Housing Support Officer Ceredigion You will be working from the Aberystwyth Office, as well as being home based, and travel throughout Ceredigion is essential. Salary Band DP2 £24,060 Hours: 35hrs per week full time, and job share will be considered We are seeking a self-motivated, enthusiastic, and hard-working Housing Support Officer to join our dedicated team. As a key member of our organisation, you will provide targeted support to older people across the county, focusing primarily on housing-related needs. Your work will involve a combination of home visits, community outreach, and liaising with external agencies e.g. Department of Work and Pensions, to ensure individuals receive appropriate and timely support. You will also be responsible for providing accurate and relevant information to help clients understand and access the services and benefits available to them ensuring older individuals receive the support they need to live safely and independently. Please email: recruitment@agecymrudyfed.org.uk for more information. Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible. Interviews: To be confirmed – via Microsoft Teams This is fixed term contract funded initially until March 31st 2029 and subject to review and funding thereafter. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Older Persons Housing Support Service Support Officer Job Pack Dear Applicant Re: Older Persons Housing Support Officer Ceredigion Thank you for your interest in this position. This booklet gives information on Age Cymru Dyfed and our aims and objectives together with details of the role and the essential skills we feel are needed to fulfil it effectively. There is no formal closing date. Applications will be reviewed as received until the position/s is/are filled. If you are interested, please therefore apply as soon as possible. If you feel the role is for you, please complete the accompanying application forms and return to Recruitment@agecymrudyfed.org.uk. If you are selected for an interview, we will be in touch to discuss the interview process and arrange a convenient time. Regards Caroline Davies Head of Business Services/Deputy CEO Who we are – Age Cymru Dyfed Age Cymru Ceredigion and Age Cymru Sir Gâr merged to form Age Cymru Dyfed in April 2020, supporting older residents across Pembrokeshire, Carmarthenshire and Ceredigion, the Dyfed region. The organisation is dedicated to helping individuals aged 50+ maintain independence for as long as possible and make the most of later life through a range of support and services. The Dyfed region is popular with tourists and boasts beautiful coastlines and scenery, with almost 50% of its residents aged 50+. The rural nature of the region can make it difficult for older people to access services and stay connected to communities. Age Cymru Dyfed is aiming to achieve four operational and two organisational strategic objectives over the next three years: Age Cymru Dyfed are proud to have achieved many accreditations that recognise the quality and standard of the work we deliver. ACD are committed to providing the highest quality support and services to individuals aged 50+, their family and carers. 2 | P a g e Who we are. Age Cymru Dyfed operates across Pembrokeshire, Carmarthenshire, and Ceredigion, supporting individuals over 50 to maintain independence and make the most of later life. We do this through a range of services including: Information advice and assistance Digital support Home help Advocacy Dementia support, Veteran support Befriending events and activities. Our Information, Advice and Assistance Service supports every facet of later life, from how to access community care, to free benefits checks such as Carer’s or Attendance Allowance and Pension Credit. Our project Befriending Life Links helps reduce loneliness and isolation through friendship, social connections, and support getting out and about. Digital Inclusion upskills the over fifties with online shopping, banking, and video calls skills, while our Advocacy Services help individuals express their views to ensure their rights are upheld. There is also Dementia Advice, award-winning Byw Adref home help, and Veteran's support - all helping to enhance later life in Dyfed. 3 | P a g e Ceredigion Housing Support - Older Person Service Support Worker The service is a funded through the Welsh Government’s Housing Support Grant The key part of the service is to provide a high-quality housing related support services for older people. Age Cymru Dyfed will deliver support to prevent homelessness and stabilize housing situations. The service will support individuals to maintain their accommodation or find suitable alternatives. It will also focus on supporting individuals to overcome other challenges with the aim of enabling them to live independently in the home of their choice. Support Workers will maintain up-to-date files and records of interviews in line with the I&A Quality Programme benchmarks and the Advice Quality Standard. Will ensure that the policies of Age Cymru Dyfed, particularly the Equality and Diversity, Health and Safety and Confidentiality policies and other client