Customer Service Advisor

THE CITY AND GUILDS OF LONDON INSTITUTE

24,479 per year

Wakefield

Full-time

28th February 2026

Listed 1 week ago

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Customer Service Advisor

Join our team in Wakefield and embark on a fulfilling career in Customer Services!Ready to change your life for the better? Full-time Role: 35 hours per weekSalary: £24,479 from January 2026Great Location: Wakefield, with Free Car ParkingAlmost immediate interviews and start dates availablePermanent Positions with Excellent Benefits and Growth OpportunitiesWe have several vacancies in our Customer Services department, so apply now.This is a dedicated customer service/contact centre role—no sales involved!Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.Why City & Guilds?At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.Competitive Pay: Start as an Entry Level Advisor at £24,479 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.We are looking for passionate/ ambitious/ friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield. If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!By joining City & Guilds you will become an integral part of a well-established business with over 140 years of history.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com This appointment will be made on merit.We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented within the company, we particularly encourage and welcome applications from these communities.

Experience:Entry Level
Type of role:Permanent
Salary:£24,479
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Wakefield
Business Unit:Customer
Ref No: 8231
Closing Date: 28/02/2026

Electrical Installation Tutor

Electrical Installation Tutors / Electrical Trainers / Electrical Installation Teachers City & Guilds Training is expanding and we are currently recruiting in new locations.We are looking for Experienced Electrical Installation Tutors to join our friendly team. Location: Central London Salary £38,855 - £46,000 and £48,000 if appointed IQA for London locationsSalaries can be negotiable and will depend on location, skills and experience. Are you ready to transform electrical training in the U.K.? If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training!We are a purpose driven organisation at City & Guilds Training – Electrical, with a commitment to changing the lives of our learners through developing their skills, every day.About us:City & Guilds Training – Electrical (formulary Trade Skills 4U) specialises in delivering a diverse range of electrical courses, catering to both seasoned electricians and newcomers to the trade. Our courses cover various levels in electrical installation and renewable technologies, ensuring a comprehensive learning experience.We’re part of City & Guilds, which means you’ll be joining over 145 years of trusted technical expertise in skills development.Why joining us and some of the reasons why our Tutors love working for us; Meaningful ImpactReputable & Respected OrganisationSupportive & Collaborative CultureCareer Growth & DevelopmentWork-Life Balance & StabilityDirect Industry ConnectionStudent Focused EnvironmentCompetitive Salary and benefitsAt City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £48,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City:London
Business Unit:Customer
Ref No: 8223
Closing Date: 28/02/2026

Electrical Installation Tutor

Electrical Installation Tutors / Electrical Trainers / Electrical Installation Teachers City & Guilds Training is expanding and we are currently recruiting in new locations.We are looking for Experienced Electrical Installation Tutors to join our friendly team. Location: CrawleySalary £38,855 - £46,000 and £48,000 if appointed IQA for London locationsSalaries can be negotiable and will depend on location, skills and experience. Are you ready to transform electrical training in the U.K.? If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training!We are a purpose driven organisation at City & Guilds Training – Electrical, with a commitment to changing the lives of our learners through developing their skills, every day.About us:City & Guilds Training – Electrical (formulary Trade Skills 4U) specialises in delivering a diverse range of electrical courses, catering to both seasoned electricians and newcomers to the trade. Our courses cover various levels in electrical installation and renewable technologies, ensuring a comprehensive learning experience.We’re part of City & Guilds, which means you’ll be joining over 145 years of trusted technical expertise in skills development.Why joining us and some of the reasons why our Tutors love working for us; Meaningful ImpactReputable & Respected OrganisationSupportive & Collaborative CultureCareer Growth & DevelopmentWork-Life Balance & StabilityDirect Industry ConnectionStudent Focused EnvironmentCompetitive Salary and benefitsAt City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £48,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Gatwick
Business Unit:Customer
Ref No: 8232
Closing Date: 28/02/2026

