Fundraising Administrator (FTC – 6 months)

Background

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through funding life-changing research and campaigning for change.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and for some types of leukaemia survival rates are among the worst of any cancer.  And the physical and psychological impact can be lifelong.

Our current strategy outlines our plan to increase our investment in ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we are in a period of significant growth, investing strategically to grow our income, profile, influence, engagement and impact.

Core job description

We have recently invested in growing our fundraising team so that we can fund more life-changing research to increase our understanding of leukaemia as a disease, and accelerate the development of kinder, more effective treatments. This includes investment to grow the fundraising team, develop new fundraising products, recruit new supporters, and increase legacy giving through targeted campaigns.

This is a key role for an organised and accurate administrator with strong attention to detail to support the Fundraising Team across a broad portfolio – from community and challenge to philanthropy – with a focus on stewarding our dedicated in-memory supporters.

With a range of administrative tasks and supporter care to ensure our fundraisers have a positive supporter journey with Leukaemia UK, vital to retaining those relationships. These will include, but aren’t limited to, banking cheques and thanking donors, sending out fundraising materials, database administration, managing inbound enquiries and processing new regular givers.

The successful candidate will be a friendly, supporter-focused individual who approaches their work with pride and enthusiasm, working quickly, accurately and diligently in a fast-paced environment. They will need to be able to work from our central London office at least two days a week.

Skills and experience

Banking and Thanking

• Collect post weekly from our local Mailbox Etc, with another member of staff. Sort the post, and
accurately scan, log, bank and thank donations within 3 days of receipt in line with Leukaemia
UK’s income acceptance and recording process, including occasional CAF donations.
• Review thank you letters sent to supporters and create letter templates on Salesforce for a
range of enquiries and ensure these are regularly updated.
• Acknowledge all new MuchLoved and other Tribute Fund pages, sending Leukaemia UK’s
condolences on their loss working with the Legacy & In-Memory Manager to deliver a
stewardship journey for these core supporters.
• Send handwritten sympathy/thank you cards to In Memory donors.
• Scan any legacy correspondence received and email to the legacy administrator.

Fulfilment:

• Send fundraising materials to supporters such as running vests and collection boxes.
• Fulfil legacy guide enquiries
• Add new regular givers (including payroll givers) to the database and send their welcome pack.

Support for Fundraising Team:

• Helping add Challenge Event fundraisers to the appropriate event consoles, ensuring that they
are entered into the event.
• Answer inbound fundraising telephone calls; responding to a wide range of enquiries, answering
them as the first point of contact if possible and referring on internally if needed or signposting
externally.
• Support the wider Public Fundraising team in moderating virtual challenge pages and
encouraging them in their challenge and fundraising.
• Thank birthday and in celebration Facebook fundraisers by interacting with them on their page.
• Monitor stock levels, flagging with relevant teams if items need reordering.
• Help manage the ‘Fundraising’ and ‘Info’ email inboxes, responding or forwarding as necessary.
• Amend and cancel regular gifts as necessary.
• Attend Leukaemia UK cheerpoints and support at mass participation events as required
• Keep a log of all invoices submitted by the Public Fundraising team to Finance.
• Maintain a list of FAQs, working with teams across Leukaemia UK to agree the answers.
• At key moments throughout the year, support with administrative tasks for the Philanthropy team
and our flagship fundraising events

Supporter Feedback

• Field complaints to the appropriate team to respond to, within agreed timescales. If the
complaint is not resolved, escalate as per the complaints policy.
• Ensure all complaints and responses, are recorded.
• Log all compliments received by team and report on these quarterly.

Data Management

• Ensure the integrity of the database by amending supporter details as necessary – for example
changes of address.
• Process data in accordance with internal procedures, GDPR legislation and the Fundraising
Regulator code of fundraising practice.
• Ensure Gift Aid Declarations are correctly logged on Salesforce and prepare claims from online
donations to be submitted to HMRC by Finance.

General Responsibilities:

• Focus on professional development by attending training to develop relevant knowledge and
skills.
• Actively promote the core values of Leukaemia UK whilst working towards achieving the
strategic objectives of the charity.
• Represent Leukaemia UK in relevant charity sector initiatives and ensure that the charity
continues to learn from and share information with internal and external stakeholders as
appropriate.
• Promote equality of opportunity, diversity, and inclusiveness to ensure that the delivery of
people management, policies, and systems through all aspects of the charity are fair,
transparent and consistent, without prejudice or discrimination to any internal and external
stakeholder.
• Carry out any other tasks deemed appropriate by Leukaemia UK

Application instructions

To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications.

Please apply via the CharityJob website here with your CV and covering letter.

First interviews will be held via Teams on Wednesday 17^th September (9am – 2.30pm) and Thursday 18^th September (11am – 2.30pm).

Second interviews will be held face to face in our London Offices – at 26 Great Queen St, London WC2B 5BL on Tuesday 23^rd September 2025.

We are looking at a start date ideally by w/c 27^th October to allow a handover with the current role holder who has been successful in applying for a career move within the organisation.