JOB DESCRIPTION Job Title Concierge Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Full time, 35 hours each week as per published rota £23,933 per annum Operations Croydon / South-East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South- East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South-East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To consistently provide a welcoming and professional service to all our clients and visitors, while cultivating a safe, secure and pleasant living environment, for all everyone. • Provide tenancy sustainment support to clients residing in our 24-hour scheme • Respond appropriately and promptly to emergency situations, adhering to the organisation’s on-call and emergency policies • Ensure that the scheme is kept clean, safe and well maintained at all times • Update and maintain accurate records in the organisation’s customer management database 3. Main Responsibilities • Always provide a welcoming and professional presence to clients and visitors. • Conduct regular fire alarm tests and follow local fire alarm and safety evacuation procedures. • Build and maintain effective working relationships with all clients, being responsive and attentive to their building or safety requests • Arrange and participate house meetings and team meetings. Attend relevant statutory and mandatory training, along with any other specialist training required for the role • Be responsible for completing and updating records in the ‘Inform’ (QVT’s client management database). • Handle incidents, accidents and challenging behaviours while maintaining a professional approach and utilising appropriate de-escalation techniques • Ensure that the properties are maintained to a high standard and are safe, in accordance with Health and Safety legislation Charity reg: 1116196 Page 1 of 3 • Conduct regular room, property and health & safety checks to identify issues and report them to management promptly. • Take necessary actions, such as cleaning or performing minor repairs to ensure that the environment is homely and welcoming. • Assist clients with the moving process, both in and out. • Collaborate with clients and other staff members to maintain cleanliness in all properties. This includes light cleaning duties during moves, cleaning of rooms and communal areas, and cleaning of vacant rooms. • Report all maintenance issues and ensure they are addressed to uphold health and safety standards, and foster a homely atmosphere for all clients • Work with relevant colleagues to ensure that safeguarding practices are adhered to and documented according to QVT policy • Provide coverage for other QVT schemes when needed • Liaise with external agencies and attend meetings as required • Travel between QVT schemes as necessary • Undertake any additional tasks that may be reasonably requested by a manager • Uphold QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Concierge – 24-hour scheme Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Learning Disabilities Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. E D D E D D E E E E E E E E E E E E E E Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
JOB DESCRIPTION Job Title Concierge Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Full time, 35 hours per week – Day shifts, occasional night shifts as per rota £23,933 per annum Operations Croydon / South-East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South- East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South-East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To consistently provide a welcoming and professional service to all our clients and visitors, while cultivating a safe, secure and pleasant living environment, for all everyone. • Provide tenancy sustainment support to clients residing in our 24-hour scheme • Respond appropriately and promptly to emergency situations, adhering to the organisation’s on-call and emergency policies • Ensure that the scheme is kept clean, safe and well maintained at all times • Update and maintain accurate records in the organisation’s customer management database 3. Main Responsibilities • Always provide a welcoming and professional presence to clients and visitors. • Conduct regular fire alarm tests and follow local fire alarm and safety evacuation procedures. • Build and maintain effective working relationships with all clients, being responsive and attentive to their building or safety requests • Arrange and participate house meetings and team meetings. Attend relevant statutory and mandatory training, along with any other specialist training required for the role • Be responsible for completing and updating records in the ‘Inform’ (QVT’s client management database). • Handle incidents, accidents and challenging behaviours while maintaining a professional approach and utilising appropriate de-escalation techniques • Ensure that the properties are maintained to a high standard and are safe, in accordance with Health and Safety legislation Charity reg: 1116196 Page 1 of 3 • Conduct regular room, property and health & safety checks to identify issues and report them to management promptly. • Take necessary actions, such as cleaning or performing minor repairs to ensure that the environment is homely and welcoming. • Assist clients with the moving process, both in and out. • Collaborate with clients and other staff members to maintain cleanliness in all properties. This includes light cleaning duties during moves, cleaning of rooms and communal areas, and cleaning of vacant rooms. • Report all maintenance issues and ensure they are addressed to uphold health and safety standards, and foster a homely atmosphere for all clients • Work with relevant colleagues to ensure that safeguarding practices are adhered to and documented according to QVT policy • Provide coverage for other QVT schemes when needed • Liaise with external agencies and attend meetings as required • Travel between QVT schemes as necessary • Undertake any additional tasks that may be reasonably requested by a manager • Uphold QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Concierge – 24-hour scheme Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Learning Disabilities Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. E D D E D D E E E E E E E E E E E E E E Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
QUO VADIS TRUST
23,845 per year
Croydon / South-East London
Full-time
Vacancies at QVT
Welcome to the Quo Vadis Trust recruitment page
Are you kind, caring and compassionate?
Do you want a career where you can really make a difference to people’s lives?
Do you want to work for an award-winning organisation that pays well, trains and develops their staff, offers a generous holiday allowance and flexible working hours?
Then we need you!
QVT were awarded ‘Great Place to Work’ accreditation in 2022 and won the ‘Best Employer’ category at the Great British Care Awards in 2021. We are registered as a Mindful Employer, are ‘Disability Confident’ and have also been awarded the prestigious ‘Trusted Charity’ status at level 2 in 2021. We are passionate not only about providing the best service to our clients, but being an employer of choice – nurturing, developing and rewarding our fantastic team who are central to our success.
We currently have vacancies for a new scheme launching in Plough Lane, Purley, Croydon.
We are currently seeking the right talent for the following roles at this new scheme:
- Positive Behaviour Support Workers
- Concierge – morning / lates and Nights
- Housing Manager
If you are passionate about supporting people with mental health challenges to live better lives and are looking for a new challenge, see below to view the Job Descriptions and apply for the role.
To keep up to date with our latest opportunities, you can follow us on LinkedIn and Twitter.
If you’d like to apply for any of the roles, just click on the ‘Apply Now’ button and fill in the form details. You can also submit your CV through the form.
Benefits of Working With QVT
As an award-winning charity, we do our utmost to help our clients the best way possible every single day, but we also like to think of our organisation as being a great place to work!
Below are just some of the benefits of working for Quo Vadis Trust:
- Competitive salary
- 35 hour working week (part time is available in some roles)
- Generous holiday allowance plus a day off for your birthday
- Health cash plan
- Life insurance
- Company pension with Nest
- Registered a ‘Mindful Employer’ and ‘Disability Confident’
- Employee assistance programme
- Enhanced sick pay (after probation has been successfully completed)
- A focus on Learning and Development and real opportunities for career progression
- Opportunities to work with multi-disciplinary teams
- Discounts and freebies via Perkbox
- Social events with a friendly, supportive team
- A bonus (subject to deductions) if you successfully introduce a friend to the organisation
If you have any questions regarding employment here at QVT, then please do get in touch by emailing recruitment@qvt.org.uk
Maintenance Plumber & Boiler Technician
Location
South East London
Salary
Competitive
Hours
Full time, 35 hours per week
Concierge
Location
Croydon / South-East London
Salary
£23,933 per annum
Contract Type
Full Time, Permanent
Hours
35 hours each week as per published rota
Positive Behaviour Support Worker – Nights
Location
Croydon / South-East London
Salary
£23,845 per annum
Contract Type
Full time, permanent
Hours
30 hours per week – as per the published rota – Nights and occasional days
Positive Behaviour Support Worker- Part Time
Location
Croydon / South-East London
Salary
£11,128 per annum (rising to £11,567.92 after a successful completion of probation)
Contract Type
Part Time, Permanent
Hours
Part-time, 14 hours per week – Day shifts, occasional night shifts as per rota
Concierge – Part Time
Location
Croydon / South-East London
Salary
£9,573.20 per annum
Contract Type
Part Time, Permanent
Hours
14 hours per week - Day shifts, occasional night shifts as per rota
Concierge – Nights
Location
Croydon / South-East London
Salary
£27,352 per annum
Contract Type
Full time, permanent
Hours
40 Hours Night Shift (may need to work occasional day shifts)
Concierge – Day
Location
Croydon / South-East London
Salary
£23,933 per annum
Contract Type
Full time, permanent
Hours
35 hours per week - Day shifts, occasional night shifts as per rota
Supported Housing Officer (Mental Health) – 1 Year Fixed Term
Location
South East London
Salary
£27,820 per annum
Contract Type
1-year Fixed Term Contract
Hours
Full time, 35 hours per week – early / late shifts, occasional night shifts
About Us
Quo Vadis Trust is a specialist housing charity operating in South East London. We provide a service to people with mental health needs who need support with their housing, providing a home to around 200 clients. The range of support both on and off the premises helps each individual client to maximise their independence.