Electrical Installation Tutor

Electrical Installation Tutors / Electrical Trainers / Electrical Installation Teachers City & Guilds Training is expanding and we are currently recruiting in new locations.We are looking for Experienced Electrical Installation Tutors to join our friendly team. Location: Purely, CR8 2EJ Salary £38,855 - £46,000 and £48,000 if appointed IQA for London locationsSalaries can be negotiable and will depend on location, skills and experience. Are you ready to transform electrical training in the U.K.? If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training!We are a purpose driven organisation at City & Guilds Training – Electrical, with a commitment to changing the lives of our learners through developing their skills, every day.About us:City & Guilds Training – Electrical (formulary Trade Skills 4U) specialises in delivering a diverse range of electrical courses, catering to both seasoned electricians and newcomers to the trade. Our courses cover various levels in electrical installation and renewable technologies, ensuring a comprehensive learning experience.We’re part of City & Guilds, which means you’ll be joining over 145 years of trusted technical expertise in skills development.Why joining us and some of the reasons why our Tutors love working for us; Meaningful ImpactReputable & Respected OrganisationSupportive & Collaborative CultureCareer Growth & DevelopmentWork-Life Balance & StabilityDirect Industry ConnectionStudent Focused EnvironmentCompetitive Salary and benefitsAt City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £48,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Purley
Business Unit:Customer
Ref No: 8124
Closing Date: 28/02/2026

Electrical Installation Tutor

Electrical Installation Tutors / Electrical Trainers / Electrical Installation Teachers City & Guilds Training is expanding and we are looking for Experienced Electrical Installation Tutors OR Experienced Electricians who would love to become tutors and join our friendly team. Salary: £38,855- £42,000 and £44,000 if appointed IQA Salaries can be negotiable and will depend on location, skills and experience. Are you ready to transform electrical training in the U.K.? If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training!We are a purpose driven organisation at City & Guilds Training – Electrical, with a commitment to changing the lives of our learners through developing their skills, every day.About us:City & Guilds Training – Electrical (formulary Trade Skills 4U) specialises in delivering a diverse range of electrical courses, catering to both seasoned electricians and newcomers to the trade. Our courses cover various levels in electrical installation and renewable technologies, ensuring a comprehensive learning experience. Why joining us and some of the reasons why our Tutors love working for us; Meaningful ImpactReputable & Respected OrganisationSupportive & Collaborative CultureCareer Growth & DevelopmentWork-Life Balance & StabilityDirect Industry ConnectionStudent Focused EnvironmentCompetitive Salary and benefitsAt City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £44,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Birmingham
Business Unit:Customer
Ref No: 8192
Closing Date: 28/02/2026

Electrical Installation Tutor

Electrical Installation Tutors / Electrical Trainers / Electrical Installation Teachers City & Guilds Training is expanding and we are currently recruiting in new locations.We are looking for Experienced Electrical Installation Tutors to join our friendly team. Location: Bristol, BS5 9TX Salary: £38,855- £42,000 and £44,000 if appointed IQA Salaries can be negotiable and will depend on location, skills and experience. Are you ready to transform electrical training in the U.K.? If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training!We are a purpose driven organisation at City & Guilds Training – Electrical, with a commitment to changing the lives of our learners through developing their skills, every day.About us:City & Guilds Training – Electrical (formulary Trade Skills 4U) specialises in delivering a diverse range of electrical courses, catering to both seasoned electricians and newcomers to the trade. Our courses cover various levels in electrical installation and renewable technologies, ensuring a comprehensive learning experience.Why joining us and some of the reasons why our Tutors love working for us; Meaningful ImpactReputable & Respected OrganisationSupportive & Collaborative CultureCareer Growth & DevelopmentWork-Life Balance & StabilityDirect Industry ConnectionStudent Focused EnvironmentCompetitive Salary and benefitsAt City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £44,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Bristol
Business Unit:Customer
Ref No: 8122
Closing Date: 28/02/2026

