THE SMILE TRAIN UK

Social Media and Communications Intern

Department

Communications

Employment Type

Intern

Minimum Experience

Entry-level

Compensation

Rs. 25,000 – RS. 30,000 per month

Title: Social Media and Communications Intern

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 2 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Role Summary: The Social Media & Communications Intern will support the Communications team in strengthening Smile Train’s digital presence. The role involves managing and creating content for LinkedIn, Instagram, YouTube, and other platforms to drive engagement and visibility. This role offers hands-on experience in digital content strategy, campaign execution, event support, and cross-team collaboration within a high-impact environment.

Reports To: Director – Integrated Communications, India

 

Key Responsibilities:

• Manage the LinkedIn page under the guidance of the Communications team and plan content to drive traffic.
• Assist in developing YouTube content plan, coordinate with the program team, set up sessions with partners and execute video recording and uploading on the page.
• Develop three social media campaigns independently to help drive engagement on Instagram.
• Support in writing, proof reading and editing communications materials – for website, social media and Smile Train collaterals etc.
• Curation and documentation of existing photo and video assets.
• Assist in the preparation and execution of any events that may take place during the internship period (e.g. – National Cleft Awareness, World Health Day).
• Coordinate with the media agency to develop high quality graphics and visually appealing content for social media.
• Be constantly in the lookout for interesting success stories. Coordinate with Smile Train partners to shortlist patient profiles and execute the success story documentation project.
• Coordinate with different teams within and outside the organization to collect reports, information to develop communication materials and execute various campaigns.
• Write stories/blogs, reports, and minutes of various meetings.
• Any other related tasks to support the Communications unit.

Required Education and Experience: Pursuing a graduate degree or have completed a graduate program in Mass Communications, Development Communication, Public Relations (PR), or Journalism from an accredited university.

Preferred Education and Experience: A graduate or postgraduate in Mass Communications or Journalism from a reputed university.

Additional Eligibility Qualifications:

• Excellent written and verbal communication skills in English.
• Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Demonstrated interest in journalism, writing, public relations etc.
• Ability to work on multiple tasks and assignments while maintaining attention to detail, and the ability to be flexible with changing demands.
• Strong understanding of social media platforms and tools.
• Past work or internship experience with health care or non-profits will be a plus.
• Proactive, self-monitored, and accountable with high emotional and intellectual maturity.

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range: Rs. 25,000 – RS. 30,000 per month.

Travel: Occasional and very limited to project requirements

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

Location

Delhi, India (Remote)

Department

Communications

Employment Type

Intern

Minimum Experience

Entry-level

Compensation

Rs. 25,000 – RS. 30,000 per month

Vice President, Communications

Department

Communications

Employment Type

Full-Time

Minimum Experience

Executive

VICE PRESIDENT, COMMUNICATIONS
Classification: Exempt

Organizational Overview

Smile Train is the world’s leading cleft focused organization. Our goal is to transform the lives of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our patients with free, life-changing, comprehensive cleft treatment. Our sustainable model has allowed us to reach more than 2 million children in 90+ countries in the past 25 years, and we still feel like we’ve just started. We are truly changing the world one smile at a time!

Make a Difference!

As Smile Train’s communications strategy leader, the Vice President will serve as a collaborative and visionary executive, combining strategic insight, high emotional intelligence, and thought leadership to advance Smile Train’s global vision. This leader will be a passionate advocate for Smile Train’s purpose — to empower local medical professionals and create sustainable, long-term solutions for children and families affected by clefts around the world.

In close collaboration with Smile Train’s Executive Leadership Team, the Vice President will provide strategic direction and full accountability for a comprehensive, purpose-driven communications strategy that elevates the organization’s global voice and inspires philanthropic engagement. Through communications excellence and creative storytelling, this leader will bring Smile Train’s vision — and the many powerful stories of its programs, partners, and patients — to life in ways that strengthen connection, elevate understanding, and expand global impact.

Leading a high-performing team of communications professionals, the Vice President will foster a culture of accountability, collaboration, innovation, and excellence.

Working across Smile Train’s global footprint, this leader will ensure that communications not only reflect Smile Train’s collective purpose but also reinforce its standing as the world’s leading voice for cleft care, sustainability, and global health equity.

Key Responsibilities

Strategic Leadership

• Develop a deep understanding of Smile Train’s vision, purpose, and strategic priorities to ensure alignment in all communications efforts.
• Support fundraising initiatives and amplify programmatic impacts.
• Design and implement a communications strategy that effectively supports Smile Train’s organizational goals and amplifies its impact.
• Serve as a leader and spokesperson for Smile Train, representing the organization across various platforms and engagements.
• Strengthen and evolve Smile Train’s brand to highlight its sustainable model in cleft care and far-reaching global impact.
• Ensure seamless integration of strategic communications across all key audiences, including donors and supporters, programmatic partners, global stakeholders, and Smile Train’s internal team and global Boards.

