JOB DESCRIPTION
ON CALL RESPONDER - NORTH LANARKSHIRE
Accountable to: SOL Connect Team Leader
Salary: £13.50 per hour
Hours: 42 average per week
Annual Leave: 6 Weeks
Base: WISHAW
Work Pattern :-
Shifts are 12 hours in duration, running from 8:30 PM to 8:30 AM. This is a nightshift-only position.
WEEK 1 - Tuesday, Wednesday, Thursday (36 HOUR WEEK)
WEEK 2 - Monday, Friday, Saturday, Sunday (48 HOUR WEEK)
Part-time or relief hours may be considered - please indicate in your application.
SOL Connect provide people with an affordable route to independent living through the very latest technology.
We increase the quality of a person’s life by reducing the reliance on paid support and ensuring their continued safety and increased independence through the use of assistive technology.
General Description
To provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose.
The role is a night shift-based role and would require the post holder to react as and when required to requests of support from people we work for. The role will be based mainly within our Wishaw office, however you may be required to work from the Glasgow office on occasion and in emergencies.
A company vehicle will be provided during your shift.
Main Duties of the Post
Provide an out of hours response to the people we work for, responding to:
- Alarm activations
- Personal Care Requests
- Emergency medical support
- Supports after a fall
- Technical Support
- Safeguarding an individual’s welfare and wellbeing
- Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support.
- To demonstrate a sound knowledge and understanding of Sol’s policies and procedures which apply to the day to day care of the individual. To demonstrate an ability to work in accordance with these.
- To uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
- To contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual.
Other Duties/Expectations
- Ability to understand and work in accordance with the values and principles of SOL and Supported Living.
- Willing to take up training opportunities
- Willingness to take part and contribute to the appraisal process.
- Have a full valid driving license and access to a vehicle to travel to each office ( car is provided whilst on shift)
CARRY THE CULTURE OF SOL and
- be a good ambassador for SOL
- be sympathetic to the values and beliefs of SOL
- be positive in their outlook and open to new ideas and change
- be trustworthy
- welcome responsibility
- be able to work in a person -centred way and promote the needs of each individual
WORK WITHIN SOL CONNECT TEAM TO
- be able to work under pressure
- be a team player who can work well as part of a team, or individually.
- be responsible and confident in decision making
- be able to produce work to deadlines
- be able to provide a service to SOL Customers in a consistent and efficient way
- be flexible to meet the workload demands of the post, including flexible hours
- be willing to undertake training, including I.T. systems
- be reliable and adaptable
SHARE ORGANISATIONAL RESPONSIBILITIES
- excellent interpersonal skills
- respect and maintain confidentiality
- be Computer literate – working knowledge of systems employed
- have good organisational skills and ability to prioritise work i.e. time management
- be able to understand interpret SOL Policy areas e.g. Equal opportunities and the ability to apply these to working practice
- have a mature outlook
- good communication skills: verbal/written, and presentation.
- good problem solving skills
- be flexible to meet the workload demands of the post
JOB DESCRIPTION
SOL CONNECT ASSISTIVE TECHNOLOGY COORDINATOR
WISHAW BASE - FULL TIME
Accountable to: SOL Connect Service Manager
Salary: £27,387.50
Hours: 37 hours per week
Annual Leave: 30 days inclusive of public holidays
Base: Wishaw
General Description
SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey. This role is Pivotal in supporting the growth and development of SOL Connect.
Job Purpose
The Technology Enabled Care (TEC) Coordinator plays a vital role in supporting individuals to live safely, independently, and confidently within their own homes. This position combines technical capability with a compassionate, person centred approach, ensuring that technology is used effectively to enhance wellbeing, reduce risk, and promote independence.
The postholder will install and configure TEC equipment, carry out home assessments, and contribute to risk assessments and personalised TEC support plans. Working closely with operational teams, health and social care professionals, and service users, the TEC Coordinator ensures that the most appropriate technology solutions are identified, implemented, and maintained to meet individual needs.
To be successful in this role, candidates should bring practical experience in community-based support, housing, health, or social care settings, along with confidence in using and troubleshooting digital devices or assistive technologies. A recognised qualification in health, social care, housing, or a related technical field is desirable, alongside strong communication skills and the ability to work autonomously in people’s homes. Full training on TEC equipment will be provided, but an aptitude for learning new technology and a commitment to improving outcomes for vulnerable individuals are essential.
Work Pattern
9am - 5pm - Monday to Friday, occasional On Call Duties providing support out of hours.
