Featured
Live Borders
53,865 per year (pro rata)
HQ, Newtown, St Boswells
Full-time
16th February 2026
Listed 1 week ago
RECRUITMENT PACKHEAD OF LEISURE SERVICES(Sport Facilities and Services, Health and Fitness, Community Centres,Town Halls, Social Prescribing and Child and Adult Programmes) About Live Borders A message from our CEO The Role Key Responsibilities Knowledge and Experience Packages and Benefits Working In the Borders CONTENTS ABOUT LIVE BORDERS Live Borders is a forward-looking charitable trust at the heart of the Scottish Borders, delivering active, creative, heritage, life-long learning and community services that make a real difference to people’s lives. We exist to help communities thrive - physically, creatively and socially. Every day, our teams support people to be active, curious and connected, whether that’s through sport and fitness, libraries and learning, arts and heritage, museums, events or community programmes. Since our establishment in 2016, Live Borders has brought together sport, leisure, culture and learning services into one organisation with a shared purpose: to improve wellbeing, reduce inequality and strengthen communities across one of Scotland’s most distinctive regions. A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT The Scottish Borders is a unique place - rural, diverse and deeply connected to its communities. Live Borders reflects that. We deliver services across towns, villages and rural communities, reaching people of all ages and backgrounds. Each year, we support more than a million visits to our sport and leisure facilities and hundreds of thousands of visits to our cultural venues and services. But our ambition goes beyond numbers. We want to ensure that what we offer is relevant, inclusive and responsive to the changing needs of the communities we serve. We reinvest every penny we generate back into services and communities, ensuring public value and social impact sits at the heart of everything we do. A TIME OF OPPORTUNITY AND CHANGE Live Borders is on an exciting journey. With new leadership and a clear focus on impact, we are strengthening how we engage with communities, partners and stakeholders, and how we tell our story. This is a place for people who want to make a difference - who are motivated by purpose, but also excited by change, improvement and innovation. Following an organisational restructure, we have an exciting opportunity to recruit three new heads of service roles, including this role. The role holder will have a career defining opportunity to establish and develop a restructured service and be a major influencer and leader, shaping the transformation of Live Borders. A MESSAGE FROM OUR CHIEF EXECUTIVE Thank you for your interest in joining Live Borders. Live Borders plays a vital role in the life of the Scottish Borders. Every day, our teams support people to be active, creative, curious and connected, through active living, creativity, culture and heritage, learning and community services. The impact of this work is felt across our communities, and it matters deeply. We are a values-led organisation with a strong sense of purpose, and we are also one that is evolving, responding to the changing needs of our communities, the challenges facing the public and third sectors, and the opportunities ahead of us. This is a moment to be ambitious, thoughtful and bold about how we deliver our services and how we engage with the people we serve. Our senior leadership roles are critical to that journey. We are looking for people who bring professional expertise, strategic thinking and a collaborative mindset, people who are motivated by purpose, but also comfortable leading change, asking questions and finding better ways of working. Above all, we are looking for leaders who care about people and place, and who want to make a positive, lasting difference. At Live Borders, we value openness, inclusion and teamwork. We believe that empowered people deliver the best services, and we are committed to creating an environment where our leaders and teams can grow, develop and do their best work. If you are excited by the opportunity to lead, to shape the future of an organisation rooted in community and impact, and to be part of a committed and passionate team, I encourage you to consider joining us. I look forward to welcoming the next generation of leaders to Live Borders. Catriona McAllister Chief Executive Live Borders THE ROLE Hours: 37 Location: HQ, Newtown, St Boswells / Hybrid Salary: Grade 13: £53,865 - £58,360 The Head of Leisure Services will be accountable for setting an innovative, compelling strategic direction for their portfolio, focused on productivity, income generation, exceptional service and risks and opportunities. You will have a demonstrable track record at this level and be able to evidence experience of significant transformational change. You will be a proven leader who has led large teams through whole-system cultural change, with the ability to identify learning and development opportunities to improve the team's productivity, capabilities, and competencies. Your focus will be on delivering transformational change that improves services, increases income generation, and widens inclusion across the portfolio. You will lead the delivery of the portfolio's strategic plan with the drive and passion to bring innovation and deliver the business case targets within your remit. Live Borders is a charity and key community delivery partner to a wide range of organisations. A fundamental element of the remit is to develop strong delivery partnerships and initiatives that can help the organisation secure additional funds and grants, and accelerate the delivery of national, regional, and our own strategic priorities. THE ROLE The Head of Leisure Services will be accountable for delivering key performance measures of both financial and social impact across their portfolio. Live Borders is at a pivotal moment. Following the recent council-led review of our services, the Head of Leisure Services will be a key programme manager, supporting the CEO in delivering the launch of the Business Transformation Programme, designed to secure a sustainable future for our diverse portfolio of facilities and services. This ambitious three-year programme will provide significant improvements in efficiency, productivity, and customer experience, ensuring that the Scottish Borders remains a vibrant place to live, work, and visit. You will lead over £5m of capital investments in our estate. You should have a proven track record in senior project management and be able to demonstrate a thorough understanding of project management methodology. KEY RESPONSIBILITES STRATEGIC DEVELOPMENT Contribute to the development of the organisational strategic planning process and be accountable for delivering the outcomes and impacts for their portfolio of services. Provide a challenge to the development of strategic plans, ensuring that focus remains on the delivery of social impact and financial targets. Lead partnership management with SBC and external sector bodies relating to the portfolio. Develop detailed implementation plans to ensure the portfolio's operations deliver exceptional service and demonstrate regular progress toward key performance indicators. Monitor progress and implement mitigation to succeed. Represent the organisation at appropriate sector forums. Attend networking events and industry-related events to enhance and strengthen the Live Borders profile and to key role holders' sector knowledge. Contribute to the corporate management, growth and development of the organisation as a key member of the Senior Leadership Team. Lead relevant cross- company working groups Act as Programme Manager, leading strategic programmes and projects as part of the Business Transformation Programme. Ensure the portfolio’s organisational structure is fit for purpose and has the capacity and capabilities to deliver the strategic plan. Make recommendations for changes to the structure to reflect evolving service demands. As part of a wider stakeholder group, implement and drive forward the delivery of the Scottish Borders Council Sport and Physical Activity Strategy. SERVICE DELIVERY Ensure services within the portfolio are delivered. Oversee the design and delivery of all activity programmes with a focus on inclusion, service excellence, social impact and improved income generation. Ensure that service managers within the portfolio are accountable for delivering innovative programmes and excellent customer service with safe practices at the core of service provision. Accountable for the cascaded development and delivery of operational plans for areas of responsibility. Ensure that managers achieve Key Performance Indicators and that service delivery is managed effectively and adheres to Health and Safety guidelines and statute legislation. Embed a culture and system of continuous improvement with robust monitoring and evaluation of customer satisfaction in place. Monitor and analyse business performance data and are competent at using data and research to underpin decision-making and innovation. Provide and present reports, data and advice to the Executive team, staff teams, partners and the Board as required. Oversee the management of contracts with all external providers to ensure that terms of agreement are adhered to, including start and