ASDAN

Quality Officer

Recruitment pack: December 2025

About the role

ASDAN is seeking a new Quality Officer,
supporting the quality assurance and control
systems of all ASDAN programmes and
qualifications, ensuring we meet regulatory
requirements.

Reporting to the Quality Manager, the successful
candidate will assist with the development and
management of the quality assurance and internal
control systems required for centre approvals, product
approvals, external quality assurance (EQA) activities and
centre assessment planning, and will support the quality
assurance review of all active centres in membership.

This role is being offered as a full time, hybrid working
role, with the opportunity to work partly from home and
partly from our office in St George, Bristol.

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ASDAN: Quality Officer recruitment pack

© ASDAN December 2025For more information
about the role:

EXTERNAL-LINK-SQUARE-ALT conditions and how to
apply (page 4)

EXTERNAL-LINK-SQUARE-ALT role description
(pages 5–7)

EXTERNAL-LINK-SQUARE-ALT person specification
(pages 8–9)

About the role

About us

ASDAN is an education charity and awarding organisation
providing courses, accredited curriculum programmes and
regulated qualifications to engage, elevate and empower
learners with diverse needs.

Our goal is to engage learners through relevant and
motivating courses to achieve meaningful learning
outcomes, which elevate them to go on to further
education, training and work, and empower them to take
control of their lives. We do this by developing courses with
an accessible and practical pedagogy for learners; and by
supporting our partner educators to foster the personal,
social and work-related abilities of learners with diverse
needs.

We believe that learners should have the opportunity
to discover, develop and make use of their abilities to
affirm their identities, contribute to society, and challenge
educational and social inequalities.

For further information about ASDAN, please visit our
website: asdan.org.uk

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ASDAN: Quality Officer recruitment pack© ASDAN December 2025camera Below: ASDAN staff working collaboratively at  one of our twice-yearly learning day events
Conditions and how to apply

Contract

Salary

Permanent

Circa £30,000 per annum

Hours of work

Full time: 37.5 hours, 5 days per week

Scottish Widows. Post-holder has option of two levels of
contribution:
•  employee 3% employer 6%
•  employee 6% employer 9%

Starting at 27 days per annum, rising an additional day per year to
maximum 32 days, in addition to statutory bank holidays.

This is a hybrid role, working partly from home and partly from our
main office in St George, Bristol.

Pension

Leave
entitlement

Location

How to apply

To apply for this position, please visit the vacancies section
of the ASDAN website asdan.org.uk/vacancies where
you will find the job description and application form. You
are welcome to submit a CV alongside your completed
application form. Only applications made using the
application form will be considered.

Within your application form, please include a clear
outline of why you feel you would be suitable for the
position, including examples of your skills and
experience, referring to the person specification as
appropriate. Please email your applications to
personnel@asdan.org.uk

It would be appreciated if you could complete ASDAN’s
equalities, diversity and inclusion (EDI) monitoring form at
the time of your application. This information will be treated
as confidential for monitoring purposes only and kept
separate from your application.

Key dates

•  applications close: COP Monday 19 January 2026
•  interviews: w/c 26 January 2026
•  Interviews will be held at ASDAN’s main office in

Wainbrook House, St George, Bristol.

Please contact personnel@asdan.org.uk for an informal
conversation about this opportunity.

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ASDAN: Quality Officer recruitment pack

© ASDAN December 2025Role description

Title

Quality Officer

Accountable to

Quality Manager

Liaison with

Quality Administrator, External Quality Assurance (EQA) Team and
Centre Support Team

Job purpose

Reporting to the Quality Manager/s, the Quality Officer will assist with the design,
development and management of the quality assurance and internal control systems
required for centre approvals and all quality assurance activities. This includes onboarding
new centres; their ongoing monitoring and any processes related to leaving ASDAN.

Key Responsibilities

1  Assist with the design, development, management and delivery of ASDAN quality

assurance processes using a risk-based approach

2  Support the Quality Manager/s with data submissions to regulators and standardisation

events for centres

3  Coordinate External Quality Assurer (EQA) and External Moderator (EM) team and

contribute to their training, induction and standardisation

4  In common with all staff

Key duties

1. Assist with the design, development, management and delivery of ASDAN

quality assurance processes using a risk-based approach

a  Assist and guide centres with onboarding, annual renewal and leaving processes.

b  Coordinate and monitor all quality assurance processes to ensure Centre Assessment

Standards Scrutiny (CASS) compliance requirements are effectively managed in line with
ASDAN CASS strategy.

c  Schedule and assign centres a periodic quality assurance review in line with the CASS

strategy.

d  Support administration of EQA sampling activities, including registration, allocating

EQAs, sampling, completion of reports (where applicable) and awarding/certification for
ASDAN’s programmes and qualifications.

e  Support the Quality Administrator to undertake administrative tasks in liaison with the

Quality Manager/s.

f  Coordinate and attend centre standardisation events in conjunction with the Curriculum

Development and Design Team

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ASDAN: Quality Officer recruitment pack© ASDAN December 2025Role description

g  Support the maintenance of the incident log by logging and updating incidents and

supporting investigations.

h  Monitor Quality inbox, supporting ASDAN centres and External Contractors (EQAs/EMs)
with queries via email and telephone, accurately maintaining registration and QA activity
records.

i  Provide timely responses to inbound enquiries, ensuring the highest standards of

customer care are maintained.