care practices, are correctly adhered to. Will work with other members of the team to improve the effectiveness of Age Cymru Dyfed and provide relief cover for other staff when required. To contribute to Age Cymru Dyfed’s social policy work. This role will provide both short-term and long-term support for people living within Ceredigion. The role will involve some outreach work within the county raising awareness of support available . The service provision will be adaptable and will include face-to-face in the home/office, and/or telephone to meet the needs of the individual. Occasional flexibility may be needed for appointment times to suit the client’s needs 4 | P a g e Age Cymru Dyfed Ceredigion Older People’s Housing Support Service Key responsibilities of the role: Provide support primarily related to housing needs of older people in the county Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement. Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers. To provide and maintain statistical information and case records in line with data protection regulations. To deliver outreach within the community providing information on the support available and direct support services to older people. To negotiate on behalf of clients, ensuring that the client’s best interests are represented. Contribute to the maintenance of local information systems. To work as part of a team with other advice staff and volunteers. To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links. To make home / outreach visits as necessary To assist with the training and supervision of the advice volunteers. Promote the service to local partners and priority clients. 5 | P a g e Skills, Qualities and Experience Skills, Qualities, and Experience The ability to listen and communicate effectively and establish a good rapport with people. A knowledge and understanding of the complex and difficult issues faced by vulnerable people living in Ceredigion An understanding of the issues suffered by older clients in relation to their housing needs An ordered approach to the delivery of information and advice and casework and a willingness to work within agreed procedures. An awareness of primary legislation in Wales seeking to address these issues. A broad understanding of health and social care issues for older people and those who care or support them Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc. The ability to work objectively, in a person-centered way, effectively liaising with others including but not limited to clients, their carers, local authorities and landlords, health and social care professionals, other providers of service, etc. The ability to work with a high degree of autonomy; to manage time effectively and prioritise referrals that target those in greatest need. Experience of and commitment to collaborative working and co- production. The ability to make home visits as necessary. Knowledge of the welfare benefits framework and the ability to undertake benefits checks and provide advice to level 4 of the advice framework. Spoken and written Welsh to a minimum of level 3. Previous experience of working with older people. Essential (E) or Desirable (D) E E E E E E E E E E E D D Additional requirements Satisfactory DBS check and personal references Current full UK driving license and full use of a car for work purposes with the appropriate business insurance cover in place. 6 | P a g e As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy Age Cymru Dyfed - Additional Benefits 31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment. Employer contribution to Government Nest Pension Scheme Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including: Free 24-hour confidential helpline to assist with Health and Wellbeing, including support with: Stress and Anxiety Counselling Family Issues Bereavement Financial Wellbeing Childcare Support Relationship Advice Legal Information Medical Information Tenancy and Housing Concerns Alcohol and Drug Issues Consumer Issues 24-hour access to Virtual GP Service for employees and their family Access to a range of discounts via the “Blue Light Card “Scheme Eyecare Voucher Scheme 7 | P a g e
Project Admin and Receptionist Pembrokeshire You will be working from the Haverfordwest Office Salary Band AS1 £22,932 (£13,759.20 actual) Hours: 21hrs per week We are seeking a self-motivated, enthusiastic, and hard-working Admin Support Officer and Receptionist to join our dedicated team. As a key member of our organisation, you will provide administrative support to the HSG Information and Advice team as required, including photocopying, scanning and disposal of confidential documents. You will also undertake telephone and reception duties. Please email: recruitment@agecymrudyfed.org.uk for more information. Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible. Interviews: To be confirmed – via Microsoft Teams This is fixed term contract funded initially until 30TH September 2028 and subject to review and funding thereafter. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Dementia Wellbeing Connector Carmarthenshire Salary: DP3(1)- £25,298 Hours: 35 hours per week. Place of Work: Hybrid working model from home and Llanelli office. Travel throughout Carmarthenshire to client homes. Contract: Fixed term contract to 31/5/2027 with possible extension, subject to further funding. We are looking to recruit a self-motivated, enthusiastic, hard-working team member to join our exciting new service that will support people living with Dementia (PLWD) and their carers. The service aims to provide a full wrap-around support that will assist the PLWD in navigating their individual journey and increase their overall wellbeing as much as possible. Our organisational benefits include: Health Benefits, including probate advice, bereavement counselling and confidential access to a 24 hour GP Employee Assistive Programme offering financial, legal and wellbeing advice 24/7 Death in service benefit Free eyecare vouchers NEST pension Our annual leave entitlement is 31 days inclusive of bank holidays. Please email: recruitment@agecymrudyfed.org.uk for more information. Please note, we are actively processing applications which will result in the position being filled as soon as possible. The advert will be withdrawn as soon as suitable candidates are appointed. We therefore encourage applications to be completed at your earliest convenience. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Version 1.0 – March 2024 Dear Applicant Re: Dementia Wellbeing Connector - Carmarthenshire Thank you for your interest in this position This booklet gives information on Age Cymru Dyfed (ACD) and our aims and objectives together with details of the role and the essential skills we feel are needed to fulfil it effectively. There is no formal closing date. Applications will be reviewed as received until the position/s is/are filled. If you are interested, please therefore apply as soon as possible. If you feel the role is for you, please complete the accompanying application forms and return to Recruitment@agecymrudyfed.org.uk. If you are selected for interview, we will be in touch to discuss the interview process and arrange a mutually convenient time. Regards Caroline Davies Head of Business Services/Deputy CEO 2 | P a g e Who we are – Age Cymru Dyfed. Age Cymru Ceredigion and Age Cymru Sir Gâr merged to form Age Cymru Dyfed in April 2020, supporting older residents across Pembrokeshire, Carmarthenshire and Ceredigion, the Dyfed region. The organisation is dedicated to helping individuals aged 50+ maintain independence for as long as possible and make the most of later life through a range of support and services. The Dyfed region is popular with tourists and boasts beautiful coastlines and scenery, with almost 50% of its residents aged 50+. The rural nature of the region can make it difficult for older people to access services and stay connected to communities. Age Cymru Dyfed is aiming to achieve four operational and two organisational strategic objectives over the next three years: Age Cymru Dyfed are proud to have achieved many accreditations that recognise the quality and standard of the work we deliver. ACD are committed to providing the highest quality support and services to individuals aged 50+, their family and carers. 3 | P a g e Who we are. Age Cymru Dyfed operates across Pembrokeshire, Carmarthenshire, and Ceredigion, supporting individuals over 50 to maintain independence and make the most of later life. We do this through a range of services including: Information advice and assistance Digital support Home help Advocacy Dementia support, Veteran support Befriending events and activities. Our Information, Advice and Assistance Service supports every facet of later life, from how to access community care, to free benefits checks such as Carer’s or Attendance Allowance and Pension Credit. Our project Befriending Life Links helps reduce loneliness and isolation through friendship, social connections, and support getting out and about. Digital Inclusion upskills the over fifties with online shopping, banking, and video calls skills, while our Advocacy Services help individuals express their views to ensure their rights are upheld. There is also Dementia Advice, award-winning Byw Adref home help, and Veteran's support - all helping to enhance later life in Dyfed. 4 | P a g e West Wales Regional Dementia Connector Service In order to support a regional approach to Dementia, based on the Dementia Strategy published by the West Wales Regional Partnership Board in 20231, Hywel Dda University Health Board have commissioned Age Cymru Dyfed to deliver a three-county wide Regional Dementia Wellbeing Connector Service. This service seeks to support people living with Dementia (PLWD) and their carers to have full wrap-around support that will assist the PLWD in navigating their individual journey while living with Dementia and increase their overall wellbeing as much as possible. The service will comprise a team of Dementia Wellbeing Connectors who will work from Diagnosis to end of life or Care Home admittance to provide a holistic and person-centred support service to those living with Dementia and their carers/family. The Connectors will champion the needs of those living with Dementia to ensure they are met. They will coproduce client led, individualised well- being support plans and then work to support the PLWD to meet the goals within them, whilst providing consistent information advice and assistance, signposting, and onward referrals as well as additional support requirements tailored to individuals on a case-by-case basis. The service will also lead on providing Dementia education to local communities, building on the good work undertaken through the Dementia Friendly Communities initiative and to other relevant, local, and regional organisations. Service provision will be adaptable and could be either, face-to-face, online, and/or telephone to meet the needs of the PLWD and their carer. 