termination dates, review points etc. Accountable for ensuring that the company obtains best value for money for all external services provided to the function and reviews the performance which it receives on a regular basis. Lead on collaboration with service stakeholders to improve ways of working and associated internal processes. BUDGET MANAGEMENT Accountable for the delivery of the organisational business plan and annual budget. Work closely with the Head of Finance and Business Services to prepare annual budgets and monitor performance. Accountable for identifying deviations from budgets and implementing corrective action in the year. PEOPLE MANAGEMENT Manage, lead, develop, motivate and coach direct reports so they are fully equipped to deliver a quality service. Promote a culture of continuous organisational improvement with a strong focus on both internal and external customers Ensure all direct and indirect reports understand the organisation’s strategic goals and are motivated to achieve them. Ensure effective channels of communication and collaboration are in place both within the function and across the wider organisation. Support innovative ideas from team members aimed at service improvement and encourage creativity Ensure that managers adhere to policies and procedures. Undertake performance development reviews and ensure all team members have an annual impact objective and a clear personal learning and development plan. PARTNERSHIPS Work closely with other senior managers to identify and act upon potential commercial opportunities. Lead and promote partnership working with a range of professional bodies and external stakeholders to support potential commercial opportunities for the organisation. Represent Live Borders externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile. Identify and secure fundraising and grants opportunities, and develop fundable projects within the service delivery portfolio. OTHER DETAILS Undertake any other reasonable duties which may be requested by Live Borders Requirement to work out with normal hours /weekends may occasionally be required to ensure business continuity Full UK Driving Licence and access to vehicle essential. Live Borders offers a flexible working environment, with a hybrid approach. This is a senior role and the balance can be shaped around the needs of the role. Relocation packages may be considered KNOWLEDGE AND EXPERIENCE EDUCATION Essential Assessed Desirable Assessed Educated to postgraduate level in sports management or related subject or able to demonstrate equivalence through CPD or experience EXPERIENCE A Master's or equivalent Project Management Qualification A A Essential Assessed Desirable Assessed Demonstrable track record and skills/experience gained within a similar position(s), at a similar level. Experience of successful strategic planning, development, implementation and consultation Ability to analyse and use complex management data and research to inform decision-making and improve performance Experience in securing external funding and Implementations Experience of senior leadership, managing complex relevant services A/I A/I A/I I A/I Impressive, demonstrable track record and skills/experience gained within a leisure organisation or similar trust organisation at a similar level. Lead development of departmental or organisational strategic plans A A/I Leadership in Charitable, Leisure / Sport Environment A/I EXPERIENCE Essential Assessed Desirable Assessed Senior people leadership and management skills, and experience in dealing with a range of people issues Experience in writing and presenting Board papers, experience in creating communication suitable for a variety of audiences, including the Board. Persuasive writing and presenting to secure decisions Experience in developing successful strategic partnerships and working in collaboration to deliver key outcomes A/I A/I A/I SKILLS AND KNOWLEDGE Essential Assessed Desirable Assessed Self-motivated, with the ability to work proactively using own initiative. Tenacious and results driven with sound business judgement Ability to influence at all levels, both internally and externally, including at Board level. Ability to organise, communicate and motivate Understanding of external funding programmes A/I I I A/I A/I SKILLS AND KNOWLEDGE Essential Assessed Desirable Assessed Detailed knowledge of appropriate industry sector(s) Able to work collaboratively with CEO, senior managers, board directors and external stakeholders Ability to motivate individuals and teams to achieve/exceed targets Ability to organize, prioritise and meet deadlines Good working knowledge of Office 365 suite of programmes Ability to plan and achieve objectives and maintain quality outcomes within tight deadlines. Ability to scrutinise and review information and data, prepare and present reports based on analysis Ability to build and manage effective links with a variety of organisations and individuals Ability to build persuasive arguments and make recommendations to different audiences. Ability to lead complex programmes and projects Ability to effectively manage compliance of swimming pools A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I PACKAGES AND BENEFITS Pension: Starts with a 5% company contribution into an Aviva scheme, increased to 10% after 2 years service. After 5 years service, you can join the Local Government Pension Scheme (current company contribution is 17%) Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and New Year). Increases with service up to a maximum of 35 days after 6 years’ service. Free membership at our Gyms & Swimming Pools Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark Motorsport Museum) Death in Service benefit of 3 times salary ASVA membership: We are a corporate member which means staff can get free access to other member attractions, including Edinburgh Zoo and Historic Scotland sites. Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new bike and accessories Help@Hand: Employee assistance programme which includes a variety of services including a 24 Hour advice and information line with support including - Counselling and legal information Financial Support Remote GPs: where employees can arrange a call back from a practising UK GP 24/7 Savings and discounts - access savings and rewards across a variety of big brands WORKING IN THE BORDERS The Scottish Borders is an outstanding place to live and work, offering an excellent quality of life alongside rewarding career opportunities. Live Borders plays a vital role in supporting culture, sport, learning and wellbeing across the region’s communities. Predominantly rural and rich in history, the Borders is known for its strong local identity, traditions such as the Common Ridings and its sporting heritage as the birthplace of seven-a-side rugby in Melrose. The area offers exceptional opportunities for outdoor activity, with world-renowned mountain biking at Glentress, beautiful walking and cycling routes and access to the Berwickshire coast. A wide range of sports, leisure and cultural facilities are available throughout the region. The Borders also has a vibrant cultural scene, with libraries, museums, galleries, festivals, theatres and community arts across its towns, alongside excellent cafés, restaurants and independent shops. Despite its rural setting, the Scottish Borders is well connected. Edinburgh is around 30 miles away, with regular rail services via the Borders Railway taking around 50 minutes. There is also easy access to Glasgow, Newcastle and major airports. The region offers strong education provision, with a network of primary and secondary schools across the region, and more affordable housing than many UK cities - making it an attractive option for individuals and families alike. Working for Live Borders means being part of an organisation that makes a real difference to people’s lives, while enjoying everything the Scottish Borders has to offer. WORKING IN THE BORDERS ScottishBordersBroughtonWest LintonStow Peebles (cid:0)(cid:0)(cid:0)Innerleithen Selkirk(cid:0) HawickNewcastleton Newtown St BoswellsLauder(cid:0)Earlston GalashielsMelroseLongformacusDunsKelsoTownYetholmJedburghWSwintonGreenlaw(cid:0)(cid:0)(cid:0)ColdstreamSkmNSt Abbs(cid:0) Eyemouth E010MAP KEY(cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)LibraryOfficesMuseumCinemaBusiness UnitCafeHallCorn ExchangeVisitor CentresSwimming PoolIndoor BowlsTrackPitchesGym Youth CentresArchive Centres - HawickCommunity Centres(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0) (cid:0)(cid:0)(cid:0)Design: John Rae ElliotSport Facilities NEXT STEPS If you would like more information or an informal chat about the role, please contact Catriona McAllister on cmcallister@liveborders.org.uk If you would like to apply for this post, head to https://liveborders.bamboohr.com/careers Hours: 37 Location: HQ, Newtown, St Boswells / Hybrid Salary: Grade 13: £53,865 - £58,360 Closing Date: Monday 16 February 2026 at 12pm Noon th The selection process can include different forms of assessment along with a formal interview. You will be advised of this if your application is successful. If you have a disability and need assistance in completing your application form, please contact our People team recruitment@liveborders.org.uk to discuss your needs. We look forward to receiving your completed application.
