Bereavement Support Service
Project Administrator Job
Pack

Dear Applicant

Re: Age Cymru Dyfed Bereavement Project Administrator

Thank you for your interest in this position.

This booklet gives information on Age Cymru Dyfed and our aims and
objectives together with details of the role and the essential skills we feel
are needed to fulfil it effectively.

There is no formal closing date. Applications will be reviewed as
received until the position/s is/are filled. If you are interested, please
therefore apply as soon as possible.

If you feel the role is for you, please complete the accompanying
application forms and return to recruitment@agecymrudyfed.org.uk

If you are selected for interview, we will be in touch to discuss the
interview process and arrange a mutually convenient time.

Regards

Caroline

Caroline Davies

Head of Business Services/Deputy CEO

Version 1.0 – March 2024

Who we are – Age Cymru Dyfed.

Age Cymru Ceredigion and Age Cymru Sir Gâr merged to form Age
Cymru Dyfed in April 2020, supporting older residents across
Pembrokeshire, Carmarthenshire and Ceredigion, the Dyfed region. The
organisation is dedicated to helping individuals aged 50+ maintain
independence for as long as possible and make the most of later life
through a range of support and services.

The Dyfed region is popular with tourists and boasts beautiful coastlines
and scenery, with almost 50% of its residents aged 50+. The rural nature
of the region can make it difficult for older people to access services and
stay connected to communities. Age Cymru Dyfed is aiming to achieve
four operational and two organisational strategic objectives over the next
three years:

Age Cymru Dyfed are proud to have achieved many accreditations that
recognise the quality and standard of the work we deliver. ACD are
committed to providing the highest quality support and services to
individuals aged 50+, their family and carers.

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Who we are.

Age Cymru Dyfed operates across Pembrokeshire, Carmarthenshire,
and Ceredigion, supporting individuals over 50 to maintain
independence and make the most of later life. We do this through a
range of services including:

  Information advice and assistance
  Digital support
  Home help
  Advocacy
  Dementia support,
  Veteran support
  Befriending events and activities.

Our Information, Advice and Assistance Service supports every facet of
later life, from how to access community care, to free benefits checks
such as Carer’s or Attendance Allowance and Pension Credit.

Our project Befriending Life Links helps reduce loneliness and isolation
through friendship, social connections, and support getting out and
about.

Digital Inclusion upskills the over fifties with online shopping, banking,
and video calls skills, while our Advocacy Services help individuals
express their views to ensure their rights are upheld.

There is also Dementia Advice, award-winning Byw Adref home help,
and Veteran's in View - all helping to enhance later life in Dyfed.

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Bereavement Support Project Administrator

This service is a pilot offered by Age Cymru Dyfed (ACD) and Age
Cymru Powys, supported by Age Cymru, and funded by the Welsh
Government.

The project aims to fill a significant service gap by offering practical
advice, help, and emotional support for people over 70 in rural Wales. It
seeks to expand capacity in bereavement services and provide targeted
interventions for this vulnerable group.

The project additionally aims to
develop a robust evidence base that
can inform the future of bereavement
services for older adults in Wales.

The initiative will build both immediate
support capacity and long-term
strategies to ensure the well-being of
older adults, mitigating the burden on
health systems while shaping future
services for bereavement care.

The key part of the role is to provide
support to Age Cymru Dyfed’s
Bereavement Support Officer.

This role can be based in either
Ceredigion, Pembrokeshire or
Carmarthenshire.

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Age Cymru Dyfed Bereavement Support Project
Administrator

Key responsibilities of the role:

  To be the first point of contact the Bereavement Support Service.

  To provide administrative support to the Bereavement Support

Officer.

  To provide support that is adaptable and could either be, face-to-
face in the home/office, and/or telephone to meet the needs of the
individual.

  To undertake any further reasonable duties as requested by the

Bereavement Support Officer.

  To  adhere  to  ACD  policies  and  procedures,  as  well  as  the  staff

handbook.

  To participate in any training deemed necessary for the role.

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Skills, Qualities and Experience

Skills, Qualities, and Experience

Educated to a good standard (However, experience
instead of qualifications will also be taken into
consideration)

Proficient in Microsoft office and other software/social
media applications

Experience of working in an office environment

Experience of record keeping using a customer
relationship management database

Understanding of issues facing older people

Organised and methodical

A flexible, can-do attitude

A self-starting team player with good communication
skills, both written and oral, who takes pride in
completion of tasks to a high standard

Welsh speaker

Able to maintain a good working relationship

Own transport

Additional requirements

Essential (E)
or Desirable
(D)

Essential

Essential

Essential

Essential

Desirable

Essential

Essential

Essential

Desirable

Essential

Desirable

  Satisfactory DBS check and personal references

  Current full UK driving licence and full use of a car for work

purposes with the appropriate business insurance cover in place

As users of the disability confident scheme, we guarantee to
interview all disabled applicants who meet the minimum criteria for
the vacancy

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Age Cymru Dyfed - Additional Benefits

31 days annual leave inclusive of bank holidays
at commencement of employment rising
annually with 1 additional long service day for
the first 5 years of employment.

Employer contribution to Government Nest
Pension Scheme

Employment Assistance Programme - a
confidential employee benefit designed to help
you deal with personal and professional
problems that could be affecting your home life
or work life, health, and general wellbeing. Our
EAP service provides a complete support
network that offers expert advice and
compassionate guidance 24/7. It offers a range
of employee benefits including:

Free 24-hour confidential helpline to assist with
Health and Wellbeing including support with:

  Stress and Anxiety
  Counselling
  Family Issues
  Bereavement
  Financial Wellbeing
  Childcare Support
  Relationship Advice
  Legal Information
  Medical Information
  Tenancy and Housing Concerns
  Alcohol and Drug Issues
  Consumer Issues

24-hour access to Virtual GP Service for
employees and their family

Access to a range of discounts via the “Blue
Light Card “Scheme

Eyecare Voucher Scheme

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