1 https://wwrpb.org.uk/en/dementia-strategy/ 5 | P a g e Age Cymru Dyfed - West Wales Dementia Wellbeing Connector Key responsibilities of the role: Providing a flexible coordinated wraparound support to enable efficient and effective navigation through health, social care, and third sector services, with support for the wellbeing of the people living with dementia (PLWD) throughout their journey from diagnosis through to end of life or admission into a care home. Maintaining and effectively manage a caseload, providing wellbeing support plans to PLWD that enable them to adapt to changes they may experience and provide appropriate support based on their changing needs. Liaising with referring partners to receive, assess and process in-bound referrals for the service. Ensuring that accurate client records are kept and that all relevant information, is recorded by the team in line with GDPR. Ensuring that contact SLAs are met and that service users have an initial contact within 48 working hours following receipt of referral, to discuss next steps. Face to face appointments are arranged within 10 working days and Wellbeing Support Plans are provided to the PLWD within 20 working days of first appointment. Ensuring that every PLWD, and their carers/family members, receive access to clear and timely information, advice, and guidance about the support available to them. Work alongside individuals in a manner that is strengths-based and person-centred, enabling them to be in control and participate as much as possible. Championing the needs and rights of the individual living with dementia, respecting their choices, and supporting communication of their views when asked, and promoting rights-based approaches across the Dementia Service. Identifying where further ‘added value’ support could be offered either through Age Cymru Dyfed’s other services – e.g., Information and Advice, Befriending Life Links, Digital Support, Practical Services, etc., or another service provider. Providing structured on-going support and follow up reviews or keeping in touch calls tailored to the needs of the PLWD as required. Facilitating service users’ ability to communicate in their language of choice. Developing networks with relevant external professional and partner organisations who also work in the field of dementia, memory loss, and other health and social care organisations. Raising community awareness of people living with Dementia supporting West Wales to become a Dementia Friendly region. 6 | P a g e Skills, Qualities and Experience Skills, Qualities, and Experience The ability to listen and communicate effectively and establish a good rapport with people. A knowledge and understanding of the complex and difficult issues faced by people living with Dementia (and their carers) in west Wales. An understanding of mental health and well-being issues, including Dementia and carer stress An awareness of primary legislation in Wales seeking to address these issues. A broad understanding of health and social care issues for people living with Dementia and those who care for and of support them Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc The ability to work objectively, in a person-centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professional, other providers of service, etc The ability to work with a high degree of autonomy; to manage time effectively and prioritise referrals that target those in greatest need. Experience of and commitment to collaborative working and co- production. The ability to make home visits as necessary. Knowledge of the welfare benefits framework and the ability to undertake benefits checks and provide advice to level 4 of the advice framework.