Key responsibilities
• Install, configure, and maintain TEC equipment in service users’ homes, ensuring devices are set up safely, correctly, and in line with organisational procedures.
• Carry out home-based TEC assessments to identify appropriate technology solutions that enhance independence, safety, and wellbeing.
• Contribute to multi disciplinary risk assessments, providing professional input on TEC interventions and how they can help reduce or manage identified risks.
• Develop and contribute to personalised TEC support plans, ensuring all technology provided is suitable, proportionate, and meets assessed needs.
• Provide demonstrations and user training to service users, carers, and families to ensure confidence and understanding in how TEC equipment works.
• Monitor and review TEC installations, including follow-up checks, maintenance visits, and reassessment of needs where required.
• Respond to equipment faults or alerts, carrying out troubleshooting and coordinating repairs or replacements as needed.
• Maintain accurate records and documentation, including assessment outcomes, installation reports, risk considerations, and support plans.
• Work collaboratively with health, social care, housing, and community partners to support integrated approaches to care and independent living.
• Promote the benefits of Technology Enabled Care, supporting awareness-raising, demonstrations, and engagement activities as part of service development.
• Ensure all work complies with relevant policies, including health and safety, safeguarding, data protection, and organisational quality standards.
• Support continuous service improvement, providing feedback, identifying gaps, and contributing to the evaluation and development of TEC services.
Skills & Abilities / Personal Capabilities
- Reliable and Trustworthy, with a person-centred approach.
- Adopts a common-sense approach to their work.
- Able to think and work in a reflective way.
- A team player who can work well as part of a team.
- Positive in their outlook and open to new ideas and change
- Able to negotiate, listen and communicate well
- Able to listen and not quick to judge others.
- Comfortable with taking direction but can work on their own initiative
- Sympathetic to the values and belief of SOL
- Respect and maintain confidentiality
- Motivated to learn and develop new skills
- Problem solving skills
Experience of
- Experience of working in a technical environment
- Appropriate Technical Qualification
- Driver (with access to own vehicle)
- Computer Literate - Comfortable with all office packages
- Desirable - Experience of using Databases
- Desirable - Knowledge of Social Care
- Desirable - Experience of public speaking
- Desirable - Knowledge and Experience of IT and Networking
About SOL
Support for Ordinary Living (SOL) is a non-profit organisation that supports people with a variety of support needs and disabilities to choose and create a life for themselves within their own homes and communities.
We believe that life is worth living when the things that matter most are present — love, friendship, family, belonging, freedom to direct our own lives, opportunities to grow, and the chance to use our strengths and skills. That’s what ordinary living is all about.
We work to create a world where the people we support are truly seen, heard, and enabled to live meaningful, connected and fulfilling lives. A key expectation of everyone who works for SOL is that they live and breathe our values:
- Do the right thing
- Make a difference
- Take responsibility
- Challenge the status quo
- Look at the world from different perspectives
- Find joy in the ordinary
These values are central to how we work — they shape our decisions, guide our relationships, and define how we support both the people we work for and the people we work alongside.
Key Tasks & Responsibilities
As an Enhanced Care and Support Worker, you’ll provide high quality person-centred care to individuals with learning disabilities who may display behaviours of concern. Your role is to support people to live as independently as possible in their own homes and communities, promoting inclusion, dignity, and meaningful participation - in line with their Outcome-Based Support Plans and SOL’s mission, vision, and values.
As an Enhanced Care & Support Worker you will:
- Provide compassionate, person-centred care and support in individuals’ own or family homes, promoting dignity, choice, and inclusion.
- Assist with personal care (e.g. bathing) and daily living tasks (e.g. cooking, cleaning, shopping), encouraging independence wherever possible.
- Safeguard individuals’ health, wellbeing, property, and finances, and respond appropriately to concerns or emergencies in line with SOL policies.
- Support individuals to make informed decisions, maintain positive relationships, and take part in their communities through valued social roles.
- Proactively manage behaviours of concern by identifying triggers, applying positive behaviour strategies, and using appropriate de-escalation techniques.
- Communicate effectively using methods suited to individual needs, including verbal, non-verbal, visual, and gesture-based approaches.
- Work collaboratively as part of a consistent and flexible support team, attending meetings, handovers, and reflective sessions as required.
- Maintain accurate, up-to-date records of support, plans, and outcomes using SOL’s digital systems.
- Uphold SOL’s values and reputation and act as a role model for best practice in all interactions.
