Alex, The Leukodystrophy Charity

JOB DESCRIPTION
Job Title:

Cover Shop Manager

Reporting to (Job Title):

Retail Area Manager

No of Direct Reports :

2

Titles of Direct Reports:

Assistant Shop Manager

Retail Assistant

Budget Responsibility:

As set by Senior Management

Date of issue:

11th August 2025

Issued by (name):

Sara Hunt

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

To assume management of individual shop premises during the absence of designated Shop
Managers (ie days off, holiday and other absences).

Using  the  working  practices,  policies  and  procedures  set  by  Senior  Management  and  the
values of Alex TLC, ensure the charity shop business is run accordingly.

Work  within  the  budgets  and  achieve  the  financial  targets  set  by  the  business  in  line  with
strategic requirements.

Work to the high standards expected at all Alex TLC shop premises according to the rotas set  by
the Retail Area Manager.

Work  as  a  team  member,  taking  full  responsibility  for  all  shop  duties  required  wherever
placed.

Work as directed by the Retail Area Manager.

Supervision of Assistant Shop Managers, Retail Assistants and Voluntary Workers.

Recruitment of Voluntary Workers.

Participate in all training and legislative checks required by Alex TLC, statutory and specific  to
role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to  colleagues
and  service  providers,  as  well  as  customers),  going  above  and  beyond  where  possible.

PEOPLE MANAGEMENT RESPONSIBILITIES

Assign and supervise the duties of any Assistant Shop Manager on site.

Supervise the management and training of all Retail Assistants and voluntary workers to ensure they
can work safely, correctly, effectively and efficiently according to Alex TLC values, working practices,
policies and procedures.

To develop and maintain efficient and effective voluntary worker rotas.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running  of the
charity shop, for example the till, steamer, pricing equipment.

Ability to train others in the safe and correct use of such equipment.

OTHER FEATURES OF JOB

Hours of work are according to the opening hours of the premises assigned by the rota and  Alex
TLC Working Practice Policy.

To undertake ad-hoc duties as required.

Opportunity to participate in Alex TLC charitable activities and events.

LOCATION

Cover shop managers are expected to work in any South East London Alex TLC premises according
to the rota set by Senior Management.

PERSON SPECIFICATION
EDUCATION, QUALIFICATIONS AND TRAINING

ESSENTIAL:

Alex TLC Literacy and Basic Mathematics test pass, computer literacy

DESIRABLE:
service, management or business qualification

GCSE, ‘O’ Level or equivalent Mathematics and English Language, customer

EXPERIENCE

ESSENTIAL:
excellent telephone and written skills; brand awareness

Experience  in  a  charity  retail  position  and/or  customer  service  role  with

DESIRABLE:
retail

Basic  understanding  of  leukodystrophy  and  the  work  of  Alex TLC;  charity

WORK BASED COMPETENCIES

•  Excellent customer service skills

•  Excellent telephone skills

•  Excellent writing skill

•  Excellent numerical ability

•  Excellent organisational ability

•  Excellent management skills

•

Flair for display

•  Knowledge of operational and emergency procedures

•  Ability to work in a team

•  Commercial acumen

BEHAVIOURAL COMPETENCIES

•  Attention to detail

•  Enthusiastic

•  Articulate

•  Motivated

•  Calm under pressure

•  Methodical

•  Resourceful

•  Excellent organiser

•  Emotionally intelligent

•  Excellent leader

•  Honest

•  Committed