Live Borders
48,675 - 52,727 per year
HQ, Newtown, St Boswells
Full-time
16th February 2026
Listed 1 week ago
RECRUITMENT PACKHEAD OF ENGAGEMENT(Marketing, Communication, Fundraising, PR and Service Excellence) About Live Borders A message from our CEO The Role Key Responsibilities Knowledge and Experience Packages and Benefits Working In the Borders CONTENTS ABOUT LIVE BORDERS Live Borders is a forward-looking charitable trust at the heart of the Scottish Borders, delivering active, creative, heritage, life-long learning and community services that make a real difference to people’s lives. We exist to help communities thrive - physically, creatively and socially. Every day, our teams support people to be active, curious and connected, whether that’s through sport and fitness, libraries and learning, arts and heritage, museums, events or community programmes. Since our establishment in 2016, Live Borders has brought together sport, leisure, culture and learning services into one organisation with a shared purpose: to improve wellbeing, reduce inequality and strengthen communities across one of Scotland’s most distinctive regions. A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT The Scottish Borders is a unique place - rural, diverse and deeply connected to its communities. Live Borders reflects that. We deliver services across towns, villages and rural communities, reaching people of all ages and backgrounds. Each year, we support more than a million visits to our sport and leisure facilities and hundreds of thousands of visits to our cultural venues and services. But our ambition goes beyond numbers. We want to ensure that what we offer is relevant, inclusive and responsive to the changing needs of the communities we serve. We reinvest every penny we generate back into services and communities, ensuring public value and social impact sits at the heart of everything we do. A TIME OF OPPORTUNITY AND CHANGE Live Borders is on an exciting journey. With new leadership and a clear focus on impact, we are strengthening how we engage with communities, partners and stakeholders, and how we tell our story. This is a place for people who want to make a difference - who are motivated by purpose, but also excited by change, improvement and innovation. Following an organisational restructure, we have an exciting opportunity to recruit three new heads of service roles, including this role. The role holder will have a career defining opportunity to establish and develop a restructured service and be a major influencer and leader, shaping the transformation of Live Borders. A MESSAGE FROM OUR CHIEF EXECUTIVE Thank you for your interest in joining Live Borders. Live Borders plays a vital role in the life of the Scottish Borders. Every day, our teams support people to be active, creative, curious and connected, through active living, creativity, culture and heritage, learning and community services. The impact of this work is felt across our communities, and it matters deeply. We are a values-led organisation with a strong sense of purpose, and we are also one that is evolving, responding to the changing needs of our communities, the challenges facing the public and third sectors, and the opportunities ahead of us. This is a moment to be ambitious, thoughtful and bold about how we deliver our services and how we engage with the people we serve. Our senior leadership roles are critical to that journey. We are looking for people who bring professional expertise, strategic thinking and a collaborative mindset, people who are motivated by purpose, but also comfortable leading change, asking questions and finding better ways of working. Above all, we are looking for leaders who care about people and place, and who want to make a positive, lasting difference. At Live Borders, we value openness, inclusion and teamwork. We believe that empowered people deliver the best services, and we are committed to creating an environment where our leaders and teams can grow, develop and do their best work. If you are excited by the opportunity to lead, to shape the future of an organisation rooted in community and impact, and to be part of a committed and passionate team, I encourage you to consider joining us. I look forward to welcoming the next generation of leaders to Live Borders. Catriona McAllister Chief Executive Live Borders THE ROLE Hours: 37 Location: HQ, Newtown, St Boswells / Hybrid Salary: Grade 12: £48,675 - £52,727 To provide strategic leadership for engagement activities across Live Borders, ensuring effective marketing, communications, fundraising, digital, insight and engagement activity that builds strong relationships, grows audiences, enhances reputation and supports organisational sustainability. The post holder will set the strategic direction for engagement, lead the Engagement function, manage senior staff, and ensure activity is insight-led, audience-focused and aligned with corporate priorities. The role acts as the organisation’s senior professional lead for marketing, communications, engagement, brand and reputation, fundraising and service excellence. The role will be accountable for delivering excellent customer service across the company by setting a development standard and regularly monitoring net promoter scores. The role will be focused strategically on increased participation, widening participation from underrepresented groups and increasing our income. As a member of the Senior Leadership Team, the role will support the CEO to deliver the Business Transformation Portfolio and will be accountable for leading projects. The role will also be a key part of setting and delivering strategic plans and the business case for the organisation. KEY RESPONSIBILITES STRATEGIC LEADERSHIP & DIRECTION Lead the development and delivery of Live Borders’ Engagement strategy, aligned to corporate objectives and priorities. Contribute to the development and implementation of Live Borders Strategic Plan and Business Case Set the strategic framework for marketing, communications, engagement, insight, digital and fundraising activity. Lead and managing the organisation's engagement, marketing, communications and PR to ensure a positive reputation, audience development, widening of participation, increasing footfall and increased income generation. Set out engagement priorities within corporate planning, performance management and decision-making. As part of the Senior Leadership Team contribute significantly to the strategic direction of the organisation. LEADERSHIP & LINE MANAGEMENT Lead the engagement section of the organisation; line-manage the Marketing Manager and Fundraising Officer, providing clear strategic direction, challenge , and support. Ensuring all team members are effectively managed with clear roles, accountability and effective ways of working. Build a high-performing, collaborative and values-led team culture. Ensure all team members have annual performance and development reviews and personal development plans. Ensure they have the opportunity to learn and grow. MARKETING, COMMUNICATIONS & CAMPAIGN STRATEGY Accountable for providing strategic oversight of marketing and communications activity, ensuring campaigns and communications are integrated, effective and aligned with organisational priorities and always aligned to our strategic priorities and annual plans. Lead the development of a strong and vibrant Live Borders’ brand, voice and reputation are protected, strengthened and consistently applied. Act as senior responsible officer for reputational, communications or engagement risks. Advise the CEO on Public Relations as required and be accountable for building strong relationships with the media and Scottish Borders Council communications colleagues. AUDIENCE, IMPACT & INCOME Accountable for ensuring engagement, marketing and communications strategies drive measurable outcomes in audience growth, participation, engagement and income. Lead the strategic development of fundraising and income generation activity, working closely with colleagues and partners. Ensure fundraising activity aligns with organisational values, priorities and compliance requirements. Support the development of sustainable funding models and partnerships. Work closely with CEO, Heads of Service and operational teams to ensure they are consulted and supported on their marketing and communication requirements. Accountable for setting and delivering the organisation's fundraising strategy, managing the fundraising officer. Leadership of this area, including managing relationships with key funders. Leading the organisation's identity as a charity and raising our profile as a charitable organisation. ENGAGEMENT & COMMUNITY RELATIONSHIPS Lead the organisation’s strategic approach to engagement with communities, stakeholders, elected members, partners and funders. Ensure engagement activity is inclusive, ethical and supports meaningful involvement and co-production. Act as a senior ambassador for Live Borders, building high-level external relationships that enhance reputation, trust and impact. INSIGHT, DIGITAL & EVIDENCE-LED PRACTICE Accountable for setting strategic direction for insight, research and data-led decision-making across the organisation. Ensure effective use of digital platforms, customer data and insight to improve understanding of audiences and communities. Promote a culture of evaluation, learning and continuous improvement. GOVERNANCE, RISK & PERFORMANCE Ensure engagement activity complies with organisational policies, legal requirements and best practice. Identify, manage and mitigate strategic risks related to reputation, engagement and income. Monitor and report on engagement performance, impact and outcomes at organisational level. FUNDRAISING, STRATEGY AND IMPLEMENTATION Lead the implementation of the fundraising strategy, ensuring Live Borders is widely recognised as a charity. Accountable for the achievement of fundraising targets, impact delivery and reporting requirements for fundraising secured. Manage strategic funding relationships. Annually report on impact from fundraising activity and programmes delivered. BUDGET & RESOURCE MANAGEMENT Hold overall responsibility for engagement-related budgets. Allocate resources strategically to deliver priorities and maximise impact. Ensure value for money, sustainability and effective use of resources. CROSS-ORGANISATIONAL LEADERSHIP Act as a member of the organisation’s senior leadership team as appropriate. Contribute to organisational strategy, transformation and change programmes. Lead and support cross-functional initiatives and partnerships. OTHER DETAILS Undertake any other reasonable duties which may be requested by Live Borders Requirement to work out with normal hours (evenings/weekends): Occasional, by arrangement Full UK Driving Licence and access to vehicle essential. Live Borders offers a flexible working environment, with a hybrid approach. This is a senior role and the balance can be shaped around the needs of the role. Relocation packages may be considered KNOWLEDGE AND EXPERIENCE EDUCATION Essential Assessed Desirable Assessed Degree in a related subject or able to demonstrate equivalence through career CPD and experience A/I Postgraduate qualification in a related subject. A/I EXPERIENCE Essential Assessed Desirable Assessed Experience working in a public, third-sector or arms-length organisation. Experience leading fundraising or income generation activity. Experience of organisational change or service transformation. A A I Demonstratable experience of substantial senior leadership in marketing, communications, engagement, fundraising or a related field. Proven experience in developing and leading an organisational engagement strategy. Strong track record of leading multi- disciplinary teams and managing senior staff. Experience of managing complex budgets and resources. Strong understanding of brand, reputation management, audience development and engagement. A/I A/I A/I I A/I KNOWLEDGE AND EXPERIENCE EXPERIENCE Essential Assessed Desirable Assessed Experience leading in complex stakeholder and partnership environments. Experience of managing projects A/I A/I Experience of digital marketing practices A/I Experience of AI deployment in marketing, communications and fundrasing A/I SKILLS AND KNOWLEDGE Essential Assessed Desirable Assessed Strong leadership, decision-making and strategic thinking skills. Excellent communication and interpersonal skills. Ability to influence, advise and challenge at senior and board level. A/I I I PACKAGES AND BENEFITS Pension: Starts with a 5% company contribution into an Aviva scheme, increased to 10% after 2 years service. After 5 years service, you can join the Local Government Pension Scheme (current company contribution is 17%) Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and New Year). Increases with service up to a maximum of 35 days after 6 years’ service. Free membership at our Gyms & Swimming Pools Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark Motorsport Museum) Death in Service benefit of 3 times salary ASVA membership: We are a corporate member which means staff can get free access to other member attractions, including Edinburgh Zoo and Historic Scotland sites. Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new bike and accessories Help@Hand: Employee assistance programme which includes a variety of services including a 24 Hour advice and information line with support including - Counselling and legal information Financial Support Remote GPs: where employees can arrange a call back from a practising UK GP 24/7 Savings and discounts - access savings and rewards across a variety of big brands WORKING IN THE BORDERS The Scottish Borders is an outstanding place to live and work, offering an excellent quality of life alongside rewarding career opportunities. Live Borders plays a vital role in supporting culture, sport, learning and wellbeing across the region’s communities. Predominantly rural and rich in history, the Borders is known for its strong local identity, traditions such as the Common Ridings and its sporting heritage as the birthplace of seven-a-side rugby in Melrose. The area offers exceptional opportunities for outdoor activity, with world-renowned mountain biking at Glentress, beautiful walking and cycling routes and access to the Berwickshire coast. A wide range of sports, leisure and cultural facilities are available throughout the region. The Borders also has a vibrant cultural scene, with libraries, museums, galleries, festivals, theatres and community arts across its towns, alongside excellent cafés, restaurants and independent shops. Despite its rural setting, the Scottish Borders is well connected. Edinburgh is around 30 miles away, with regular rail services via the Borders Railway taking around 50 minutes. There is also easy access to Glasgow, Newcastle and major airports. The region offers strong education provision, with a network of primary and secondary schools across the region, and more affordable housing than many UK cities - making it an attractive option for individuals and families alike. Working for Live Borders means being part of an organisation that makes a real difference to people’s lives, while enjoying everything the Scottish Borders has to offer. WORKING IN THE BORDERS ScottishBordersBroughtonWest LintonStow Peebles (cid:0)(cid:0)(cid:0)Innerleithen Selkirk(cid:0) HawickNewcastleton Newtown St BoswellsLauder(cid:0)Earlston GalashielsMelroseLongformacusDunsKelsoTownYetholmJedburghWSwintonGreenlaw(cid:0)(cid:0)(cid:0)ColdstreamSkmNSt Abbs(cid:0) Eyemouth E010MAP KEY(cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)LibraryOfficesMuseumCinemaBusiness UnitCafeHallCorn ExchangeVisitor CentresSwimming PoolIndoor BowlsTrackPitchesGym Youth CentresArchive Centres - HawickCommunity Centres(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0) (cid:0)(cid:0)(cid:0)Design: John Rae ElliotSport Facilities NEXT STEPS If you would like more information or an informal chat about the role, please contact Catriona McAllister on cmcallister@liveborders.org.uk If you would like to apply for this post, head to https://liveborders.bamboohr.com/careers Hours: 37 Location: HQ, Newtown, St Boswells / Hybrid Salary: Grade 12: £48,675 - £52,727 Closing Date: Monday 16 February 2026 at 12pm Noon th The selection process can include different forms of assessment along with a formal interview. You will be advised of this if your application is successful. If you have a disability and need assistance in completing your application form, please contact our People team recruitment@liveborders.org.uk to discuss your needs. We look forward to receiving your completed application.
Live Borders
53,865 - 58,360 per year
HQ, Newtown, St Boswells
Full-time
16th February 2026
Listed 1 week ago
RECRUITMENT PACKHEAD OF CULTURAL SERVICESMuseums, Libraries, Archives, Galleries, Visitor Attractions, Arts and Creative Programming, Cultural Services, Related Educational and Engagement Programmes. About Live Borders A message from our CEO The Role Key Responsibilities Knowledge and Experience Packages and Benefits Working In the Borders CONTENTS ABOUT LIVE BORDERS Live Borders is a forward-looking charitable trust at the heart of the Scottish Borders, delivering active, creative, heritage, life-long learning and community services that make a real difference to people’s lives. We exist to help communities thrive - physically, creatively and socially. Every day, our teams support people to be active, curious and connected, whether that’s through sport and fitness, libraries and learning, arts and heritage, museums, events or community programmes. Since our establishment in 2016, Live Borders has brought together sport, leisure, culture and learning services into one organisation with a shared purpose: to improve wellbeing, reduce inequality and strengthen communities across one of Scotland’s most distinctive regions. A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT The Scottish Borders is a unique place - rural, diverse and deeply connected to its communities. Live Borders reflects that. We deliver services across towns, villages and rural communities, reaching people of all ages and backgrounds. Each year, we support more than a million visits to our sport and leisure facilities and hundreds of thousands of visits to our cultural venues and services. But our ambition goes beyond numbers. We want to ensure that what we offer is relevant, inclusive and responsive to the changing needs of the communities we serve. We reinvest every penny we generate back into services and communities, ensuring public value and social impact sits at the heart of everything we do. A TIME OF OPPORTUNITY AND CHANGE Live Borders is on an exciting journey. With new leadership and a clear focus on impact, we are strengthening how we engage with communities, partners and stakeholders, and how we tell our story. This is a place for people who want to make a difference - who are motivated by purpose, but also excited by change, improvement and innovation. Following an organisational restructure, we have an exciting opportunity to recruit three new heads of service roles, including this role. The role holder will have a career defining opportunity to establish and develop a restructured service and be a major influencer and leader, shaping the transformation of Live Borders. A MESSAGE FROM OUR CHIEF EXECUTIVE Thank you for your interest in joining Live Borders. Live Borders plays a vital role in the life of the Scottish Borders. Every day, our teams support people to be active, creative, curious and connected, through active living, creativity, culture and heritage, learning and community services. The impact of this work is felt across our communities, and it matters deeply. We are a values-led organisation with a strong sense of purpose, and we are also one that is evolving, responding to the changing needs of our communities, the challenges facing the public and third sectors, and the opportunities ahead of us. This is a moment to be ambitious, thoughtful and bold about how we deliver our services and how we engage with the people we serve. Our senior leadership roles are critical to that journey. We are looking for people who bring professional expertise, strategic thinking and a collaborative mindset, people who are motivated by purpose, but also comfortable leading change, asking questions and finding better ways of working. Above all, we are looking for leaders who care about people and place, and who want to make a positive, lasting difference. At Live Borders, we value openness, inclusion and teamwork. We believe that empowered people deliver the best services, and we are committed to creating an environment where our leaders and teams can grow, develop and do their best work. If you are excited by the opportunity to lead, to shape the future of an organisation rooted in community and impact, and to be part of a committed and passionate team, I encourage you to consider joining us. I look forward to welcoming the next generation of leaders to Live Borders. Catriona McAllister Chief Executive Live Borders THE ROLE Hours: 37 Location: HQ, Newtown, St Boswells / Hybrid Salary: Grade 13: £53,865 - £58,360 The Head of Cultural Services will be accountable for setting an innovative, compelling strategic direction for their portfolio, focused on social impact, productivity, income generation, exceptional service. You will have a demonstrable track record at this level and be able to evidence experience of significant transformational change. You will be a proven leader who has led large teams through whole-system cultural change, with the ability to identify learning and development opportunities to improve the team's productivity, capabilities, and competencies. Your focus will be on delivering transformational change that improves services, increases income generation, and widens inclusion across the portfolio. You will lead the delivery of the portfolio's strategic plan with the drive and passion to bring innovation and deliver the business case targets within your remit. THE ROLE Live Borders is a charity and key community delivery partner to a wide range of organisations. A fundamental element of the remit is to develop strong delivery partnerships and initiatives that can help the organisation secure additional funds and grants, and accelerate the delivery of national, regional, and our own strategic priorities. The Head of Cultural Services will be accountable for delivering key performance measures of both financial and social impact across their portfolio. Live Borders is at a pivotal moment. Following the recent council-led review of our services, the Head of Cultural Services will be a key programme manager, supporting the CEO in delivering the launch of the Business Transformation Programme, designed to secure a sustainable future for our diverse portfolio of facilities and services. This ambitious three-year programme will provide significant improvements in efficiency, productivity, and customer experience, ensuring that the Scottish Borders remains a vibrant place to live, work, and visit. You should have a proven track record in senior project management and be able to demonstrate a thorough understanding of project management methodology. The Head of Cultural Services will lead the strategic and operational delivery of Cultural Services related services including Museums, libraries and archives, Visitor attractions and Arts and Creative programming. They will lead on management of Cultural Services related educational programmes and engagement with schools, Colleges and other education- based organisations. THE ROLE They will lead the design and delivery of artistic and creative programmes to engage communities across the Borders region, driving additional footfall and revenue. They will oversee delivery of programmes across the region, ensuring that financial targets are achieved. The Head of Cultural Services will lead on building partnerships and engaging with the community, ensuring that the organisation fulfils its remit to provide appropriate programmes to support the health and wellbeing of the community. Their responsibilities will include leading on building financial investment through creating effective partnerships and collaborating with both potential sponsors and the community to build engaging programmes. They will lead on funding applications, bringing in additional revenue to support the creation of new and innovative programmes. Their