STEP BY STEP PARTNERSHIP LIMITED

Fundraising Volunteer, South Hampshire

The Role

We need your help to raise awareness and increase income for Step by Step by supporting the fundraising team in South Hampshire.

What does the role entail?

• Attending events of behalf of Step by Step and confidently speaking about our services to our supporters
• Networking with local businesses and organisations to try and get their financial support
• Attending Step by Step events and supporting with fundraising activities such as bucket collections, summer fetes and more
• Attending quarterly team meetings to keep up to date with charity developments and to get to the other staff members and volunteers
• Supporting the fundraising team with other tasks that come up ad hoc!

Skills required

• A personal and friendly manner
• Good communication
• Confidence to interact with the public and speak in front of groups of people
• An ability to network with new people
• Flexibility to be called upon when needed

Training and Support

Step by Step is committed to ensuring that volunteers have an enjoyable and worthwhile volunteering experience. All Office Volunteers will have:

• A comprehensive induction to the work of Step by Step.
• Support from the Fundraising team
• The opportunity to join a supportive, fun and energetic team

Time commitment

This is an “as needed” role and we will send out the dates we need support well in advance. We estimate this to be once or twice a month and it can include evenings and weekends.

All successful applicants will be required to undertake a DBS check and have two references.

To apply for this role, please complete our Volunteer Application Form.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Back to Jobs & Opportunities

Relief Support Workers - Basingstoke

Are you looking for flexible work and the chance to gain valuable experience? Do you want to learn the skills to kick-start your career?

We are currently looking to recruit Relief Support Workers. As a Step by Step Relief Support Worker you will work alongside our Support Workers and Managers to help to fill staffing gaps due to annual leave, sickness and vacancies. You will receive an induction and training to ensure that you have the required skills to fulfil the elements of the role.

Some (but not all) of the key responsibilities that will be included in this role are:

• Ensure that you keep young people's individual action plans updated, that their progress is monitored using an Outcomes Star as well as offering information, advice and guidance to support clients.
• Ensure that you form and maintain a professional relationship with young people, acting as a role model whilst conducting yourself within the realms of professional boundaries and adhering to a style of working that will enable the young people to achieve independence.
• To report all queries with a senior Step by Step member of staff and ensure that a full hand over is given at the end of your shift.
• Our services are staffed 24/7 so there will be a variety of shifts to chose from, these will include day shifts, lats shifts, weekend work, and 'sleep over' shifts. An additional £50 sleep over allowance is paid per sleepover shift.

The perfect candidate/s will possess a natural 'can do' attitude and have the desire to 'go the extra mile' for both the young people and Step by Step.

All successful applicants will be required to undertake a enhanced DBS check, have two references, as well as some other pre employment checks to comply with Ofsted and safer recruitment regulations.

How To Apply

To apply for this role, please complete the Application Form and the

.

Equality Monitoring Form

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Back to Jobs & Opportunities

Lates and Night Shift Relief Support Workers, Aldershot

Are you looking for flexible work and the chance to gain valuable experience? Do you want to learn the skills to kick-start your career?

We are currently looking to recruit Relief Support Workers. As a Step by Step Relief Support Worker you will work alongside our Support Workers and Managers to help to fill staffing gaps due to annual leave, sickness and vacancies. You will receive an induction and training to ensure that you have the required skills to fulfil the elements of the role.

Some (but not all) of the key responsibilities that will be included in this role are:

• Ensure that you keep young people's individual action plans updated, that their progress is monitored using an Outcomes Star as well as offering information, advice and guidance to support clients.
• Ensure that you form and maintain a professional relationship with young people, acting as a role model whilst conducting yourself within the realms of professional boundaries and adhering to a style of working that will enable the young people to achieve independence.
• To report all queries with a senior Step by Step member of staff and ensure that a full hand over is given at the end of your shift.
• Our services are staffed 24/7 so there will be a variety of shifts to chose from, these will include day shifts, lats shifts, weekend work, and 'sleep over' shifts. An additional £50 sleep over allowance is paid per sleepover shift.

The perfect candidate/s will possess a natural 'can do' attitude and have the desire to 'go the extra mile' for both the young people and Step by Step.

All successful applicants will be required to undertake a enhanced DBS check, have two references, as well as some other pre employment checks to comply with Ofsted and safer recruitment regulations.

How To Apply

To apply for this role, please complete the Application Form and the

.

Equality Monitoring Form

We can't wait to hear from you.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Back to Jobs & Opportunities

Launch Lead, Full Time, Aldershot

BENEFITS OF WORKING FOR STEP BY STEP

• £29,000 per year annum for 37.5 hours per week. Plus an on-call allowance.
• 37.5 Hours per week. Full time permanent contract
• Monday to Friday role.
• A health cash plan so you can claim costs back for things like the dentist - search Medicash for more information on our health cash plan.
• Training provided, plus the opportunity to gain a funded qualification.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

WHO ARE STEP BY STEP?

