TRUST LINKS LIMITED

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each others’ differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Healthy Mind Hub Project Worker

POST SALARY:

£24,000 - £26,000 per annum pro rata

HOURS OF WORK:

POST LOCATION:

Full or part time roles may be available including
evenings and weekend work.

Trust Links and external sites across South East
(Southend, Castle Point and Rochford), Mid
(Chelmsford, Maldon and Braintree) or South West
(Thurrock, Brentwood and Basildon) Essex. Travel
required across all sites (plus opportunity for
working from home).

REPORTS TO:

Healthy Mind Hub Area Lead

RESPONSIBLE FOR:

Volunteers and Peers

PURPOSE OF THE POST:

Trust Links grows communities and transforms lives. Through our seven Growing
Together community gardens across Essex, Healthy Mind Hubs, MSE Recovery
College, Trust Links Counselling (TLC), children and youth projects, and
environmental workshops, we work with more than 4,000 people each year. We work
in a person-centred, grassroots and recovery-focused way, helping to save lives
every day and move people on to better lives, with the support of their peers and the
wider community.

The Healthy Mind Hubs provides holistic wellbeing activity-based group support,
peer support and multiagency service delivery throughout Mid and South Essex, with
the aim of preventing and reducing the demand on secondary mental health
services. The Healthy Mind Hub works closely with the MSE Recovery College,
Healthy Mind Community Connectors (employed by Mind), Growing Together, and

services run by other organisations including Health Trainers, Citizens Advice,
Advocacy and drug and alcohol support services.

Delivery will be seven days per week and staff will be scheduled in advance to
deliver on Saturdays and Sundays throughout the year.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

•  Plan, develop, facilitate and provide group support for adults with mental

health support needs at the Healthy Mind Hubs.

•  Deliver holistic initial assessments, risk assessments, and goal setting

through coaching

•  Capture impact using the agreed outcomes tools and case studies
•  Attend Multi-Disciplinary Teams, Trust Links sites and other community

venues as agreed and scheduled to promote the services and respond to the
needs of those presenting to the service

•  Support the development of peer support groups and activities
•  Liaise with other agencies and partner services, referring and signposting to

services

•  Collate a portfolio of agencies and resources in the designated area, to be

shared with the team, volunteers and members as appropriate

•  Record all significant contacts on CRM Charitylog
•  Devise, plan and deliver training courses and workshops within areas of

knowledge

•  Work closely within a multi disciplinary team; attending meetings, giving

feedback and communicating with other members of the Healthy Mind Hubs
and Trust Links staff

•  Work with other professionals external to Trust Links as required
•  Proactively promote the work of the Healthy Mind Hubs and other Trust Links

services to partners and the public

•  Provide supervision and support to volunteers and peer supporters as

appropriate

•  Ensure that volunteers are fully aware of their responsibilities and have

access to and understand Trust Links Policy and Procedure

•  Ensure Safeguarding and Health and Safety requirements are met line with
Trust Links Safeguarding and Health and Safety Policies and escalate
concerns about the well-being of service users to the appropriate agency
•  Ensure that services offered are accessible to all service users of the local

community, promoting an inclusive approach

•  Ensure that service users are able to contribute fully to the design, delivery

and evaluation of services, ensuring services respond to local need

•  Participate in regular supervision with the Healthy Mind Hub Management and
take responsibility for continuing self development, participating in training and
development activities as appropriate

•  Any other duties as required by the line management commensurate with the

post

PERSON SPECIFICATION:

Essential

•  Experience working with adults with mental health problems in the statutory or

voluntary sector

•  Person centred, with a flexible approach in meeting client-centred objectives
•  Experience of facilitating and supporting positive peer support activities
•  Good documentation and report writing skills and effective verbal

communication

•  Excellent work ethic, team player and good interpersonal skills
•  Ability to prioritise, work under pressure and organise time to meet project

targets

•  Experience of multi-disciplinary and multi-agency working
•  Ability to bring about change
•  Willing to undergo DBS check
•  Excellent communication and people skills
•  Ability to build networks and make connections
•  Commitment to self-development

Desirables

•  Qualification relating to mental health/social care
•  Full Clean Driving License

Personal qualities

•  Commitment
•  Tact
•  Responsiveness
•  Realism
•  Honesty
•  Enthusiasm
•  Team Work

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each others’ differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Healthy Mind Hub Area Lead

POST SALARY:

£27,500 – £29,500 per annum pro rata

HOURS OF WORK:

POST LOCATION:

37.5 hours per week Full or part time roles may
be available including evenings and weekend
work.

