Senior Supporter Engagement Manager

Download the role description

About Somerset Community Foundation

We’re a grant-making charity that helps build strong communities where everyone can thrive. We do this by funding local charities and facilitating local giving.

We provide simple, rewarding and impactful ways for donors to give locally, guided by research and our unrivalled local knowledge.

For small, local charities, community groups and social enterprises, we provide vital funding and support to help their organisations flourish. We provide around £4 million of funding to local groups every year. Our turnover in 2024 was nearly £5 million, and we’re building an endowment for long-term investment into our communities, which is currently valued at around £11 million.

By inspiring local giving and funding social action, we support local communities to drive change and realise their dreams.

The role

It’s an exciting time to join the Philanthropy and Marketing Team at SCF.

After investing in our Philanthropy and Marketing capacity, we’ve grown fundraising income by 60% and added almost £4 million to SCF’s endowment since 2021. We’re about to launch a new 10-year strategy with ambitious plans to grow our endowment to £35 million by 2035 to significantly increase the funding we can provide our communities for generations to come.

This role will be key to our growth, particularly from gifts in Wills. We’re looking for someone passionate about delivering an outstanding donor experience that will ensure our supporters feel engaged, inspired and motivated to give through SCF to build stronger communities in Somerset.

We need someone who can confidently create and deliver fundraising strategies for growth, using data and insight to inform and evaluate their success. You’ll be methodical and analytical, confident balancing multiple workstreams and have superb attention to detail. And you’ll be a great communicator, able to effortlessly write clear and compelling copy that’s tailored to our audiences.

Responsibilities

Lead SCF’s legacy fundraising programme, working closely with the Philanthropy Director and Senior Marketing Manager to create and deliver a legacy fundraising strategy.
Lead on the creation and delivery of a stewardship framework to deliver an outstanding donor experience for SCF’s supporters and partners, including fundholders, corporate partners, charitable trusts, legacy pledgers and individual donors.
Lead on ensuring the team are making best use of Salesforce to support effective portfolio management and reporting, and maintaining high-quality data.
Lead on the delivery of our annual Fundholder Impact Reports, working collaboratively with the wider team including Finance and Programmes and embedding more efficient use of CRM and AI to support this.
Work with our Senior Marketing Manager to create and deliver a high-quality stewardship events programme, including our Annual Celebration, donor visits to charities and research and insight events tailored to the interests of our supporters and partners.
Work with the Philanthropy Director and Senior Philanthropy Manager to refresh and grow our mid-level giving programme, reviewing our existing donor base, embedding stronger donor journeys, and undertaking research and data analysis to explore new opportunities such as next-generation philanthropy.
Lead on the delivery of SCF’s Surviving Winter Appeal and any ad-hoc emergency appeals.

Person Specification

Skills, Knowledge, and Experience

Essential

A proven track-record of executing successful fundraising strategies to grow income over time from legacies, individual giving or mid-level / major donors (would consider similar income generation experience in a business environment).
Experience of creating and delivering donor stewardship plans and/ or donor journeys (would consider similar transferable experience such as working on customer journeys in a business environment).
Experience of using data and insight to create and evaluate successful fundraising strategies or in a similar role in a business environment.
Strong project management skills and experience of managing multiple workstreams in one role.
Excellent copywriting skills and the ability to tailor communications to a variety of audiences.
Experience of using a CRM system such as Salesforce or similar to manage data and monitor performance using reports.
An understanding of the vital role that small, local charities play in our communities and a commitment to tackling inequality in Somerset.
A clean UK driving license and access to a car.

Desirable

Experience of working with Marketing / Communications colleagues to create compelling marketing and communications plans and content to support income generation and stewardship.
Experience of devising and delivering high-quality events for donors or clients.
Experience of delivering fundraising appeals / individual giving programmes (or direct mail programmes in a business environment).

More about working for us

Our values: We’re a values-driven team and organisation, and they underpin our culture, identity and everything we do.

Diversity, equity and inclusion: Together we’re creating a culture where everyone, from any background, can do their best work and bring their whole self to work. We’re also working to ensure the voices of those we support inform everything we do. We would especially welcome applications from minority ethnic people, people with disabilities, younger people, LGBTQ+ people and people with ‘lived experience’ relevant to our work. 

Flexible working: Our work is really important to us, but so is the rest of your life. We offer flexible working that means you can choose hours that work for you and choose a blend of working in the office, at home, or out and about.

Pension: We’ll match your pension contributions up to 5% to help you save for your future.

Enhanced Family Leave policies: We offer an enhanced family leave policy for all employees, including Enhanced Maternity, Paternity, Shared Parental and Adoption Leave.

Apply

Download the role description

Please apply via our website or send your CV and a covering letter explaining how you meet the person specification to apply@somersetcf.org.uk by midnight on Sunday 2 November 2025.

Interviews are likely to take place on Friday 7 November 2025 in person at our office on the Bath and West Showground.

If you’d like to have a chat with us about the role, please email our Philanthropy Director, Laura Blake – laura.blake@somersetcf.org.uk to arrange a time.

Is this role perfect for you?

The Details

Hours

30-37.5 hours per week (to be agreed)

Salary

£34,000 FTE

Length of Contract

Permanent

Apply By

Sunday 2 November 2025, by midnight

Location

We operate a flexible working policy, including voluntary working from home arrangements. This role will be formally based at Yeoman House (Bath and West Showground, Shepton Mallet, BA4 6QN) and will typically be expected to work from our Shepton Mallet office at least 1 day per week.

Interviews

Interviews are likely to take place on Monday 10 November 2025 in person at our office on the Bath and West Showground.

Questions?

If you’d like to have a chat with us about the role, please email: info@somersetcf.org.uk to book a time to speak with one of our team

SOMERSET COMMUNITY FOUNDATION

1 role available

Senior Supporter Engagement Manager

Download the role description

About Somerset Community Foundation