CRM Project Manager

We are seeking a temporary experienced CRM Project Manager to play a pivotal role in strengthening our operations.

Salary:£46,000 pa, pro-rata for temporary position
Contract:Full-time eight weeks or part-time over three months
Place of work:Hybrid, one day per week in the charity’s office in Kew
Closing date:31 May, 2026 11:59 pm
Team:Programmes and partnerships
Hours:Flexible

This is an exciting opportunity to lead a focused, high-impact project that will shape the way we capture, manage and utilise information across multiple teams. Working closely with colleagues across the organisation, you will lead a full discovery and selection process for a new Customer Relationship Management system, ensuring it meets both our operational needs and long-term strategic ambitions.

Reporting to the Head of Programmes & Partnerships, you will take ownership of the project from the outset – defining scope and success criteria, mapping current processes, identifying opportunities for improvement and translating organisational needs into clear functional and technical requirements. You will research and evaluate CRM solutions suitable for the charity sector, coordinate supplier demonstrations and guide internal stakeholders through a robust and informed decision-making process.

This role is ideal for someone who combines strong project management expertise with a deep understanding of CRM systems and the not-for-profit environment. You’ll bring a sharp analytical mindset, excellent communication and stakeholder engagement skills (including with colleagues who do not have a technical background), and the confidence to lead workshops, challenge assumptions and drive clarity from complexity.

If you are a detail-oriented, inquisitive project manager with experience delivering a range of CRM or systems discovery projects, particularly within the charity sector, we’d love to hear from you.

To apply please send a CV and cover letter outlining your suitability against the Role Description criteria to careers@bookaid.org

BOOK AID INTERNATIONAL

1 role available