IMPERIAL HEALTH CHARITY

Imperial Health Charity

Fundraising
Officer
Job Pack

T: 020 3857 9840
E: info@imperialcharity.org.uk
www.imperialcharity.org.uk

@ImperialCharity

@charityimperial

Imperial Health Charity is a registered charity, no. 1166084

CHARING CROSS • HAMMERSMITH • QUEEN CHARLOTTE’S & CHELSEA • ST MARY’S • WESTERN EYE

The role

Key information

About the role

Hours:
Full Time (35 hours per week)

Thank you for taking an interest in applying
for this role at Imperial Health Charity.

Duration:
Fixed Term (12 months)

Salary:
Band 6, Level 1 - £32,718

Notice period:
Six weeks

Probation period:
Six months

Place of work:
Charity Office,
5 Merchant Square,
London, W2 1AY

Reports to:
Fundraising Manager

Hybrid working:
We have a hybrid working approach, which
includes a mix of office and home working on
different days of the week. It is our intention
to create a working environment that enables
greater flexibility and at the same time
maximises opportunities for collaboration. As
part of this, the required time working in the
office for this role will be no less than three
days per week, which provides some flexibility
to work from home.

The Fundraising Officer role sits within the
ambitious fundraising team and will work
closely with the Fundraising Manager to
deliver our strong events and community
activities.

In this role you will be responsible for
providing excellent supporter care to
individuals who are taking part in events
or organising their own activities, as well
as managing our fundraising products.
This includes managing the fundraising
database; accurately inputting donations
onto the database. You’ll also be
responsible for achieving your own income
targets and objectives through proactively
seeking out opportunities to promote
fundraising among patients and NHS staff
across our hospital sites and in the local
community.

Safeguarding
At Imperial Health Charity we are
committed to the safeguarding and
protection of children and adults at risk in
our work. We will do everything possible
to ensure that only those who are suitable
to work with these vulnerable groups are
recruited to work for us. This post is subject
to a range of vetting checks, including a
criminal records disclosure.

IMPERIAL HEALTH CHARITY - FUNDRAISING OFFICER JOB PACKMain duties

Main duties and responsibilities:
1. Fundraising and relationship management

In this role you will:

•  Provide excellent supporter care to fundraisers taking part in events or organising their own

fundraising activity by providing support, guidance and fundraising materials.

•

Lead on specific event activities, such as gaming fundraising, to develop and grow income
from their areas.

•  Manage third party event partnerships e.g. Sport for Charity.

•  Proactively seek opportunities to grow community and events fundraising income, working in

partnership with hospital departments and the wider community.

•  Promote the charity’s events and campaigns to the local community, including businesses,

schools, patients and NHS staff.

•  Carry out monthly re-engagement with individuals who regularly donate to encourage further
support and update them on the use of their donation, as well as actively engaging with NHS
staff to encourage spending of their departmental funds.

•  Work with the fundraising and communications teams to promote and market fundraising
events through social media and printed materials, including ensuring all poster cases and
printed materials in our hospitals are maintained and updated.

•  Manage collection tins and contactless devices in our hospitals and in the local community,

seeking out opportunities to increase income and keeping accurate records of income raised.

•  Represent the charity at events at our hospitals and in the local community.

•  Work with the Fundraising Manager and Senior Fundraising Manager to deliver agreed

income targets.

2. Finance and administration tasks

In this role you will:

•  Total and deposit cash and cheque donations.

•  Maintain stock levels of our fundraising materials, keeping an accurate record and ordering

new stock as and when required.

IMPERIAL HEALTH CHARITY - FUNDRAISING OFFICER JOB PACK
•

Input all financial gifts into the fundraising database, including cash, online donations,
cheques, credit card payments and Charities Aid Foundation donations.

•  Maintain communications opt-in data for supporters on the fundraising database in line with

our privacy policy.

•

Inform fundraisers of donations in a timely way by sending thank you letters, and where
appropriate, provide them with supporting information.

•  Run monthly Gift Aid claims and work with the finance team to ensure all claims are

processed on time and recorded on the database.

3. General duties

•  Maintain accurate records for stakeholders, including communication history, adhering to our

data protection obligations and records management principles

•  Take an active part in department and whole charity team meetings, contributing agenda

items and undertaking assigned actions as required

•  Take an active part in and collaborate with colleagues across the charity’s work, bringing your
own experience and perspective so that we harness the value of our shared contributions

•  Participate in regular supervision, objective-setting/monitoring and actively engage in your

own job-related development throughout the year

•  Champion the charity’s Code of Behaviour and act as a role model, ensuring that our

safeguarding and other key policies and procedures are adhered to at all times so as to
protect the people we work with and our reputation.

