Manager - Kettering Women’s Centre and Shop

Job Description

Post:

Manager - Kettering Women’s Centre and Shop

Responsible to:

Implementations Manager

Hours:

25 hours per week, worked over 5 days
(Monday-Friday, with occasional Saturdays)

Remuneration:

£14.40 per hour, payable monthly

Location:

Holiday:

Kettering Women’s Centre

28 days pro rata + bank and statutory holidays

About C2C Social Action

C2C is a Christian charity working across Northamptonshire and Milton Keynes, supporting people at
risk of or involved in the criminal justice system. Our mission is to bring hope, restoration and long-
term change by addressing root causes of offending and walking alongside individuals through
tailored, person-centred support.

Role Purpose

The role of the Manager of Kettering Women’s Centre and Shop is to contribute towards the delivery
of Women’s Services in North Northamptonshire. The Centre facilitates person-centred support for
women at any stage of the criminal justice system, working in partnership with agencies including;
Probation, Northamptonshire Healthcare Foundation Trust (NHFT), Police and a wide range of
statutory and third-sector organisations.

This post also carries responsibility for recruiting and managing the volunteer team, overseeing the
day-to-day running of the Women’s Centre, and managing the day to day operations of C2C’s first
shop.

Occupational Requirement: Due to the nature of the role, and in line with Schedule 9, Part 1 of the
Equality Act 2010, this post is open to female applicants only.

Key Responsibilities
Operational Management

•  Manage the daily operations of Kettering Women’s Centre and

the shop.

•  Oversee budgets, shop sales recording, and financial accountability.
•  Manage stock levels and coordinate donations.
•  Ensure health and safety compliance across both Centre and shop.
•  Complete management reports and administration in a timely manner.
•  Ensure the Centre and shop are welcoming, safe and inclusive environments.

Volunteer Management

•  Recruit, supervise, and support a team of volunteers for both the Centre and shop.
•  Provide training, guidance and ongoing development opportunities.
•  Carry out regular supervisions and case management reviews with volunteers.

Service Delivery

•  Receive referrals, complete risk assessments, and allocate cases appropriately.
•  Carry a personal caseload of women accessing the Centre.
•  Develop and deliver person-centred support plans on a 1:1 basis and in groups.
•  Work with staff, volunteers and partners to design and deliver a varied programme of

activities.

•  Maintain accurate and timely recording of case notes, data and reports.

Safeguarding & Risk Management

•  Act as the designated safeguarding lead for the Centre.
•  Participate in the on-call safeguarding rota.
•  Monitor and contribute to service user risk assessments and intervention planning.
•  Ensure risk assessments are completed and adhered to across all activities.
•

Take responsibility for ensuring a safe working environment for accessing the spaces.

Partnership & Representation

•  Build and maintain strong working relationships with partners, stakeholders and local

agencies.

•  Represent C2C Social Action at multi-agency meetings and external events.
•  Promote C2C’s mission, ethos and services across North Northamptonshire.
•  Actively contribute to teamwork across the wider C2C team, including providing cover for

colleagues as required.

Person Specification

Essential Criteria

Strong management and organisational skills and proven experience of leading teams.

Female (Genuine Occupational Requirement under the Equality Act 2010).
•
•  Commitment to C2C Social Action’s Christian principles (Faithworks Charter).
•
•  Excellent interpersonal and communication skills (written and verbal).
•  Ability to motivate and nurture staff, volunteers, and service users.
Trauma-informed approach and strong professional boundaries.
•
•  Experience supporting women with complex needs (e.g. offending, homelessness, substance

misuse, domestic abuse, mental health).
•  Conflict resolution and de-escalation skills.
•  Proactive, innovative, flexible, and resilient approach.
•  Awareness of diversity and inequality, with the ability to engage sensitively across a broad

range of individuals.

•  High standards of confidentiality, safeguarding, and data protection.
•  Excellent administrative and IT skills (Office 365, Teams, Word, Excel, Outlook, case

management systems).

Desirable Criteria

•  Knowledge of the criminal justice system and issues around offending
•  Understanding of housing provision and local support services
•  Experience of multi-agency working and offender rehabilitation
•  Awareness of local agencies and service networks

Conditions of Employment

•

Subject to Adult Workforce Regulations, satisfactory DBS check, references, and further
vetting as required

•  Ongoing employment subject to funding
•

Staff must inform their line manager immediately of any personal involvement with criminal
justice services

What we will do to support you in this role

We will provide the following resources to assist in the successful achievement of the
responsibilities outlined above:

•  A chance to be part of a pioneering, values-led team making a real difference
•  On-going and targeted learning and development that will support and enable you to

deliver the role to a high standard

•  A full induction
•  Continuous support and supervision including reflective practice to develop your learning

and skills

•  A fully supportive team environment with regular and ongoing supervision
•  28 days (pro rata) annual leave plus bank holidays
•  Pension Scheme with employer contribution
•  Wellbeing sessions