The purpose of QVT is to Support Recovery, Maximise Independence and Build Community.
Our Commitment to Diversity
We are an Equal Opportunities Employer and are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under represented groups. With this in mind we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability.
JOB DESCRIPTION Job Title Supported Housing Officer (Mental Health) Responsible to Housing Manager Responsible for N/A Hours Contract Type Full time, 35 hours per week – early / late shifts, occasional night shifts 1-year Fixed Term Contract Pay Service Location £27,820 per annum Operations Southeast London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To provide high quality support and consistent tenancy advice for our clients, with the aim of helping them recover, move on and rebuild their lives. As a Supported Housing Officer, you will be expected to manage and key work a caseload of adults with multiple and various mental health needs such as anxiety, depression and bi- polar disorder amongst other diagnoses, varied support needs such as substance misuse issues, and in some cases a lack of trust in support services. Therefore, one of the challenges of this role will be to encourage your clients to effectively engage with the recovery process. You will work with your clients to carry out individual support and needs planning and create SMART goals to maximise the potential for their recovery. You will be greeting new clients, risk assessing them and delivering an induction process to welcome them into our services. Part of this role also involves providing advice on welfare and benefits; therefore, an understanding of universal credit, housing and homelessness legislation is an advantage. A critical part of this role will be helping clients to move on and successfully reintegrate back into society – our mission statement is to ‘promote recovery, maximise independence and build community’. 3. Main Responsibilities • To provide an effective, efficient, responsive and client-focused service for an allocated number of clients • To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs, cooperating with the Client Development coordinators and volunteers • To work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence • To be able to lone work Charity reg: 1116196 Page 1 of 3 • To be responsible for completing and updating records on ‘Inform’ (QVT’s client management database) to ensure that all your client records are kept up to date • Prepare reports on client issues as required • To deal with incidents, accidents and challenging behaviours maintaining a professional approach and using adequate de-escalation techniques • To assure that the properties are maintained at a good standard and safe, in line with Health and Safety legislation • To carry out room checks and properties checks regularly with the purpose of identifying issues and report to management in a timely manner. • To take actions when needed, such as cleaning or simple repairs to make sure that the environment is homely and welcoming. • To carry out property checks, room checks, health and safety checks, taking immediate action, helping clients to move in and out. • To work alongside and support clients and other staff members to ensure that all properties are kept clean. This means that some light cleaning duties are required, for example helping clients to pack and unpack during move on, light cleaning of the room and communal areas, voids cleaning. • To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment. • To support clients with daily living activities, including practical assistance where skills are not yet developed, to ensure that clients enjoy a high quality of accommodation. • To report all maintenance issues and ensure that they are followed up to maintain health and safety standards, and to create a homely environment for all clients • To record and report any breaches of policy and procedure or poor performance to the Housing Manager • To work with the Housing Manager to ensure safeguarding practices are followed and recorded in line with the QVT policy • To provide cover for other Housing Officers across all QVT schemes if necessary • To liaise with external agencies and attend meetings as required • To travel between QVT schemes where necessary • To undertake any other tasks which might reasonably be requested by a manager • To work in line with QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. PERSON SPECIFICATION Charity reg: 1116196 Page 2 of 3 Job Title Department Supported Housing Officer (Mental Health) Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Knowledge of welfare benefits related to housing Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. Driver with own vehicle E D D E D D E D E E E E E E E E E E E E E D Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
JOB DESCRIPTION Job Title Positive Behaviour Support Worker Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Full time, 30 hours per week – as per the published rota – Nights and occasional days £23,845 per annum Operations Croydon / South-East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South- East London. We provide a service to people living with mental health and behaviours that challenge. QVT currently provides homes to approximately two hundred people in South- East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To provide high-quality support to our clients, we focus on understanding the reasons behind their behaviour, life history, and both physical and emotional needs. Our aim is to help them recover, move on, and rebuild their lives. As a Positive Behaviour Support Worker, you will be responsible for managing and key working a caseload of adults with various mental health challenges and needs. These may include anxiety, depression and bi-polar disorder and other diagnoses, as well as issues such as substance misuse and difficulties in trusting support services. One of the challenges in this role will be to encourage clients to engage with the recovery process. You will collaborate with your clients to develop individual support and needs plans and establish SMART goals to maximise their potential for recovery. In this role, you will greet new clients, assess their risks, and facilitate an induction process to welcome them into our services. You will also provide advice on welfare and benefits, so a strong understanding of universal credit, housing and homelessness legislation is beneficial. A crucial aspect of this position involves assisting clients in their transition and successful reintegration into society – our mission statement is to ‘promote recovery, maximise independence and build community’. 3. Main Responsibilities • To provide an effective, efficient, responsive and client-focused service for an allocated number of clients • To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs, cooperating with the Client Development Officers and Volunteers • To arrange and attend client house meetings and staff team meetings. To attend relevant statutory and mandatory training as well as other specialist training which might be required for the role. Charity reg: 1116196 Page 1 of 3 • To work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence • To be able to lone work • To be responsible for completing and updating records on ‘Inform’ (QVT’s client management database) and ensure that all your client records are kept up to date • Prepare reports on client issues as required • To manage incidents, accidents and challenging behaviours while maintaining a professional approach and employing effective de-escalation techniques • To ensure that the properties are well-maintained and safe in accordance with Health and Safety legislation • Conduct regular room and property checks to identify any issues and report them to management promptly • Take necessary actions to ensure that cleaning is performed, creating a homely and welcoming environment. • To perform property checks, conduct room inspections and carry out health and safety assessments, taking immediate action as needed. This includes assisting clients with their moving process, both in and out of the property. • Collaborate with clients and other staff members to ensure that all properties are maintained in a clean and tidy condition. This may involve some light cleaning duties such as helping clients pack and unpack during their move, cleaning individual rooms communal areas, and preparing vacant rooms for new occupants. • To support and encourage clients in completing housekeeping and maintenance tasks as needed to ensure a clean and safe living environment. • To assist clients with daily living activities, providing practical help in areas where skills are still developing, to ensure a high quality of accommodation. • To report all maintenance issues and ensure they are addressed promptly to uphold health and safety standards fostering a homely environment for all clients • To document and report any breaches of policies or procedures as well as instances of poor performance, to the Housing Manager • Collaborate with the Housing Manager to ensure that safeguarding practices are followed and documented in accordance with the QVT policy • Provide support/cover to colleagues across all QVT schemes when necessary • Communicate with external agencies and healthcare professionals and attend meetings as required • Travel between QVT schemes as needed • Perform additional tasks as reasonably requested by a manager • Adhere to the QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Positive Behavioural Support Worker Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions and the effects Learning Disabilities Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Knowledge of welfare benefits related to housing Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. Driver with own vehicle E D E E E D E D E E E E E E E E E E E E E D Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
