Systems Engineer

Systems Engineer

Department

Operations

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

$120k - $130k

Systems Engineer
Work Mode/Location: Hybrid (2 Days in-office required, 9am – 5pm) / Midtown, New York

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

The Role
The Systems Engineer is responsible for supporting and maintaining Smile Train’s hybrid infrastructure environment, including on-premises systems and cloud services. This role focuses on reliable operations, security best practices, and effective collaboration with an external Managed Service Provider (MSP), while also providing escalated technical support for end users.

You will work closely with end users, technical and data teams, and business owners to ensure that infrastructure and core systems reliably support Smile Train’s Patient Management System, web platforms, data teams, and CRM systems. This is a hands-on role well-suited for someone who enjoys problem solving, operational ownership, and working in a mission-driven organization.

What You’ll Do
•    Work directly with business owners to understand operational needs and translate them into technical solutions
•    Support end-user technologies including identity access, devices, connectivity, and productivity tools
•    Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed
•    Support and maintain on-premises servers, cloud infrastructure, and core systems
•    Coordinate daily infrastructure operations with a Managed Service Provider
•    Monitor system health, performance, and capacity; respond to incidents and service issues
•    Perform routine maintenance including patching, updates, and backups
•    Support networking and connectivity (LAN, WAN, VPN, cloud networking)
•    Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation
•    Assist with troubleshooting issues affecting applications, platforms, and end users
•    Maintain clear documentation, runbooks, and system configurations
•    Collaborate with internal teams and vendors to support reliable, secure technology services

What You Bring
Required Qualifications
•    4–6 years of experience in systems engineering, systems administration, or infrastructure support roles
•    Experience supporting hybrid environments (on-premises and cloud)
•    Working knowledge of Windows and/or Linux server administration
•    Familiarity with cloud platforms (AWS, Azure, or similar)
•    Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
•    Demonstrated security awareness in day-to-day system administration
•    Strong troubleshooting, organizational, and communication skills
•    Ability to work independently while coordinating with external service providers

Nice to Have
•    Experience working with or alongside a Managed Service Provider (MSP)
•    Exposure to patient management systems, EHRs, or regulated platforms
•    Scripting or automation experience (PowerShell, Bash, Python)
•    Experience in a nonprofit or mission-driven organization

Certifications (A Plus)
•    Microsoft Certified: Azure Administrator Associate or Azure Infrastructure Solutions
•    AWS Certified SysOps Administrator – Associate
•    AWS Certified Solutions Architect – Associate
•    Certified Information Systems Security Professional (CISSP) or Associate of (ISC)²
•    Certified Cloud Security Professional (CCSP)
•    CompTIA Security+ or equivalent hands-on security experience
•    VMware Certified Professional (VCP) or equivalent virtualization certification
•    ITIL Foundation or ITIL 4 Managing Professional

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range:
$120,000 – $130,000

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

Location

New York , New York (Hybrid)

Department

Operations

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

$120k - $130k