Job Title:
Support Worker
Salary:
Competitive
Holiday Entitlement:
25 days plus Bank Holidays
Hours of Work:
37.5 hours per week
Reports to:
The Service Manager/ Service Coordinator
Role
The support worker will work with the Members and staff to fulfil the mission and
values of Enfield Mencap by working in a true person-centred way. This will enable
Members to reach their full potential by accessing a wide range of community-based
and centre-coordinated activities.
As part of an experienced team, the support worker will support the activities and community integration
within the day, Club 18+ and Saturday respite services. Flexible working is required, including day,
evening and Saturday shift patterns.
Principal Duties
Working with Members
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Act as a keyworker and advocate for an allocated Member, conducting person-
centred planning meetings, attending reviews and ensuring key documents are
kept up to date
Support and enable Members to develop their independence skills e.g. cooking,
cleaning, shopping, budgeting and travelling
Support Members to access community resources which meet their needs, wants
and aspirations
Assist Members to develop their social and interpersonal skills
Enable Members to voice their preferences and choices
Assist Members, as appropriate, with their personal care needs
Store and record Members’ medication as appropriate and prompt them to take
their medication as directed by their carer/doctor
Plan, lead and deliver some of the activities that are run within the Centre
Support the delivery of a wide range of activities
Recognise and value individual cultural and religious needs and preferences
Liaise with and attend meetings with a Member’s carers, family and advocate as
appropriate. Ensure that, with the agreement of the Member, they are informed
of achievements, aspirations and difficulties
Liaise with and attend meetings with other professionals providing services to
Members
To be able to adapt communication to the needs of the members.
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Administration
Keep accurate written records of all relevant information about Members and
ensure that the records are up to date
In the absence of a manager, respond to telephone and personal calls as
appropriate and record the details of callers and any action taken in response to
their call
Write reports as part of the keyworker responsibility, including risk assessment,
annual reports and personal profiles
Produce documents and communications as required by the management team.
Equal Opportunities and Conduct
Work in accordance with Enfield Mencap’s equal opportunities policies in all
aspects of the work with Members, other staff, outside agencies and members
of the public
Behave at all times in a professional manner and in accordance with Enfield
Mencap’s policies, procedures and practice guidelines
Ensure that all matters relating to the role are treated with the appropriate
degree of confidentiality and in accordance with the legislation covering the
protection of vulnerable adults.
Health and Safety
Take reasonable care for personal health and safety and that of Members,
colleagues and any other person who may be affected by personal acts or
omissions at work
Ensure that Enfield Mencap’s health and safety policies and practices are strictly
adhered to and, in particular, ensure that a manager is alerted to any health or
safety hazard that may arise.
Personal Development
Participate in regular performance reviews with line management based upon
previously agreed objectives and targets
Participate in regular supervision with line management
Attend training courses and seminars as agreed with line management
Take responsibility for any tasks needed within the Centre as requested by the
management team.
Other duties
Attend and contribute to staff and Members’ meetings
Undertake any other duties at a similar level as may be allocated and which will
contribute to the smooth running of the Centre
If in possession of a full, clean driving license and the appropriate categories,
drive vehicles, large and small, around the local area if required.
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NH/May2014.Agreed
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Competencies
Competency
Essential
Desirable
• To be passionate
about advocating
for individuals with
complex needs.
Attributes:
• To support
individuals with
respect and dignity
• To have initiative
and show forward
thinking
• To be flexible to the
needs of the service
and its Members
• To be positive about
working for Enfield
Mencap.
NH/May2014.Agreed
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Experience of being
a key worker and/
or person-centered
planning
Experience of
managing risk
Experience of
managing
challenging
behavior
Experience of
supporting and/ or
leading group
activities.
Skills and
Experience:
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Experience of
supporting
individuals with a
learning disability
and/ or complex
needs
• Able to
communicate clearly
in both an oral and
written format
• Able to work as part
of a team
• To be computer
literate in using
Microsoft Office
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Experience of
supporting
individuals in the
community.
NH/May2014.Agreed
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Qualifications:
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To be educated to
GCSE level in
Mathematics and
English (A-C) or
equivalent Level 2
qualification.
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A recognised
health and social
care qualification
A basic food
hygiene certificate
Approach Training
or equivalent
A First Aid at Work
certificate
A full, clean driving
license with CPC.
Note: Job descriptions are subject to reviews on a regular basis in compliance with changing needs,
service delivery, legislative compliance etc.
NH/May2014.Agreed
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