Electrical Installation Tutor (Apprenticeship & Commercial)

Electrical Installations Tutors / Electrical Trainers / Electrical Installation Teacher (Apprenticeships & Commercial) Locations; Currently we are recruiting for Leeds area. Are you ready to transform electrical training in the U.K.? Are you passionate about the power of electrical training?If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training!We are a purpose driven organisation at City & Guilds Training, with a commitment to changing the lives of our learners through developing their skills, every day.About us:City & Guilds Training specialises in delivering a diverse range of electrical courses, including apprenticeships. We’re part of City & Guilds, which means you’ll be joining over 145 years of trusted technical expertise in skills development.At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £44,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Warrington
Business Unit:Customer
Ref No: 8234
Closing Date: 28/02/2026

Electrical Installation Tutor (Apprenticeship & Commercial)

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £44,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City: Leeds
Business Unit:Customer
Ref No: 8195
Closing Date: 28/02/2026

Electrical Installation Tutor (Apprenticeship & Commercial)

Electrical Installations Tutors / Electrical Trainers / Electrical Installation Teacher (Apprenticeships & Commercial) Locations; Currently we are recruiting for Gatwick (Crawley) area. Are you ready to transform electrical training in the U.K.? Are you passionate about the power of electrical training?If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training!We are a purpose driven organisation at City & Guilds Training, with a commitment to changing the lives of our learners through developing their skills, every day.About us:City & Guilds Training specialises in delivering a diverse range of electrical courses, including apprenticeships. We’re part of City & Guilds, which means you’ll be joining over 145 years of trusted technical expertise in skills development.At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £48,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Crawley
Business Unit:Customer
Ref No: 8193
Closing Date: 28/02/2026

Electrical Installation Tutor (Apprenticeship & Commercial)

Electrical Installations Tutors / Electrical Trainers / Electrical Installation Teacher (Apprenticeships & Commercial) Locations; Currently we are recruiting for Coventry area. Are you ready to transform electrical training in the U.K.? Are you passionate about the power of electrical training?If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training!We are a purpose driven organisation at City & Guilds Training, with a commitment to changing the lives of our learners through developing their skills, every day.About us:City & Guilds Training specialises in delivering a diverse range of electrical courses, including apprenticeships. We’re part of City & Guilds, which means you’ll be joining over 145 years of trusted technical expertise in skills development.At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,855 - £44,000, depending on skills, experience, qualifications and location
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Coventry
Business Unit:Customer
Ref No: 8194
Closing Date: 28/02/2026

Electrical Installation and Maintenance Trainer

Would you like to work as an Electrical Installation and Maintenance Trainer / Assessor and you have a sound experience in Electrical Industry? If the answer is Yes then this may be just the opportunity you are looking for! Gen 2 (part of City and Guilds) is currently looking to add to their experienced team of Trainers/ Assessors; We have got an exciting opportunity for an Electrical Installation & Maintenance Trainer in our Ulverston centre.The role is to deliver, assess and where necessary offer support to learners engaged in Electrical courses up to level 3, in accordance with the awarding body guidelines. Please note: You do not have to hold a formal teaching qualification to apply for the trainer / lecturer roles as these will be provided. At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:circa 39,000 depending on skills qualification and experience
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Ulverston
Business Unit:Customer
Ref No: 8176
Closing Date: 28/02/2026