- Ensure compliance with SOL policies, SSSC Codes of Practice, and regulatory standards.
- Engage in ongoing professional development through training, reflective practice, and completing relevant qualifications (e.g. SVQ)
Skills & Attributes
We are looking for someone who brings not just the relevant skills, but the right values and attitude to make a genuine difference in people’s lives.
- Reliable, trustworthy, and committed to delivering person-centred care.
- Empathetic, respectful, and non-judgmental — supporting each individual’s rights to dignity, choice, and inclusion.
- Reflective, adaptable, and open to learning and feedback.
- Flexible in availability and able to respond to the changing needs of individuals and the service.
- Positive and solution-focused, embracing creativity and new ways of working.
- Able to work both independently and as part of a collaborative team.
- Skilled communicator — confident in listening, negotiating, and responding professionally.
- Comfortable with using IT and digital systems in everyday tasks.
- Professional in conduct — maintaining confidentiality, respecting boundaries, and willing to raise concerns when needed.
Knowledge & Experience
- Support experience is essential and experience working with Positive Behavioural Support Plans is desirable. Full training, coaching, and mentoring will be provided.
- Understanding of Outcome-Based Support Planning and the ability to implement support plans effectively.
- Awareness of safeguarding responsibilities and best practices in supporting vulnerable individuals.
- Familiarity with health and safety, confidentiality, and adult protection protocols.
- Understanding of and ability to work in line with the standards and guidance of the Care Inspectorate and the Scottish Social Services Council (SSSC).
- Commitment to completing all required mandatory training and another other specified training due to support need and to achieve the qualifications necessary for SSSC registration, including SVQ.
- Registration with the SSSC (or willingness to register within required timescales).
- Membership of the PVG (Protecting Vulnerable Groups) scheme or willingness to join.
About SOL
Support for Ordinary Living (SOL) is a non-profit organisation that supports people with a variety of support needs and disabilities to choose and create a life for themselves within their own homes and communities.
We believe that life is worth living when the things that matter most are present — love, friendship, family, belonging, freedom to direct our own lives, opportunities to grow, and the chance to use our strengths and skills. That is what ordinary living is all about.
We work to create a world where the people we support are truly seen, heard, and enabled to live meaningful, connected and fulfilling lives.
A key expectation of everyone who works for SOL is that they live and breathe our values:
- Do the right thing.
- Make a difference.
- Take responsibility.
- Challenge the status quo.
- Look at the world from different perspectives.
- Find joy in the ordinary
These values are central to how we work — they shape our decisions, guide our relationships, and define how we support both the people we work for and the people we work alongside.
Key Tasks & Responsibilities
As a Support Worker with SOL, you will provide high-quality, person-centred support that empowers people to live fulfilling, independent lives in line with their Outcome-Based Support Plans and SOL’s mission, vision, and values.
- Deliver compassionate, respectful care that promotes dignity, autonomy, and inclusion.
- Support people in their own homes or family homes to maintain their tenancy and live the lifestyle they choose.
- Assist with personal care (e.g. bathing) and daily living tasks such as cooking, cleaning, and shopping, where appropriate.
- Safeguard individuals’ health, wellbeing, finances, and property, and respond appropriately in emergency situations.
- Promote social inclusion by supporting participation in activities and encouraging the maintenance of positive relationships with family, friends, and the community.
- Accurately record all required information using SOL’s [digital] systems and contribute to the ongoing improvement of service quality.
- Work collaboratively with colleagues, families, and external professionals to deliver consistent and coordinated support.
- Support the development and delivery of high-quality services by maintaining compliance with SOL’s policies, SSSC Codes of Practice, National Care and Care Inspectorate standards.
- Participate in coaching, reflection, and review processes to support personal and professional development.
- Maintain continuous professional development and meet all training and SSSC registration requirements, including any mandatory training and the completion of an SVQ.
- Represent SOL positively in all interactions, upholding our values and safeguarding the organisation’s reputation.
Skills & Attributes
We are looking for someone who brings not just the relevant skills, but the right values and attitude to make a genuine difference in people’s lives.
- Reliable, trustworthy, and committed to delivering person-centred care.
- Empathetic, respectful, and non-judgmental — supporting each individual’s rights to dignity, choice, and inclusion.
- Reflective, adaptable, and open to learning and feedback.
- Flexible in availability and able to respond to the changing needs of individuals and the service.
- Positive and solution-focused, embracing creativity and new ways of working.
- Able to work both independently and as part of a collaborative team.