Trust Links and external sites across South East
(Southend, Castle Point and Rochford), Mid
(Chelmsford, Maldon and Braintree) or South West
(Thurrock, Brentwood and Basildon) Essex. Travel
required across all sites (plus opportunity for
working from home).

REPORTS TO:

Healthy Mind Hub Manager

RESPONSIBLE FOR:

Project workers, Co-production Workers,
Volunteers and Peers in designated area

Trust Links grows communities and transforms lives. Through our six community
Growing Together community gardens across Essex, Healthy Mind Hubs, MSE
Recovery College, children and youth projects, and environmental workshops, we
work with more than 4,000 people each year. We work in a person-centred,
grassroots and recovery-focused way, helping to save lives every day and move
people on to better lives, with the support of others and the wider community.

The Healthy Mind Hubs provides holistic wellbeing activity-based group support,
peer support and multiagency service delivery throughout Mid and South Essex, with
the aim of preventing and reducing the demand on secondary mental health
services. The Healthy Mind Hub works closely with the MSE Recovery College,
Healthy Mind Community Connectors (employed by Mind), Growing Together, and

services run by other organisations including Health Trainers, Citizens Advice,
Advocacy and drug and alcohol support services.

Delivery will be during the day, seven days per week and staff will be scheduled in
advance to deliver on Saturdays and Sundays throughout the year.

The Area Lead will line manage other members of the team in their designated
geographical area, providing oversight of referrals to this pathway, promoting the
service and building a portfolio of resources for members to access.

The Postholder will be required to:

•  Plan, develop, facilitate and provide group support for adults with mental

health support needs at the Healthy Mind Hubs.

•  Line manage other Healthy Mind Hub staff in designated area.
•  Deliver holistic initial assessments, risk assessments, and goal setting

through coaching with adults capturing impact through agreed outcome
measures

•  Liaison with clinicians in Primary Care and Secondary Care, escalating

concerns appropriately

•  Signpost and refer to other agencies
•  Promote the pathway internally and externally to encourage appropriate

referrals

•  Develop a dossier of resources for support and onward referral for members

and make links with external agencies that can support members

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

•  Oversee the delivery of the Healthy Mind Hub area team
•  Line manage other Healthy Mind Hub staff in the area, providing regular

supervision and support

•  Develop menu of interventions and resources for members accessing the

Healthy Mind Hubs, making links with external agencies to support onward
progression for members

•  Ensure the effective provision of group support for adults within the Healthy

Mind Hubs

•  Act on safeguarding concerns, escalating in line with agreed protocols
•  Deliver holistic initial assessments, risk assessments and goal setting through

coaching

•  Capture impact using the agreed outcomes tools and case studies
•  Attend Multi Disciplinary Teams, Trust Links sites and other community

venues as agreed and scheduled to promote the services and respond to the
needs of those presenting to the service

•  Liaise with other agencies and partner services, referring and signposting to

services

•  Record all significant contacts on CRM Charitylog
•  Devise, plan and deliver training courses and workshops within areas of

knowledge

•  Work closely within a multi disciplinary team; attending meetings, giving

feedback and communicating with other members of the Healthy Mind Hubs
and Trust Links staff

•  Work with other professionals external to Trust Links as required
•  Proactively promote the work of the Healthy Mind Hubs and other Trust Links

services to partners and the public

•  Ensure Safeguarding and Health and Safety requirements are met line with
Trust Links Safeguarding and Health and Safety Policies and escalate
concerns about the well-being of service users to the appropriate agency
•  Ensure that services offered are accessible to all service users of the local

community, promoting an inclusive approach

•  Ensure that service users are able to contribute fully to the design, delivery

and evaluation of services, ensuring services respond to local need

•  Participate in regular supervision with Healthy Mind Hubs Manager and take
responsibility for continuing self development, participating in training and
development activities as appropriate

•  Any other duties as required by the line management commensurate with the

post

PERSON SPECIFICATION:

Essential

•  Significant experience working with adults with mental health problems in the

statutory or voluntary sector

•  Person centred, with a flexible approach in meeting client-centred objectives
•  Experience of facilitating and supporting positive peer support activities
•  Good documentation and report writing skills and effective verbal

communication

•  Excellent work ethic, team player and good interpersonal skills
•  Ability to prioritise, work under pressure and  organise time to meet project

targets

•  Experience of multi-disciplinary and multi-agency working
•  Ability to bring about change
•  Willing to undergo DBS check
•  Excellent communication and people skills
•  Ability to build networks and make connections
•  Commitment to self-development

