Senior Quality Manager
We are seeking a Senior Quality Manager to lead and develop our Centre Quality team, ensuring external quality assurance of centres aligns with City & Guilds' processes, regulatory requirements, and Centre Assessment Standards Scrutiny (CASS) strategy. This role will play a crucial part in mitigating risk, delivering an exceptional customer experience, and ensuring valid and reliable learner outcomes.
As a key leader, you will provide direction and support to a high-performing team, manage resources effectively, and foster a culture of continuous improvement and compliance with regulatory standards
You will be working on a hybrid basis with an expectation to be in the office 2 days per week. There will be travel required to attend offices where your team are based. You will need to be within commuting distance of either our Warrington, Wakefield or Burntwood office.
At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.
We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.
We encourage and welcome applications from members of underrepresented communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
About the role
- Build, lead, and inspire a high-performing team to achieve department goals, deliver exceptional service, and meet key SLAs.
- Work with senior leadership to develop and implement the department’s strategy, objectives, and key results.
- Oversee risk management and quality assurance activities to ensure compliance with CASS strategy and regulatory requirements.
- Establish a framework for performance reviews, training, and recognition to nurture a high-performance culture.
- Act as a City & Guilds ambassador with key external stakeholders, including Centres, Ofqual, IFATE, and QW.
- Identify non-compliance issues, conduct risk assessments, and ensure necessary actions are taken to meet regulatory requirements.
- Successfully manage internal and external audits, ensuring compliance and implementing recommendations.
- Set and manage team expenditure to ensure efficient resource allocation.
About you
- Extensive experience in quality assurance of centre assessment, including verification and moderation.
- Proven leadership skills, with experience in managing and developing teams
- Experience in project management and leading teams through change
- Financial acumen with experience in budget management.
- A results-driven mindset with a strong track record of performance improvements.
- Decision-making skills and accountability for outcomes.
- Strong communication skills with the ability to articulate strategy clearly.
Our Story and Mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
Sales Analyst (Senior Sales & Market Insight Analyst)
We are currently recruiting for an Experienced Sales Analyst to join our City & Guilds business, here in Wakefield.
This is a permanent opportunity based in our Wakefield office.
This is an exciting opportunity to work alongside the Customer Solutions Executive Director and the Senior Sales Leadership Team, enabling them to make informed commercial decisions and drive profitable revenue growth.
Senior Sales & Market Insight Analyst role will suit an individual with previous experience in a similar position, working with senior stakeholders, who can not only analyse data but also communicate findings clearly and present insights to the wider business. We are looking for someone who can interpret data effectively and propose solutions and actions based on their analysis.
Ideally, we are seeking a candidate with experience in a sales division or another commercial environment.
As a Senior Sales & Market Insight Analyst, you will work with large volumes of data and commercial statistics related to both national and international customers and markets.
Please note that we shortlist on an ongoing basis and may close the advert early depending on the number of applications. Please submit your application as soon as possible to avoid missing out on this opportunity!
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.
About the role
The successful candidate will be responsible for managing, cleansing, and analysing large-scale sales datasets, including revenue, margin, and pipeline information.
You will conduct in-depth and competitive analyses across key sectors, enhancing market intelligence through the identification and integration of new data sources and client insights.
This role will play a key part in supporting commercial decision-making through client profiling, regional analysis, and market evaluation.
The postholder will develop and maintain dynamic dashboards in Power BI and Excel to monitor key performance indicators, sales trends, and market share.
Ensuring the accuracy and consistency of information across CRM, SAP BW, and other reporting systems will be central to the role, alongside promoting strong data governance and continuous improvement in data quality and processes.
The candidate will also lead automation initiatives and the integration of new data feeds to improve reporting efficiency.
A commitment to driving data literacy across the sales function is essential, as is contributing to wider projects involving forecasting, segmentation, and performance analysis to support business growth.
About you
We are looking for an Experienced Analyst with strong Excel and Office skills, along with experience working with CRMs and Business Intelligence tools such as Power BI. We seek a candidate with excellent attention to detail and the ability to take complex information and distil it into simple, compelling stories.
You will have the ability to network both internally and externally, work with different stakeholders, and present information to senior leaders.
You will possess excellent communication skills that enable you to engage at all levels within an organisation, ensuring data is presented in appropriate styles that people can easily understand.
We are looking for an enthusiastic individual who is passionate about analysing data and providing actionable insights.
Our story and mission
To find out more about City & Guilds please click on the following link:
What we offer
With this permanent opportunity, we offer some excellent benefits, including the below as examples:
- 25 days holiday + bank holiday and Christmas shutdown + buy and sell holiday
- Free parking
- Private healthcare
- Life assurance
- Income protection
- Dental Insurance
- Hybrid working, 35 hours per week contract
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
Customer Sales Executive
This is an exciting opportunity to take your sales career to the next level by focusing on winning new business and onboarding new customers into our organisation. If you’re driven by results, enjoy proactive outreach, and thrive on building relationships from the very first conversation, this role is for you.
We’re looking for people who are:
- Experienced in sales (essential) – backgrounds in recruitment, call centres, or similar environments are ideal.
- Motivated, resilient, and target-driven with a passion for prospecting and converting leads into loyal customers.
- Confident making outbound calls and using email to engage decision-makers, secure appointments, and close opportunities.
The role:
- 35 Hours per week
- Flexible working between 8am - 6pm
- Office based in Wakefield WF1 2UF
The benefits:
- Competitive salary and bonus scheme
- Progression opportunities and on the job full training and support
- 25 days holiday + bank holiday and Christmas shutdown + buy and sell holiday
- Free parking
- Private healthcare
- Life assurance
- Income protection
- Dental Insurance
Please note that we shortlist on an ongoing basis and may close the advert early depending on the number of applications. Please submit your application as soon as possible to avoid missing out on this opportunity!