Step by Step passionately believes in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations.

Each year we work with over 1,300 young people aged 11–25 and our employees play a pivotal role in empowering young people and preventing homelessness.

WHAT WOULD A LAUNCH SERVICE LEAD BE DOING?

As the Launch Service Lead at Step by Step you will lead and inspire your team to deliver high-quality services for young people, creating a positive and supportive workplace culture. You will oversee service delivery to ensure all contractual and organisational standards are met, including taking part in the on call rota, maintain up to date knowledge of safeguarding and youth policies, and work with internal and external partners to open doors to new opportunities for the young people we support. Please contact us for a full job profile

WHAT IS STEP BY STEP LOOKING FOR?

• Step by Step is interested in employing people with the right skills and attitude, we would love to hear from you if you’ve worked or volunteered with young people in a team leader role or perhaps as a Social Worker Team Lead, Senior Support Worker, or Youth Worker Team Lead.
• As we follow the safer recruitment guidelines applicants are required to complete a short online application form.
• Successful applicants will be required to undergo DBS checks (which we pay for) and must provide two references.

HOW TO APPLY

To apply for this role, please complete the Application Form and

, and send your CV to

Equality Monitoring Form

Michael.Hone@stepbystep.org.uk.

Back to Jobs

Service Lead, Full Time, Aldershot

BENEFITS OF WORKING FOR STEP BY STEP

• £29,000 per year annum for 37.5 hours per week. Plus an on-call allowance.
• 37.5 Hours per week. Full time permanent contract
• Monday to Friday role.
• A health cash plan so you can claim costs back for things like the dentist - search Medicash for more information on our health cash plan.
• Training provided, plus the opportunity to gain a funded qualification.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

WHO ARE STEP BY STEP?

Step by Step passionately believes in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations.

Each year we work with over 1,300 young people aged 11–25 and our employees play a pivotal role in empowering young people and preventing homelessness.

WHAT WOULD A LAUNCH SERVICE LEAD BE DOING?

As the Launch Service Lead at Step by Step you will lead and inspire your team to deliver high-quality services for young people, creating a positive and supportive workplace culture. You will oversee service delivery to ensure all contractual and organisational standards are met, including taking part in the on call rota, maintain up to date knowledge of safeguarding and youth policies, and work with internal and external partners to open doors to new opportunities for the young people we support. Please contact us for a full job profile

WHAT IS STEP BY STEP LOOKING FOR?

• Step by Step is interested in employing people with the right skills and attitude, we would love to hear from you if you’ve worked or volunteered with young people in a team leader role or perhaps as a Social Worker Team Lead, Senior Support Worker, or Youth Worker Team Lead.
• As we follow the safer recruitment guidelines applicants are required to complete a short online application form.

Successful applicants will be required to undergo DBS checks (which we pay for) and must provide two references.

HOW TO APPLY

To apply for this role, please complete the Application Form and

, and send your CV to

Equality Monitoring Form

Michael.Hone@stepbystep.org.uk.

Back to Jobs

Community Fundraiser, Aldershot

BENEFITS OF WORKING FOR STEP BY STEP

• Up to £31,000 per annum
• 37.5 Hours per week permanent contract. With 1 evening per week and 1 day at a weekend per month required.
• Driving license and access to a vehicle is required for this role.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• A health cash plan.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

WHO ARE STEP BY STEP?

Step by Step is a charity that passionately believes in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations. Each year we work with over 1,300 young people aged 11 – 25 and our team play a pivotal role in empowering young people and preventing homelessness.

The Step by Step team is positive, dynamic, professional, and committed to empowering young people to fulfil their full potential. Step by Step was incorporated in 1989, so have a long history of working and supporting young people.

WHERE IS THE ROLE BASED?

Our Aldershot Foyer will be your base and having a car is essential for the role as you will be travelling around the areas that SBS operates in. The role will need to work flexibly, as part of the role there will be evening and weekend work.

WHAT WOULD YOU BE DOING?

Step by Step has an exciting role for a Community Fundraiser to join an experienced and well-established fundraising team. This is an existing role for Step by Step, with current community supporters. The role will need to steward these relationships as well as seek new ones. It would suit someone confident and engaging who likes to be out and about talking to people. Someone who is used to generating leads and stewarding relationships, this does not have to have been in the charity sector.

Reporting to the Head of Fundraising, you will be supporting fundraising and marketing to help drive income and raise awareness of Step by Step. You will be working alongside an established and experienced team.