Management, Accountability, Culture

• Lead and inspire a high-performing global Communications team across public and media relations, social media, editorial, creative, content strategy, and organizational and internal communications.
• Recruit, develop, and retain top talent while fostering continuous growth and innovation.
• Build a culture of collaboration, mutual respect, ownership, transparency, and accountability.
• Empower team members with clear direction, resources, and autonomy to excel. Encouraging an organization mindset.
• Set and manage clear goals and metrics aligned with Smile Train’s strategic priorities.
• Drive operational excellence through efficient, transparent systems and workflows.
• Strengthen cross-department team collaboration with Fundraising, Programs, and Operations.
• Address team and departmental challenges promptly and fairly, maintaining morale and alignment with Smile Train’s values, encouraging a one-organization mindset.
• Model integrity, ownership, and results-driven leadership that advances organizational purpose.
• Communicate openly and take ownership to build trust, clarity, and alignment across teams.
• Recognize success and deliver constructive, empathetic feedback to promote and create team and organizational oneness.

Brand and Communications Management

• Refine and elevate Smile Train’s global brand identity through powerful storytelling that deepens awareness, credibility, and philanthropic engagement.
• Lead integrated, results-driven communications in close partnership with Smile Train’s Development team to craft compelling narratives that inspire giving and strengthen donor and supporter connections.
• Build strong, collaborative relationships across departments and global teams to ensure consistent messaging and shared success.
• Oversee the strategic alignment of digital, media, and content initiatives that advance Smile Train’s purpose and visibility.
• Optimize storytelling across programs and regions, ensuring communications assets are effectively leveraged to engage stakeholders worldwide.
• Champion innovation and creativity in content, campaigns, and media strategy to amplify Smile Train’s global voice and influence.

Oversee Public Relations

• Develop and ensure the execution of effective communication and media relations strategies
• Conduct ongoing media outreach to the press to generate awareness and publish timely news through press release development, media pitches, media alerts, op-eds, etc.
• Oversee public relations strategy and media vendor partnerships, ensuring agencies and align with Smile Train’s goals, brand voice, and strategic priorities.
• Oversee social media content, campaigns, and strategy to enhance engagement, grow reach, and strengthen Smile Train’s brand presence across all platforms.

Thought Leadership

• The Vice President will serve as a key thought leader and strategic voice for Smile Train—translating our purpose, expertise, and global impact into compelling narratives that shape industry conversations and inspire philanthropic partnership.
• Elevate Smile Train’s visibility and influence through clear, authentic communication that positions the organization as the definitive authority in comprehensive cleft care and global health innovation.
• Guide the development of thought leadership content, speeches, and public engagements for senior executives, this role will ensure Smile Train’s story resonates across diverse audiences—from global partners to media to donors.

Global Advocacy and Collaboration

• Serve as a visible and respected global ambassador for Smile Train.
• Lead the development of high-impact communications campaigns that drive press coverage, social awareness, and programmatic and fundraising success.
• Foster opportunities for stakeholders to engage and share feedback, ensuring consistent integration of diverse perspectives into communications strategies.

Candidate Profile

The ideal candidate is a seasoned communications leader with a proven ability to develop and execute global strategies and inspire teams. Key qualifications include:

Experience and Expertise

• Ten years or more of significant experience in global communications leadership, ideally in a non-profit or public health context, but not mandatory.
• Proven ability to create and execute comprehensive, impact-driven communications strategies.
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrated success in expanding and strengthening an organization’s brand on a global scale.
• Must have led teams of five or more communication professionals.
• Advanced facilitation skills for collaboration across diverse teams and audiences.
• International experience.
• Experience in team leadership roles, such as VP, SVP, Head of CCO, etc.

Personal Attributes

• Must demonstrate a track record of the ability to build and maintain effective working relationships with colleagues and staff at all levels.
• Passion for Smile Train’s purpose and values.
• Strategic thinker with a balance of big-picture vision and detail-oriented execution.
• An inclusive leader with strong emotional intelligence, political savvy, and negotiation skills.
• Experience living and working in an international context is a plus

Education

• Bachelor’s degree required, advanced degree preferred.

Compensation

Salary Range: $150,000 to $180,000

Why You’ll Love Working Here!

• We’ve got you covered - Comprehensive health, pharmacy, dental, and vision coverage
• Plan for your future - 401k retirement plan with employer match
• Rest and recharge - generous PTO allotment, holidays, and sick time
• Family Matters - paid parental leave and family care benefits so you can focus on what matters most
• Learn and Grow - annual professional development stipend to keep your skills growing
• Work your way - Hybrid work flexibility out of our conveniently located Midtown Manhattan office
• Travel the world - opportunities for domestic and international travel to work with international colleagues and programs and see our impact in action

Application Process

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply.

To apply, please complete the application online. Include your CV and a cover letter explaining why you would be a good fit for Smile Train and this role. Only those who provide a cover letter as directed will be considered. We encourage interested applicants to submit their applications as soon as possible.

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Location

New York , New York (Hybrid)

Department

Communications

Employment Type

Full-Time

Minimum Experience

Executive

Production Assembler, Medical Simulators Intern

Department

Operations

Employment Type

Intern

Minimum Experience

Entry-level

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Simulare Medical develops creative, cutting-edge simulation solutions that enable surgeons worldwide to practice complex surgical procedures in cleft lip and palate.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us! 