(Training will be provided) A knowledge of the framework and organisation of service providing agencies relevant to older people living with Dementia and their well- being needs across Dyfed Spoken and written Welsh to a minimum of level 3. Previous experience of working with individuals living with Dementia and/or their carers. Essential (E) or Desirable (D) E E E E E E E E E D D D D This job description is intended as a summary of the main elements of the job described. They may be varied from time to time in consultation with the job holder without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Additional requirements Satisfactory Enhanced DBS check and personal references Current full UK driving licence and full use of a car for work purposes with the appropriate business insurance cover in place 7 | P a g e As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy Age Cymru Dyfed - Additional Benefits 31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment. Employer contribution to Government Nest Pension Scheme Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including: Free 24-hour confidential helpline to assist with Health and Wellbeing including support with: Stress and Anxiety Counselling Family Issues Bereavement Financial Wellbeing Childcare Support Relationship Advice Legal Information Medical Information Tenancy and Housing Concerns Alcohol and Drug Issues Consumer Issues 24-hour access to Virtual GP Service for employees and their family Access to a range of discounts via the “Blue Light Card “Scheme Eyecare Voucher Scheme 8 | P a g e
AGE CYMRU DYFED
25,298 per year
Hybrid working model from home and Aberystwyth
Part-time
Dementia Wellbeing Connector Ceredigion Salary: DP4 pay - £25,298 FTE. Hours: 21 - 35 hours per week. Place of Work: Hybrid working model from home and Aberystwyth, with travel throughout the county to client homes. Contract: Currently through until March 31st, 2026, with potential for extension if funding allows. We are looking to recruit a self-motivated, enthusiastic, hard-working team member to join our exciting new service that supports people living with Dementia (PLWD) and their carers. The service aims to provide full wrap- around support that will assist the PLWD in navigating their individual journey and increase their overall wellbeing as much as possible. Our organisational benefits include: • Smart Health Benefit, including probate advice, bereavement counselling and confidential access to a 24-hour GP • Employee Assistive Programme offering financial, legal and wellbeing advice 24/7 • Death in service benefit • Free eyecare vouchers • NEST pension Our annual leave entitlement is 31 days inclusive of bank holidays (pro rata) Please email: recruitment@agecymrudyfed.org.uk for more information. Please note, we are actively processing applications which will result in the position being filled as soon as possible. The advert will be withdrawn as soon as suitable candidates are appointed. We therefore encourage applications to be completed at your earliest convenience.
Dementia Wellbeing Connector Carmarthenshire Salary: DP4 pay - £25,298 FTE. Hours: 21 - 35 hours per week. Place of Work: Hybrid working model from home, Carmarthen and Llanelli office, with travel throughout the county to client homes. Contract: Currently through until March 31st 2026 potential for extension if funding allows. We are looking to recruit a self-motivated, enthusiastic, hard-working team member to join our exciting new service that supports people living with Dementia (PLWD) and their carers. The service aims to provide full wrap- around support that will assist the PLWD in navigating their individual journey and increase their overall wellbeing as much as possible. Our organisational benefits include: • Smart Health Benefit, including probate advice, bereavement counselling and confidential access to a 24-hour GP • Employee Assistive Programme offering financial, legal and wellbeing advice 24/7 • Death in service benefit • Free eyecare vouchers • NEST pension Our annual leave entitlement is 31 days inclusive of bank holidays (pro rata) Please email: recruitment@agecymrudyfed.org.uk for more information. Please note, we are actively processing applications which will result in the position being filled as soon as possible. The advert will be withdrawn as soon as suitable candidates are appointed. We therefore encourage applications to be completed at your earliest convenience.
Dementia Wellbeing Connector Pembrokeshire Salary: DP4 pay - £25,298 FTE. Hours: 21 - 35 hours per week. Place of Work: Hybrid working model from home or the Haverfordwest office, with travel throughout the county to client homes. Contract: Currently through until March 31st 2026 potential for extension if funding allows. We are looking to recruit a self-motivated, enthusiastic, hard-working team member to join our exciting new service that supports people living with Dementia (PLWD) and their carers. The service aims to provide full wrap- around support that will assist the PLWD in navigating their individual journey and increase their overall wellbeing as much as possible. Our organisational benefits include: • Smart Health Benefit, including probate advice, bereavement counselling and confidential access to a 24-hour GP • Employee Assistive Programme offering financial, legal and wellbeing advice 24/7 • Death in service benefit • Free eyecare vouchers • NEST pension Our annual leave entitlement is 31 days inclusive of bank holidays (pro rata) Please email: recruitment@agecymrudyfed.org.uk for more information. Please note, we are actively processing applications which will result in the position being filled as soon as possible. The advert will be withdrawn as soon as suitable candidates are appointed. We therefore encourage applications to be completed at your earliest convenience.
