Operations Manager (South)

Job Description (May 2026)

The Operations Manager (South) will report to the CEO.

This is a part-time role, oƯering 20-28 hours per week with some flexibility in how the hours are spread across the working week.

The role is primarily based at Aggie’s Headquarters (HQ) in Portsmouth. You will work remotely and from home occasionally if required, while also being expected to regularly visit Pastoral Workers and establishments in the south region in the course of your duties.

Purposes of the Job

The principal purposes of the job are:

a. To support the CEO and work alongside the Operations Manager (South West), in the management of the charity’s day to day operations and Human Resources (HR) function, as part of the Operations and HR Team.

b. To carry out general managerial and administrative tasks in support of Aggie’s HQ as required, in support of the other Managers and Administrators.

c. To carry out such other duties as the management may from time to time reasonably require.

Principal Tasks

The Operations Manager is a key member of the small Aggie’s HQ team and will play a key part in delivering the objectives set by the Board of Trustees and the CEO. The charity’s primary output is delivered by its staƯ of (approx. 40) Pastoral Workers (PWs) and associated volunteers. The management, morale and administration of this team is the most important function for the Operations Manager.

Principal tasks of the role can be summarised as follows:

To deputise for the CEO in all Operations matters, including maintaining staƯ management, morale and personnel administration. The charity’s primary output is delivered by its staƯ of (approx. 40) Pastoral Workers (PW’s) and associated volunteers. The management, morale and administration of this team is the most important function for the Operations Manager. This includes but is not limited to the following:

o To assist the CEO in conveying the agreed vision and strategy to staƯ, and to motivate them in the practical delivery of their output.

o To manage administrative links between Aggie’s HQ, Chaplaincy Team Leaders and Chaplains, salaried Aggie’s staƯ and volunteers, through the day-to-day oversight of the co-ordinator working on behalf of the Operations and HR Team, assisting that person in their administrative tasks as required.

o Engage with Chaplaincy Teams Leaders in order to support eƯective line management of the Pastoral Workers and Volunteers.

o To contribute to the Operations and HR Teams function of ensuring that all staƯ are appropriately equipped and enabled to fulfil their roles (including uniform, IT equipment, Aggie’s communications supplies etc).

o To support in the oversight and maintenance of the Terms of Reference for all staƯ.

o To lead on the management of the recruitment and onboarding of Salaried StaƯ & Volunteers.

o Manage the onboarding process for new staƯ members and volunteers, ensuring compliance with Aggie’s procedures.

o Prepare all necessary documentation and ensure new team members are equipped to begin work.

o Maintain accurate records of onboarding.

o To provide oversight and assist in the fulfilling of all necessary induction, mandatory and continuation training for all staƯ. This will include ensuring compliance with regard to the Training Matrix and Training Database.

o To contribute to the management and delivery of the annual personnel appraisal process.

o To contribute to the monitoring and ensuring of compliance with the Aggie’s Safeguarding Policies, including DBS checks and Safeguarding Training.

o As required by the CEO, to be involved in supporting the resolution of people (HR) issues.

o To act as Line Manager to the two team Co-ordinators (Pastoral Worker and Community Waves) operating within their region.

o Keep Operations and HR policies, processes, and systems up to date in conjunction with the CEO and relevant team co-ordinator.

o Support the CEO with planning of Staff and Trustee events, including conferences and meetings, and handle related managerial and administrative tasks which cannot appropriately be undertaken by other team members.

o Respond to Operational and HR inquiries from Pastoral Workers, Volunteers, and Chaplaincy Service team members.

o Promote Aggie’s StoryBook Waves and other initiatives such as the 150th Anniversary celebrations amongst Aggie’s Staff, Volunteers, link organisations and beneficiaries and support their implementation as appropriate and necessary.

The Operations Manager will occasionally be required to fulfil the above tasks for all Aggie’s StaƯ and Volunteers, regardless of their location. However, the Operations Manager (South) will normally focus on supporting those located in the south region and will be responsible to the CEO for those personnel in particular. In order to deliver against this responsibility, the Operations Manager will be expected to establish strong working relationships with those personnel through regular visits to those bases and establishments and through regular contact with them, oƯering support, assistance and advice as required. The Operations Manager will meet regularly with the CEO and the regional management teams, in order to provide more detailed updates on the operational status of the charity within that region.

Aggie’s Head OƯice team is a small team and from time to time you will be expected to help other departments/teams within the organisation to ensure smooth running of the charity.

Person Specification

Personal Attributes

Collaborative team player with the ability to work independently.

Flexible, adaptable, and able to perform well under pressure.

Able to perform basic managerial functions and provide oversight / day-to-day management of one person / a small team.

Capable of conducting and taking the lead on 1-2-1- meetings with staƯ and / or volunteers.

Self-motivated, energetic, and resourceful.

Excellent teamwork and communication skills.

Highly organised, self-motivated, and able to manage workload eƯectively.

Logical, numerate, and detail oriented.

Honest and discreet in handling confidential information.

Flexible, innovative, and solution-focused, with a drive for continuous improvement.

Professional Experience

Proven experience in administrative roles.

Process-driven with excellent attention to detail.

Familiarity with the military and its associated lifestyle is desirable.

Strong IT proficiency, with the ability to produce accurate and well-written reports.
Proficient in Microsoft OƯice applications.

Resources Provided

Fully serviced oƯice at Aggie’s Head OƯice, Portsmouth.

Laptop and mobile phone provided for remote work.

Other resources as agreed with CEO to facilitate remote working and meetings.

Other Requirements

Commitment to diversity and equality within the workplace.

Willingness to work within a charity guided by Christian values, though no Genuine Occupational Requirement to be a practicing Christian is in place.

Desirable Skills and Experience

Managerial experience desirable but not essential.

Experience working with volunteers or within the charity sector.

Qualifications

Desirable

Relevant training and CPD courses to enable person to fulfil job description, as agreed with CEO.

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