Role Summary:
Smile Train seeks a Production Assembler, Medical Simulators Intern.
Simulare Medical Production Technicians are responsible for creating Simulare Medical’s advanced physical simulators.
This internship role presents an opportunity for candidates with motivation and artistic skills to refine our production techniques and develop new products to drive our growth.
We are looking for individuals who are eager to learn, provide a different perspective, and are willing to advocate for innovation.
This part-time role requires a commitment to working in-person from Simulare Medical’s Toronto office approximately 20 hours per week. No travel will be required for this role. Strong performance
throughout this internship may lead to the opportunity for a permanent,
full-time position, contingent upon the organization's needs. 

Reports To:
Manager, Product Development & Manufacturing 

Key Responsibilities:

• Assemble and produce silicone parts for medical simulators, meeting established quality and delivery objectives in collaboration with the Simulare Medical Production Team

• Collaborate with staff in the development of complex physical simulators

• Conduct thorough inventory inspections of completed simulators

• Assist in cleaning and packing of completed simulators

• Support with capture of high-quality photographs for inclusion in the production and quality control manuals

• Contribute to other duties as requested

• Participate in creating a motivating and rewarding work environment   

Required Education and Experience:

• High School Education or Postsecondary Education

• Ability to follow instructions in a manual while assembling detailed components

• Strong attention to detail and ability to accept feedback

• Strong communication skills

• Good dexterity and eyesight to work with small tools and components

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint) 

Preferred Education and Experience:

• Photography skills (taking high-quality photos)

• Proficiency in Adobe Creative Suite (Photoshop,
  InDesign,
  Lightroom)

• Experience in jewelry making, watch repair, small model building, sculpture, miniatures or fly tying

• Experience in hand soldering  

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.

• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.

• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.

• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment 

Compensation Range: $17 - $19/hr CAD

Classification: Part-Time (Temporary Fixed Term), Non-Exempt

Travel:
No travel will be required for this role. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice. 

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

Location

Toronto, Ontario

Department

Operations

Employment Type

Intern

Minimum Experience

Entry-level

Program Manager, Philippines

Department

Programs

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

Php883,799.25 / Year

Smile Train is changing the world one smile at a time. We’re always on the hunt for curious, passionate, and innovative thinkers to join our team, to help us do what we do better.

An international nonprofit headquartered in New York, our mission is to transform the life of every person impacted by cleft lip and palate. We train and support doctors and medical professionals to provide free life-changing comprehensive cleft treatment to our beneficiaries. Our sustainable model has allowed us to reach 2 million children in 90+ countries to date and we’re just getting started. We are truly changing the world one smile at a time.

We are looking for Program Manager to join our team in the Philippines. He/she will support the development and implementation of Smile Train programs across his/her assigned regions and provinces in the Philippines. The Program Manager is expected to manage various administrative tasks, working with partners, and reporting to donors to ensure effective implementation of Smile Train programs, in line with regional and global objectives and guidelines.

The Program Manager will report to the Area Director for Southeast Asia. This is a full-time role based in the Philippines, starting as soon as possible. Significant domestic travel is expected (approximately 50%).

Key Responsibilities and Duties

• Support Area Director for Southeast Asia to implement program activities at partner hospitals in assigned regions and provinces, including the continuous monitoring of progress towards financial, programmatic, and medical (i.e. Smile Train’s safety and quality protocol) compliance.
• Maintain consistent communication and good working relationships with existing partner hospitals, visit hospitals and conduct site visits as requested/needed, and work together to ensure the success of current and future programs.
• Receive, review, and analyze grant requests from local stakeholders, carry out ‘due diligence’ to advise supervisors on whether the requests are in line with Smile Train’s overall strategy and requirements.
• Work with various local vendors to ensure effective and on-time implementation of Smile Train programs.
• Gathering information to develop reports to local donors as requested.
• Maintain good communication with local donors, including receiving and attending to their requests (additional reports, gatherings of information and materials for communications, etc.).
• Develop resources or generate internal reports as needed/requested (this may include material translation).
• Help grow the organization’s brand and raise awareness for Smile Train programs by:
  • supporting efforts to share Smile Train’s global messaging locally;
  • upholding and furthering best practices in comprehensive cleft care;
  • gathering marketing content (e.g. photos/videos/stories, etc.);
  • organizing and hosting visits by Smile Train ambassadors, donors/supporters and staff;
  • and, supporting supervisors in maintaining good communications and working relationships with all key external stakeholders (e.g. medical professionals, social and voluntary organizations, government functionaries, media, and patients/families).
• Serve as a point of contact for operations within the assigned regions and provinces, communicate regularly with Area Director for Southeast Asia and Regional Director for Asia, and keep the Management informed about all the significant developments and key plans.
• Proactively respond and work with supervisor and Smile Train regional and global teams so as to keep communication channels open, projects integrated, and the organization moving together.