JOB DESCRIPTION Job Title Concierge Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Night Shift (may need to work occasional day shifts) £13.15 per hour 30-hour week contract £20,514 per annum 40-hour week contract £27,352 per annum Operations South-East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South- East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South-East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To provide a welcoming, and professional service to all our clients and visitors consistently and always and to cultivate a safe, secure and pleasant living environment, for all our clients. • To provide tenancy sustainment support to clients housed at our 24-hour scheme • To respond appropriately and promptly in emergency situations following the organisation’s on-call and emergency policies • To ensure that the scheme is kept clean, safe and well maintained at all times • To update and maintain accurate records on the organisation’s customer management database 3. Main Responsibilities • To always present a welcoming and professional demeanour to clients and visitors. • To conduct regular fire alarm tests and adhere to f local fire safety and evacuation processes. • To build strong and effective working relationships with all clients, responding promptly to requests relating to building or safety • Organise and attend house meetings and team meetings. Participate in all relevant statutory, mandatory and specialised training required for the role • Maintain and update records on ‘Inform’ (QVT’s client management database). • Handle incidents, accidents and challenging behaviours with professionalism, employing appropriate de-escalation techniques • To ensure that the properties are maintained to a high standard and are safe, in compliance with Health and Safety legislation Charity reg: 1116196 Page 1 of 3 • Conduct regular room checks, property inspections and health & safety assessments to identify any issues and report them to management promptly. • Take necessary actions, such as cleaning or performing simple repairs, to create a homely and welcoming environment. • Assist clients with moving in and out of the properties. • Collaborate with clients and other staff members to maintain cleanliness throughout all properties. This may involve light cleaning duties such as cleaning rooms and communal areas during moves, as well as cleaning vacant rooms. • To report all maintenance issues and ensure they are addressed to maintain health and safety standards, while also creating a welcoming and homely environment for all clients • Collaborate with colleagues to ensure that safeguarding practices are adhered to and documented in accordance with QVT policy • Provide coverage for other QVT schemes when necessary • Collaborate with external agencies and participate in meetings as needed • To travel between QVT schemes where necessary • Perform any other reasonable tasks requested by a manager • Conduct work in accordance with QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Concierge – 24-hour scheme Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Learning Disabilities Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. E D D E D D E E E E E E E E E E E E E E Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
QUO VADIS TRUST
17,500 - 35,000 per year
South East London
Full-time
JOB DESCRIPTION Job Title Maintenance Plummer & Boiler Technician Responsible to Head of Maintenance Responsible for N/A Location South East London Hours Service Salary Full time, 35 hours per week Maintenance Competitive 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (number 1116196) in South East London. We provide a service to adults at risk living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose At QVT the wellbeing of our clients is of the utmost importance, which is why, as Maintenance Technician, you will play a key role in ensuring that everyone who lives in a QVT scheme has a beautiful, safe and well-maintained home. You must be a multi-skilled Technician with strong Plumbing and Boiler Maintenance experience. You must be able to deliver high maintenance services across residential and commercial properties including carrying out minor maintenance, repair and decorating tasks. You must be an excellent communicator and be able to take direction from your manager whilst also being an enthusiastic and efficient self-starter. We want you to share our passion in providing outstanding services and an exceptional maintenance service across all our schemes for people with mental health needs. 3. Main Responsibilities • Carry out general plumbing repairs including leaks, taps, toilets, and pipework • Diagnose and repair domestic boilers and heating systems (Gas Safe qualification desirable) • Support with other general maintenance tasks including basic electrical, carpentry, and tiling work • Conduct routine inspections and planned maintenance • Respond to emergency maintenance issues as required Charity reg: 1116196 Page 1 of 3 • Maintain accurate job records and liaise with the property team • Communicate any problems and issues to all stakeholders • Complete all tasks to a high standard • Source materials at the best value for money • Travel to recognised QVT suppliers in order to collect relevant materials and equipment • Liaise with occupiers of designated properties in order to carry out work to the client’s satisfaction • Keep accurate records of all work undertaken • Be willing to complete any identified training which may be required • Complete any other tasks which might reasonably be requested by a manager This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. PERSON SPECIFICATION Job Title Department Maintenance Plummer & Boiler Technician Maintenance Criteria Knowledge & Experience Knowledge of Health and Safety legislation Computer literate, familiar with Microsoft packages, able to input job data Previous site-based experience Strong Boiler Repair Experience Skills/Abilities Demonstrable customer service experience Capable when working at heights Good, clear, verbal and written communication skills Ability to work under pressure and to deadlines Able to resolve problems efficiently Able to work on own initiative and has a commitment to working as a team Ability to complete tasks in a timely manner whist ensuring work is completed to the highest possible standards Physically capable of moving equipment Basic Plumbing, carpentry and electrical skills Able to demonstrate good time-management and organisation Essential or Desirable E E E E E E E E E E E E E E Charity reg: 1116196 Page 2 of 3 Flexible and adaptable Other relevant criteria Current and valid full & clean UK Driving Licence and access to own vehicle during working hours Has Enhanced DBS clearance (we will arrange) Gas Safe Registered E E E D Charity reg: 1116196 Page 3 of 3
JOB DESCRIPTION Job Title Concierge Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Part-time 14 hours per week – Day shifts, occasional nights as per rota £9,573.20 per annum Operations Croydon / South-East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South- East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South-East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To consistently provide a welcoming and professional service to all our clients and visitors, while cultivating a safe, secure and pleasant living environment, for all everyone. • Provide tenancy sustainment support to clients residing in our 24-hour scheme • Respond appropriately and promptly to emergency situations, adhering to the organisation’s on-call and emergency policies • Ensure that the scheme is kept clean, safe and well maintained at all times • Update and maintain accurate records in the organisation’s customer management database 3. Main Responsibilities • Always provide a welcoming and professional presence to clients and visitors. • Conduct regular fire alarm tests and follow local fire alarm and safety evacuation procedures. • Build and maintain effective working relationships with all clients, being responsive and attentive to their building or safety requests • Arrange and participate house meetings and team meetings. Attend relevant statutory and mandatory training, along with any other specialist training required for the role • Be responsible for completing and updating records in the ‘Inform’ (QVT’s client management database). • Handle incidents, accidents and challenging behaviours while maintaining a professional approach and utilising appropriate de-escalation techniques • Ensure that the properties are maintained to a high standard and are safe, in accordance with Health and Safety legislation Charity reg: 1116196 Page 1 of 3 • Conduct regular room, property and health & safety checks to identify issues and report them to management promptly. • Take necessary actions, such as cleaning or performing minor repairs to ensure that the environment is homely and welcoming. • Assist clients with the moving process, both in and out. • Collaborate with clients and other staff members to maintain cleanliness in all properties. This includes light cleaning duties during moves, cleaning of rooms and communal areas, and cleaning of vacant rooms. • Report all maintenance issues and ensure they are addressed to uphold health and safety standards, and foster a homely atmosphere for all clients • Work with relevant colleagues to ensure that safeguarding practices are adhered to and documented according to QVT policy • Provide coverage for other QVT schemes when needed • Liaise with external agencies and attend meetings as required • Travel between QVT schemes as necessary • Undertake any additional tasks that may be reasonably requested by a manager • Uphold QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Concierge – 24-hour scheme Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Learning Disabilities Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. E D D E D D E E E E E E E E E E E E E E Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
QUO VADIS TRUST
11,128 - 11,567.92 per year
Croydon / South-East London
Part-time