At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.
We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.
We encourage and welcome applications from members of underrepresented communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
About the role
- Proactively hunt for new business opportunitiesthrough outbound calls, email campaigns, and tailored outreach.
- Convert enquiries into customers, ensuring a smooth and professional onboarding process.
- Deliver a first-class customer experience from first contact through to account handover or ongoing support.
- Work towards clear monthly sales targets with a defined plan and dedicated manager support.
- Generate and undertake qualified meetings.
- Contribute insights and feedback to help refine our sales strategy and continuously improve.
About you
- Experienced in sales (essential) – backgrounds in recruitment, call centres, or similar environments are ideal.
- Motivated, resilient, and target-driven with a passion for prospecting and converting leads into loyal customers.
- Confident making outbound calls and using email to engage decision-makers, secure appointments, and close opportunities.
Our story and mission
To find out more about City & Guilds please click on the following link:
What we offer
- Progression opportunities into senior sales roles or across the wider business.
- On-the-job training and support to build your skills in new business sales and onboarding.
- Sales incentive plan eligibility once you pass probation.
- Flexible working patterns (full time 35 hours, part time/job share considered) between 8am–6pm.
- 25 days holiday + bank holiday and Christmas shutdown + buy and sell holiday
- Free parking
- Private healthcare
- Life assurance
- Income protection
- Dental Insurance
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
Mechanical Trainer / Assessor
Gen 2 is currently recruiting a Mechanical Trainer / Assessor.
This is a fantastic opportunity to join our business here in Cumbria.
This role will suit an experienced Mechanical Trainer / Mechanical Instructor or a Teacher of a Mechanical Discipline.
The role of a Mechanical Trainer / Assessor is to assess learners against the skills, knowledge and behavioural competencies laid out in their Apprenticeship Standard up to level 4.
You will deliver both Theory and Practical training sessions mainly in centre but also in learners’ workplace.
The role will also include the delivery of coaching sessions to support learners in completion of the apprenticeship. This will take the form of regular progress review meetings with both learners and their employers.
The role will also require you to support the progressive development of the apprenticeship assessment / training materials and working in conjunction with the Gen 2 Engineering delivery team.
Ideally we are looking for experienced Teachers/ Instructors/ Trainers but If you do not have teaching qualifications yet but you have a solid experience in mechanical discipline with an ability to look after projects and design programmes we would also want to hear from you.
Gen2 was established in 2000 and specialises in the Engineering, Nuclear, and Manufacturing sectors. In May 2017 Gen2 joined City & Guilds and became a City & Guilds business.
Gen2 is based in a picturesque Cumbria and has been recently awarded Ofsted Good in all areas. We offer excellent opportunity to work from our new and modern centres based in Carlisle, Workington and Ulverston. The delivery of mechanical training will mainly take place in Ulverston now(LA12 7NE) but we would like the candidate to be flexible to work between the locations mentioned above. The successful candidate will be contracted to Ulverston and Gen2 will cover the expense of travelling between the sites (when required).
We offer an amazing teaching opportunity. The majority of our learners are apprentices with excellent work ethic, eager to learn and great attendance record so teaching at Gen 2 is a pleasure! You will be mainly working with small groups of students in our lovely modern centres based within easy reach of the Lake District.
Our students are genuinely interested in what we teach them and demonstrate some exceptional learner behaviours.
By joining Gen2 you will also benefit from 25 days holidays and Christmas Closure. You do not need to take holiday in term time so you have a freedom on deciding when you will be off.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email;
careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
About the role
What you will be doing:
- To train and develop apprentices in both centre and the workplace for their apprenticeship standard or Learning Programme.
- To complete regular learner progress reviews and provide feedback and support to learners on a one-to-one basis.
- To develop and maintain the current apprenticeship course material including guidance documents, tracking documents and schemes of work.
- Assist in reviewing and changing course content and delivery methods to meet curricular needs and offer plans for improvements.
- To liaise with the client to plan development and assessment opportunities.
- Maintain effective and efficient record keeping procedures to ensure all relevant evidence of learning is accurately and correctly documented and completed for each learner
- Assume responsibility for meeting course and learner performance goals.
- To prepare for and assist in internal and external audits.
- Complete Verification and Moderation where needed
- Attend open days and promote Gen2 at Careers events
About you
What we are looking for:
Essential criteria:
- A minimum L3 qualification in Mechanical Engineering
- A Minimum L2 qualification in Maths & English
- Ability to travel throughout Cumbria
- Relevant industry experience as a Mechanical Engineer.
- Good knowledge of Microsoft applications and IT systems
Desirable criteria:
- Experience of delivering training and support, in terms of promoting numeracy and literacy initiatives.
- Proven ability, maturity and confidence to deal with a diverse range of personnel.
- Hold an assessor qualification or be willing to work towards attaining one.
- Hold a recognised teaching qualification or be willing to work towards attaining one.
- An understanding of Apprenticeship standards and the funding process.
- Knowledge of alternative teaching/learning options.
- Experience of Training Needs Analysis and Programme Design.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, enhanced pension and many other benefits.
Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides. We also provide access to a Group wide Employee Assistance Programme (EAP).
The successful applicant will be required to undertake appropriate checks including reference checks as well as providing proof of the right to work in the UK.
The position applied for will be subject to a criminal record disclosure through the Disclosure and Barring Service. It is an offence to apply for a role working with children if you are barred from engaging in regulated activity relevant to children.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.