Essential Selection Criteria

• Bachelor's degree and/or higher academic level (master’s degree) in Public Health, Business, Social Sciences, Public Relations or any related course.
• At least 10 years work experience in a leadership or managerial position in reputable non-profit (global charity and NGOs) or for-profit organizations. Experience in fundraising is a plus.
• Exhibits maturity, accountability and integrity in all professional responsibilities
• Demonstrates passion for improving the health and well-being of the children and community
• Highly proficient in English – both oral communication and technical writing skills.
• High degree of computer literacy (Microsoft Office, Zoom, etc.), ability to navigate databases and analyze datasets with keen attention to details.
• Team Player, strong ability to network, develop and create professional relationships, ability to work with a global team, exhibiting cultural sensitivity, strong time management skills, and capacity to work independently.

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range: Php883,799.25 / Year

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

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Location

Central Manila, Manila (Remote)

Department

Programs

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

Php883,799.25 / Year

Data Architect

Department

Operations

Employment Type

Full-Time

Minimum Experience

Senior Manager/Supervisor

Compensation

125,000 - 135,000

Organizational Overview

Smile Train is changing the world one smile at a time. Our goal is to transform the lives of every person affected by a cleft lip or palate. We train and support local doctors and medical professionals to provide beneficiaries with free, life-changing, comprehensive cleft treatment. Our sustainable model has enabled us to help with over 2 million surgeries in 90+ countries, and we’re just getting started. We are truly changing the world with one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is comprised of creative and highly motivated individuals working to make a positive impact. Join us!

Reports to: Senior Vice President, Technology, Data, & Innovation

Role Summary

The Data Architect designs and governs Smile Train’s enterprise data architecture and data platform to ensure data is trusted, well-modeled, secure, and ready for analytics and AI. This role supports Smile Train Express (STX), our patient health records platform, by defining canonical models, integration patterns, and semantic layers that enable consistent reporting, self-service analytics, and responsible AI use cases.

Key contributor to Smile Train’s Data & AI future-state architecture, including ELT-first ingestion, tiered Lakehouse storage, governance/security by design, and governed BI/semantic consumption.

Accountability (What You’ll Be Accountable For)

A clear, adopted target-state enterprise data architecture aligned to Smile Train’s Data & AI roadmap and the future state architecture design.

Canonical enterprise data models and shared definitions (business glossary) for core entities, metrics, reference data, and STX-aligned domains.

A governed, secure, and compliant data foundation (role-based access policies, encryption/masking, retention, auditability).

Operationalized metadata, lineage, and documentation so data is discoverable, understandable, and reusable across teams.

Measurable improvements in data quality (accuracy, completeness, timeliness) through defined rules, monitoring, and root-cause remediation.

Durable integration patterns and data contracts between STX and enterprise systems that reduce duplication and support a single source of truth.

Reference architectures and reusable patterns that accelerate delivery and reduce technical debt across the data platform lifecycle.

Key Responsibilities

Architecture & Design

Design end-to-end enterprise data architecture spanning ingestion, storage, processing, semantic layer, and consumption to support analytics and AI.

Translate business requirements into conceptual, logical, and physical data models; define conformed dimensions and subject-area data products.

Define canonical models and interoperability patterns that connect STX and other enterprise systems and enable cross-department reporting.

Ensure solutions align with enterprise architecture principles, roadmaps, and the Data & AI future state architecture (automation-first, tiered storage, governed access).

Standards, Governance & Quality

Establish and maintain data modeling, naming, and metadata standards; partner with governance stakeholders to implement catalog, glossary, lineage, and data quality rules.

Define and enforce security, privacy, and access control standards (PII/PHI handling, masking, encryption, role-based policies).

Create and maintain methods to track data quality, completeness, redundancy, and improvement; support remediation planning and execution.

Create strategies for backup, disaster recovery, business continuity, and archiving as required by platform and compliance needs.

Delivery & Technical Leadership

Provide architectural guidance to engineers on ELT/ETL pipelines, performance optimization, and scalable patterns for batch and (as-needed) streaming.

Create reference architectures and reusable templates (ingestion patterns, lakehouse/medallion patterns, semantic layer conventions, data product blueprints).

Conduct design and architecture reviews; help troubleshoot complex data issues and performance bottlenecks.

Partner with product and program leaders to prioritize technical debt, refactoring, and platform enhancements.

Collaboration & Stakeholder Management

Partner with stakeholders across Programs, Fundraising, Finance, Technology, and Operations to understand information needs and critical KPIs.

Communicate architectural concepts in clear, business-friendly language and drive adoption of standards and shared definitions.

Collaborate with vendors and implementation partners to select and implement tools and services that meet Smile Train goals.

Documentation & Continuous Improvement

Maintain current and accurate documentation of enterprise data models, data flows, lineage, and data contracts.

Evaluate tools and modern practices that improve scalability and speed (e.g., semantic layer enablement, metadata-driven frameworks, domain data products).

Identify opportunities for data reuse, migration, consolidation, and retirement of legacy processes.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Data Engineering, Data Science, Statistics, Engineering, or related field (or equivalent experience).

7+ years of experience in data engineering, data warehousing, BI, or data architecture, with 3+ years in a lead/architect role (preferred).