HSG Ceredigion Project Admin & Receptionist Job Pack Version 1.0 – March 2024 Dear Applicant Re: Age Cymru Dyfed Project Administration and Receptionist Thank you for your interest in this position. This booklet gives information on Age Cymru Dyfed and our aims and objectives together with details of the role and the essential skills we feel are needed to fulfil it effectively. There is no formal closing date. Applications will be reviewed as received until the position/s is/are filled. If you are interested, please therefore apply as soon as possible. If you feel the role is for you, please complete the accompanying application forms and return to recruitment@agecymrudyfed.org.uk If you are selected for interview, we will be in touch to discuss the interview process and arrange a mutually convenient time. Regards Caroline Davies Head of Business Services/Deputy CEO 2 | P a g e Who we are – Age Cymru Dyfed. Age Cymru Ceredigion and Age Cymru Sir Gâr merged to form Age Cymru Dyfed in April 2020, supporting older residents across Pembrokeshire, Carmarthenshire and Ceredigion, the Dyfed region. The organisation is dedicated to helping individuals aged 50+ maintain independence for as long as possible and make the most of later life through a range of support and services. The Dyfed region is popular with tourists and boasts beautiful coastlines and scenery, with almost 50% of its residents aged 50+. The rural nature of the region can make it difficult for older people to access services and stay connected to communities. Age Cymru Dyfed is aiming to achieve four operational and two organisational strategic objectives over the next three years: Age Cymru Dyfed are proud to have achieved many accreditations that recognise the quality and standard of the work we deliver. ACD are committed to providing the highest quality support and services to individuals aged 50+, their family and carers. 3 | P a g e Who we are. Age Cymru Dyfed operates across Pembrokeshire, Carmarthenshire, and Ceredigion, supporting individuals over 50 to maintain independence and make the most of later life. We do this through a range of services including: • Information advice and assistance • Digital support • Home help • Advocacy • Dementia support, • Veteran support • Befriending events and activities. Our Information, Advice and Assistance Service supports every facet of later life, from how to access community care, to free benefits checks such as Carer’s or Attendance Allowance and Pension Credit. Our project Befriending Life Links helps reduce loneliness and isolation through friendship, social connections, and support getting out and about. Digital Inclusion upskills the over fifties with online shopping, banking, and video calls skills, while our Advocacy Services help individuals express their views to ensure their rights are upheld. There is also Dementia Advice, award-winning Byw Adref home help, and Veteran's in View - all helping to enhance later life in Dyfed. 4 | P a g e Age Cymru Dyfed Ceredigion Project Administration and Receptionist Funded by Ceredigion County Council Housing Support Grant (HSG) The HSG is an early intervention programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, benefits, tenancy/housing management and health issues. Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the issues they face, helping to improve their health and well-being. The key part of the role is to provide support to Age Cymru Dyfed’s Housing Support Officers in Ceredigion. The service comprises of a team of officers in Ceredigion, who are supported by a Project Manager. This role is based in the Aberystwyth office, with occasional travel within the county. 5 | P a g e Age Cymru Dyfed Ceredigion Housing Support Grant Project Administration and Receptionist Key responsibilities of the role: • To provide administrative support to the HSG Dementia and Older People’s teams as required. • Telephone/reception duties including client referrals and communication of this to the appropriate team member. • Photocopying, scanning and disposal of confidential documents. • Maintaining Excel spreadsheets and other databases • Recording client feedback • Completing paper and online forms and documents (training will be provided) • Assisting other members of staff with administrative/clerical duties as required • Printing and posting of appropriate documentation as required. • Occasional visits to clients across Ceredigion (own car essential) to collect documents and/or assist them to make phones calls/applications • To undertake any further reasonable duties as requested by the Information and Advice team. • To adhere to ACD policies and procedures, as well as the staff handbook. • To participate in any training deemed necessary for the role. 6 | P a g e Skills, Qualities and Experience Skills, Qualities, and Experience Educated to a good standard (However, experience instead of qualifications will also be taken into consideration) Proficient in Microsoft office and other software/social media applications, in particular Excel Experience of working in an office environment Experience of record keeping using a customer relationship management database Understanding of issues facing older people including those relating to housing Good written and verbal communication skills Organised and methodical A flexible, can-do