As part of the role you will be undertaking awareness raising activities for example, attending county shows, conferences, village fetes and community groups/meetings e.g. WI, Scouts and visiting schools.

Being proactive in looking for opportunities to attend events, raise awareness and funds. Raising awareness of what we do to encourage the community to support us but also raise awareness of our services for young people, you come into contact with. Work closely with the marketing team to help raise awareness of Step by Step. Encouraging people to support SBS.

KEY RESPONSIBILITES

• Speaking to community groups and asking them to donate to our work
• Encouraging someone to become a foster carer or host and passing that lead across
• Secure new community supporters
• Steward and manage existing community supporters to grow the relationship and secure continued support
• Identify, approach, and cultivate new community supporters such as schools, groups, clubs etc
• Represent the charity to a range of potential and current supporters through a variety of mediums including presentations and face-to-face meetings.
• Attend events to meet potential funders and promote the work of Step by Step
• Actively seek opportunities to raise awareness of Step by Step’s work
• Identify potential major donors or regular givers and pass them to the specialist fundraiser.
• Encourage interest in becoming a foster carer or a host, generating the lead before passing it across to the specialist team.
• Encourage people to volunteer for us and maintain that relationship with them effectively managing them.
• Monitor and report on fundraising targets.
• Collaborate with the fundraising team to plan and execute annual events, including corporate sponsorship opportunities.

STEP BY STEP IS LOOKING FOR SOMEONE WHO:

• Someone who has excellent communication and networking skills.
• Experience in account management or a relationship development role
• An understanding of a CRM database would be advantageous.
• You will need a full driving licence, business class insurance and access to a vehicle for work.
• People who have worked in customer services, sales, account management or event management and want to use their skills for a charitable cause would be ideal for the role.

• As we follow the safer recruitment guidelines applicants are required to complete a short online application form.
• Successful applicants will need to undergo a DBS check and must provide two references as well as other pre-employment checks.

HOW TO APPLY

To apply for this role, please complete the Application Form and

, and send your CV to

Equality Monitoring Form

Michael.Hone@stepbystep.org.uk.

Back to Jobs

Youth Support Worker, Aldershot

WHAT CAN STEP BY STEP OFFER YOU?

• £26,000 per year for 37.5 hours per week (pro rata for part-time)
• Additional leave
• Casual dress
• Company pension (with award-winning Royal London)
• Health & wellbeing programme
• Life assurance
• 24/7 access to a GP
• Training (training will be provided)
• Opportunity to gain a funded qualification after successful probation
• Health Cash Plan (cashback for dental and optical expenses, plus more)
• Employee Assistance Programmes
• One day a week can be worked from home.
• The work is carried out between 0800-1800, Monday to Friday, no bank holiday, weekend work, or late evening work.

ABOUT US

Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations.

Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential.

Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.

WHAT YOU'LL BE DOING

As a Youth Support Worker, you’ll provide impartial advice, guidance, and support to young people aged 11–25. You’ll help maintain access to services, support aspirations, and uphold our values through community outreach and referrals. A driving licence and access is required for outreach in surrounding areas, including Aldershot, Basingstoke and the surrounding areas.

Key responsibilities include:

• Delivering advice, guidance, and support to young people aged 11–25 on topics such as housing, education, employment, drug and alcohol concerns, and sexual health.
• Supporting service access and general administrative duties.
• Helping young people identify and achieve goals.
• Signposting and referring to other agencies and services.
• Providing support in person, via phone, and online chat.
• Conducting outreach work in areas in the Aldershot and North Hamps area.
• Ensuring advice aligns with organisational values.
• Advocating for young people with external agencies.
• Maintaining confidentiality and professional standards.
• Staying informed on relevant legislation and policy.
• Coordinating internal and external referrals.
• Keeping accurate records using management systems.
• Upholding safeguarding and equal opportunities policies.
• Promoting health and safety practices.
• Building professional relationships with young people.
• Representing Step by Step at meetings and events.
• Supporting condom distribution, pregnancy testing, and signposting.
• Engaging in ongoing personal development and training.
• Working independently and as part of a team.
• Visiting our move on accommodation and supporting the young people and the building facilities in that location (Basingstoke and Farnborough).
• Using Microsoft Office and other record-keeping software competently.
• Some of your youth support duties will be carried out while stationed at reception, this will involve welcoming and signing in visitors.

Requirements:

• Must hold a full driving licence and have access to a vehicle, as this is a community-based role.
• Any offer of employment is subject to safer recruitment practices, two satisfactory references, and a satisfactory DBS check.
• We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
• Must have the right to work in the UK
• Must have experience of working with 11-24 year olds

HOW TO APPLY

To apply for this role, please complete the Application Form and

.