Proven expertise in data modeling (3NF, dimensional/star schema, semantic models; Data Vault a plus).

Strong SQL skills and experience designing enterprise data platforms for analytics; experience with cloud platforms (AWS/Azure/GCP) preferred.

Experience with metadata management, lineage, governance, and data quality practices; familiarity with catalog/governance tools is a plus.

Strong understanding of security and privacy concepts (encryption, masking, roles, PII/PHI handling) and global privacy requirements.

Excellent communication and stakeholder management skills; able to balance strategy with hands-on problem solving.

Nice to Have

Patient record/EHR platforms or distributed partner ecosystems

AI/ML data design (feature-ready datasets, monitoring/drift)

Semantic layer & metrics governance tools (e.g., Looker, AtScale, dbt, Cube)

Data platform modernization/migrations (including archiving)

Team supervision/management experience

Why You’ll Love Working Here

• Comprehensive health, pharmacy, dental, and vision coverage
• 403(b) retirement plan with employer match
• Generous PTO, holidays, and sick time
• Paid parental leave and family care benefits
• Annual professional development stipend
• Hybrid work flexibility from our Midtown Manhattan office

Application Process

Smile Train is an equal opportunity employer committed to inclusive hiring and dedicated to diversity in our work and staff. To apply, please complete the application online and include your CV and a cover letter explaining why you are a good fit.

Location

New York , New York (Hybrid)

Department

Operations

Employment Type

Full-Time

Minimum Experience

Senior Manager/Supervisor

Compensation

125,000 - 135,000

Junior Accountant, Program Accounting

Department

Finance

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$62,000 – $64,000

Title: Junior Accountant – Program Accounting

Classification: Non-Exempt

Work Mode/Location: Hybrid (2 Days in-office required, 9am – 5pm) / Midtown, New York

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Role Summary:

Junior Accountant – Program Accounting reports to Manager – Program Accounting and collaborates closely with the Finance team to ensure all day-to-day transactions are recorded on a timely basis in compliance with General Accepted Accounting Principles (GAAP). This role requires attention to detail, thorough organizational skills, and collaboration with cross-functional teams to ensure compliance with overall Smile Train’s internal control policies and procedures.

Reports To: Manager – Program Accounting

 

Key Responsibilities:

• Support accounts payable activities for Programs and Grants by ensuring timely and accurate vendor payments, overseeing financial data collection for compliance with Smile Train policies, posting journal entries, reconciling accounts, and preparing special reports.
• Review and maintain vendor banking information within both the bank system and internal systems.
• Support with accounting functions for all Smile Train affiliated entities and branch offices, including China, Mexico, Brazil, Dubai, Indonesia, Philippines, and India, including accounts payable, reimbursements, bank reconciliations, and preparation of monthly financial statements.
• Support liaising with international bookkeeping consultants.
• Prepare and review monthly and year-end reports and audit schedules, including bank reconciliations, General ledger reviews, accounts payable aging, accrued expenses, fixed assets and depreciation, restricted grants schedules, and prepaid expenses schedule.
• Set up vendor payments using ACH and wire transfer tools.
• Collaborate with the Grants and Programs teams (STX, Foundation Connect) to ensure effective information flow and organizational transparency.
• Review and process reconciliations for international Tax Deducted at Source (TDS).
• Prepare ad hoc financial reports.
• Analyze and explain financial trends and variances when necessary.
• Perform other related duties and support special projects as assigned.

Required Education and Experience:

• Bachelor's degree in accounting required.
• Minimum of one-three years of relevant work experience.
• Proficiency with MS Excel, MS Word, and Windows-based financial reporting software.

Preferred Experience:

• Experience working with fund accounting, working in a nonprofit environment preferred.

Additional Eligibility Qualifications:

• Experience and knowledge of GAAP and nonprofit accounting principles, practices, and regulations.
• Self-motivated, ability to multi-task and work under pressure.
• Team player with excellent time management skills and the ability to communicate well with all levels of internal staff and external vendors, funders, and partners.
• Ability to actively engage successfully with all levels of staff and across all departments.
• Ability to work independently and set priorities.
• Strong analytical skills and attention to detail.
• Strong organizational and problem-solving skills.

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range:
$62,000 – $64,000

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

Location

New York , New York (Hybrid)

Department

Finance

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$62,000 – $64,000

Philanthropy Manager

Department

Development

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

£45-£47K

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Role Summary:

We are looking for a highly-skilled Philanthropy Manager to create impact through building and growing our high-value donor programme. You will effectively manage a portfolio of high-capacity individual donors and prospects, with the goal of securing five- and six-figure gifts and will proactively engage donors and prospects through strategic outreach, personalized stewardship, and compelling solicitations. The ideal candidate is a highly motivated relationship builder who thrives in a fast-paced, vision-driven environment.

This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for donor visits and organizational events is required.