2. Support the Quality Manager/s with data submissions to regulators and

standardisation events for centres.

a  Assist with scheduling, preparing and checking regulatory submissions.

b  Source and prepare materials for centre standardisation sessions.

c  Coordinate and attend centre standardisation events in conjunction with the Curriculum

Development and Design Team.

3. Coordinate External Quality Assurer (EQA) and External Moderator (EM)

team and contribute to their training, induction and standardisation
d  Design, develop and contribute to the delivery of EQA/EM induction, training and

standardisation events.

e  Develop and implement annual standardisation events for EM/EQAs overseen by Quality

Manager/s.

f  Monitor and log EQA/EM performance providing feedback, support and guidance where

necessary.

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ASDAN: Quality Officer recruitment pack

© ASDAN December 2025Role description

4. In common with all staff
a  To support the charitable purposes of ASDAN.

b  To actively work to secure the sustainability and growth of ASDAN.

c  To manage ASDAN’s resources effectively and efficiently.

d  To provide the highest standards of customer service to customers of ASDAN.

e  To support collectively leadership, development and relationship building across ASDAN,

and with relevant markets and stakeholders.

f  To participate in ASDAN’s annual review process and undertake appropriate training

and development, ensuring up to date knowledge and practice is applied and maintained
for the efficient and effective performance of the post, supporting ASDAN’s strategic
objectives.

g  To effectively promote the safety and well-being of children, young people and all

vulnerable individuals, in line with ASDAN’s safeguarding policy.

h  To uphold and promote ASDAN’s Equality policy and practices, respect the unique

contribution of every individual and to work positively in an environment that promotes
equality and diversity.

i  To ensure awareness of and compliance with all health and safety requirements in

accordance with the provision of health and safety legislation.

j  To keep up to date, so far as is necessary, for the efficient execution of the role, with new

legislation, procedures and methods.

k  To comply with the requirements of GDPR (General Data Protection Regulation) and
follow good practice with regards to the security and confidentiality of information

l  To present an appropriate professional image of ASDAN.

It should be understood that this job description may change as ASDAN develops, following
discussion and agreement with the post-holder. The post holder will be expected to adopt
a flexible approach to ensure the efficient and effective running of ASDAN. The post holder
will have full opportunity to discuss and be active in changes or developments.

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ASDAN: Quality Officer recruitment pack© ASDAN December 2025Person specification

Experience

•  Experience of working within a quality, compliance, regulatory

or audit role.

•  Experience of providing reports and operating with a high

attention to detail.

•  Experience of working with education professionals (eg teachers).

•  Knowledge of quality assurance good practice.

•  Skilled in using administrative systems to record and extract

information.

•  Experience of delivering training.

Essential or
desirable

Essential

Essential

Desirable

Desirable

Essential

Desirable

•  Experience of developing and reviewing systems for quality assurance.

Desirable

Skills, knowledge and expertise

•  Good interpersonal and communication skills with a demonstrable

positive approach to supporting colleagues.

•  Knowledge and capability using Microsoft Office software including

Teams, PowerPoint, Word and Excel.

Essential or
desirable

Essential

Essential

•  Understanding of the factors that make training delivery effective

Desirable

•  Knowledge of the General Conditions of Recognition for awarding

organisations.

•  Knowledge of Centre Assessment Standards Scrutiny (CASS)

strategies.

Desirable

Desirable

•  Knowledge of the education and awarding organisation sector.

Desirable

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ASDAN: Quality Officer recruitment pack

© ASDAN December 2025Person specification

Personal qualities expected of all staff

•  Ability to demonstrate alignment with ASDAN’s mission and values.

•  Demonstrable commitment to high standards of customer service.

•  Highly professional standards of behaviour at all times.

•  Highly motivated and proactive.

•  A collaborative team player.

•  Calm under pressure and in changing circumstances.

•  Flexible, friendly and helpful.

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ASDAN: Quality Officer recruitment pack© ASDAN December 2025© ASDAN December 2025| mouse-pointer asdan.org.uk
Wainbrook House, Hudds Vale Road, St George, Bristol BS5 7HY
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