Desirables

•  Qualification relating to mental health/social care
•  Line management experience
•  Experience of catering and customer service
•  Full Clean Driving License

Personal qualities

•  Commitment
•  Tact
•  Responsiveness
•  Realism
•  Honesty
•  Enthusiasm
•  Team Work

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each others’ differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Healthy Mind Hub Manager

HOURS OF WORK:

37.5 hours per week, including evenings and
weekends

SALARY:

£37,000 - £39,000 per annum pro rata

POST LOCATION:

Trust Links and external sites across South East,
Mid or South West Essex. Travel required across
all sites (plus opportunity for working from home)

REPORTS TO:

REACH Service Manager

RESPONSIBLE FOR:

Area Leads, Co-production Workers, Project
Workers, Admin Support Worker, Volunteers, and
Peer Supporters

Trust Links grows communities and transforms lives. Through our seven Growing
Together community gardens across Essex, Healthy Mind Hub, MSE Recovery
College, Trust Links Counselling (TLC), children and youth projects, and
environmental workshops, we work with more than 4,000 people each year. We work
in a person-centred, grassroots and recovery-focused way, helping to save lives
every day and move people on to better lives, with the support of their peers and the
wider community.

The Healthy Mind Hubs provides holistic wellbeing activity-based group support,
peer support and multiagency service delivery throughout Mid and South Essex, with
the aim of preventing and reducing the demand on secondary mental health
services. The Healthy Mind Hub works closely with the MSE Recovery College,
Healthy Mind Community Connectors (employed by Mind), Growing Together, and
services run by other organisations including Health Trainers, Citizens Advice,
Advocacy and drug and alcohol support services.

Delivery will be during the day, seven days per week and staff will be scheduled in
advance to deliver on Saturdays and Sundays throughout the year.
The Healthy Mind Hub Manager will lead the development, delivery and performance
of the service across all three areas: South East, Mid and South West Essex. The
role involves managing a multidisciplinary team, overseeing quality and outcomes,
and building strong partnerships within the VCSE and health sectors. The Manager
will ensure co-production, inclusion, and person-centered delivery are embedded at
every level.

Main Duties

Service Delivery & Co-ordination

•  Oversee the development and consistent delivery of the 6-week Healthy Mind

Hub programme across areas

•  Ensure that sessions, assessments, referrals and group delivery are timely,

accessible and well-managed

•  Line manage Area Leads and Administrative Support Worker
•  Lead a values-based, supportive culture that promotes learning, inclusion and

lived experience

•  Ensure all staff receive appropriate supervision, reflective practice and

training

Performance Monitoring & Quality Assurance

•  Oversee referral processes, assessments, CRM input and MHSDS-compliant

outcome tracking

•  Monitor KPIs and ensure delivery meets agreed service specifications
•  Support ongoing evaluation, feedback collection and improvement planning

Strategic & Partnership Working

•  Act as key contact for commissioners, statutory and VCSE partners
•  Represent the service at meetings, events and networks across South East,

Mid and South West Essex

•  Work closely with partners to align delivery and explore joint working

Co-production & Inclusion

•  Embed the co-production framework and ensure peer involvement across

delivery

•  Support Co-production Workers and volunteers to shape delivery and bring

lived experience into decision-making and service delivery
•  Ensure services are accessible and inclusive to all communities

Safeguarding & Risk Management

•  Ensure safeguarding procedures are followed and risk is appropriately

managed

•  Act as safeguarding lead for the Healthy Mind Hubs
•  Oversee staff compliance with Trust Links policies and protocols

General

•  Support wider Trust Links initiatives and contribute to cross-organisational

work

•  Maintain up-to-date knowledge of mental health trends, VCSE opportunities

and funding

•  Carry out other duties in line with the role as required

PERSON SPECIFICATION:

Essential

•  Experience managing mental health or community wellbeing services
•  Line management experience including supervision and staff development
•  Strong understanding of trauma-informed, strengths-based and person-

centered approaches

•  Excellent organisational, planning and co-ordination skills
•  Strong written and verbal communication skills
•  Ability to manage risk, safeguarding and complex referrals
•
•  Collaborative, values-led and flexible
•  Ability to travel across MSE
•  Enhanced DBS check required