responsibilities will include leading on building new and existing partnerships to create cross regional programmes to enhance the cultural offerings across the region, ensuring that quality targets are achieved. KEY RESPONSIBILITES STRATEGIC DEVELOPMENT Contribute to the development of the organisational Strategic planning process and be accountable for delivering the outcomes and impacts for their portfolio of services. Provide a challenge to the development of strategic plans, ensuring that focus remains on the delivery of social impact and financial targets. Lead partnership management with SBC and external sector bodies relating to the portfolio. Develop detailed implementation plans to ensure the portfolio's operations deliver exceptional service and demonstrate regular progress toward key performance indicators. Monitor progress and implement mitigation to succeed. Represent the organisation at appropriate sector forums. Attend networking events and industry-related events to enhance and strengthen the Live Borders profile and to key role holders' sector knowledge. Contribute to the corporate management, growth and development of the organisation as a key member of the Senior Leadership Team. Lead relevant cross- company working groups Act as Programme Manager, leading strategic programmes and projects as part of the Business Transformation Programme. Ensure the portfolio’s organisational structure is fit for purpose and has the capacity and capabilities to deliver the strategic plan. Make recommendations for changes to the structure to reflect evolving service demands. As part of a wider stakeholder group, implement and drive forward the delivery of the Scottish Borders Council Cultural Strategy. SERVICE DELIVERY Ensure services within the portfolio are delivered. Oversee the design and delivery of all activity programmes with a focus on inclusion, service excellence, social impact and improved income generation Ensure that service managers within the portfolio are accountable for delivering innovative programmes and excellent customer service with safe practices at the core of service provision. Accountable for the cascaded development and delivery of operational plans for areas of responsibility. Ensure that managers achieve Key Performance Indicators and that service delivery is managed effectively and adheres to Health and Safety guidelines and statute legislation. Embed a culture and system of continuous improvement with robust monitoring and evaluation of customer satisfaction in place. Monitor and analyse business performance data and ensure competence in using data and research to underpin decision-making and innovation. Provide and present reports, data and advice to the Executive team, staff teams, partners and the Board as required. Oversee the management of contracts with all external providers to ensure that terms of agreement are adhered to, including start and termination dates, review points etc. Accountable for ensuring that the company obtains best value for money for all external services provided to the function and reviews the performance which it receives on a regular basis. Lead on collaboration with service stakeholders to improve ways of working and associated internal processes BUDGET MANAGEMENT Accountable for the delivery of the organisational business plan and annual budget. Work closely with the Head of Finance and Business Services to prepare annual budgets and monitor performance. Accountable for identifying deviations from budgets and implementing corrective action in the year PEOPLE MANAGEMENT Manage, lead, develop, motivate and coach direct reports so they are fully equipped to deliver a quality service. . Promote a Cultural Services of continuous organisational improvement with strong focus on both internal and external customers Ensure all direct and indirect reports understand the organisation’s strategic goals and are motivated to achieve them. Ensure effective channels of communication and collaboration are in place both within the function and across the wider organisation. Support innovative ideas from team members aimed at service improvement and encourage creativity Ensure that managers adhere to policies and procedures. Undertake performance development reviews and ensure all team members have an annual impact objective and a clear personal learning and development plan. PARTNERSHIPS Work closely with other senior managers to identify and act upon potential commercial opportunities. Lead and promote partnership working with a range of professional bodies and external stakeholders to support potential commercial opportunities for the organisation. Represent Live Borders externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile. Identify and secure fundraising and grants opportunities, and develop fundable projects within the service delivery portfolio. OTHER DETAILS Undertake any other reasonable duties which may be requested by Live Borders Requirement to work out with normal hours /weekends may occasionally be required to ensure business continuity Full UK Driving Licence and access to vehicle essential. Live Borders offers a flexible working environment, with a hybrid approach. This is a senior role and the balance can be shaped around the needs of the role. Relocation packages may be considered KNOWLEDGE AND EXPERIENCE EDUCATION Essential Assessed Desirable Assessed Educated to postgraduate level in cultural services or related subject or able to demonstrate equivalence through CPD or experience EXPERIENCE A Master's or equivalent Project Management Qualification A A/I Essential Assessed Desirable Assessed Demonstrable track record and skills/experience gained within a similar position(s), at a similar level. Experience of successful strategic planning, development, implementation and consultation Ability to analyse and use complex management data and research to inform decision-making and improve performance Experience in securing external funding and Implementations Experience of senior leadership, managing complex relevant services in Creative Arts A/I A/I A/I A/I A/I Impressive, demonstrable track record and skills/experience gained within a charitable, leisure/ cultural trust at a similar level. Lead development of departmental or organisational strategic plans A A/I Leadership in Charitable, Leisure / Cultural Environment A/I EXPERIENCE Essential Assessed Desirable Assessed Senior people leadership and management skills, and experience in dealing with a range of people issues Experience in writing and presenting Board papers, experience in creating communication suitable for a variety of audiences, including the Board. Persuasive writing and presenting to secure decisions Experience in developing successful strategic partnerships and working in collaboration to deliver key outcomes A/I A/I A/I SKILLS AND KNOWLEDGE Essential Assessed Desirable Assessed Self-motivated, with the ability to work proactively using own initiative. Tenacious and results driven with sound business judgement Ability to influence at all levels, both internally and externally, including at Board level. Ability to organise, communicate and motivate Understanding of external funding programmes A/I I I A/I A/I SKILLS AND KNOWLEDGE Essential Assessed Desirable Assessed Detailed knowledge of appropriate industry sector(s). Able to work collaboratively with CEO, senior managers, board directors and external stakeholders Ability to motivate individuals and teams to achieve/exceed targets Ability to organize, prioritise and meet deadlines Good working knowledge of Office 365 suite of programmes Ability to plan and achieve objectives and maintain quality outcomes within tight deadlines. Ability to scrutinise and review information and data, prepare and present reports based on analysis Ability to build and manage effective links with a variety of organisations and individuals Ability to build persuasive arguments and make recommendations to different audiences. Ability to lead complex programmes and projects A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I PACKAGES AND BENEFITS Pension: Starts with a 5% company contribution into an Aviva scheme, increased to 10% after 2 years service. After 5 years service, you can join the Local Government Pension Scheme (current company contribution is 17%) Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and New Year). Increases with service up to a maximum of 35 days after 6 years’ service. Free membership at our Gyms & Swimming Pools Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark Motorsport Museum) Death in Service benefit of 3 times salary ASVA membership: We are a corporate member which means staff can get free access to other member attractions, including Edinburgh Zoo and Historic Scotland sites. Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new bike and accessories Help@Hand: Employee assistance programme which includes a variety of services including a 24 Hour advice and information line with support including - Counselling and legal information Financial Support Remote GPs: where employees can arrange a call back from a practising UK GP 24/7 Savings and discounts - access savings and rewards across a variety of big brands WORKING IN THE BORDERS The Scottish Borders is an outstanding place to live and work, offering an excellent quality of life alongside rewarding career opportunities. Live Borders plays a vital role in supporting culture, sport, learning and wellbeing across the region’s communities. Predominantly rural and rich in history, the Borders is known for its strong local identity, traditions such as the Common Ridings and its sporting heritage as the birthplace of seven-a-side rugby in Melrose. The area offers exceptional opportunities for outdoor activity, with world-renowned mountain biking at Glentress, beautiful walking and cycling routes and access to the Berwickshire coast. A wide range of sports, leisure and cultural facilities are available throughout the region. The Borders also has a vibrant cultural scene, with libraries, museums, galleries, festivals, theatres and community arts across its towns, alongside excellent cafés, restaurants and independent shops. Despite its rural setting, the Scottish Borders is well connected. Edinburgh is around 30 miles away, with regular rail services via the Borders Railway taking around 50 minutes. There is also easy access to Glasgow, Newcastle and major airports. The region offers strong education provision, with a network of primary and secondary schools across the region, and more affordable housing than many UK cities - making it an attractive option for individuals and families alike. Working for Live Borders means being part of an organisation that makes a real difference to people’s lives, while enjoying everything the Scottish Borders has to offer. WORKING IN THE BORDERS ScottishBordersBroughtonWest LintonStow Peebles (cid:0)(cid:0)(cid:0)Innerleithen Selkirk(cid:0) HawickNewcastleton Newtown St BoswellsLauder(cid:0)Earlston GalashielsMelroseLongformacusDunsKelsoTownYetholmJedburghWSwintonGreenlaw(cid:0)(cid:0)(cid:0)ColdstreamSkmNSt Abbs(cid:0) Eyemouth E010MAP KEY(cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)LibraryOfficesMuseumCinemaBusiness UnitCafeHallCorn ExchangeVisitor CentresSwimming PoolIndoor BowlsTrackPitchesGym Youth CentresArchive Centres - HawickCommunity Centres(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0)(cid:0) (cid:0) (cid:0)(cid:0)(cid:0)Design: John Rae ElliotSport Facilities NEXT STEPS If you would like more information or an informal chat about the role, please contact Catriona McAllister on cmcallister@liveborders.org.uk If you would like to apply for this post, head to https://liveborders.bamboohr.com/careers Hours: 37 Location: HQ, Newtown, St Boswells / Hybrid Salary: Grade 13: £53,865 - £58,360 Closing Date: Monday 16 February 2026 at 12pm Noon th The selection process can include different forms of assessment along with a formal interview. You will be advised of this if your application is successful. If you have a disability and need assistance in completing your application form, please contact our People team recruitment@liveborders.org.uk to discuss your needs. We look forward to receiving your completed application.