Equality Monitoring Form

Back to Jobs & Opportunities

Youth Support Worker, Havant

WHAT CAN STEP BY STEP OFFER YOU?

• £26,000 per year for 37.5 hours per week (pro rata for part-time)
• Additional leave
• Casual dress
• Company pension (with award-winning Royal London)
• Health & wellbeing programme
• Life assurance
• 24/7 access to a GP
• Training (training will be provided)
• Opportunity to gain a funded qualification after successful probation
• Health Cash Plan (cashback for dental and optical expenses, plus more)
• Employee Assistance Programmes
• One day a week can be worked from home.
• The work is carried out between 0800-1800, Monday to Friday, no bank holiday, weekend work, or late evening work.

ABOUT US

Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations.

Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential.

Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.

WHAT YOU'LL BE DOING

As a Youth Support Worker, you’ll provide impartial advice, guidance, and support to young people aged 11–25. You’ll help maintain access to services, support aspirations, and uphold our values through community outreach and referrals. A driving licence and access is required for outreach in surrounding areas, including Havant.

Key responsibilities include:

• Delivering advice, guidance, and support to young people aged 11–25 on topics such as housing, education, employment, drug and alcohol concerns, and sexual health.
• Supporting service access and general administrative duties.
• Helping young people identify and achieve goals.
• Signposting and referring to other agencies and services.
• Providing support in person, via phone, and online chat.
• Conducting outreach work in areas in the Aldershot and North Hamps area.
• Ensuring advice aligns with organisational values.
• Advocating for young people with external agencies.
• Maintaining confidentiality and professional standards.
• Staying informed on relevant legislation and policy.
• Coordinating internal and external referrals.
• Keeping accurate records using management systems.
• Upholding safeguarding and equal opportunities policies.
• Promoting health and safety practices.
• Building professional relationships with young people.
• Representing Step by Step at meetings and events.
• Supporting condom distribution, pregnancy testing, and signposting.
• Engaging in ongoing personal development and training.
• Working independently and as part of a team.
• Visiting our move on accommodation and supporting the young people and the building facilities in that location (Basingstoke and Farnborough).
• Using Microsoft Office and other record-keeping software competently.
• Some of your youth support duties will be carried out while stationed at reception, this will involve welcoming and signing in visitors.

Requirements:

• Must hold a full driving licence and have access to a vehicle, as this is a community-based role.
• Any offer of employment is subject to safer recruitment practices, two satisfactory references, and a satisfactory DBS check.
• We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
• Must have the right to work in the UK
• Must have experience of working with 11-24 year olds

HOW TO APPLY

To apply for this role, please complete the  Application Form and 

.

Equality Monitoring Form

Back to Jobs & Opportunities

We respect your right to privacy. You can choose not to allow some types of cookies. Your cookie preferences will apply across our website.

JOBS

• £32,000 per year annum for 37.5 hours per week. Plus an on-call allowance.
• 37.5 Hours per week. Full time permanent contract
• Monday to Friday role.
• A health cash plan so you can claim costs back for things like the dentist - search Medicash for more information on our health cash plan.
• Training provided, plus the opportunity to gain a funded qualification.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

Step by Step passionately believes in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations.

Each year we work with over 1,300 young people aged 11–25 and our employees play a pivotal role in empowering young people and preventing homelessness.

As the Launch Service Lead at Step by Step you will lead and inspire your team to deliver high-quality services for young people, creating a positive and supportive workplace culture. You will oversee service delivery to ensure all contractual and organisational standards are met, including taking part in the on call rota, maintain up to date knowledge of safeguarding and youth policies, and work with internal and external partners to open doors to new opportunities for the young people we support. Please contact us for a full job profile

• Step by Step is interested in employing people with the right skills and attitude, we would love to hear from you if you’ve worked or volunteered with young people in a team leader role or perhaps as a Social Worker Team Lead, Senior Support Worker, or Youth Worker Team Lead.
• As we follow the safer recruitment guidelines applicants are required to complete a short online application form.
• Successful applicants will be required to undergo DBS checks (which we pay for) and must provide two references.

To apply for this role, please complete the  Application Form and 

We respect your right to privacy. You can choose not to allow some types of cookies. Your cookie preferences will apply across our website.

JOBS

BENEFITS OF WORKING FOR STEP BY STEP

• Up to £31,000 per annum
• 37.5 Hours per week permanent contract. With 1 evening per week and 1 day at a weekend per month required.
• Driving license and access to a vehicle is required for this role.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• A health cash plan.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

WHO ARE STEP BY STEP?

Step by Step is a charity that passionately believes in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations. Each year we work with over 1,300 young people aged 11 – 25 and our team play a pivotal role in empowering young people and preventing homelessness.