- Skilled communicator — confident in listening, negotiating, and responding professionally.
- Comfortable with using IT and digital systems in everyday tasks.
- Professional in conduct — maintaining confidentiality, respecting boundaries, and willing to raise concerns when needed.
Knowledge & Experience
- Experience of delivering person-centred care and support (desirable but not essential — full training will be provided).
- Understanding of and ability to work in line with the standards and guidance of the Care Inspectorate and the Scottish Social Services Council (SSSC).
- Commitment to completing all required training and achieving the qualifications necessary for SSSC registration, including SVQ.
- Registration with the SSSC (or willingness to register within required timescales).
- Membership of the PVG (Protecting Vulnerable Groups) scheme or willingness to join.
About SOL
Support for Ordinary Living (SOL) is a non-profit organisation that supports people with a variety of support needs and disabilities to choose and create a life for themselves within their own homes and communities.
We believe that life is worth living when the things that matter most are present — love, friendship, family, belonging, freedom to direct our own lives, opportunities to grow, and the chance to use our strengths and skills. That’s what ordinary living is all about.
We work to create a world where the people we support are truly seen, heard, and enabled to live meaningful, connected and fulfilling lives.
A key expectation of everyone who works for SOL is that they live and breathe our values:
- Do the right thing
- Make a difference
- Take responsibility
- Challenge the status quo
- Look at the world from different perspectives
- Find joy in the ordinary
These values are central to how we work — they shape our decisions, guide our relationships, and define how we support both the people we work for and the people we work alongside.
Key Tasks & Responsibilities
As a Peripatetic Care and Support Worker with SOL, you will provide high-quality, person-centred support that empowers people to live fulfilling, independent lives in line with their Outcome-Based Support Plans and SOL’s mission, vision, and values.
The Peripatetic Support Workers role is pivotal in ensuring that the people we work for are always supported by staff who know what is important to them and how best to support them.
In the role as Peripatetic Support Worker, you will be working across a number of teams to cover annual leave and absence. This is a great opportunity to support a variety of people.
As a Peripatetic Care and Support Worker you will:
- Deliver compassionate, respectful care that promotes dignity, autonomy, and inclusion.
- Support people in their own homes or family homes to maintain their tenancy and live the lifestyle they choose.
- Assist with personal care (e.g. bathing) and daily living tasks such as cooking, cleaning, and shopping, where appropriate.
- Safeguard individuals’ health, wellbeing, finances, and property, and respond appropriately in emergency situations.
- Promote social inclusion by supporting participation in activities and encouraging the maintenance of positive relationships with family, friends, and the community.
- Accurately record all required information using SOL’s [digital] systems and contribute to the ongoing improvement of service quality.
- Work collaboratively with colleagues, families, and external professionals to deliver consistent and coordinated support.
- Be required to adapt their visit schedule at short notice on their designated working days.
- Support the development and delivery of high-quality services by maintaining compliance with SOL’s policies, SSSC Codes of Practice, National Care and Care Inspectorate standards.
- Participate in coaching, reflection, and review processes to support personal and professional development.
- Maintain continuous professional development and meet all training and SSSC registration requirements, including any mandatory training and the completion of an SVQ.
- Represent SOL positively in all interactions, upholding our values and safeguarding the organisation’s reputation.
- Be expected to work over either Christmas or New Year as part of a rotational arrangement.
Skills & Attributes
We are looking for someone who brings not just the relevant skills, but the right values and attitude to make a genuine difference in people’s lives.
- Reliable, trustworthy, and committed to delivering person-centred care.
- Empathetic, respectful, and non-judgmental — supporting each individual’s rights to dignity, choice, and inclusion.
- Reflective, adaptable, and open to learning and feedback.
- Flexible in availability and able to respond to the changing needs of individuals and the service.
- Positive and solution-focused, embracing creativity and new ways of working.
- Able to work both independently and as part of a collaborative team.
- Skilled communicator — confident in listening, negotiating, and responding professionally.
- Comfortable with using IT and digital systems in everyday tasks.
- Professional in conduct — maintaining confidentiality, respecting boundaries, and willing to raise concerns when needed.
Knowledge & Experience
- Experience of delivering person-centred care and support for a minimum of 2 years.
- Understanding of and ability to work in line with the standards and guidance of the Care Inspectorate and the Scottish Social Services Council (SSSC).
- Commitment to completing all required training and achieving the qualifications necessary for SSSC registration, including SVQ.
- Registration with the SSSC (or willingness to register within required timescales).