JOB DESCRIPTION Job Title Positive Behaviour Support Worker Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Part-time, 14 hours per week – Day shifts, occasional night shifts as per rota £11,128 per annum (rising to £11,567.92 after a successful completion of probation) Operations Croydon / South-East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South- East London. We provide a service to people living with mental health and behaviours that challenge. QVT currently provides homes to approximately two hundred people in South- East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To provide high-quality support to our clients, we focus on understanding the reasons behind their behaviour, life history, and both physical and emotional needs. Our aim is to help them recover, move on, and rebuild their lives. As a Positive Behaviour Support Worker, you will be responsible for managing and key working a caseload of adults with various mental health challenges and needs. These may include anxiety, depression and bi-polar disorder and other diagnoses, as well as issues such as substance misuse and difficulties in trusting support services. One of the challenges in this role will be to encourage clients to engage with the recovery process. You will collaborate with your clients to develop individual support and needs plans and establish SMART goals to maximise their potential for recovery. In this role, you will greet new clients, assess their risks, and facilitate an induction process to welcome them into our services. You will also provide advice on welfare and benefits, so a strong understanding of universal credit, housing and homelessness legislation is beneficial. A crucial aspect of this position involves assisting clients in their transition and successful reintegration into society – our mission statement is to ‘promote recovery, maximise independence and build community’. 3. Main Responsibilities • To provide an effective, efficient, responsive and client-focused service for an allocated number of clients • To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs, cooperating with the Client Development Officers and Volunteers • To arrange and attend client house meetings and staff team meetings. To attend relevant statutory and mandatory training as well as other specialist training which might be required for the role. Page 1 of 3 Charity reg: 1116196 • To work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence • To be able to lone work • To be responsible for completing and updating records on ‘Inform’ (QVT’s client management database) and ensure that all your client records are kept up to date • Prepare reports on client issues as required • To manage incidents, accidents and challenging behaviours while maintaining a professional approach and employing effective de-escalation techniques • To ensure that the properties are well-maintained and safe in accordance with Health and Safety legislation • Conduct regular room and property checks to identify any issues and report them to management promptly • Take necessary actions to ensure that cleaning is performed, creating a homely and welcoming environment. • To perform property checks, conduct room inspections and carry out health and safety assessments, taking immediate action as needed. This includes assisting clients with their moving process, both in and out of the property. • Collaborate with clients and other staff members to ensure that all properties are maintained in a clean and tidy condition. This may involve some light cleaning duties such as helping clients pack and unpack during their move, cleaning individual rooms communal areas, and preparing vacant rooms for new occupants. • To support and encourage clients in completing housekeeping and maintenance tasks as needed to ensure a clean and safe living environment. • To assist clients with daily living activities, providing practical help in areas where skills are still developing, to ensure a high quality of accommodation. • To report all maintenance issues and ensure they are addressed promptly to uphold health and safety standards fostering a homely environment for all clients • To document and report any breaches of policies or procedures as well as instances of poor performance, to the Housing Manager • Collaborate with the Housing Manager to ensure that safeguarding practices are followed and documented in accordance with the QVT policy • Provide support/cover to colleagues across all QVT schemes when necessary • Communicate with external agencies and healthcare professionals and attend meetings as required • Travel between QVT schemes as needed • Perform additional tasks as reasonably requested by a manager • Adhere to the QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Positive Behavioural Support Worker Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions and the effects Learning Disabilities Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Knowledge of welfare benefits related to housing Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. Driver with own vehicle E D E E E D E D E E E E E E E E E E E E E D Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
QUO VADIS TRUST
27,820 - 28,932.8 per year
Lewisham
Full-time
JOB DESCRIPTION Job Title Responsible to Supported Housing Officer (Mental Health / Rough Sleepers / Care Leavers) Housing Manager Responsible for N/A Hours Pay Service Location Full time, 35 hours per week – 9am – 5pm, Mon - Fri £27,820 per annum (rising to £28,932.80 after a successful completion of probation Operations Lewisham 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity in South East London. We provide a service to people who have mental health issues, or who have been rough sleeping, or are care leavers and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To provide high quality support and consistent tenancy advice for our clients, with the aim of helping them recover, move on and rebuild their lives. Quo Vadis Trust (QVT, registered charity number 1116196) is a small charity in South East London. We provide a range of supported housing in South East London to approximately two hundred adults with mental health and complex needs. As a Supported Housing Officer, you will be expected to manage and key work a caseload of adults, some of whom have multiple and various mental health needs such as anxiety, depression and bi-polar disorder amongst other diagnoses, varied support needs such as substance misuse issues, and in some cases a lack of trust in support services. Therefore, one of the challenges of this role will be to encourage your clients to effectively engage with the recovery process. You will work with your clients to carry out individual support and needs planning and create SMART goals to maximise the potential for their recovery. You will be greeting new clients, risk assessing them and delivering an induction process to welcome them into our services. Part of this role also involves providing advice on welfare and benefits; therefore, an understanding of universal credit, housing and homelessness legislation is an advantage. A critical part of this role will be helping clients to move on and successfully reintegrate back into society – our mission statement is to ‘promote recovery, maximise independence and build community’. Charity reg: 1116196 Page 1 of 4 3. Main Responsibilities • To provide an effective, efficient, responsive and client-focused service for an allocated number of clients • To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs, cooperating with the Client Development coordinators and volunteers • To work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence • To be able to lone working • To be responsible for completing and updating records on ‘Inform’ (QVT’s client management database) to ensure that all your client records are kept up to date • Prepare reports on client issues as required • To deal with incidents, accidents and challenging behaviours maintaining a professional approach and using adequate de-escalation techniques • To assure that the properties are maintained at a good standard and safe, in line with Health and Safety legislation • To carry out room checks and properties checks regularly with the purpose of identifying issues and report to management in a timely manner. • To take actions when needed, such as cleaning or simple repairs to make sure that the environment is homely and welcoming. • To carry out property checks, room checks, health and safety checks, taking immediate action, helping clients to move in and out. • To work alongside and support clients and other staff members to ensure that all properties are kept clean. This means that some light cleaning duties are required, for example helping clients to pack and unpack during move on, light cleaning of the room and communal areas, voids cleaning. • To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment. • To support clients with daily living activities, including practical assistance where skills are not yet developed, to ensure that clients enjoy a high quality of accommodation. • To report all maintenance issues and ensure that they are followed up to maintain health and safety standards, and to create a homely environment for all clients • To record and report any breaches of policy and procedure or poor performance to the Housing Manager • To work with the Housing Manager to ensure safeguarding practices are followed and recorded in line with the QVT policy • To provide cover for other Housing Officers across all QVT schemes if necessary • To liaise with external agencies and attend meetings as required • To travel between QVT schemes where necessary • To undertake any other tasks which might reasonably be requested by a manager • To work in line with QVT company values: Dignity, Excellence, Respect, Integrity, Kindness Charity reg: 1116196 Page 2 of 4 This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. PERSON SPECIFICATION Job Title Department Supported Housing Officer Operations Education, Qualifications and Training Essential or Desirable Method of assessment in a social housing Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Homelessness Substance misuse and addiction E D D E D Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience D E Knowledge of welfare benefits related to housing D Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude E E E E Application form & Test Application form Interview Application form Interview Application form & Test Application form Interview Application form Interview Application form Interview Application form Interview Application form Interview & test Application form Interview Application form Interview Application form Interview Charity reg: 1116196 Page 3 of 4 initiative and a Ability to work on own commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. Driver with own vehicle in E E E E E E E E E D Application form Interview Interview Interview Interview Interview Interview Application form Application form Interview DBS Check Interview Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 4 of 4