The Step by Step team is positive, dynamic, professional, and committed to empowering young people to fulfil their full potential. Step by Step was incorporated in 1989, so have a long history of working and supporting young people.

WHERE IS THE ROLE BASED?

Our Aldershot Foyer will be your base and having a car is essential for the role as you will be travelling around the areas that SBS operates in. The role will need to work flexibly, as part of the role there will be evening and weekend work.

WHAT WOULD YOU BE DOING?

Step by Step has an exciting role for a Community Fundraiser to join an experienced and well-established fundraising team. This is an existing role for Step by Step, with current community supporters. The role will need to steward these relationships as well as seek new ones. It would suit someone confident and engaging who likes to be out and about talking to people. Someone who is used to generating leads and stewarding relationships, this does not have to have been in the charity sector.

Reporting to the Head of Fundraising, you will be supporting fundraising and marketing to help drive income and raise awareness of Step by Step. You will be working alongside an established and experienced team.

As part of the role you will be undertaking awareness raising activities for example, attending county shows, conferences, village fetes and community groups/meetings e.g. WI, Scouts and visiting schools.

Being proactive in looking for opportunities to attend events, raise awareness and funds. Raising awareness of what we do to encourage the community to support us but also raise awareness of our services for young people, you come into contact with. Work closely with the marketing team to help raise awareness of Step by Step. Encouraging people to support SBS.

KEY RESPONSIBILITES

• Speaking to community groups and asking them to donate to our work
• Encouraging someone to become a foster carer or host and passing that lead across
• Secure new community supporters
• Steward and manage existing community supporters to grow the relationship and secure continued support
• Identify, approach, and cultivate new community supporters such as schools, groups, clubs etc
• Represent the charity to a range of potential and current supporters through a variety of mediums including presentations and face-to-face meetings.
• Attend events to meet potential funders and promote the work of Step by Step
• Actively seek opportunities to raise awareness of Step by Step’s work
• Identify potential major donors or regular givers and pass them to the specialist fundraiser.
• Encourage interest in becoming a foster carer or a host, generating the lead before passing it across to the specialist team.
• Encourage people to volunteer for us and maintain that relationship with them effectively managing them.
• Monitor and report on fundraising targets.
• Collaborate with the fundraising team to plan and execute annual events, including corporate sponsorship opportunities.

STEP BY STEP IS LOOKING FOR SOMEONE WHO:

• Someone who has excellent communication and networking skills.
• Experience in account management or a relationship development role
• An understanding of a CRM database would be advantageous.
• You will need a full driving licence, business class insurance and access to a vehicle for work.
• People who have worked in customer services, sales, account management or event management and want to use their skills for a charitable cause would be ideal for the role.

• As we follow the safer recruitment guidelines applicants are required to complete a short online application form.
• Successful applicants will need to undergo a DBS check and must provide two references as well as other pre-employment checks.

HOW TO APPLY

To apply for this role, please complete the  Application Form and 

We respect your right to privacy. You can choose not to allow some types of cookies. Your cookie preferences will apply across our website.

JOBS

WHAT CAN STEP BY STEP OFFER YOU?

• £15,600.00 per annum for 22.5 hours per week
• Additional leave
• Casual dress
• Company pension (with award-winning Royal London)
• Health & wellbeing programme
• Life assurance
• 24/7 access to a GP
• Training (training will be provided)
• Opportunity to gain a funded qualification after successful probation
• Health Cash Plan (cashback for dental and optical expenses, plus more)
• Employee Assistance Programmes
• One day a week can be worked from home.
• The work is carried out between 0800-1800, Monday to Friday, no bank holiday, weekend work, or late evening work.

ABOUT US

Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations.

Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential.

Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.

WHAT YOU'LL BE DOING

As a Youth Support Worker, you’ll provide impartial advice, guidance, and support to young people aged 11–25. You’ll help maintain access to services, support aspirations, and uphold our values through community outreach and referrals. A driving licence and access is required for outreach in surrounding areas, including Aldershot, Basingstoke and the surrounding areas.