A job description does not constitute a ‘term and condition of employment’. It is provided only
as a guide to assist the employee in the performance of their job. The charity is a fastmoving
organisation and therefore changes in duties may be necessary from time to time. The job
description is not intended to be an inflexible or finite list of tasks and may be varied from time
to time after consultation/discussion with the post holder.

Personal development
Your line manager will agree annual objectives and a personal development plan, which will
include training as an essential element of the role.

IMPERIAL HEALTH CHARITY - FUNDRAISING OFFICER JOB PACKThe person

1. Qualifications and education

You will have:

•  Evidence of recent continuous professional development.

2. Previous experience

You will have:

•  Previous experience in events and/or community fundraising, or in a similar role.

•  Experience of sporting and challenge events fundraising.

•  Experience working with a wide variety of people and delivering excellent customer service.

•  Proven ability to meet tight deadlines and manage projects effectively.

•  Previous administration experience.

•  Experience of processing income/donations, including cash handling and financial coding.

You may also have:

•  Experience of charities and/or health-related organisations.

•  Familiarity with fundraising codes of conduct and best practice.

•  Experience using charity databases.

3. Skills, knowledge and ability

You will have:

•  A commitment to collaborative team work and inclusive working, ensuring equality and

valuing diversity.

•  The ability to give and receive feedback objectively and sensitively, with a willingness to

challenge constructively.

•  Excellent written and verbal communication skills, with the ability to communicate effectively

with a wide range of audiences.

•  Ability to build and maintain relationships with supporters.

•  Administrative and record-keeping skills.

•  Ability to work independently and to prioritise, organise and manage your workload

effectively.

IMPERIAL HEALTH CHARITY - FUNDRAISING OFFICER JOB PACK

4. Personal qualities

You will have:

•  High standards of personal conduct, honesty and integrity to engage and inspire the trust

and confidence of multiple stakeholders.

•  A customer-focused approach, seeking to make systems, processes and information

accessible and user-friendly.

•  A clear-thinking, proactive and solutions-focused approach, with the ability to manage

competing demands, make effective decisions, be flexible and think creatively to come up
with solutions to problems.

•  The ability to establish good working relationships.

•  The ability to work under own initiative and operate a flexible approach.

•  A collaborative and inclusive approach, being prepared to work as part of a wider team in

contributing specific expertise.

•  A commitment to perception of issues of equality and cultural diversity.
•  Enthusiasm for fundraising events and activities.

•  Attributes which demonstrate a persuasive, flexible, enthusiastic and well-organised team

player who is happy working as part of a small team.

•  High level organisational skills and attention to detail.

5. Other requirements

You will have:

•  A commitment to the values and principles upon which the NHS operates.

•  The ability to work flexibly to meet the needs of the role, including occasional evenings and

weekends.

•  The ability to travel between hospital sites in West London.

•  No envisaged barriers to obtaining DBS disclosure.

IMPERIAL HEALTH CHARITY - FUNDRAISING OFFICER JOB PACK

6. Use of Artificial Intelligence

Please keep in mind when writing your answers to our application questions:

•  We are looking for you to demonstrate your knowledge, skills and prior (practical) experience

in relation to the role requirements. We are also looking for you to demonstrate an
understanding of Imperial Health Charity’s work and how you anticipate contributing to this
within your role.

•  Applications perceived to be significantly supported by the Use of Artificial Intelligence

(AI) such as ChatGPT to generate, cut and/or paste answers into your application without
subsequent personalisation by the applicant are likely to be scored down during the
shortlisting process.

IMPERIAL HEALTH CHARITY - FUNDRAISING OFFICER JOB PACKHow to apply

Visit our website
to find out more
about our current
job opportunities.

Further details about this role, including our online application
form, can be found at:

www.imperialcharity.org.uk/about-us/join-the-team

Please note:
All job offers with Imperial Health Charity are subject to
satisfactory pre-employment checks and references. The DBS
check level required for this role is enhanced.

Please ensure that one of the referees you provide is your
most recent employer. Professional contact details should be
provided for referees where possible (i.e. company/org emails
and or HR departments).

Imperial Health Charity reserves the right to close job adverts
early if sufficient applications are received.