IT confident and experienced in using data systems for monitoring

Desirable

•  Experience in VCSE partnership working and/or service development
•  Relevant Health and Social Care Qualification at NVQ 4 or above
•  Experience of embedding co-production and peer support
•  Experience of system leadership
•  Experience of quality management to deliver an effective service
•  Full Clean Driving License

Personal Attributes

•  Positive, approachable and open to feedback
•  Committed to social inclusion and equity
•  Able to inspire and support others
•  Organised, reliable and values-driven
•  Adaptable and proactive in problem-solving

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees, and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each others’ differences, that
promotes dignity, equality, and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Fundraising and Events Officer

HOURS OF WORK:

Part time

The post will require weekend & evening working to meet the
rising demands of the charity

POST LOCATION:

Rochford and some home working

Salary:

You may be required to work at any Trust Links project site and
travel around the area as needed

£25,000 - £27,000 pro rata depending on hours
and experience

REPORTS TO:

Head of Fundraising and Communications

RESPONSIBLE FOR:

Volunteers

(linked to delivery of fundraising, including events)

PURPOSE OF THE POST:

Trust Links grows communities and transforms lives. Through our six community
Growing Together community gardens across Essex, Healthy Mind Hubs, MSE
Recovery College, children and youth projects, and environmental workshops, we
work with more than 4,000 people each year. We work in a person-centred,
grassroots and recovery-focused way, helping to save lives every day and move
people on to better lives, with the support of others and the wider community.

We have an established programme of seasonal community events each year
across the Trust Links sites. Our events engage our members and the wider
community, raising awareness of our vital work and helping to raise funding for the
charity. Our programme includes Wassailing, Seed Potato Day, May Fayre, Summer
Fayre, Apple Day and Christmas Fayre. In addition we are growing our fundraising

events programme, including business networking, challenges and fundraising
socials.

The Postholder will be required to:

•  Co-ordinate community and fundraising events as part of the team
•  Take the lead on organising, preparing, delivering and evaluating events,

liaising with staff and volunteers in relation to event tasks

•  Engage and develop an events volunteer committee in conjunction with Head

of Fundraising and Communications and the Volunteer Manager.
•  Contribute to and help develop fundraising strategies as part of the

Fundraising and Communications Team

•  Prospect, engage and develop strong relationship with supporters, including

community, individuals, major donors, corporates, and legacy donors
•  Develop and deliver a high standard of donor stewardship to all donors to

drive long-term value

•  Work with the Fundraising and Communications Team to develop materials to

encourage new supporters and to engage existing supporters

•  Support and manage relationships with fundraising volunteers to increase

supporter engagement, raise the charity’s profile and drive income

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

•  Lead on Trust Links community events and fundraising events, including

organising meetings, co-ordinating tasks, assisting with preparation, delivery
and event evaluation

•  Co-ordinate staff and volunteers to support the logistics and delivery of

community events and fundraising events

•  Establish and provide ongoing support for an events volunteer committee to

build the capacity of event delivery

•  Work with the Volunteer Services Manager to recruit and support volunteers

to add capacity to Trust Links fundraising and events activities

•  Plan, deliver, and evaluate Trust Links community challenge events –

analysing data to inform future event activities

•  Maximise income opportunities through developing and managing strong

relationships with all supporters, across community, individuals, major donors,
legacy, organisations, and corporate income streams

•  Work collaboratively with the fundraising and communications team to

develop fundraising strategies to maximise income from existing and new
supporters

•  Take responsibility for achieving agreed budgets (income and expenditure),
reporting on budget performance regularly, planning mitigation actions to
address any shortfall throughout the year

•  Deliver a high level of donor stewardship to all donors, utilising the

functionality of the charity’s CRM database

•  Timely and accurately record, monitor, and evaluate all data associated with

fundraising, including income secured/pledged, on the charity’s CRM
database, and be responsible for own administration

•  Provide monthly reports on fundraising income, expenditure, pipeline activities

and overall progress against agreed targets (financial and non-financial)
utilising Beacon CRM

•  Take responsibility for developing and achieving objectives and targets, with

support from the Head of Fundraising and Communications
•  Support the development of a charity shop to support fundraising
•  Ensure all fundraising and communication practices are legally and regulatory

compliant in relation to the Data Protection Act 2018 and Fundraising
Regulator’s Code of Fundraising Practice, and follow the charity’s best
practice, including ethical due diligence, data protection, privacy and
communication consent and vulnerability

