databases, Networking and Security
• Good verbal and written communication skills, including the ability to explain digital concepts and technologies for senior leaders and key stakeholders
• Work collaboratively with stakeholders and across organisational boundaries to achieve results through Agile Methodology, Modelling Tools (Bizzdesign), Continuous Integration and DevOps

 

If this role describes you and your career aspirations, click apply.

 

CIPD Empowering People-Valuing Difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.  

Student Administrator (Customer Services team)

£25,000 + benefits 

Up to 12 months fixed term contract 

4-day working week (32 hours per week) 

Wimbledon (hybrid and flexible working)

The role

As a student administrator, you will be part of our customer services student administration team and you will provide a comprehensive and effective administration service to set standards and within agreed timescales. You will contribute to the departments objectives, overall levels of customer satisfaction, profitability and professionalism of CIPD.

What you’ll be doing

• Exporting student results from our Centre portal and following CIPDs result verification and checking processes, to ensure results are accurate.
• Uploading verified student results to CIPD’s database for certification.
• Processing student’s achievement records within agreed timescales and SLAs, liaising with centres to provide feedback if incorrect/incomplete information has been supplied.
• Processing results in accordance with internal and external compliance procedures to meet strict standards for accuracy including adherence to Ofqual regulations.
• Supporting internal and external customers with general enquiries, through maintaining high levels of expert knowledge.
• Processing applications for exemptions for Students that have completed non-CIPD qualifications.
• Liaising with external training centres to recover student records, request new information and support them with their applications and enquiries.
• Providing excellent customer service to students studying their CIPD qualifications.
• Working as part of a team, supporting the Team Manager with the production of statistics and other admin activities related to certification.

What you’ll need to be successful

• Substantial administrative experience in a customer focussed, high volume environment is essential, as well as the ability to work to strict deadlines.
• Medium to Advanced Excel skills.
• Computer literate, with good accuracy and attention to detail
• Customer service focus is vital as service standards must be maintained, and service levels met.
• Collaborative approach and ability to work as a reliable and flexible member of the team.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

If this role describes you and your career aspirations, click apply.

 

CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.  

Customer Service Representative (Membership Enquiries)

£25,000 + benefits

4-day working week (32 hours)

6-9 months fixed term contract role

Wimbledon (flexible and hybrid working)

The role

As a Customer Service Representative, you’ll represent CIPD to our customers, providing a consistently high standard of customer service, gaining new customers, engaging with, retaining and building long term relationships with existing customers.

What you’ll be doing

• Providing advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions.
• Carrying out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research, in order to further develop customer relationships, increase loyalty and generate conversions to sale.
• Working collaboratively with your team colleagues to achieve a consistently high level of service in line with internal processes and procedures, CIPD Customer Service Standards, and external regulations.
• Using a range of computer applications to accurately enter and amend customer data, to promptly process financial and other transactions, and to build an accurate customer database.
• Carrying out a range of general administration activities including generation of customer letters to support customer enquiries and achieve service levels.
• Attending off site and evening events including customer open evenings, and trade shows / exhibitions to provide face to face advice and to secure conversions.

What you’ll need to be successful

• Evidence of sound customer service skills.
• Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
• Outbound telephone call handling skills to also include up-selling and cross selling.
• Ability to learn and understand high volumes of product information.
• Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information.

• Communicates confidently, clearly and concisely both orally and in writing.
• Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
• Good administrative skills.

• Able to understand and implement operational processes and procedures and an ability to cope with change.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

If this role describes you and your career aspirations, click APPLY.

CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.  

Student Administrator (Customer Services team)

£25,000 + benefits 

Up to 12 months fixed term contract 

4-day working week (32 hours per week) 

Wimbledon (hybrid and flexible working)

The role

As a student administrator, you will be part of our customer services student administration team and you will provide a comprehensive and effective administration service to set standards and within agreed timescales. You will contribute to the departments objectives, overall levels of customer satisfaction, profitability and professionalism of CIPD.

What you’ll be doing

• Exporting student results from our Centre portal and following CIPDs result verification and checking processes, to ensure results are accurate.
• Uploading verified student results to CIPD’s database for certification.
• Processing student’s achievement records within agreed timescales and SLAs, liaising with centres to provide feedback if incorrect/incomplete information has been supplied.
• Processing results in accordance with internal and external compliance procedures to meet strict standards for accuracy including adherence to Ofqual regulations.
• Supporting internal and external customers with general enquiries, through maintaining high levels of expert knowledge.
• Processing applications for exemptions for Students that have completed non-CIPD qualifications.
• Liaising with external training centres to recover student records, request new information and support them with their applications and enquiries.
• Providing excellent customer service to students studying their CIPD qualifications.
• Working as part of a team, supporting the Team Manager with the production of statistics and other admin activities related to certification.

What you’ll need to be successful

• Substantial administrative experience in a customer focussed, high volume environment is essential, as well as the ability to work to strict deadlines.
• Medium to Advanced Excel skills.
• Computer literate, with good accuracy and attention to detail
• Customer service focus is vital as service standards must be maintained, and service levels met.
• Collaborative approach and ability to work as a reliable and flexible member of the team.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

If this role describes you and your career aspirations, click apply.

 

CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.  

Customer Service Representative (Membership Enquiries)

£25,000 + benefits

4-day working week (32 hours)

6-9 months fixed term contract role

Wimbledon (flexible and hybrid working)

The role

As a Customer Service Representative, you’ll represent CIPD to our customers, providing a consistently high standard of customer service, gaining new customers, engaging with, retaining and building long term relationships with existing customers.

What you’ll be doing

• Providing advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions.
• Carrying out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research, in order to further develop customer relationships, increase loyalty and generate conversions to sale.
• Working collaboratively with your team colleagues to achieve a consistently high level of service in line with internal processes and procedures, CIPD Customer Service Standards, and external regulations.
• Using a range of computer applications to accurately enter and amend customer data, to promptly process financial and other transactions, and to build an accurate customer database.
• Carrying out a range of general administration activities including generation of customer letters to support customer enquiries and achieve service levels.
• Attending off site and evening events including customer open evenings, and trade shows / exhibitions to provide face to face advice and to secure conversions.

What you’ll need to be successful

• Evidence of sound customer service skills.
• Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
• Outbound telephone call handling skills to also include up-selling and cross selling.
• Ability to learn and understand high volumes of product information.
• Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information.

• Communicates confidently, clearly and concisely both orally and in writing.
• Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
• Good administrative skills.

• Able to understand and implement operational processes and procedures and an ability to cope with change.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

If this role describes you and your career aspirations, click APPLY.

CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.