Live Borders
12.6 per hour
Teviotdale Leisure Centre
Full-time
27th February 2026
Listed 2 days ago
RECRUITMENT PACK Casual Catering Assistant CONTENTS About Live Borders A message from our CEO The Role Packages and Benefits Key Responsibilities Knowledge and Experience Next Steps ABOUT LIVE BORDERS Live Borders is a forward-looking charitable trust at the heart of the Scottish Borders, delivering active, creative, heritage, life-long learning and community services that make a real difference to people’s lives. We exist to help communities thrive - physically, creatively and socially. Every day, our teams support people to be active, curious and connected, whether that’s through sport and fitness, libraries and learning, arts and heritage, museums, events or community programmes. Since our establishment in 2016, Live Borders has brought together sport, leisure, culture and learning services into one organisation with a shared purpose: to improve wellbeing, reduce inequality and strengthen communities across one of Scotland’s most distinctive regions. A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT The Scottish Borders is a unique place - rural, diverse and deeply connected to its communities. Live Borders reflects that. We deliver services across towns, villages and rural communities, reaching people of all ages and backgrounds. Each year, we support more than a million visits to our sport and leisure facilities and hundreds of thousands of visits to our cultural venues and services. But our ambition goes beyond numbers. We want to ensure that what we offer is relevant, inclusive and responsive to the changing needs of the communities we serve. We reinvest every penny we generate back into services and communities, ensuring public value and social impact sits at the heart of everything we do. A TIME OF OPPORTUNITY AND CHANGE Live Borders is on an exciting journey. With new leadership and a clear focus on impact, we are strengthening how we engage with communities, partners and stakeholders, and how we tell our story. This is a place for people who want to make a difference - who are motivated by purpose, but also excited by change, improvement and innovation. A MESSAGE FROM OUR CHIEF EXECUTIVE Thank you for your interest in joining Live Borders. Live Borders plays a vital role in the life of the Scottish Borders. Every day, our teams support people to be active, creative, curious and connected, through active living, creativity, culture and heritage, learning and community services. The impact of this work is felt across our communities, and it matters deeply. We are a values-led organisation with a strong sense of purpose, and we are also one that is evolving, responding to the changing needs of our communities, the challenges facing the public and third sectors, and the opportunities ahead of us. This is a moment to be ambitious, thoughtful and bold about how we deliver our services and how we engage with the people we serve. Everyone who works at Live Borders plays a part in our success. We are looking for people who care about people and place, who bring ideas, enthusiasm and commitment, and who want to do work that makes a positive difference. Whether your role is frontline, operational, specialist or strategic, you will be supported to contribute, grow and do your best work. At Live Borders, we value openness, inclusion and teamwork. We believe that empowered people deliver the best services, and we are committed to creating an environment where our teams can grow, develop and do their best work. If you are motivated by purpose, excited by change and keen to be part of an organisation rooted in community and impact, I encourage you to consider joining us. I look forward to welcoming you to Live Borders. Catriona McAllister Chief Executive Live Borders THE ROLE Hours: Casual/AD HOC Location: Teviotdale Leisure Centre Salary: Grade 1 £12.60 - £13.07 (£24,308.97 - £25,215.74) Free membership at our Gyms & Swimming Pools Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark Motorsport Museum) For free entry to our Attractions and free membership to our Gyms and Swimming Pools you will need to show your most current payslip for any hours worked PACKAGES & BENEFITS KEY RESPONSIBILITIES Job purpose: To provide excellent customer service to customers of the café at Teviotdale Leisure Centre and assist in preparation and delivery of the menu. Catering Assistant • Serve customers by taking and processing orders and delivering food and beverage to tables where required. • Cash handling and processing card payments • Managing a number of tables at any one time to ensure that all customers are attended to as required during their entire visit • Assist in the kitchen with both planned food preparation and with assembling customer orders as required • Be able to work in the kitchen and execute the menu. • Ensure food hygiene and health and safety standards are maintained at all times • Prepare barista coffee to a high standard • As appropriate, use customer feedback to work with the Shift Supervisor to refine and redesign our service and food offer • Comply with, and ensure compliance with, all Live Borders policies and procedures • As an employee, you must take reasonable care for the health and safety of yourself, other employees, and anyone else who may be affected by your work activities. Employees shall work in accordance with policies, procedures, information, instructions and / or training received. • This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as may be required to meet the needs of the Service or Live Borders OTHER DETAILS • Undertake any other reasonable duties which may be requested by Live Borders • Requirement to work out with normal hours (evenings/weekends): Occasional, by arrangement KNOWLEDGE & EXPERIENCE EDUCATION Essential Assessed Desirable Assessed A/I Elementary Food Hygiene Certificate A reasonable level of general education or relevant experience First Aid training A/I A/l A/l EXPERIENCE Essential Assessed Desirable Experience of working as a chef/ cook Experience of working with the general public Working as part of a team Experience of working front of house in catering A/ I A/ l A/ l Basic food preparation in a commercial setting A/ I Assessed A/ I SKILLS AND KNOWLEDGE Essential Assessed Desirable Assessed Excellent communication skills A/ I Barista coffee making skills A/ I/ T Ability to work unsupervised and as part of a team I/ R Excellent customer service skills I/ R To work flexibly to changing routines I/ R Excellent personal hygiene I/ R Self-motivation I/ R KEY A – Application I – Interview R– Reference T – Test NEXT STEPS If you would like more information or an informal chat about the role, please contact Colin Robinson on crobinson@liveborders.org.uk If you would like to apply for this post, head to https://liveborders.bamboohr.com/careers Hours: Casual/ AD HOC Location: Teviotdale Leisure Centre Salary: Grade 1 £12.60 - £13.07 (£24,308.97 - £25,215.74) Closing Date: 27th February 2026 xx The selection process can include different forms of assessment along with a formal interview. You will be advised of this if your application is successful. If you have a disability and need assistance in completing your application form, please contact our people team recruitment@liveborders.org.uk to discuss your needs. We look forward to receiving your completed application.