Reports To: UK Fundraising Director

Key responsibilities:

• Develop and execute cultivation, solicitation, and stewardship strategies for a portfolio of approximately 130 mid-level and major donors and prospects with the capacity to make 5- and low 6-figure annual gifts (bigger gifts would fall to UK Fundraising Director)
• Effectively complete the moves management process and engage a portfolio of donors through meaningful connections including phone calls, personalized emails and mailings, face-to-face meetings, and other communications.
• Create a plan for each donor to serve as the annual engagement plan, effectively and, in a timely manner, execute that plan to retain and upgrade donors, and document all activities in Moves Management and/or Tasks in the database.
• Prepare and personalize correspondence and fundraising materials, including donor stewardship and impact reports, funding proposals, briefing memos, and acknowledgment letters as appropriate.
• Provide recommendations and assist in executing effective strategies to practice moves management and increase fundraising results.
• Assist the UK Director with developing projects that will enhance the philanthropy programme of the Development Department and support developing strategy briefs and leading preparation meetings.
• Help produce cultivation and stewardship programs for prospects and mid-level and major donors.
• Organise events for major donors and prospects.
• Complete research on major donors and prospects within data compliance requirements.
• Complete administrative tasks for the philanthropy programme.
• Other duties as appropriate for this role.

Essential functions:

Sitting

Supervisory responsibilities: None

Required Education and Experience:

• 5+ years of relevant experience with exposure to major gift donor cultivation, solicitation and stewardship processes preferred.
• A proven history of generating income in the £100,000’s and securing gifts of £25,000 or more.
• Demonstrated success in developing substantive donor relationships and in coordinating with senior management and program staff to execute donor engagement strategies.
• Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.
• Extremely detail-oriented with strong organisational and time management skills.
• Able to take ownership of a process and to use problem solving skills to resolve issues.
• Able to make sound decisions based on analysis, experience, and judgment.
• Able to function both independently and as part of a global team.
• Familiar with the MS Office and donor management systems. Knowledge of Salesforce preferred.
• Bachelor’s degree or equivalent, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.

• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.

• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.

• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role

• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range: £45-£47K

Travel: Ability to travel, when necessary, for donor visits and organizational events is required

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

Location

London (Hybrid)

Department

Development

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

£45-£47K

Systems Engineer

Department

Operations

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

$120k - $130k

Systems Engineer
Work Mode/Location: Hybrid (2 Days in-office required, 9am – 5pm) / Midtown, New York

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

The Role
The Systems Engineer is responsible for supporting and maintaining Smile Train’s hybrid infrastructure environment, including on-premises systems and cloud services. This role focuses on reliable operations, security best practices, and effective collaboration with an external Managed Service Provider (MSP), while also providing escalated technical support for end users.

You will work closely with end users, technical and data teams, and business owners to ensure that infrastructure and core systems reliably support Smile Train’s Patient Management System, web platforms, data teams, and CRM systems. This is a hands-on role well-suited for someone who enjoys problem solving, operational ownership, and working in a mission-driven organization.

What You’ll Do
•    Work directly with business owners to understand operational needs and translate them into technical solutions
•    Support end-user technologies including identity access, devices, connectivity, and productivity tools
•    Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed
•    Support and maintain on-premises servers, cloud infrastructure, and core systems
•    Coordinate daily infrastructure operations with a Managed Service Provider
•    Monitor system health, performance, and capacity; respond to incidents and service issues
•    Perform routine maintenance including patching, updates, and backups
•    Support networking and connectivity (LAN, WAN, VPN, cloud networking)
•    Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation
•    Assist with troubleshooting issues affecting applications, platforms, and end users
•    Maintain clear documentation, runbooks, and system configurations
•    Collaborate with internal teams and vendors to support reliable, secure technology services

What You Bring
Required Qualifications
•    4–6 years of experience in systems engineering, systems administration, or infrastructure support roles
•    Experience supporting hybrid environments (on-premises and cloud)
•    Working knowledge of Windows and/or Linux server administration
•    Familiarity with cloud platforms (AWS, Azure, or similar)
•    Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
•    Demonstrated security awareness in day-to-day system administration
•    Strong troubleshooting, organizational, and communication skills
•    Ability to work independently while coordinating with external service providers

Nice to Have
•    Experience working with or alongside a Managed Service Provider (MSP)
•    Exposure to patient management systems, EHRs, or regulated platforms
•    Scripting or automation experience (PowerShell, Bash, Python)
•    Experience in a nonprofit or mission-driven organization

Certifications (A Plus)
•    Microsoft Certified: Azure Administrator Associate or Azure Infrastructure Solutions
•    AWS Certified SysOps Administrator – Associate
•    AWS Certified Solutions Architect – Associate
•    Certified Information Systems Security Professional (CISSP) or Associate of (ISC)²
•    Certified Cloud Security Professional (CCSP)
•    CompTIA Security+ or equivalent hands-on security experience
•    VMware Certified Professional (VCP) or equivalent virtualization certification
•    ITIL Foundation or ITIL 4 Managing Professional

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range:
$120,000 – $130,000

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

Location

New York , New York (Hybrid)

Department

Operations

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

$120k - $130k

Manager, Stewardship

Department

Development

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

$75k-$80k

Title: Manager, Stewardship

Classification: Exempt

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support local doctors and medical professionals to provide beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to support over 2 million surgeries in 80+ countries and we’re just starting. We are truly changing the world one smile at a time. 