- Membership of the PVG (Protecting Vulnerable Groups) scheme or willingness to join.
Working Pattern
You will know exactly when your days off we are as operate a two-week rolling rota.
Full time contracted hours will average 42 hours per which will comprise of 36 hours week one, and 48-hours week two. Sleepovers may be a requirement depending on allocated teams.
The shift pattern will be: -
Week 1 – Monday, Tuesday, Saturday & Sunday
Week 2 – Wednesday, Thursday & Friday
Vacancy – Relief Advisor / Responder
Accountable to: SOL Connect Team Leader
Salary: £13.50ph
Hours: Relief
Base: Wishaw or Glasgow
General Description
SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey.
This is a unique opportunity for a person centred and forward-thinking support practitioner to use their skills to deliver support in a different way.
Job Purpose
Advisor:
As the SOL Connect Advisor you will play a crucial role in ensuring the safety, wellbeing, and independence of the people we support. Providing responsive remote support over our video conferencing HUB, you will apply traditional care and support skills and experience using bespoke technology.
The people that we support may call in using their HUB technology for a chat, some reassurance, or reminders to take medication or lock up at night. Others may call in at times of distress or when their mental health has deteriorated. SOL Connect Advisors possess a unique set of skills that enable them to seamlessly move between calls, delivering compassionate care and support remotely.
Please Note - This position involves extended periods of sitting and screen time.
Responder:
Whilst on shift as the Responder, you will provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose.
The role is a night shift-based role and would require the post holder to react as and when required to requests of support from individuals. The role will be based within one of the SOL Offices which are in Glasgow and Wishaw. You would be required to work across all offices on an as and when required basis.
Main Duties of the Post
Provide an out of hours response to the people we work for, responding to
- Alarm activations.
- Personal Care Requests
- Emergency medical support
- Supports after a fall.
- Technical Support
- Safeguarding an individual’s welfare and wellbeing
- Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support.
- To demonstrate a sound knowledge and understanding of Sol’s policies and procedures which apply to the day-to-day care of the individual. To demonstrate an ability to work in accordance with these.
- To uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
- To contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual.
Work Pattern
Flexible work schedules available to match your availability, including Day, Back, and Night Shifts.
Key Responsibilities
Responsive care and support: Provide warm, person-centred support to people living with mental illness, addictions, or disability remotely from our base and in line with individual TEC support plans.
Person centred approach: Treat the people we support with compassion, respect, and dignity and maintain high standards of service delivery in line with the National Health and Social Care Standards.
Enablement: Provide support to people to regain skills and maximise their independence by supporting them to set personal goals, fostering a sense of accomplishment and motivation as people progress.
Empowerment and Advocacy: Advocate for the rights and needs of the people we support, empowering them to take control of their TEC journey.
Facilitate connections: Support people to make the most of our technology to help them stay connected with their loved ones and community.
Support Carers: Facilitate around the clock care and support that takes account of and supports the role of carers.
Team collaboration: Work as part of a team of Advisors to ensure people receive a service that is aligned with their needs and wishes. Provide support to your colleagues following any difficult calls/interactions.
Alarms monitoring: Monitor passive alarms (like motion sensors and door contacts) and ensure the correct action is taken, in line with peoples TEC support plans. Monitor and report on patterns and trends that may indicate deteriorations in people’s conditions.
Working with others: Maintain strong collaborative relationships with our partners in the Health and Social Care Partnership.
Medication: Where appropriate provide medication prompts to people to reduce reliance on direct support workers to meet this need.
Crisis Management: Implement strategies for managing crises and emergencies, ensuring the safety and well-being of the people we support.
Reflective Practice: Engage in reflective practice debrief sessions to ensure continuous learning.
Keeping Records: Maintain accurate and up-to-date records on the health, wellbeing, and achievements of the people we support.
Weekly Planning: Assist the people we support in organising their weekly plans and ensure the service is flexible around the things that are important to them.
Regular Reviews: Plan, facilitate, and record regular reviews with the people we support to ensure SOL Connect are supporting them to achieve the outcomes that are important to them.
Following Policies: Understand and follow SOL’s policies and procedures.
Maintaining Reputation: Uphold and protect the positive image and reputation of SOL.
Adult Protection: Ensure that any concerns about an adult who may be at risk of harm are raised immediately.
Incident Management: Record any incidents and escalate these.
Update TEC Support Plans: Keep support plans updated to reflect the changing needs of the people we support. Highlight where these require updated due to a change in preferences or needs.