Live Borders
36,251.24 per year
Headquarters, Newtown St Boswells
Full-time
22nd February 2026
Listed 2 days ago
RECRUITMENT PACK Marketing Manager CONTENTS About Live Borders A message from our CEO The Role Key Responsibilities Knowledge and Experience Packages and Benefits ABOUT LIVE BORDERS Live Borders is a forward-looking charitable trust at the heart of the Scottish Borders, delivering active, creative, heritage, life-long learning and community services that make a real difference to people’s lives. We exist to help communities thrive - physically, creatively and socially. Every day, our teams support people to be active, curious and connected, whether that’s through sport and fitness, libraries and learning, arts and heritage, museums, events or community programmes. Since our establishment in 2016, Live Borders has brought together sport, leisure, culture and learning services into one organisation with a shared purpose: to improve wellbeing, reduce inequality and strengthen communities across one of Scotland’s most distinctive regions. A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT The Scottish Borders is a unique place - rural, diverse and deeply connected to its communities. Live Borders reflects that. We deliver services across towns, villages and rural communities, reaching people of all ages and backgrounds. Each year, we support more than a million visits to our sport and leisure facilities and hundreds of thousands of visits to our cultural venues and services. But our ambition goes beyond numbers. We want to ensure that what we offer is relevant, inclusive and responsive to the changing needs of the communities we serve. We reinvest every penny we generate back into services and communities, ensuring public value and social impact sits at the heart of everything we do. A TIME OF OPPORTUNITY AND CHANGE Live Borders is on an exciting journey. With new leadership and a clear focus on impact, we are strengthening how we engage with communities, partners and stakeholders, and how we tell our story. This is a place for people who want to make a difference - who are motivated by purpose, but also excited by change, improvement and innovation. A MESSAGE FROM OUR CHIEF EXECUTIVE Thank you for your interest in joining Live Borders. Live Borders plays a vital role in the life of the Scottish Borders. Every day, our teams support people to be active, creative, curious and connected, through active living, creativity, culture and heritage, learning and community services. The impact of this work is felt across our communities, and it matters deeply. We are a values-led organisation with a strong sense of purpose, and we are also one that is evolving, responding to the changing needs of our communities, the challenges facing the public and third sectors, and the opportunities ahead of us. This is a moment to be ambitious, thoughtful and bold about how we deliver our services and how we engage with the people we serve. Everyone who works at Live Borders plays a part in our success. We are looking for people who care about people and place, who bring ideas, enthusiasm and commitment, and who want to do work that makes a positive difference. Whether your role is frontline, operational, specialist or strategic, you will be supported to contribute, grow and do your best work. At Live Borders, we value openness, inclusion and teamwork. We believe that empowered people deliver the best services, and we are committed to creating an environment where our teams can grow, develop and do their best work. If you are motivated by purpose, excited by change and keen to be part of an organisation rooted in community and impact, I encourage you to consider joining us. I look forward to welcoming you to Live Borders. Catriona McAllister Chief Executive Live Borders THE ROLE Hours: 37 hours per week / Permanent Location: Headquarters, Newtown St Boswells Salary: £36,251.24 - £39,222.34 This is a key leadership role at the heart of Live Borders’ future. As Marketing Manager, you’ll lead the delivery of marketing and communications activity across a diverse portfolio of services, ensuring campaigns, channels and content are aligned, insight-led and impactful. You’ll manage and develop a talented marketing team, oversee performance and quality, and act as the principal operational marketing adviser within the organisation. Working closely with the Head of Engagement, you’ll help translate strategy into action, strengthen our brand and reputation, and ensure marketing plays a central role in growing participation, engagement and income across the Scottish Borders. KEY RESPONSIBILITIES Marketing Planning & Delivery Lead the development, coordination and delivery of marketing plans and activity across Live Borders, within the framework of the organisation’s Engagement strategy. Translate organisational priorities into clear marketing plans, delivery approaches and team work programmes. Ensure marketing activity across services is aligned, prioritised and delivered effectively. Campaign Oversight, Performance & Quality Oversee the planning, delivery and evaluation of marketing campaigns, communications and engagement-supporting activity delivered by the Marketing Officers. Ensure all activity is insight-led, audience-focused, on brand and delivered to agreed quality, timescale and budget. Monitor performance, identify risks or capacity pressures and take appropriate action, escalating to the Head of Engagement where required. Brand Leadership & Governance Act as the organisation’s lead operational brand guardian, with responsibility for the consistent application and day-to-day management of brand standards, tone of voice and visual identity. Ensure brand standards are embedded across marketing, communications and digital activity. Manage and escalate significant brand, reputational or communications risks in line with agreed procedures. Leadership & Line Management Line manage the Marketing Officers, Marketing & Communications Co- ordinator and Marketing Assistant, providing clear leadership, direction and performance management. Manage team workload, priorities and capacity to ensure effective delivery of organisational objectives. Support staff development, capability building and succession planning within the marketing team. Foster a collaborative, high-performing team culture. KEY RESPONSIBILITIES Stakeholder & Relationship Management Act as the senior operational marketing contact for services, providing professional advice on marketing approaches, priorities and delivery. Build and maintain strong working relationships with senior colleagues, service managers and partners. Lead relationships with key external suppliers and agencies, ensuring value for money and high-quality outputs. Digital, Content & Channel Management Provide operational leadership for digital, social media and content channels, ensuring effective governance, accessibility and performance. Ensure channel standards and best practice are applied consistently across the organisation. Oversee the effective use of paid and organic digital activity to support organisational objectives. Insight, Reporting & Continuous Improvement Oversee marketing performance reporting, evaluation and learning at team and service level. Use insight and evidence to inform decision-making, prioritisation and continuous improvement. Contribute marketing performance insight to wider engagement and organisational reporting led by the Head of Engagement. Budget & Resource Management Manage marketing budgets, ensuring effective planning, monitoring and control of spend. Authorise expenditure in line with financial procedures and ensure value for money. Allocate resources across the team to meet priorities and deliver agreed outcomes. Governance & Ways of Working Ensure marketing activity complies with organisational policies, legal requirements and best practice. Lead the development and continuous improvement of marketing processes, systems and ways of working. Contribute to cross-functional and organisational projects as required. OTHER DETAILS • Undertake any other reasonable duties which may be requested by Live Borders • Requirement to work out with normal hours (evenings/weekends): Occasional, by arrangement • Full UK Driving Licence and access to vehicle essential. • Live Borders offers a flexible working environment, with a hybrid approach. KNOWLEDGE & EXPERIENCE EDUCATION Essential Assessed Desirable Assessed Degree in a related subject or able to demonstrate equivalence through career CPD and experience A/I Relevant professional marketing qualification or equivalent experience. A/I EXPERIENCE Essential Assessed Desirable Assessed Substantial experience in a marketing or communications management role. A/I Experience working in a public, third-sector or arms- length organisation. A/I Proven experience of managing and leading marketing teams. Strong track record of overseeing the delivery of marketing campaigns and communications activity. Experience of managing budgets and external suppliers. Experience working within an engagement, communications or customer-focused function Experience leading service improvement or organisational change. SKILLS AND KNOWLEDGE Essential Assessed Desirable Assessed Strong understanding of brand management, digital marketing and multi-channel delivery. Ability to provide authoritative professi onal marketing advice within a complex organisation. Strong leadership, planning and decision-making skills. Excellent written and verbal communication skills. A/I A/I A/I PACKAGES & BENEFITS Pension: Starts with a 5% company contribution into an Aviva scheme, increased to 10% after 2 years service. After 5 years service, you can join the Local Government Pension Scheme (current company contribution is 17%) Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and New Year). Increases with service up to a maximum of 35 days after 6 years’ service. Free membership at our Gyms & Swimming Pools Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark Motorsport Museum) Death in Service benefit of 3 times salary ASVA membership: We are a corporate member which means staff can get free access to other member attractions, including Edinburgh Zoo and Historic Scotland sites. Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new bike and accessories NEXT STEPS If you would like more information or an informal chat about the role, please contact Karen Nichol on knichol@liveborders.org.uk If you would like to apply for this post, head to https://liveborders.bamboohr.com/careers Hours: 37 hours per week / Permanent Location: Headquarters, Newtown St Boswells Salary: £36,251.24 - £39,222.34 Closing Date: 22nd February 2026 at 9am The selection process can include different forms of assessment along with a formal interview. You will be advised of this if your application is successful. If you have a disability and need assistance in completing your application form, please contact our people team recruitment@liveborders.org.uk to discuss your needs. We look forward to receiving your completed application.
