Jobs.

Crisis Support Workers and Crisis Line Workers

Location:

Leeds

Hours:

Various

Contract:

Salary:

£16.58 per hour

Application deadline

05/03/26

Leeds Survivor Led Crisis Service is recruiting for casual workers to work as Crisis Support Workers and Crisis Line Workers within their Children and Young People’s Crisis Services: Safe Zone and Night OWLS.
The following posts are available, please state on your application which post/s you are applying for.

Casual Crisis Support Workers to cover ad-hoc staff annual leave and illness on Wednesday and Thursdays, working in person in the Safe Zone service that is open and based at the following sites:

Wednesdays 4:30pm to 10pm – Based at Small Mill at North Point, Leeds, LS11 1LJ
Thursdays 4:30pm to 10pm – Based at Dial House, Leeds, LS15 7RW

As a casual crisis support worker in the Safe Zone Service you will need to be available for at least 2 shifts a month covering: Wednesday, Thursdays 4.30pm – 10pm planned and short notice.

Casual Crisis Line Workers to cover ad-hoc staff annual leave and illness across all seven nights of the week in the Night OWLS service.
Working remotely from home in a suitable private space for the Night OWLS service that operates with the following shifts every night of the week:

7.45pm to 1.45am
7.45pm to 2.45am
10pm to 4am
1.15am to 8.15am

Please note that flexibility and availability to cover the full range of different shift times is a requirement of the casual crisis line worker role for the Night OWLS service.

Casual Worker rate of pay for both services and POST 1 and POST 2, is £16.58 per hour which includes 12.07% in lieu of Holiday Pay.

Safe Zone is an innovative non-medical crisis service for young people aged 11-17. The service opened in April 2020 right at the start of the pandemic. Safe Zone opens 2 evenings per week (currently Wednesday and Thursday) for young people to access at times of emotional distress and crisis. The service runs from North Point on a Wednesday and Thursday from Dial House, Halton.

The role of the Crisis Support Workers is to provide a range of face-to-face emotional support to young people in crisis, as well as their parent/carers who may be in attendance and also to support the Senior in creating a safe supportive environment.

Safe Zone is part of Leeds Survivor Leeds Crisis Service group of services. Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity, founded in 1999. They provide services which are predominantly out of hours and that supports people including young people in acute mental health crisis, as an alternative to psychiatric hospital, A&E, police contact and other statutory provision. LSLCS provides a person centred, survivor led alternative to mainstream psychiatric care and the medical model of treating distress. LSLCS specialises in supporting people at high risk of suicide and/or self-injury, who are survivors of trauma. More information about the organisation and its services can be found at www.lslcs.org.uk

Night OWLS started as a pilot service in July 2021. In March 2023, Leeds Survivor Led Crisis Service received further funding, from the West Yorkshire ICS to deliver Night OWLS until March 2027. Night OWLS is an overnight emotional support line for Children and Young People and their parents/carers. The line operates remotely 8pm – 8am every night of the year.

The service is a telephone, text and webchat based emotional support service providing information, advice and guidance (both practical and emotional support) for children and young people (up to 25 years) experiencing mental health crisis. Family/friends/carers or professionals supporting the child/young person are also able to contact the service as well as the child/young person themselves.

The service also provides emotional support to young people (up to 18 years) from 111 calls.

Night OWLS is part of Leeds Survivor Leeds Crisis Service group of services. Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity, founded in 1999. They provide services which are predominantly out of hours and that supports people including young people in acute mental health crisis, as an alternative to psychiatric hospital, A&E, police contact and other statutory provision. LSLCS provides a person centred, survivor led alternative to mainstream psychiatric care and the medical model of treating distress. LSLCS specialises in supporting people at high risk of suicide and/or self-injury, who are survivors of trauma. More information about the organisation and its services can be found at www.lslcs.org.uk

‍Leeds Survivor Led Crisis Service is a survivor led organisation and personal experience of emotional distress is an essential criteria for the posts.

For an informal discussion about these roles and posts, please contact Natalie Kirby and Shabana Sadique, Children and Young People’s Service Manager’s, by phone 0113 2609328 or email natalie.kirby@lslcs.org.uk and shabana.sadique@lslcs.org.uk

Short Listing w/c 9th March 2026
Interviews w/c 16th March 2026, to be held in person at Dial House, LS15 7RW
To request an application pack please email admin@lslcs.org.uk or phone 0113 260 9328

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