JOB DESCRIPTION Job Title Concierge Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Full time, 35 hours each week as per published rota £25, 201 per annum Operations Croydon / South-East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South- East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South-East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To consistently provide a welcoming and professional service to all our clients and visitors, while cultivating a safe, secure and pleasant living environment, for all everyone. • Provide tenancy sustainment support to clients residing in our 24-hour scheme • Respond appropriately and promptly to emergency situations, adhering to the organisation’s on-call and emergency policies • Ensure that the scheme is kept clean, safe and well maintained at all times • Update and maintain accurate records in the organisation’s customer management database 3. Main Responsibilities • Always provide a welcoming and professional presence to clients and visitors. • Conduct regular fire alarm tests and follow local fire alarm and safety evacuation procedures. • Build and maintain effective working relationships with all clients, being responsive and attentive to their building or safety requests • Arrange and participate house meetings and team meetings. Attend relevant statutory and mandatory training, along with any other specialist training required for the role • Be responsible for completing and updating records in the ‘Inform’ (QVT’s client management database). • Handle incidents, accidents and challenging behaviours while maintaining a professional approach and utilising appropriate de-escalation techniques • Ensure that the properties are maintained to a high standard and are safe, in accordance with Health and Safety legislation Charity reg: 1116196 Page 1 of 3 • Conduct regular room, property and health & safety checks to identify issues and report them to management promptly. • Take necessary actions, such as cleaning or performing minor repairs to ensure that the environment is homely and welcoming. • Assist clients with the moving process, both in and out. • Collaborate with clients and other staff members to maintain cleanliness in all properties. This includes light cleaning duties during moves, cleaning of rooms and communal areas, and cleaning of vacant rooms. • Report all maintenance issues and ensure they are addressed to uphold health and safety standards, and foster a homely atmosphere for all clients • Work with relevant colleagues to ensure that safeguarding practices are adhered to and documented according to QVT policy • Provide coverage for other QVT schemes when needed • Liaise with external agencies and attend meetings as required • Travel between QVT schemes as necessary • Undertake any additional tasks that may be reasonably requested by a manager • Uphold QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Concierge – 24-hour scheme Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Learning Disabilities Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. E D D E D D E E E E E E E E E E E E E E Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
QUO VADIS TRUST
40,495 per year
South-east London, Croydon and Bexley
Full-time
JOB DESCRIPTION Job Title Responsible to Responsible for Hours Salary Supported Housing Deputy Manager Supported Housing Manager Housing Officers, Care and Support Workers, Concierge 35 hours/week including Manager On-Call Commitment Up to £40,495 plus generous holiday allowance and other benefits Organisational Context Quo Vadis Trust (QVT, charity number 1116196) is a specialist housing charity in South-east London, Croydon and Bexley. We provide a service to people who have mental health and behaviours that challenge and who also need support with their housing. Quo Vadis Trust provides homes for around 200 people in South-East London. Our range of support both on and off the premises helps each individual client to maximize their independence. Job Purpose Reporting to the Supported Housing Manager, you will deputise and be responsible for delivering client-focused support and enhancing the quality of life for individuals facing the challenges of compound trauma and complex needs. The person in this role will support the Manager to oversee accommodation-based services and manage care and support workers, supported housing workers, positive behaviour support workers and ancillary staff. You will be accountable for the well-being of clients, and everyone present on the siite, including staff, visitors and clients. This role is essential in providing expert support and interventions for individuals who have experienced varying levels of trauma in their lives. We will adopt a recovery orientated approach to help clients rebuild their lives, giving them the best chances to achieve their full potential. Responsibilities include delivering enhanced housing management services that are comprehensive, provide value for money and are in accordance with QVT’s values and goals. All clients will require medium-to- high level support based on their varied mental health and behavioural needs. As a Supported Housing Deputy Manager, your role will involve ensuring that assessments, needs evaluations, and risk planning are conducted in a proactive and preventative manner. This will enable the development and implementation of personalised recovery plans. You will support the Manager to provide essential support structures for trauma informed and therapeutic individual and group therapy, addressing crises to prevent or limit crisis and offering immediate assistance as needed. Additionally, you will be expected to deputise for the Manager and collaborate with multi-disciplinary partners and agencies. such as Mental Health teams, Social Workers, and other healthcare professionals to deliver a holistic and recovery-focused service. You will also support the Manager to ensure that your team receives appropriate training for their roles, thus maintaining a high standard of trauma-informed care and support for our clients. Duties and Responsibilities Customer Service Our customers are the heart of everything we do. They are our partners, beneficiaries and the individuals we serve. We expect courtesy, kindness, compassion and passion in all our interactions with one another. We are here because of our customers, and we exemplify our Values of Dignity, Excellence, Respect, Integrity and Kindness. By joining this dynamic team, you will become an extension of our love-based approach. Management of a group or cluster of services Our client work is central to everything we do at QVT. Therefore, our Supported Housing Deputy Managers must: • Oversee case management and ensure the development and implementation of individualised support plans for clients; tailored to address specific needs. • Effectively monitor clients’ progress and adjust support plans as necessary based on ongoing assessments and feedback. • Promote a trauma informed environment by maintaining a safe and supportive environment that minimise triggers and encourage healing. • Support the Manager to ensure the Team provides an effective, efficient, responsive and customer-focused holistic enhanced housing management service. • Deputise in the absence of the Manager and take initial responsibility for managing complaints from clients and all stakeholders. • Record and audit the handling of all complaints, compliments and incidents and report findings to the Supported Housing Manager. Support the Manager to conduct regular trend analysis of the services and report any concerns to the Manager. Assist in the collaboration of clients and stakeholders to compile agreed standards for each scheme. These standards will cover health & safety, cleanliness; client behaviour and engagement; maintenance, service charges, rent responsibilities, and any other areas identified by staff and clients. • Ensure that each scheme under your oversight meets the agreed standard in all identified areas and take necessary actions to maintain these. • Liaise with the Maintenance Team regarding all maintenance matters, with a particular focus on void and re-let policy & procedures. Proactively minimise void periods and turnover times avoid unnecessary income loss. • Ensure each scheme remains compliant with all Health and Safety requirements and take responsibility for the timely and accurate reporting of any safeguarding issues. • Organise and attend regular house meetings with clients at least once a month, ensuring agenda items are identified prior to the meeting and that minutes are taken and distributed promptly. • Audit each scheme at least twice a month for Health & Safety, maintenance, regulatory compliance, and cleanliness. • Assist the Manager to ensure t h a t audit trails are timely and available for inspection when requested by senior colleagues and Commissioners. • Assist in conducting monthly spot checks of all services and the reporting of the findings to the Chief Operating Officer. • Ensure that all clients receive regular key working sessions, and that risk assessments and support plans are updated based on their needs. • Ensure that all clients work towards SMART goals that support their recovery and promote independence. • Manage QVT’s InForm database ensuring it is kept up to date. Line Management of Care & Support team and Concierge team. • Support the Manager to collaborate closely with the Chief Operating Officer and the HR department in various areas concerning the team members you are responsible, including: • Recruitment and induction, • Training, • Supervision, • Annual appraisals, addressing performance issues, grievances and disciplinary matters. • Schedule regular one-on-one meetings with each team member you manage at least every six weeks. These meetings will focus on agreeing upon work plan objectives, discussing achievements, and identifying areas for personal and professional development. • Conduct staff team meetings at least o n c e a month and ensure that agenda items are identified in advance, and that minutes are taken and distributed promptly after each meeting. Additionally, participate in the Manager-On-Call Rota and maintain detailed reports for audit purposes. • Manage scheme-based rotas and arrange relief cover if needed, utilising bank staff, or covering shifts in emergencies when necessary. • Oversee team members effectively by ensuring that annual leave is taken regularly and that no more than one team member is on annual leave at any given time. • Plan rotas ensuring adequate staff cover for each scheme. • Be prepared to cover the role of Positive Behaviour Support or other shift Worker at a scheme when a staff member is absent. External Agencies • Represent Quo Vadis Trust to external agencies to develop and strengthen partnerships, while effectively communicating the Trust’s vision, values and strategic objectives. • Collaborate with external agencies that can help achieve clients’ goals. Including Croydon Council, South London & Maudsley NHS Trust, other statutory and voluntary organisations as well as families and friends. • Encourage and support client engagement with the community and build alliances with community organisations. • Maintain the highest level of professionalism at all times. Budgetary control Support the Manager to collaborate with the Chief Operating Officer