Key responsibilities include:

• Delivering advice, guidance, and support to young people aged 11–25 on topics such as housing, education, employment, drug and alcohol concerns, and sexual health.
• Supporting service access and general administrative duties.
• Helping young people identify and achieve goals.
• Signposting and referring to other agencies and services.
• Providing support in person, via phone, and online chat.
• Conducting outreach work in areas in the Aldershot and North Hamps area.
• Ensuring advice aligns with organisational values.
• Advocating for young people with external agencies.
• Maintaining confidentiality and professional standards.
• Staying informed on relevant legislation and policy.
• Coordinating internal and external referrals.
• Keeping accurate records using management systems.
• Upholding safeguarding and equal opportunities policies.
• Promoting health and safety practices.
• Building professional relationships with young people.
• Representing Step by Step at meetings and events.
• Supporting condom distribution, pregnancy testing, and signposting.
• Engaging in ongoing personal development and training.
• Working independently and as part of a team.
• Visiting our move on accommodation and supporting the young people and the building facilities in that location (Basingstoke and Farnborough).
• Using Microsoft Office and other record-keeping software competently.
• Some of your youth support duties will be carried out while stationed at reception, this will involve welcoming and signing in visitors.

Requirements:

• Must hold a full driving licence and have access to a vehicle, as this is a community-based role.
• Any offer of employment is subject to safer recruitment practices, two satisfactory references, and a satisfactory DBS check.
• We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
• Must have the right to work in the UK
• Must have experience of working with 11-24 year olds

HOW TO APPLY

To apply for this role, please complete the  Application Form and 

We respect your right to privacy. You can choose not to allow some types of cookies. Your cookie preferences will apply across our website.

JOBS

Are you looking for flexible work and the chance to gain valuable experience? Do you want to learn the skills to kick-start your career?

We are currently looking to recruit Relief Support Workers. As a Step by Step Relief Support Worker you will work alongside our Support Workers and Managers to help to fill staffing gaps due to annual leave, sickness and vacancies. You will receive an induction and training to ensure that you have the required skills to fulfil the elements of the role.

Some (but not all) of the key responsibilities that will be included in this role are:

• Ensure that you keep young people's individual action plans updated, that their progress is monitored using an Outcomes Star as well as offering information, advice and guidance to support clients.
• Ensure that you form and maintain a professional relationship with young people, acting as a role model whilst conducting yourself within the realms of professional boundaries and adhering to a style of working that will enable the young people to achieve independence.
• To report all queries with a senior Step by Step member of staff and ensure that a full hand over is given at the end of your shift.
• Our services are staffed 24/7 so there will be a variety of shifts to chose from, these will include day shifts, lats shifts, weekend work, and 'sleep over' shifts. An additional £50 sleep over allowance is paid per sleepover shift.

The perfect candidate/s will possess a natural 'can do' attitude and have the desire to 'go the extra mile' for both the young people and Step by Step.

All successful applicants will be required to undertake a enhanced DBS check, have two references, as well as some other pre employment checks to comply with Ofsted and safer recruitment regulations.

To apply for this role, please complete the  Application Form and the 

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

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JOBS

Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations.

Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential.

Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.

As the first point of contact for all visitors, this is a key volunteering role which makes a huge contribution to the work of Step by Step Partnership. You will help us to provide a welcoming face to all visitors at our Aldershot Office and help us to manage enquiries. This is an unpaid volunteering role.

Duties:

• Welcome visitors with appointments, ensuring that they sign in/out
• Inform the Youth Support Worker or Counsellor when a young person arrives seeking advice, and keep the customer informed
• Take in the post and parcels
• Talk to the young people arriving needing support, so that the right support worker can be contacted
• Hand out care packages containing food and sanitary products.

What we are looking for:

• Willingness to devote the necessary time and effort
• Ability to volunteer effectively as a member of a team
• Willingness to undertake mandatory training in subjects such as Safeguarding, Equality & Diversity, Health and Safety.

Personal skills and qualities:

• A strong personal commitment to equity, diversity and inclusion
• Able to work in a team
• Empathy
• Patience and good people skills
• Willingness to learn
• A desire to help Young People who are experiencing hard times and a belief in a bright future for them

You do not need previous experience – we will provide a full induction and training

Terms of appointment:

The number of days and hours will be discussed. As a minimum, we would ask for a commitment of 4 hours per week. We need support on Monday, Tuesday, Wednesday, Thursday and Friday. We are open between 0800 – 1800, so any hours that can be volunteered would be greatly appreciated.

What we offer:

• The chance to be part of an exciting team that will support and develop you with ongoing training
• The chance to make a real contribution
• Paid travel expenses

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

You will be required to undertake a criminal disclosure check to an enhanced level.

Thank you for reading this advert and considering spending your precious time with us at Step by Step. To apply for this role, please email  michael.hone@stepbystep.org.uk.

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JOBS

WHAT CAN STEP BY STEP OFFER YOU?

• £15,600 per annum for 22.5 hours per week
• Additional leave
• Casual dress
• Company pension (with award-winning Royal London)
• Health & wellbeing programme
• Life assurance
• 24/7 access to a GP
• Training (training will be provided)
• Opportunity to gain a funded qualification after successful probation
• Health Cash Plan (cashback for dental and optical expenses, plus more)
• Employee Assistance Programmes
• One day a week can be worked from home.
• The work is carried out between 0800-1800, Monday to Friday, no bank holiday, weekend work, or late evening work.