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is comprised of creative and highly motivated individuals working to make a positive impact. Join us!

The Manager, Stewardship at Smile Train, will lead strategic donor engagement initiatives to strengthen relationships and drive long-term philanthropic support. This role is responsible for designing and implementing comprehensive stewardship strategies across all giving levels, creating impactful donor communications, and managing bi-annual impact reporting. The Manager will collaborate closely with Development, Communications, and Program teams to deliver personalized donor experiences, oversee data integrity in Salesforce, and analyze performance metrics to inform future strategies. This full-time, hybrid position based in New York City (in office 2x per week) requires strong project management skills, CRM proficiency, and a deep understanding of the donor lifecycle.

Summary/Objective: We are looking for someone who brings:

• Extensive experience in donor stewardship and development, ideally within a large nonprofit organization.
• A strategic understanding of the donor lifecycle and how stewardship drives retention, upgrades, and long-term engagement.
• Strong analytical and organizational skills, with the ability to manage complex projects and lead cross-functional teams.
• Expertise in segmented donor communications, impact reporting, and personalized stewardship plans.
• Proficiency in CRM systems (Salesforce preferred) and project management tools like Asana.
• A collaborative mindset, capable of working across Development, Communications, and Marketing to deliver high-impact donor experiences.

Supervisory Responsibilities: No

Travel: 20-25%

Key Responsibilities

As the Stewardship Manager, you will serve as a strategic partner across the Development team, leading donor engagement initiatives that support Smile Train’s work and revenue goals. You will be responsible for designing and executing stewardship strategies that align with the donor lifecycle and enhance retention across all giving levels and revenue streams—including Major Gifts, Mid-Level Giving, Planned Giving, and Corporate & Foundation partnerships.

Strategic Stewardship & Donor Engagement

• Lead the development and implementation of comprehensive stewardship strategies tailored to donor segments and giving levels.
• Collaborate with Development team leads to build personalized stewardship plans for high-value donors, including major gift prospects and planned giving supporters.
• Create donor-centric materials and experiences that celebrate philanthropy and deepen donor connection to Smile Train’s impact.

Communications & Impact Reporting

• Develop and manage the production of bi-annual impact reports and customized donor communications.
• Partner with Communications and Direct Marketing teams to ensure consistent, targeted messaging across all high-value audiences.
• Oversee the creation of cultivation content (i.e., donor letters, blogs, donor stories) that reflects Smile Train’s impact and values.

Project & Data Management

• Utilize Asana and Salesforce to manage stewardship workflows, timelines, and donor touchpoints.
• Serve as the primary liaison with the database team to ensure data integrity and accurate tracking of stewardship activities.
• Analyze performance metrics to evaluate the effectiveness of stewardship efforts and inform future strategy.

Event Support & Donor Experiences

• Support donor cultivation events by managing pre- and post-event communications, logistics, and onsite engagement.
• Coordinate with internal teams to deliver seamless donor experiences across virtual and in-person events.

Cross-Functional Collaboration

• Work closely with Major Gifts, Mid-Level, Planned Giving, and Corporate/Foundation teams to align stewardship with fundraising goals.
• Maintain and execute stewardship benefits grid to ensure donors receive appropriate recognition and engagement based on giving level.
• Identify new opportunities for donor engagement, including personalized outreach, site visits, and storytelling initiatives

Experience and Expertise

We are seeking a strategic, detail-oriented professional with nonprofit fundraising experience and a proven track record in donor stewardship. The ideal candidate will bring a deep understanding of the donor lifecycle and how thoughtful engagement drives long-term philanthropic support across diverse revenue streams.

Required Qualifications

• Exceptional communication skills—both written and verbal—with the ability to craft compelling donor narratives and impact-driven messaging.
• Advanced project management expertise, with a demonstrated ability to lead complex, multi-stakeholder initiatives from concept to execution.
• Proficiency in Microsoft Office Suite and Asana (or other project management tools), with strong organizational and time management skills.
• Robust CRM experience, preferably with Salesforce or Raiser’s Edge, including data analysis and donor segmentation.
• Bachelor’s degree in philanthropy, marketing, communications, nonprofit management, or a related field—or equivalent professional experience.
• Minimum 3–5 years of experience in a fundraising or nonprofit development role, ideally within a large, mission-driven organization.
• Experience developing high-impact collateral for major donors, corporate partners, and foundations across print and digital platforms.
• Strong interpersonal skills, with the ability to manage sensitive donor relationships and collaborate across departments.
• Self-starter with a strategic mindset, capable of working independently while driving team-wide initiatives.
• Detail-oriented and analytical, with a passion for continuous improvement and data-informed decision-making.
• Collaborative team player, with a positive attitude and a sense of humor.

Preferred Qualifications

• Experience working in a large, complex nonprofit organization, with a preference for candidates who have worked in healthcare systems and higher education development environments.
• Familiarity with major gift, mid-level, planned giving, and corporate/foundation fundraising strategies.
• Deep understanding of donor lifecycle management and how stewardship supports donor retention and growth.
• Experience working with cross-functional teams.