regarding specific aspects of the service budgets. This will involve: - Assisting in identifying areas to be included in the budget, - Monitoring expenditure and managing petty cash and personal expenses prudently, - Striving to minimise variances and adhere to the budget by realising economies of scale, ensuring value for money, and maintaining the highest quality at all times). New Services Support the Housing Manager to collaborate with the team through effective project management, including the Chief Operating Officer and other internal and external colleagues when launching a new property. Health and Safety • Ensure that all staff adhere to lone working policies & procedures and that personal safety equipment - including alarms and mobile phones – is maintained and used effectively at all times. Regular Stress tests should be conducted as part of this routine to verify the effectiveness of these procedures. • Guarantee that all services are upheld to a high standard in terms of health and safety, cleanliness and that audit trails are readily available for inspection by the Chief Operating Officer and other regulatory agencies. • All employees must observe, comply and continually promote Quo Vadis Trust’s policies and procedures for Health and Safety. General • QVT is a regulated provider and is responsible to the Regulator of Social Housing for compliance with regulatory requirements. The post holder is part of the reporting process and must maintain accurate and timely records and be ready for inspection at any time; announced and unannounced. • Undertake any other tasks which might reasonably be requested by the Supported Housing Manager, Chief Operating Officer or the CEO. Equality, Diversity and Inclusion All employees must observe, comply and continually promote QVT’s Equality, Diversity and Inclusion Policy. This job description is as it is presently constructed. This will be reviewed periodically to ensure that the job description fully reflects the responsibilities of the role. It will be updated and amended in keeping with service changes and developments. PERSON SPECIFICATION Job title Department Supported Housing Manager Operations Education, Qualifications and Training Specialism in a therapeutic approach and related qualification Specialist relevant training or experience in the Recovery Model. Experience Experience in working with clients who live in supported accommodation Experience working in the mental health sector Demonstrable customer service experience Experience of managing a team, rotas and a budget Computer literate, with knowledge all Microsoft applications particularly word and excel Experience of managing a CRM database or similar Service improvement experience Skills/Abilities High standards of numeracy and literacy Excellent leadership and supervision skills - develops and communicates vision. Awareness of current housing issues and tenancy sustainment Essential Desirable Method of assessment Application form and interview Application form Interview Application form Interview Application form Interview Application form Interview Application form Interview Application form/test Application form Interview Application form Interview Application form/test Application form Interview Application form Interview Knowledge of welfare benefits related to housing Knowledge of rights and responsibilities of landlord and tenant A creative but logical analytical approach to problem solving Attention to detail, including documentation standards Able to relate with clients and Stakeholders Ability to represent QVT at external meetings and create sound working relationships with external stakeholders Ability to work under pressure and to tight deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and commitment to team working Have a flexible, adaptable and proactive approach Be approachable, collaborative and collegiate and a real team player Other relevant criteria Able to travel swiftly and easily between sites with the ability to drive and access to own vehicle Able to participate in Manager-On- Call rota and get to destinations easily and swiftly if necessary Effective staff management and problem-solving skills Application form Interview Application form Interview Application form Interview Application form Interview Application form Interview Application form Interview Application form Interview Application form Interview Application form Interview Interview Interview Interview Interview Application form Interview Instruction If more than the required number of applicants pass the minimum shortlist score, only the required number of applicants will be interviewed. However, should any candidate who suffers with a disability meet the minimum shortlist score, they will automatically be invited to attend for interview, which may mean interviewing more than required number of candidates.
JOB DESCRIPTION Job Title People & Culture Administrator Responsible to People & Culture Team Responsible for N/A Contract Permanent, full time – 35 hours per week Hours Salary 9am–5pm, Monday - Friday £28,932 per annum (£30,090 after successful completion of a 6- month probation) Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence. Job Purpose To provide administrative support for the People & Culture Team. Main Responsibilities 1. HR Provide general day-to-day HR support across QVT including coordinating our HR software Employment Hero, and in relation to Employee Benefits, Learning & Development, and Recruitment, all in compliance with statutory obligations and best practice. - Assisting the People & Culture Team with all generalist HR matters - Assist with Onboarding and Offboarding processes, referencing the checklists - Assisting with preparation(s) for disciplinary and grievance hearings as necessary - Assist with coordination and support of recruitment administration - Assisting with maintaining employee contracts, personnel files and other employee information - Assisting with coordination of training and development programmes including administration of online training in conjunction with the L&D lead within the People & Culture Team, and liaising with external training bodies as required - Assist with administrating and processing of DBS applications and Eligibility to Work in the UK for team members - Assist with providing administrative support as required, including in respect of the Benefit Schemes and eligibility to work records and audits - Taking minutes for HR meetings e.g. fact-finding, investigations, disciplinaries and grievances - Assist with maintaining accurate records of team member supervisions - Assist with the administration of all QVT Employee benefits - Assist with providing data for quarterly HR Key Performance Indicators to the Quality Assurance Team - Assisting with quarterly HR report as requested - Assist with benchmarking processes and pay reviews - Assist with managing and maintaining filing, database systems and inventories - Assist with payroll and pension administration - Other reasonable duties and requests which need to be undertaken from time to time 2. Office management - Offer an excellent customer service as first and main point of call to Central Services - Be flexible in approach and compassionate in all people relations - Receive and direct telephone calls, and relay conversation and relevant messages to others while maintaining accuracy, clarity and confidentiality - Take responsibility for all email enquiries, ensuring they are forwarded to the correct team member - Establish rapport with team members, clients, visitors going in and out of the Central Services office on a daily basis - Ensure office is kept tidy, plants are watered, and all equipment is in good working order - Ensure the proper filing of relevant documents (QVT is a paperless office therefore documents are scanned and filed) - Assist with the distribution of post - Take and distribute accurate and confidential minutes at meetings and conferences - Work alongside the rest of the admin team and provide cover for them as necessary during absence. 3. General - Be a problem solver, responsive and willing to meet the changing demands and challenges of the organisation - Positively represent QVT to outside bodies to assist in the development and strengthening of partnerships and communicating the Trust’s vision, values and strategic aims - Communicate effectively and work productively with all team members - Be a team player in all activities - Foster positivity and productive working relationship with all internal and external stakeholders, contractors, suppliers and agencies - Exercise a high degree of probity and personal integrity in dealing with both internal and external stakeholders, contractors, suppliers and agencies - Adhere to all QVT’s policies and procedures. - Undertake any other tasks which might reasonably be requested by line manager including assistance with IT-related matters - Provide general office support and administration where required, including coordinating with the Admin Team to arrange phone coverage - To work in line with QVT company values: Dignity, Excellence, Respect, Integrity, Kindness Health and Safety All employees must observe, comply with and continually promote QVT’s policies and procedures for Health and Safety Equality, Diversity and Inclusion We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. All employees must observe, comply and continually promote QVT’s Equality, Diversity and Inclusion Policy. This job description of the role is as it is presently constructed. This will be reviewed periodically and updated to ensure that the job description fully reflects the responsibilities of the job. PERSON SPECIFICATION Job title Department People & Culture Administrator Central Services Education, Qualifications and Training Essential Desirable Very high standard of written communication Experience Working in a similar HR role Working in Mental Health Working for a Charity Skills/Abilities Proficient in Microsoft Office and Outlook Ability to work under pressure and to deadlines Good, clear, verbal and written communication skills Eye for detail and proof-reading ability Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and demonstrate a commitment to team working Flexible and adaptable Tact, diplomacy and discretion Organised, methodical and thorough, with an eye for detail Awareness of GDPR A confident manner, and the ability to communicate at all levels A positive and friendly demeanour and a ‘can-do’ attitude Other relevant criteria Ability to travel between sites when required
