Citizens Advice East Berkshire is recruiting a Telephone Advice Assessor to help deliver high‑quality, independent advice to people across Bracknell Forest, Slough and the Royal Borough of Windsor and Maidenhead. This permanent, full‑time role offers hybrid working and the opportunity to make a real difference by supporting clients with a wide range of issues during challenging times.
In this role, you will be the first point of contact for many clients, interviewing individuals over the telephone to understand their circumstances, identify priorities, and provide accurate, high‑quality advice. You will research and explain options clearly, help clients make informed decisions and – where appropriate – act on their behalf or refer them to specialist services. You will also maintain clear and accurate case records in line with Citizens Advice quality standards.
You will work as part of a collaborative team, supported by an Advice Service Supervisor, with access to training and development to help you build your skills and confidence. The role offers a hybrid working model, with a mix of office‑based and remote working, and we are open to job share arrangements.
This is an ideal opportunity for someone with experience in customer service or call handling who enjoys helping people, is non‑judgmental and is motivated by making a real difference in their local community.
Key Details
- Job title:Telephone Advice Assessor
- Salary:£24,377 per annum
- Hours:Full time – 37 hours per week (job share considered)
- Contract term:Permanent
- Location:Hybrid working, based out of our Bracknell and Maidenhead offices
- Closing date:Midnight, 25 January 2026
- Interviews:From 26 January 2026
Employee Benefits
- 5% employer pension contribution
- Generous holiday entitlement – 25 days plus 8 public holidays
- Free parking at Maidenhead and Bracknell offices
- Employee Assistance Programme
- Employee Perks Programme
Our Commitment to Equality and Diversity
Citizens Advice East Berkshire values diversity and promotes equality. We welcome applications from suitably skilled candidates from all backgrounds and are committed to providing support and reasonable adjustments throughout the recruitment process.
Job Pack and Application
For full details about the role, responsibilities, person specification, and what it’s like to work at Citizens Advice East Berkshire, please download the Job Pack below.
Please send your completed Application Form and Diversity Monitoring Form to recruitment@caeb.org.uk
Please note: All candidates are required to complete the official application form. Submissions of CVs alone will not be accepted or considered.
The application closing date is midnight on 25 January 2026.
CAEB-Telephone-Assessor-job-pack
Volunteer Diversity Monitoring Form Aug 23
The Diversity Monitoring Form is used for monitoring purposes only and is not seen by the recruitment panel.