attitude A self-starting team player who takes pride in completing tasks to a high standard Welsh speaker Able to maintain a good working relationship Own transport (travel may be required across Ceredigion) Additional requirements Essential (E) or Desirable (D) Essential Essential Essential Essential Desirable Essential Essential Essential Essential Desirable Essential Essential • Satisfactory DBS check and personal references • Current full UK driving licence and full use of a car for work purposes with the appropriate business insurance cover in place As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy 7 | P a g e Age Cymru Dyfed - Additional Benefits 31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment. Employer contribution to Government Nest Pension Scheme Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including: Free 24-hour confidential helpline to assist with Health and Wellbeing including support with: ✓ Stress and Anxiety ✓ Counselling ✓ Family Issues ✓ Bereavement ✓ Financial Wellbeing ✓ Childcare Support ✓ Relationship Advice ✓ Legal Information ✓ Medical Information ✓ Tenancy and Housing Concerns ✓ Alcohol and Drug Issues ✓ Consumer Issues 24-hour access to Virtual GP Service for employees and their family Access to a range of discounts via the “Blue Light Card “Scheme Eyecare Voucher Scheme 8 | P a g e
AGE CYMRU DYFED
13,759.2 - 22,932 per year
Aberystwyth Office
Full-time
Project Administrator and Receptionist Ceredigion You will be working from the Aberystwyth Office (although may have to travel across all Ceredigion. Mileage is paid at 45p per mile.) Salary Band AS1(2) £22,932 (£13,759.20 actual) Hours: 21hrs per week We are seeking a self-motivated, enthusiastic, and hard-working Admin Support Officer and Receptionist to join our dedicated team. As a key member of our organisation, you will provide administrative support to the HSG teams as required, including photocopying, printing, scanning and disposal of confidential documents. You will also maintain databases, undertake telephone and reception duties and as and when required, assist clients in the community with basic support. Please email: recruitment@agecymrudyfed.org.uk for more information. Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible. Interviews: To be confirmed – via Microsoft Teams This is fixed term contract funded initially until 31st March 2029 and subject to review and funding thereafter. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Information and Advice Officer Job Pack Dear Applicant Re: Information and Advice Officer Ceredigion Thank you for your interest in this position. This booklet gives information on Age Cymru Dyfed and our aims and objectives together with details of the role and the essential skills we feel are needed to fulfil it effectively. There is no formal closing date. Applications will be reviewed as received until the position/s is/are filled. If you are interested, please therefore apply as soon as possible. If you feel the role is for you, please complete the accompanying application forms and return to recruitment@agecymrudyfed.org.uk. If you are selected for interview, we will be in touch to discuss the interview process and arrange a mutually convenient time. Regards Caroline Davies Head of Business Services/Deputy CEO Version 1.0 – March 2024 Who we are – Age Cymru Dyfed Age Cymru Ceredigion and Age Cymru Sir Gâr merged to form Age Cymru Dyfed in April 2020, supporting older residents across Pembrokeshire, Carmarthenshire and Ceredigion, the Dyfed region. The organisation is dedicated to helping individuals aged 50+ maintain independence for as long as possible and make the most of later life through a range of support and services. The Dyfed region is popular with tourists and boasts beautiful coastlines and scenery, with almost 50% of its residents aged 50+. The rural nature of the region can make it difficult for older people to access services and stay connected to communities. Age Cymru Dyfed is aiming to achieve four operational and two organisational strategic objectives over the next three years: Age Cymru Dyfed are proud to have achieved many accreditations that recognise the quality and standard of the work we deliver. ACD are committed to providing the highest quality support and services to individuals aged 50+, their family and carers. 2 | P a g e Who we are Age Cymru Dyfed operates across Pembrokeshire, Carmarthenshire, and Ceredigion, supporting individuals over 50 to maintain independence and make the most of later life. We do this through a range of services including: • Information advice and assistance • Digital support • Home help • Advocacy • Dementia support, • Veteran support • Befriending events and activities. Our Information, Advice and Assistance Service supports every facet of later life, from how to access community care, to free benefits checks such as Carer’s or Attendance Allowance and Pension Credit. Our project Befriending Life Links helps reduce loneliness and isolation through friendship, social connections, and support getting out and about. Digital Inclusion upskills the over fifties with online shopping, banking, and video calls skills, while our Advocacy Services help individuals express their views to ensure their rights are upheld. There is also Dementia Advice, award-winning Byw Adref home help, and Veteran's in View - all helping to enhance later life in Dyfed. 