JOB DESCRIPTION Job Title Concierge Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Part-time 14 hours per week – Day shifts, occasional night shifts as per rota £10,080.57 per annum Operations Croydon / South-East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South- East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South-East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To consistently provide a welcoming and professional service to all our clients and visitors, while cultivating a safe, secure and pleasant living environment, for all everyone. • Provide tenancy sustainment support to clients residing in our 24-hour scheme • Respond appropriately and promptly to emergency situations, adhering to the organisation’s on-call and emergency policies • Ensure that the scheme is kept clean, safe and well maintained at all times • Update and maintain accurate records in the organisation’s customer management database 3. Main Responsibilities • Always provide a welcoming and professional presence to clients and visitors. • Conduct regular fire alarm tests and follow local fire alarm and safety evacuation procedures. • Build and maintain effective working relationships with all clients, being responsive and attentive to their building or safety requests • Arrange and participate house meetings and team meetings. Attend relevant statutory and mandatory training, along with any other specialist training required for the role • Be responsible for completing and updating records in the ‘Inform’ (QVT’s client management database). • Handle incidents, accidents and challenging behaviours while maintaining a professional approach and utilising appropriate de-escalation techniques • Ensure that the properties are maintained to a high standard and are safe, in accordance with Health and Safety legislation Charity reg: 1116196 Page 1 of 3 • Conduct regular room, property and health & safety checks to identify issues and report them to management promptly. • Take necessary actions, such as cleaning or performing minor repairs to ensure that the environment is homely and welcoming. • Assist clients with the moving process, both in and out. • Collaborate with clients and other staff members to maintain cleanliness in all properties. This includes light cleaning duties during moves, cleaning of rooms and communal areas, and cleaning of vacant rooms. • Report all maintenance issues and ensure they are addressed to uphold health and safety standards, and foster a homely atmosphere for all clients • Work with relevant colleagues to ensure that safeguarding practices are adhered to and documented according to QVT policy • Provide coverage for other QVT schemes when needed • Liaise with external agencies and attend meetings as required • Travel between QVT schemes as necessary • Undertake any additional tasks that may be reasonably requested by a manager • Uphold QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Concierge – 24-hour scheme Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Learning Disabilities Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. E D D E D D E E E E E E E E E E E E E E Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
QUO VADIS TRUST
11,554.59 - 12,036.04 per year
Croydon Borough
Part-time
JOB DESCRIPTION Job Title Care & Support Worker (Mental Health) Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Part-time, 14 hours per week – weekend shifts – early / late shifts, occasional night shifts £11,554.59 per annum (rising to £12,036.04 after a successful completion of probation) Operations Croydon Borough 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To provide high quality support and consistent tenancy advice for our clients, with the aim of helping them recover, move on and rebuild their lives. As a Care & Support Worker you will be expected to manage and key work a caseload of adults with multiple and various mental health needs such as anxiety, depression and bi- polar disorder amongst other diagnoses, varied support needs such as substance misuse issues, and in some cases a lack of trust in support services. Therefore, one of the challenges of this role will be to encourage your clients to effectively engage with the recovery process. You will work with your clients to carry out individual support and needs planning and create SMART goals to maximise the potential for their recovery. You will be greeting new clients, risk assessing them and delivering an induction process to welcome them into our services. Part of this role also involves providing advice on welfare and benefits; therefore, an understanding of universal credit, housing and homelessness legislation is an advantage. A critical part of this role will be helping clients to move on and successfully reintegrate back into society – our mission statement is to ‘promote recovery, maximise independence and build community’. 3. Main Responsibilities • To provide an effective, efficient, responsive and client-focused service for an allocated number of clients • To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs, cooperating with the Client Development coordinators and volunteers • To work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence • To be able to lone work • To be responsible for completing and updating records on ‘Inform’ (QVT’s client management database) to ensure that all your client records are kept up to date Charity reg: 1116196 Page 1 of 3 • Prepare reports on client issues as required • To deal with incidents, accidents and challenging behaviours maintaining a professional approach and using adequate de-escalation techniques • To assure that the properties are maintained at a good standard and safe, in line with Health and Safety legislation • To carry out room checks and properties checks regularly with the purpose of identifying issues and report to management in a timely manner. • To take actions when needed, ensuring cleaning is done to create an environment that is homely and welcoming. • To carry out property checks, room checks, health and safety checks, taking immediate action, helping clients to move in and out. • To work alongside and support clients and other staff members to ensure that all properties are kept clean. This means that some light cleaning duties are required, for example helping clients to pack and unpack during move on, light cleaning of the room and communal areas, voids cleaning. • To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment. • To support clients with daily living activities, including practical assistance where skills are not yet developed, to ensure that clients enjoy a high quality of accommodation. • To report all maintenance issues and ensure that they are followed up to maintain health and safety standards, and to create a homely environment for all clients • To record and report any breaches of policy and procedure or poor performance to the Housing Manager • To work with the Housing Manager to ensure safeguarding practices are followed and recorded in line with the QVT policy • To provide cover for other Housing Officers across all QVT schemes if necessary • To liaise with external agencies and attend meetings as required • To travel between QVT schemes where necessary • To undertake any other tasks which might reasonably be requested by a manager • To work in line with QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Care & Support Worker (Mental Health) – 24 hour scheme Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Knowledge of welfare benefits related to housing Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. Driver with own vehicle E D D E D D E D E E E E E E E E E E E E E D Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
JOB DESCRIPTION Job Title Maintenance Technician Responsible to Head of Maintenance Responsible for N/A Location South East London Hours Service Salary Full time, 35 hours per week Maintenance £36,108.13 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (number 1116196) in South East London. We provide a service to adults at risk living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose At QVT the wellbeing of our clients is of the utmost importance, which is why, as Maintenance Technician, you will play a key role in ensuring that everyone who lives in QVT scheme has a beautiful, safe and well-maintained home. You must be multi-skilled and able to complete minor maintenance, repair and decorating tasks in a timely manner whilst ensuring all work is completed to high standard. You must be an excellent communicator and be able to take directions from your manager whilst also being an enthusiastic and efficient self-starter. We want you to share our passion in providing outstanding services and an exceptional maintenance service across all our schemes for people with mental health needs. 3. Main Responsibilities • Complete maintenance, repair and decorating jobs across all our schemes • Communicate any problems and issues to all stakeholders • Complete all tasks to a high standard • Source materials at the best value for money • Travel to recognised QVT suppliers in order to collect relevant materials and equipment • Liaise with occupiers of designated properties in order to carry out work to the client’s satisfaction • Keep accurate records of all work undertaken • Be willing to complete any identified training which may be required • Complete any other tasks which might reasonably be requested by a manager Charity reg: 1116196 Page 1 of 2 This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. PERSON SPECIFICATION Job Title Department Maintenance Technician Maintenance Criteria Knowledge & Experience Knowledge of Health and Safety legislation Computer literate, familiar with Microsoft packages, able to input job data Previous site-based experience Skills/Abilities Demonstrable customer service experience Capable when working at heights Good, clear, verbal and written communication skills Ability to work under pressure and to deadlines Able to resolve problems efficiently Able to work on own initiative and has a commitment to working as a team Ability to complete tasks in a timely manner whist ensuring work is completed to the highest possible standards Physically capable of moving equipment Basic Plumbing, carpentry and electrical skills Able to demonstrate good time-management and organisation Flexible and adaptable Other relevant criteria Current and valid full & clean UK Driving Licence and access to own vehicle during working hours Has Enhanced DBS clearance (we will arrange) Essential or Desirable E E E E E E E E E E E E E E E E Charity reg: 1116196 Page 2 of 2
QUO VADIS TRUST
28,932.8 - 30,090.11 per year
Southeast London
Full-time