Operations Manager

Our operations team sets the benchmark for efficiency, innovation, and outstanding service. This is your chance to play a key role in shaping how we deliver services that matter.As an Operations Manager based in our Wakefield Hub, you’ll make sure our processes run smoothly, efficiently, and compliantly. You’ll manage a team of Operations Administrators and Coordinators, working across multiple systems and utilising customer-facing examination and assessment platforms. You will collaborate with technical and delivery teams to keep everything on track. If you love solving problems, working with data, and improving processes, this role is for you.We’re looking for someone with a broad mix of sound technical and data capability. What we mean by this is that alongside leadership and management skills, you must be good with data management and analysis, proficient with excel and be able to pick up new systems quickly.If you thrive on making processes work better, enjoy working with data, and want to be part of a team that’s shaping the future of operational delivery, we’d love to hear from you.The practical bits:This is a full-time role, based at our hub in Wakefield (located at WF1 2UF).Our operating hours are Monday to Friday 08:30 – 17:00 but we flex this during summer, therefore your contract will reflect these arrangements.Our team is hybrid, working three days in the office per week (Tuesday to Thursday) and two days from home (Monday and Friday). Please note however that all contracts are office based.Occasional travel may be required for internal and external meetings.Note: Our Wakefield office is dog friendly - so don’t be surprised if your meeting includes a wagging tail or two. We firmly believe in pawsitive vibes at work!As we’re an Awarding Organisation we have a number of high-stakes qualifications including T Levels and our workload peaks during the late Spring / early Summer. Our teams are expected to provide additional flexibility during this time, working longer hours and sometimes on weekends to meet the needs of the business.At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£38,000
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Wakefield
Business Unit:COO
Ref No: 8198
Closing Date: 15/02/2026

Product Manager

We’re looking for a passionate and forward‑thinking Product Manager with experience in skills training and technical education to join City & Guilds.This is an exciting opportunity to shape the future of our vocational qualifications portfolio and drive meaningful impact for learners, employers, and industries across the UK.This is a full‑time role (35 hours per week, Monday–Friday) with flexible working patterns and arrangements.You can be based anywhere in the UK but ideally you will be based close to one of our main office hubs: London, Wakefield, Burntwood or Warrington as we would like you to attend meetings as and when required. At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£50,100 National £55,800 London
Full-time or part-time:Full-time
Location - Country:UK
Location - City:UK
Business Unit:Customer
Ref No: 8230
Closing Date: 26/02/2026

Quality Executive

We are currently recruiting for a Quality Executive to join our Quality Team on a permanent basis. The role can be based at our Wakefield, Warrington or Burntwood office. We are looking for an enthusiastic individual, with excellent customer service and IT skills who would love to join our well-established organisation: City & Guilds.This role perfectly suits candidates with experience from highly regulated organisations and education sectors but equally it can work well for ambitious, proactive individuals with previous experience from various customer facing roles. We welcome applicants from all backgrounds who can see how their transferable skills will fit into the role.Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.We will be shortlisting on an ongoing basis so may close this advert early depending on the volume of applications. Please submit your application as soon as possible to avoid missing out on this opportunity. At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£28,000 per annum
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Burntwood, Wakefield, Warrington
Business Unit:COO
Ref No: 8227
Closing Date: 24/02/2026

Quality Manager

Do you have the leadership skills to drive a high-performing team? Are you passionate about quality assurance and risk management? If so, we have an exciting opportunity for you.As a Quality Manager, you will lead a high performing team mitigating risk, delivering an exceptional customer experience, and ensuring valid and reliable learner outcomes. You will be expected to build excellent relationships with customers whilst keeping risk management at the heart of everything we do.You will support the senior leadership, provide clear direction and support manage resources effectively, foster a culture of continuous improvement and compliance with regulatory standards. This is a full-time role, working 35 hours Monday - Friday. We operate a hybrid model, however, your office base will be our Burntwood Hub so you must be in commuting distance of this office 5 days a week. You must also be willing to travel to other regional hubs or on customer visits as and when required. Unfortunately, we cannot consider home based applicants for this roles.We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.We encourage and welcome applications from members of underrepresented communities.City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

Experience:Experienced
Type of role:Permanent
Salary:£43,600 per annum
Full-time or part-time:Full-time
Location - Country:UK
Location - City:Burntwood
Business Unit:COO
Ref No: 8226
Closing Date: 24/02/2026

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