Listed 2 days ago
RECRUITMENT PACK Hospitality Manager CONTENTS About Live Borders A message from our CEO The Role Key Responsibilities Knowledge and Experience Packages and Benefits Next Steps ABOUT LIVE BORDERS Live Borders is a forward-looking charitable trust at the heart of the Scottish Borders, delivering active, creative, heritage, life-long learning and community services that make a real difference to people’s lives. We exist to help communities thrive - physically, creatively and socially. Every day, our teams support people to be active, curious and connected, whether that’s through sport and fitness, libraries and learning, arts and heritage, museums, events or community programmes. Since our establishment in 2016, Live Borders has brought together sport, leisure, culture and learning services into one organisation with a shared purpose: to improve wellbeing, reduce inequality and strengthen communities across one of Scotland’s most distinctive regions. A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT The Scottish Borders is a unique place - rural, diverse and deeply connected to its communities. Live Borders reflects that. We deliver services across towns, villages and rural communities, reaching people of all ages and backgrounds. Each year, we support more than a million visits to our sport and leisure facilities and hundreds of thousands of visits to our cultural venues and services. But our ambition goes beyond numbers. We want to ensure that what we offer is relevant, inclusive and responsive to the changing needs of the communities we serve. We reinvest every penny we generate back into services and communities, ensuring public value and social impact sits at the heart of everything we do. A TIME OF OPPORTUNITY AND CHANGE Live Borders is on an exciting journey. With new leadership and a clear focus on impact, we are strengthening how we engage with communities, partners and stakeholders, and how we tell our story. This is a place for people who want to make a difference - who are motivated by purpose, but also excited by change, improvement and innovation. A MESSAGE FROM OUR CHIEF EXECUTIVE Thank you for your interest in joining Live Borders. Live Borders plays a vital role in the life of the Scottish Borders. Every day, our teams support people to be active, creative, curious and connected, through active living, creativity, culture and heritage, learning and community services. The impact of this work is felt across our communities, and it matters deeply. We are a values-led organisation with a strong sense of purpose, and we are also one that is evolving, responding to the changing needs of our communities, the challenges facing the public and third sectors, and the opportunities ahead of us. This is a moment to be ambitious, thoughtful and bold about how we deliver our services and how we engage with the people we serve. Everyone who works at Live Borders plays a part in our success. We are looking for people who care about people and place, who bring ideas, enthusiasm and commitment, and who want to do work that makes a positive difference. Whether your role is frontline, operational, specialist or strategic, you will be supported to contribute, grow and do your best work. At Live Borders, we value openness, inclusion and teamwork. We believe that empowered people deliver the best services, and we are committed to creating an environment where our teams can grow, develop and do their best work. If you are motivated by purpose, excited by change and keen to be part of an organisation rooted in community and impact, I encourage you to consider joining us. I look forward to welcoming you to Live Borders. Catriona McAllister Chief Executive Live Borders THE ROLE Hours: 37 Hours Location: Live Borders, Council HQ – Hybrid Salary: £18.79 to £20.33 (£36,251.24 to £39,222.34) Job Purpose: Responsible for leading the effective and efficient operation of hospitality services, including the operation of three large café facilities and the operation of the vending organisation-wide. The role holder should be an experienced hospitality manager who can lead the services, improve service standards, and maximise profit from them. The role holder will be accountable for monitor margins, waste, supply costs, staffing ratios, skill sets, and menus closely to ensure that each café service delivers against its annual targets. The role-holder will be required to work closely with venue managers to ensure the café service meets the needs of their operation whilst remaining financially viable. Key duties involve leading teams, managing budgets, marketing the café’s and ensuring compliance with food safety procedures, health and safety and licensing regulations. The role holder will be expected to drive innovation and efficiency to ensure the hospitality service is cost-effective and meets the needs of customers. KEY RESPONSIBILITIES Strategic Development • Lead the development and implementation of a strategic business plan for the hospitality service, which improved profit and service quality, and met the needs of the venues. Service Delivery • Overall ownership and accountability of operational management and financial performance of the hospitality function. • Work closely with staff teams, chefs to ensure effective management of stock and food waste, continually reviewing supply chains and pricing to ensure best value. • Facilitate catering for event organised both by the organisation and hires of facilities. Explore opportunities to maximise returns from event and external catering utilising venue kitchens across our estate. • Develop and maintain a high-quality vending service, continually reviewing suppliers and lines. • Ensure that all kitchens, equipment and serveries are well equipped, regularly maintained as required and are able to support the menus and standards of service required. Health & Safety and Food Safety • Ensure documentation, including staff training records, is maintained as per company policy. • Ensure that any equipment issues that may result in causing risk to staff or customers are effectively managed and reported to the health and safety function. • Ensure that all services adhere to food safety legislation, policies and procedures and all staff are appropriately trained and knowledgeable to maintain exceptional standards of food safety. All food diaries on site are checked, and actions are • Ensure rigorous processes and procedures are in place to effectively manage food allergens and special dietary requirements. Budget Management • Manage, monitor and report on hospitality budgets by site and as a whole to ensure agreed performance targets are achieved. • Ensure the facilities maximise their income and control expenditure and waste, which effection stock management system. • Manage stock procurement for the sites with support from onsite teams People Management • Undertake all line management responsibilities to ensure that all staff are appropriately trained, supported and developed • to deliver exceptional customer service, to meet performance targets and ensure the safe operating practices • Ensure the hospitality staffing structure is fit for purpose and team members are clear on their roles • Ensure that staff adhere to HR policies and procedures for the recruitment, development and management of staff • Ensure that staff follow organisational procedures and practice OTHER DETAILS • Undertake any other reasonable duties which may be requested by Live Borders • Requirement to work out with normal hours (evenings/weekends): Occasional, by arrangement • Full UK Driving Licence and access to vehicle essential. • Live Borders offers a flexible working environment, with a hybrid approach. • Requirement for PVG/Disclosure check – No KNOWLEDGE & EXPERIENCE EDUCATION Essential Assessed Desirable Assessed Food Hygiene Certificate Level 3 A xxx. A/I HND in Hospitality Related Area or able to demonstrate equivalance through CPD or experience A/I EXPERIENCE Essential Assessed Desirable Assessed Experience of managing cafes and events catering in leisure and cultural venues. A/I Experience of managing cafes and events catering in leisure and cultural venues. Demonstrable experience of managing a large multi-site hospitality service. Including developing and implementing Buiness Case for the service, Previous experience managing a team of staff in a busy kitchen environment across multiple venues Previous experience managing a team of staff in a busy kitchen environment across multiple venues Extensive experience in leading the food safety procedures and practices of large catering outlets. Proven track record in delivering budgeted profit levels A/I A/I A/I A/I A/I SKILLS AND KNOWLEDGE Essential Assessed Desirable Assessed Full driving license PC skills (Word, Excel, PowerPoint) Strong reporting skills Excellent interpersonal skills Strong negotiation skills A A A/I I I Key: A: Application I: Interview PACKAGES & BENEFITS Pension: Starts with a 5% company contribution into an Aviva scheme, increased to 10% after 2 years service. After 5 years service, you can join the Local Government Pension Scheme (current company contribution is 17%) Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and New Year). Increases with service up to a maximum of 35 days after 6 years’ service. Free membership at our Gyms & Swimming Pools Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark Motorsport Museum) Death in Service benefit of 3 times salary ASVA membership: We are a corporate member which means staff can get free access to other member attractions, including Edinburgh Zoo and Historic Scotland sites. Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new bike and accessories Help@Hand: Employee assistance programme which includes a variety of services including a 24 Hour advice and information line with support including - • Counselling and legal information • Financial Support • Remote GPs: where employees can arrange a call back from a practising UK GP 24/7 • Savings and discounts - access savings and rewards across a variety of big brands NEXT STEPS If you would like more information or an informal chat about the role, please contact Ross MacNay on RMacNay@liveborders.org.uk If you would like to apply for this post, head to https://liveborders.bamboohr.com/careers Hours: 37 Hours Location: Live Borders, Council HQ - Hybrid Salary: £18.79 to £20.33 (£36,251.24 to £39,222.34) Closing Date: 23rd February 2026 The selection process can include different forms of assessment along with a formal interview. You will be advised of this if your application is successful. If you have a disability and need assistance in completing your application form, please contact our people team recruitment@liveborders.org.uk to discuss your needs. We look forward to receiving your completed application.