JOB DESCRIPTION Job Title Supported Housing Officer (Mental Health) Responsible to Housing Manager Responsible for N/A Hours Pay Service Location Full time, 35 hours per week – early / late shifts, occasional night shifts £28,932.80 per annum (rising to £30,090.11 after a successful completion of probation) Operations Southeast London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To provide high quality support and consistent tenancy advice for our clients, with the aim of helping them recover, move on and rebuild their lives. As a Supported Housing Officer, you will be expected to manage and key work a caseload of adults with multiple and various mental health needs such as anxiety, depression and bi- polar disorder amongst other diagnoses, varied support needs such as substance misuse issues, and in some cases a lack of trust in support services. Therefore, one of the challenges of this role will be to encourage your clients to effectively engage with the recovery process. You will work with your clients to carry out individual support and needs planning and create SMART goals to maximise the potential for their recovery. You will be greeting new clients, risk assessing them and delivering an induction process to welcome them into our services. Part of this role also involves providing advice on welfare and benefits; therefore, an understanding of universal credit, housing and homelessness legislation is an advantage. A critical part of this role will be helping clients to move on and successfully reintegrate back into society – our mission statement is to ‘promote recovery, maximise independence and build community’. 3. Main Responsibilities • To provide an effective, efficient, responsive and client-focused service for an allocated number of clients • To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs, cooperating with the Client Development coordinators and volunteers • To work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence • To be able to lone work Charity reg: 1116196 Page 1 of 3 • To be responsible for completing and updating records on ‘Inform’ (QVT’s client management database) to ensure that all your client records are kept up to date • Prepare reports on client issues as required • To deal with incidents, accidents and challenging behaviours maintaining a professional approach and using adequate de-escalation techniques • To assure that the properties are maintained at a good standard and safe, in line with Health and Safety legislation • To carry out room checks and properties checks regularly with the purpose of identifying issues and report to management in a timely manner. • To take actions when needed, such as cleaning or simple repairs to make sure that the environment is homely and welcoming. • To carry out property checks, room checks, health and safety checks, taking immediate action, helping clients to move in and out. • To work alongside and support clients and other staff members to ensure that all properties are kept clean. This means that some light cleaning duties are required, for example helping clients to pack and unpack during move on, light cleaning of the room and communal areas, voids cleaning. • To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment. • To support clients with daily living activities, including practical assistance where skills are not yet developed, to ensure that clients enjoy a high quality of accommodation. • To report all maintenance issues and ensure that they are followed up to maintain health and safety standards, and to create a homely environment for all clients • To record and report any breaches of policy and procedure or poor performance to the Housing Manager • To work with the Housing Manager to ensure safeguarding practices are followed and recorded in line with the QVT policy • To provide cover for other Housing Officers across all QVT schemes if necessary • To liaise with external agencies and attend meetings as required • To travel between QVT schemes where necessary • To undertake any other tasks which might reasonably be requested by a manager • To work in line with QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Supported Housing Officer (Mental Health) – 24 hour Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Knowledge of welfare benefits related to housing Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. Driver with own vehicle E D D E D D E D E E E E E E E E E E E E E D Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 3 of 3
JOB DESCRIPTION Job Title Care & Support Worker (Mental Health) Responsible to Croydon Area Manager Responsible for N/A Hours Pay Service Location Night Shift 40-hour week contract - £31,794.29 Operations South East London 1. Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South East London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence. 2. Job Purpose To provide high quality support and consistent tenancy advice for our clients, with the aim of helping them recover, move on and rebuild their lives. As a Care & Support Worker you will be expected to manage and key work a caseload of adults with multiple and various mental health needs such as anxiety, depression and bi- polar disorder amongst other diagnoses, varied support needs such as substance misuse issues, and in some cases a lack of trust in support services. Therefore, one of the challenges of this role will be to encourage your clients to effectively engage with the recovery process. You will work with your clients to carry out individual support and needs planning and create SMART goals to maximise the potential for their recovery. You will be greeting new clients, risk assessing them and delivering an induction process to welcome them into our services. Part of this role also involves providing advice on welfare and benefits; therefore, an understanding of universal credit, housing and homelessness legislation is an advantage. A critical part of this role will be helping clients to move on and successfully reintegrate back into society – our mission statement is to ‘promote recovery, maximise independence and build community’. 3. Main Responsibilities • To provide an effective, efficient, responsive and client-focused service for an allocated number of clients • To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs, cooperating with the Client Development coordinators and volunteers • To work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence • To be able to lone work Charity reg: 1116196 Page 1 of 4 • To be responsible for completing and updating records on ‘Inform’ (QVT’s client management database) to ensure that all your client records are kept up to date • Prepare reports on client issues as required • To deal with incidents, accidents and challenging behaviours maintaining a professional approach and using adequate de-escalation techniques • To assure that the properties are maintained at a good standard and safe, in line with Health and Safety legislation • To carry out room checks and properties checks regularly with the purpose of identifying issues and report to management in a timely manner. • To take actions when needed, ensuring cleaning is done to create an environment that is homely and welcoming. • To carry out property checks, room checks, health and safety checks, taking immediate action, helping clients to move in and out. • To work alongside and support clients and other staff members to ensure that all properties are kept clean. This means that some light cleaning duties are required, for example helping clients to pack and unpack during move on, light cleaning of the room and communal areas, voids cleaning. • To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment. • To support clients with daily living activities, including practical assistance where skills are not yet developed, to ensure that clients enjoy a high quality of accommodation. • To report all maintenance issues and ensure that they are followed up to maintain health and safety standards, and to create a homely environment for all clients • To record and report any breaches of policy and procedure or poor performance to the Housing Manager • To work with the Housing Manager to ensure safeguarding practices are followed and recorded in line with the QVT policy • To provide cover for other Housing Officers across all QVT schemes if necessary • To liaise with external agencies and attend meetings as required • To travel between QVT schemes where necessary • To undertake any other tasks which might reasonably be requested by a manager • To work in line with QVT company values: Dignity, Excellence, Respect, Integrity, Kindness This job description is as it is presently constructed. This will be reviewed periodically and at each annual appraisal to ensure that the job description fully reflects the responsibilities of the job. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 4 PERSON SPECIFICATION Job Title Department Care & Support Worker (Mental Health) – 24 hour scheme Operations Education, Qualifications and Training Essential or Desirable Numerate and Literate to GCSE or equivalent in English and Maths Experience Experience working in a social housing environment Experience working in the mental health sector or other supportive environments Computer literate, familiarity with Microsoft packages, and experience using a client management database Skills/Abilities An understanding of: Mental health conditions Homelessness Substance misuse and addiction Awareness of current housing issues and tenancy sustainment Demonstrable customer service experience Knowledge of welfare benefits related to housing Good, clear, verbal and written communication skills Able to relate to clients Ability to work under pressure and to deadlines Able to demonstrate a conscientious and dedicated attitude Ability to work on own initiative and a commitment to team working Awareness of issues faced by people with mental health issues Flexible and adaptable Patience, empathy and being able to relate to people of all ages and backgrounds Resilience and ability to respond professionally to crisis and relapses An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords Other relevant criteria Willingness to undertake further training Be prepared to work unsociable hours in accordance with 24/7 shift rota if required Enhanced DBS check required/funded by the company prior to starting the position. Driver with own vehicle E D D E D D E D E E E E E E E E E E E E E D Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, Charity reg: 1116196 Page 3 of 4 religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Charity reg: 1116196 Page 4 of 4