3 | P a g e Ceredigion Information & Advice • The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers • To assist in the provision of a high-quality Advice Case Work service for older people and their carers. • Act for the client where necessary by calculating entitlement, negotiating, drafting, and writing letters • Maintaining up-to-date files and records of interviews in line with the I&A Quality Programme benchmarks and the Advice Quality Standard. • To ensure that the policies of Age Cymru Dyfed, particularly the Equality and Diversity, Health and Safety and Confidentiality policies and other client care practices, are correctly adhered to. • To work with other members of the team to improve the effectiveness of Age Cymru Dyfed, and provide relief cover for other staff when required. • To contribute to Age Cymru Dyfed’s social policy work. Age Cymru Dyfed has a team of trained Information & Advice officers throughout the three Counties. This role will provide both short term or long term support for people living within Ceredigion. Service provision will be adaptable and could either be, face-to-face in the home/office, and/or telephone to meet the needs of the individual. 4 | P a g e Age Cymru Dyfed Ceredigion Information & Advice Service Key responsibilities of the role: • Provide advice covering a range of topics including (but not exclusively) ; Welfare Benefits, Housing, Social Care and local services. • Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement. • Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers. • To provide and maintain statistical information and case records in line with data protection regulations. • To negotiate on behalf of clients, ensuring that the client’s best interests are represented. • Contribute to the maintenance of local information systems • To work as part of a team with other advice staff and volunteers. • To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links. • To make home / outreach visits as necessary • To assist with the training and supervision of the advice volunteers. • Promote the service to local partners and those over 50 5 | P a g e Skills, Qualities and Experience Skills, Qualities, and Experience The ability to listen and communicate effectively and establish a good rapport with people. A knowledge and understanding of the complex and difficult issues faced by older people living in West Wales An understanding of clients with complex health issues An ordered approach to the delivery of information and advice and a willingness to work within agreed procedures. An awareness of primary legislation in Wales seeking to address these issues. A broad understanding of health and social care issues for older people and those who care or support them Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc The ability to work objectively, in a person-centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professional, other providers of service, etc The ability to work with a high degree of autonomy; to manage time effectively and prioritise referrals that target those in greatest need. Experience of and commitment to collaborative working and co- production. The ability to make home visits as necessary. Knowledge of the welfare benefits framework and the ability to undertake benefits checks and provide advice to level 4 of the advice framework. Spoken and written Welsh to a minimum of level 3. Previous experience of working with older people. Additional requirements Essential (E) or Desirable (D) E E E E E E E E E E E D D • Satisfactory Enhanced DBS check and personal references • Current full UK driving licence and full use of a car for work purposes with the appropriate business insurance cover in place 6 | P a g e Age Cymru Dyfed - Additional Benefits 31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment. Employer contribution to Government Nest Pension Scheme Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including: Free 24-hour confidential helpline to assist with Health and Wellbeing including support with: ✓ Stress and Anxiety ✓ Counselling ✓ Family Issues ✓ Bereavement ✓ Financial Wellbeing ✓ Childcare Support ✓ Relationship Advice ✓ Legal Information ✓ Medical Information ✓ Tenancy and Housing Concerns ✓ Alcohol and Drug Issues ✓ Consumer Issues 24-hour access to Virtual GP Service for employees and their family Access to a range of discounts via the “Blue Light Card “Scheme Eyecare Voucher Scheme 7 | P a g e
AGE CYMRU DYFED
24,060 - 19,248 per year
Aberystwyth Office
Part-time
Information and Advice Officer Ceredigion You will be working from the Aberystwyth Office, as well as being home based, and travel throughout Ceredigion is essential. Salary Band DP2 £24,060 FTE - £19,248 Actual Hours: 28hrs per week part time We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation. You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Social Care and local services. Experience of delivering Welfare Benefits Advice is required. Please email: recruitment@agecymrudyfed.org.uk for more information. Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible. Interviews: To be confirmed – via Microsoft Teams This is fixed term contract funded initially until December 31st 2026 and subject to review and funding thereafter.