•  Work flexibly as reasonably required to meet the demands of the charity, this
includes some evening and weekend working.  Hours can be claimed as
TOIL, upon pre-request agreement with Head of Fundraising and
Communications

Other

•  Ensure Safeguarding and Health and Safety requirements are met line with
Trust Links Safeguarding and Health and Safety Policies and escalate
concerns about the well-being of service users to the appropriate colleague

•  Participate in regular supervision with the Head of Fundraising and

Communications, take responsibility for continuing self development,
participating in training and development activities as appropriate

•  Perform any other duties commensurate with the level of the post and the

skills and qualifications of the postholder

PERSON SPECIFICATION:

Essential

•  Knowledge and experience of fundraising
•  Experience in organising and running events
•  Excellent communication and interpersonal skills
•  Self-starter and able to take the initiative
•  Strong organisational skills
•  Team player
•
IT skills
•  Creative approach
•  Confident and outgoing approach
•  Excellent writing skills
•  Strong presentation skills
•  Sensitive to the needs of members, volunteers, and staff
•  Outward facing, with strong networking skills
•  Ability to build strong relationships with a diverse range of people

Desirable

•  Formal Training and Qualification in relevant subject e.g. Fundraising, event

management

•  An understanding and passion for mental health, youth and/or environmental

issues and services

•  Driving licence
•  Access to own car

Personal qualities

•  Enthusiasm
•  Team player
•  Commitment
•  Honesty
•  Tact
•  Responsiveness
•  Realism

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each other’s differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Children and Youth Project Worker

POST SALARY:

£24004.50 pro rata depending on hours and
experience.

HOURS OF WORK:

Part time including evenings and weekend work.

POST LOCATIONS:

Trust Links Westcliff / Rochford/ Thundersley /
Basildon / Shoeburyness/ Canvey Island (plus
other community venues in South-East Essex plus
opportunity for working from home)

REPORTS TO:

Children, Youth & Families Team Manager

RESPONSIBLE FOR:

Volunteers when they are delivering children and
youth projects.

PURPOSE OF THE POST:

Trust Links grows communities and transforms lives. Through our six Growing
Together community gardens across Essex, REACH Wellbeing Hub, Recovery
College, Trust Links Counselling (TLC), children and youth projects, and
environmental workshops, we work with more than 4,000 people each year. We work
in a person-centred, grassroots and recovery-focused way, helping to save lives
every day and move people on to better lives, with the support of their peers and the
wider community.

Trust Links has been running activities and projects for children, young people and
families for several years. Forest Schools is delivered for children and young people
ay our Growing Together community gardens, in community venues and in
partnership with local schools and home education groups. Learning Together
provides alternative education for young people aged 11-16 who are struggling to
attend school due to their mental health and/or Special educational needs – both

diagnosed and undiagnosed. Youth Links provides an afterschool safe space for
young people to meet with others. Bouldering Together provides an opportunity for
climbing as a group at IndiRock in Southend.

The Postholder will be required to:

•  Deliver Forest School activities and sessions for children, young people and

families at Trust Links

•  Deliver other children, young people and families projects at Trust Links

including Learning Together, Youth Links, Bouldering Together and mental
health awareness

•  Oversee and assist the work of volunteers delivering children and youth

projects at Trust Links

•  Promote children and youth projects, liaising with schools, family centres,

social care, youth council and other relevant services under the guidance of
Children, Youth & Families Team Manager

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

Support the delivery and implementation of Children and Young People’s Services
•  Deliver and facilitate a range of engaging, empowering and educational

activities with children, young people and families

•  Assist Children, Youth & Families Team Manager with the development of

children and young people’s services

•  Contribute to the design of new services and projects for children and young

people, in co-production with children, youth and parents/carers

•  Assist Children, Youth & Families Team Manager in the planning of all

services and activities, taking into account the views and needs of children
and young people

•  Provide one to one and group support on projects
•  Develop, deliver and oversee group positive activities to meet the identified

needs of service users, evaluating outcomes and impact

•  Provide a listening and support function for beneficiaries at the projects,

ensuring other members of the team are kept up to date with mental health
and wellbeing issues relating to individuals, risks are being assessed and
safeguards are in place

