JOB DESCRIPTION
Job Title:
Team Leader - Wales
Salary Grade:
£18,200
Responsible to: Director of Operations - Wales
Location:
Various – based in Conwy
Hours of work:
25 (flexible, includes admin time) plus on-call
Qualification Required: Level 3 Health & Social Care (or willingness to work towards)
Line Management Responsibility for: Support Staff
Job Purpose:
To be responsible for the management of one or more supported living and
domiciliary care services
To be responsible for the effective line management of the staff teams
To undertake needs assessments in relation to people wishing to use Focus Care
Wales \ Rowan Care’s support services
To provide leadership and motivation, ensuring staff are able to provide flexible,
efficient and high quality services
To manage allocated budgets and resources efficiently and effectively
To be part of, and play an active role, in the management team of Focus Care
Wales \ Rowan Care under the Expect Group of Companies
To promote the work of Focus Care Wales\Rowan Care under the Expect Group of
Companies and help secure additional business
Main Duties and Responsibilities:
Service Delivery:
1. To ensure that the service/s is compliant with Care Inspectorate Wales (CIW)
Standards and best practice
2. To ensure that Needs Assessments of people wishing to use our services are
carried out competently
3. To respond flexibly to emergencies, this may involve arranging appropriate
assistance or attending to problems out of hours etc
4. To ensure services provided are of a high standard, person focused and
appropriate to the assessed need
5. To ensure that Focus Care Wales\Rowan Care under the Expect Group of
Companies quality standards and performance measures are adhered to
6. To be part of the internal audit process
7. To carry out on-call duties as required and as part of an on-call rota.
Management of Staff:
8. To identify, organise and assist in staff recruitment
9. To provide local induction programmes for all new staff joining the service
10. To carry out capability, disciplinary and grievance investigations and procedures
as directed
11. To oversee and/or manage the allocation of work within the identified span of
control, including the authorisation of staff rotas
12. To ensure all staff receive adequate supervision, have an annual appraisal and
that team meetings are regularly facilitated
13. To manage, monitor, record and authorise annual leave and to monitor and
manage sickness absence for staff
Finance:
14. To manage allocated resources efficiently and effectively including, on a monthly
basis, the formal approval of budget sheets
15. To report to the Service Manager - Wales any matters relating to the financial
performance of specified services with a view to ensuring a balanced budget and
meeting any efficiency targets agreed
16. To ensure that all payroll deadlines are met for staff working within the services
and that timesheets and/or equivalent electronic systems are authorised as
accurate
Safeguarding:
17. To appraise the Service Manager - Wales of matters arising which are particularly
sensitive or controversial in nature, including issues relating to the safeguarding of
vulnerable adults
18. To be responsible for making any safeguarding referrals in line with local
procedures
Communication:
19. To develop and maintain a cooperative relationship with both commissioners of
service and other independent sector providers
20. To provide reports in relation to operational activity as required by SMT and/or
Trustees
21. To co-ordinate and take responsibility for chairing meetings and reviews relevant
to the post and to represent the Company as appropriate
22. To investigate complaints at the initial “Problem Solving” stage from Service Users
and their representatives, commissioners and other stakeholders and to report all
issues of a serious nature to the Service Manager - Wales. All complaints to be
logged in accordance with company procedures.
General Duties:
1. To maintain personal and professional development to meet the changing demands
of the job, participate in appropriate training activities and, in turn, encourage and
support staff in their development and training.
2. To undertake such other duties, training and/or hours of work as may be reasonably
required and which are deemed consistent with the general level of responsibility of
this position.
3. To undertake health and safety duties commensurate with the post and/or as
detailed in Focus Care Wales\Rowan Care under the Expect Group of Companies
Health and Safety Policy.
4. To comply with Focus Care Wales\Rowan Care under the Expect Group of
Companies Policy and Procedures.
5. To undertake any other duties and/or responsibilities in connection with the
leadership and management of the Charity as instructed by a Senior Manager, the
Chair (or other member of the Board of Directors) may from time to time direct.
Contacts:
In all contacts both internal and external, the post holder will be required to present a
professional image of Focus Care Wales\Rowan Care under the Expect Group of
Companies as well as maintaining constructive relationships.
Physical/ Emotional Demands:
The very nature of this role means that the post holder will often work under pressure, the
role may also involve contact with people who challenge services and therefore exposure
to volatile situations. The post holder will be supported via appropriate training and
supervision sessions.
Notes:
Focus Care Wales\Rowan Care under the Expect Group of Companies reserves the right
to alter the content of this job description, after consultation to reflect changes to the job or
services provided, without altering the general character or level of responsibility.
The duties described in this job description must be carried out in a manner which
promotes equality of opportunity; dignity and due respect for all employees and service
users and is consistent with Focus Care Wales\Rowan Care under the Expect Group of
Companies Equal Opportunities Policy.
This job description is not necessarily an exhaustive list of duties but is intended to reflect
a range of duties the post-holder will perform. The job description will be reviewed
regularly and may be changed in the light of experience and in consultation with the post-
holder.