ABOUT US

Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations.

Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential.

Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.

WHAT YOU'LL BE DOING

As a Youth Support Worker, you’ll provide impartial advice, guidance, and support to young people aged 11–25. You’ll help maintain access to services, support aspirations, and uphold our values through community outreach and referrals. A driving licence and access is required for outreach in surrounding areas, including Havant.

Key responsibilities include:

• Delivering advice, guidance, and support to young people aged 11–25 on topics such as housing, education, employment, drug and alcohol concerns, and sexual health.
• Supporting service access and general administrative duties.
• Helping young people identify and achieve goals.
• Signposting and referring to other agencies and services.
• Providing support in person, via phone, and online chat.
• Conducting outreach work in areas in the Aldershot and North Hamps area.
• Ensuring advice aligns with organisational values.
• Advocating for young people with external agencies.
• Maintaining confidentiality and professional standards.
• Staying informed on relevant legislation and policy.
• Coordinating internal and external referrals.
• Keeping accurate records using management systems.
• Upholding safeguarding and equal opportunities policies.
• Promoting health and safety practices.
• Building professional relationships with young people.
• Representing Step by Step at meetings and events.
• Supporting condom distribution, pregnancy testing, and signposting.
• Engaging in ongoing personal development and training.
• Working independently and as part of a team.
• Visiting our move on accommodation and supporting the young people and the building facilities in that location (Basingstoke and Farnborough).
• Using Microsoft Office and other record-keeping software competently.
• Some of your youth support duties will be carried out while stationed at reception, this will involve welcoming and signing in visitors.

Requirements:

• Must hold a full driving licence and have access to a vehicle, as this is a community-based role.
• Any offer of employment is subject to safer recruitment practices, two satisfactory references, and a satisfactory DBS check.
• We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
• Must have the right to work in the UK
• Must have experience of working with 11-24 year olds

HOW TO APPLY

To apply for this role, please complete the  Application Form and 

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JOBS

We need your help to raise awareness and increase income for Step by Step by supporting the fundraising team in South Hampshire.

• Attending events of behalf of Step by Step and confidently speaking about our services to our supporters
• Networking with local businesses and organisations to try and get their financial support
• Attending Step by Step events and supporting with fundraising activities such as bucket collections, summer fetes and more
• Attending quarterly team meetings to keep up to date with charity developments and to get to the other staff members and volunteers
• Supporting the fundraising team with other tasks that come up ad hoc!

• A personal and friendly manner
• Good communication
• Confidence to interact with the public and speak in front of groups of people
• An ability to network with new people
• Flexibility to be called upon when needed

Step by Step is committed to ensuring that volunteers have an enjoyable and worthwhile volunteering experience. All Office Volunteers will have:

• A comprehensive induction to the work of Step by Step.
• Support from the Fundraising team
• The opportunity to join a supportive, fun and energetic team

This is an “as needed” role and we will send out the dates we need support well in advance. We estimate this to be once or twice a month and it can include evenings and weekends.

All successful applicants will be required to undertake a DBS check and have two references.

To apply for this role, please complete our Volunteer Application Form.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

We respect your right to privacy. You can choose not to allow some types of cookies. Your cookie preferences will apply across our website.

JOBS

We need your help to raise awareness and increase income for Step by Step by supporting the fundraising team.

• Attending events of behalf of Step by Step and confidently speaking about our services to our supporters
• Networking with local businesses and organisations to try and get their financial support
• Attending Step by Step events and supporting with fundraising activities such as bucket collections, summer fetes and more
• Attending quarterly team meetings to keep up to date with charity developments and to get to the other staff members and volunteers
• Supporting the fundraising team with other tasks that come up ad hoc!

• A personal and friendly manner
• Good communication
• Confidence to interact with the public and speak in front of groups of people
• An ability to network with new people
• Flexibility to be called upon when needed

Step by Step is committed to ensuring that volunteers have an enjoyable and worthwhile volunteering experience. All Office Volunteers will have:

• A comprehensive induction to the work of Step by Step.
• Support from the Fundraising team
• The opportunity to join a supportive, fun and energetic team

This is an “as needed” role and we will send out the dates we need support well in advance. We estimate this to be once or twice a month and it can include evenings and weekends.

All successful applicants will be required to undertake a DBS check and have two references.

To apply for this role, please complete our Volunteer Application Form.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

We respect your right to privacy. You can choose not to allow some types of cookies. Your cookie preferences will apply across our website.

