Job Description
Post:
Women’s Wellbeing Coach (Female adults)
Responsible to:
Women’s Services Contract Manager
Responsible for:
Delivering person centred and trauma informed women’s
support
Hours:
Salary:
Location:
Holiday:
Part-time – 28 hrs per week
£13.40 per hour, payable monthly
Northamptonshire – based in Northampton Women’s Centre
28 days pro rata + bank and statutory holidays
SUMMARY
You will be part of a multi-agency team providing person-centred support focusing on
addressing a range of issues faced by service users either referred to us from Probation or
other services. Interventions will be delivered in 1-1’s and in small groups, focussing on
addressing the following:
• Families and significant others
• Lifestyles and Associates
• Social Inclusion
• Emotional Wellbeing
• Accommodation
• Finance, Benefit and Debt
• Dependency and Recovery
• Employment Training and Education
Key Deliverables
• Provide person-centred support to a caseload of service users who will be female
adults aged 18 years and above, at any stage of the criminal justice system. Some
serving community sentences or being released from prison, or are vulnerable in
terms of mental health, homelessness, addiction etc.
• Complete Trauma Informed assessments and develop in collaboration with service
user Action Plans which will result in timely and prescribed outcomes being
achieved.
• Deliver a range of interventions to service users which contribute towards
achievement of prescribed outcomes including group work sessions where required.
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• Work towards contractual targets and outcomes within
agreed timescales and in line with specified quality standards.
• Proactively adopt a learning approach to the role, improving
skills and knowledge to continue providing a high-quality
service for service users.
Person Specification
Female applicants only (Occupational Requirement: Due to the nature of the role, and in
line with Schedule 9, Part 1 of the Equality Act 2010).
Experience
• Proven ability and experience as a caseworker delivering gender specific and trauma
responsive interventions which support resettlement and rehabilitation of female
adults in the criminal justice system in the community.
• Experience of engaging successfully with challenging people, for example people
who have complex needs, people who are reluctant to discuss their needs, and
people who are angry and confused.
• Experience in delivery of 1:1 and group coaching solutions, including preparation and
delivery of skills and learning.
• Experience in working with partner agencies either as part of a multi-agency team
working towards common objectives or negotiating to establish links to further the
aims of a project.
Qualifications
• To have a relevant qualification to a good standard or be working towards one
(including any recognised qualification of ‘A’ Level standard or above in any aspect of
social care, advice work, youth work etc.) or
• Relevant work experience in a similar field.
Knowledge
• Knowledge and understanding of the requirements of managing a caseload including
maintaining and updating records, remaining focused on action plan goals, and
keeping to deadlines.
• An understanding and knowledge of the barriers faced by people with complex and
multiple needs, protected characteristics, and disabilities as well as relevant
specialist support services.
• Knowledge of and commitment to safeguarding practices and policies, and ability to
promote safeguarding among vulnerable clients and colleagues.
Skills & Abilities
• Ability to assess clients’ needs and provide tailored, person-led support through
action planning and interventions involving, guidance, advocacy, and coaching .
• An ability to work sensitively with clients applying trauma informed strategies,
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actively listening and able to use a range of communication
methods when providing information and support.
• Ability to find innovative ways to work with service users to
identify and find informed solutions to the challenges faced
by them.
• Excellent verbal and written communication skills to ensure effective reporting and
customer service.
• Strong IT skills including proven experience of using Word, Excel, and Outlook in a
similar work environment. This includes the ability to use online video
communication platforms (e.g. Microsoft Teams, Zoom).
• Effective interpersonal and relationship building skills including ability to develop
strong professional working relationships.
• Ability to calculate risk and implement safety procedures when engaging with service
users in their home or public places.
• Ability to be a flexible and co-operative member of a team.
• Ability to work resiliently under pressure, meet deadlines, work on own initiative and
part of a team.
• Full UK Driving License with access to a vehicle for work or the ability and willingness
to travel within the area.
Attitude
• Pro-active and able to work under their own initiative.
• Commitment to consultative & collaborative ways of working and a team player.
• Commitment to and understanding of safeguarding and professional boundaries.
• Personal and professional integrity.
• Emotionally resilient.
• Awareness of and commitment to equal opportunity and diversity practices and
policies, and ability to promote diversity and treat colleagues and clients fairly and
with respect.
What we will do to support you in this role
We will provide the following resources to assist in the successful achievement of the
responsibilities outlined above:
• Ongoing and targeted learning and development that will support and enable you to
deliver the role to a high standard.
• A full induction.
• Continuous support and supervision including reflective practice to develop your
learning and skills as a practitioner.
• Support, development, and improvement in presenting and communication skills &
techniques. Understanding of different communication styles for different
audiences.
Conditions of employment
Appointment and continuing employment will be subject to the granting and maintaining of
a satisfactory enhanced DBS and two suitable references.
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Staff are required to ensure immediate notification to their line
manager of any personal involvement in the criminal justice
services.
Prison Vetting will also be required for this post prior to the
commencement of employment.
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