Education

Bachelor's degree or relevant work experience.

 

Smile Train Leadership Accountability Expectations

• Take full ownership of my role as a leader at Smile Train.
• Operate with a one organization mindset.
• Think strategically and balance a short and long-term perspective.
• Be respectful and professional in every interaction.
• Engage in healthy debate to drive the best possible result.
• Recognize and develop my staff and team.

Compensation Range

$75,000 - $80,000 Annually

Application Process

All applicants must submit a cover letter and resume.

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply.

To apply, please complete the application online. Include your CV and a cover letter explaining why you would be a good fit for Smile Train and this role. Only those that provide a cover letter as directed will be considered. We encourage interested applicants to apply as soon as possible.

Application Information

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible

Location

New York , New York (Hybrid)

Department

Development

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

$75k-$80k

Associate, Education and Training

Department

Programs

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

48,000-52,000

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support local doctors and medical professionals to provide beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to support over 2 million surgeries in 90+ countries and we’re just starting.

We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is comprised of creative and highly motivated individuals working to make a positive impact. Join us!

Role Summary

Smile Train seeks an Associate, Education & Training. [Reporting to the Manager, Research and Education,] the Associate will play a key role in Smile Train’s efforts to ensure every child has access to safe, high-quality, comprehensive cleft care. This role has a significant technical and data-focused component, supporting global education and training (E&T) initiatives through structured data collection systems, assessment analytics, and ongoing development and maintenance of training content across 75+ countries. This full-time, hybrid role requires a commitment to working from Smile Train’s New York City based headquarters twice weekly.

Key Responsibilities

Organizational E&T Data Collection (Technical & Analytical)

• Coordinate the pre- and post-training assessment processes, ensuring consistent data collection across all training types and all regional teams
• Monitor data quality using standardized checks, flag data anomalies, and work with regional teams to improve adherence to data collection protocols
• Analyze training assessment results, including knowledge gains, outcomes trends, and longitudinal performance across countries, training types, and learner groups
• Support systematic housing, organization, and governance of trainee and training impact data, including LMS-based or digital platform–based repositories used across 75+ countries
• Compile internal and external reporting on training implementation, participation, and impact
• Support tracking and data management for fellowship programs globally, including monitoring fellow progress, documentation compliance, and post-program placement outcomes

Global E&T Conference Presence

• Oversee logistics and administration for Smile Train’s conference involvement, including partner logistics and stipends, partner abstract support, awareness/booth presence, promotional/branding materials, Smile Train-led events, follow-up surveys, staff attendance, and shipping needs
• Create and distribute reference and informational materials for staff and partners during conferences to maximize engagement and communication
• Support post-conference data analysis and development of final reports for dissemination across departments

Global E&T Initiatives & Partnerships

• Provide logistical, communications, and documentation support for global fellowship programs and partnerships (e.g., ACPA Visiting Scholar Program, WFSA Fellowships, Chang Gung Fellowship)
• Assist with planning and execution of international mentorship programs (i.e., Mentoring Alliance for Global Cleft Surgery (MAG-CS)), including participant recruitment, onboarding, technical support, progress tracking, and impact data management
• Support development, implementation, and technical maintenance of global E&T initiatives such as webinar series, digital educational resources, patient-facing materials, and continuing education opportunities
• Support the Communications and Development departments in showcasing key E&T initiatives and projects to Smile Train stakeholders through annual reports, social media, and other strategic channels.

Training Curriculum Maintenance & Improvement

• Lead updates to existing Smile Train training curricula (translations, branding updates, content revisions, technical enhancements)
• Incorporate learner feedback, performance data, and trainer insights into continuous curriculum improvement
• Serve as primary liaison with translation service providers, ensuring timely processing, coordinated review workflows, and ongoing quality assurance
• Support content implementation within the organization’s learning management system (LMS) or similar platforms, including uploading, version control, course configuration, and user management

Required Education and Experience

• Bachelor’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related field
• Demonstrated experience analyzing datasets (Excel, Power BI, or similar) and summarizing insights for decision-making
• Exceptional attention to detail, organizational, and time management skills
• Superb written and verbal communication skills; comfortable presenting to large groups
• Excellent cross-cultural communication skills and sensitivity to global contexts; willingness to work across multiple time zones
• Tech-savvy with ability to quickly learn new software or data tools
• Ability to manage deadlines and shifting priorities; proven experience handling multiple concurrent projects
• Self-starter and team player who proactively offers strategic ideas and solves problems
• Proficiency in Microsoft Office, especially Excel (pivot tables, conditional formulas, charts).
• Passion for education in healthcare and interest in Smile Train’s vision

Preferred Education and Experience

• Master’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related technical field
• Fluency in Spanish, French, or Portuguese
• Experience working or training in LMIC contexts
• Event management or conference logistics experience
• Experience with data collection tools (e.g., REDCap, Qualtrics)
• Staff management and team coordination experience

Accountability Expectations

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range

$48,000-$52,000 USD annually

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

Location

New York , New York (Hybrid)

Department

Programs

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

48,000-52,000