JOBS

• £29,800 per annum (which is made up of a salary of £26,000 per annum for 37.5 hours per week, plus a sleepover allowance of £2,600 per annum and a shift allowance of £1,200 per annum, for 37.5 hours per week)
• 37.5 hours per week permanent contract.

• The pattern of work is a varied shift pattern and consists of shifts and sleepovers over 7 days a week
• Role location – Aldershot
• Training provided, plus the opportunity to gain a funded qualification.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• A health cash plan.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

Step by Step passionately believes in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations.

Each year we work with over 1,300 young people aged 11–25 and our employees play a pivotal role in empowering young people and preventing homelessness.

The Support Worker will ensure the safety and well-being of young people in the foyer, adhering to safeguarding and health and safety protocols. You will create and monitor individual action plans, providing tailored advice to foster independence. Building professional relationships is essential as you key work with assigned young people to achieve positive outcomes. Responsibilities include managing housing benefit applications, facilitating workshops, and communicating effectively within the team.

You will help to inspire young people by nurturing their talents and encouraging personal growth, making a meaningful impact on their journey towards independence.

• Step by Step is interested in employing people with the right skills and attitude, so previous experience is not necessarily needed.
• You should be available to work shifts (shift allowance paid) and sleepovers (sleepover allowance paid). Please contact us if you would like a sample rota.
• As we follow the safer recruitment guidelines applicants are required to complete a short online application form before we can offer an interview.
• Successful applicants are required to undergo an enhanced DBS check and must provide two references.

To apply for this role, please complete the  Application Form and 

We respect your right to privacy. You can choose not to allow some types of cookies. Your cookie preferences will apply across our website.

JOBS

• £21,520 per annum, which is made up of a salary of £15,600 per annum for 15 hours per week, plus a sleepover allowance of £5,200 per annum for 2 sleep over shifts per week and a shift allowance of £720 per annum, for 15 hours per week.
• Permanent contract,15 hours per week + 2 sleepover shifts (£50 allowance paid per sleepover)
• Role location - Havant
• Training provided, plus the opportunity to gain a funded qualification.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• A health cash plan.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

Step by Step passionately believes in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations.

Each year we work with over 1,300 young people aged 11–25 and our employees play a pivotal role in empowering young people and preventing homelessness.

The Support Worker will ensure the safety and well-being of young people in the foyer, adhering to safeguarding and health and safety protocols. You will create and monitor individual action plans, providing tailored advice to foster independence. Building professional relationships is essential as you key work with assigned young people to achieve positive outcomes. Responsibilities include managing housing benefit applications, facilitating workshops, and communicating effectively within the team.

You will help to inspire young people by nurturing their talents and encouraging personal growth, making a meaningful impact on their journey towards independence.

• Step by Step is interested in employing people with the right skills and attitude, so previous experience is not necessarily needed.
• You should be available to work shifts (shift allowance paid) and sleepovers (sleepover allowance paid). Please contact us if you would like a sample rota.
• As we follow the safer recruitment guidelines applicants are required to complete a short online application form before we can offer an interview.
• Successful applicants are required to undergo an enhanced DBS check and must provide two references.

To apply for this role, please complete the  Application Form and 

We respect your right to privacy. You can choose not to allow some types of cookies. Your cookie preferences will apply across our website.

JOBS

• £31,000 per annum.
• 37.5 Hours per week fixed time contract. With one weekend per month required, as well as 2/3 evenings per week.
• This is a community based hybrid role. With travel around the community and to the Head office in Aldershot.
• Training provided, plus the opportunity to gain a funded qualification.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• A health cash plan.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

Step by Step passionately believes in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations.

Each year we work with over 1,300 young people aged 11–25 and our employees play a pivotal role in empowering young people and preventing homelessness.

This role requires travel around your patch representing Step by Step in the community. You will be attending events, community meetings and creating a buzz about a charity transforming hundreds of young lives each year. The ideal candidate is a highly-motivated self-starter, with previous experience in a sales, account management or fundraising role.

• The role is a community-based role.
• Having a car is essential for the role.
• You will undertake advertising activities for example, attending county shows and community groups/meetings.
• Raising awareness of what we do, to encourage the community's support and to raise awareness of our services for young people.
• Encourage individual giving or creating a fundraising leads.
• Encouraging someone to become a foster carer or supported lodgings host.
• The role would also be responsible for recruiting, engaging and managing volunteers.

• To have excellent communication and networking skills.
• Experience in account management or a relationship development role.
• Has a full driving licence, business class insurance and access to a vehicle.
• Previous experience in a similar role.
• As we follow the safer recruitment guidelines applicants are required to complete a short online application form.
• Successful applicants will need to undergo a DBS check and must provide two references.

To apply for this role, please complete the  Application Form and