•  Undertake assessments, plans and reviews as appropriate in line with

organisational guidelines and Data Protection guidelines

Promote Children and Young People’s Services

•  Talk to partner agencies and potential referrers to promote the services under

guidance of Children, Youth & Families Team Manager
•  Represent Trust Links at appropriate community events

Outcome and Impact Measurement

•  Support data collection to capture the activity and impact of Trust Links

children and young people’s services

•  Work with children, young people and families to capture case studies and

other qualitative impact data

Other

•  Devise, plan and deliver training courses and workshops within areas of

knowledge

•  Work closely within a multi disciplinary team; attending meetings, giving

feedback and communicating with other Trust Links staff

•  Work with other health and social care professionals external to Trust Links as

required

•  Ensure that beneficiaries and volunteers can contribute fully to the design,

delivery and evaluation of services, ensuring services respond to local need
•  Ensure Safeguarding and Health and Safety training is kept up to date in line
with Trust Links Safeguarding and Health and Safety Policies and escalate
concerns about the well-being of service users

•  Ensure all policies are adhered to, including Data Protection Policy
•  Ensure that services offered are accessible to all service users of the local

community, promoting an inclusive approach

•  Participate in regular supervision and take responsibility for continuing

professional development, participating in training and development activities
as appropriate

•  Be available to work occasionally weekends and evenings to assist with

outside events and our own events

•  Undertake any other duties commensurate with the grade and responsibilities

of the post to help achieve the project's aims and objectives

PERSON SPECIFICATION:

Essential

•  Experience working with vulnerable children and young people in the statutory

or voluntary sector

•  Forest School Level 3 qualification
•  Ability to organise and deliver activities efficiently and effectively
•  Excellent communication and people skills
•  Ability to work in a team, under own initiative and to follow instructions
•  Ability to build networks, make connections and promote our services
•  Person centred, with a flexible approach in meeting client-centred objectives
•  Good documentation and report writing skills and effective verbal

communication

•  Good computer skills e.g. word processing, databases, email and Internet
•  Excellent work ethic, team player and good interpersonal skills
•  Ability to prioritise, work under pressure and organise time to meet project

targets

•  Ability to bring about change
•  Willingness to undertake DBS check
•  Commitment to self-development
•  Willingness and commitment to undertake further training and development

Desirable

•  Relevant Health and Social Care Qualification at NVQ 4 or above
•  Early Years, Child Development or Youth Work qualification
•  Experience working with people with mental health issues
•  Counselling or coaching qualification

Personal qualities

•  Commitment
•  Tact
•  Responsiveness
•  Realism
•  Honesty
•  Enthusiasm
•  Empathy
•  Team Player

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each other’s differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Children and Youth Project Worker

POST SALARY:

£24004.50 pro rata depending on hours and
experience.

HOURS OF WORK:

Part time including evenings and weekend work.

POST LOCATIONS:

Trust Links Westcliff / Rochford/ Thundersley /
Basildon / Shoeburyness/ Canvey Island (plus
other community venues in South-East Essex plus
opportunity for working from home)

REPORTS TO:

Children, Youth & Families Team Manager

RESPONSIBLE FOR:

Volunteers when they are delivering children and
youth projects.

PURPOSE OF THE POST:

Trust Links grows communities and transforms lives. Through our six Growing
Together community gardens across Essex, REACH Wellbeing Hub, Recovery
College, Trust Links Counselling (TLC), children and youth projects, and
environmental workshops, we work with more than 4,000 people each year. We work
in a person-centred, grassroots and recovery-focused way, helping to save lives
every day and move people on to better lives, with the support of their peers and the
wider community.

Trust Links has been running activities and projects for children, young people and
families for several years. Forest Schools is delivered for children and young people
at our Growing Together community gardens, in community venues and in
partnership with local schools and home education groups. Learning Together
provides alternative education for young people aged 11-16 who are struggling to
attend school due to their mental health and/or Special educational needs – both

diagnosed and undiagnosed. Youth Links provides an afterschool safe space for
young people to meet with others. Bouldering Together provides an opportunity for
climbing as a group at IndiRock in Southend.

The Postholder will be required to:

•  Deliver Forest School activities and sessions for children, young people and

families at Trust Links

•  Deliver other children, young people and families projects at Trust Links

including Learning Together, Youth Links, Bouldering Together and mental
health awareness

•  Oversee and assist the work of volunteers delivering children and youth

projects at Trust Links

•  Promote children and youth projects, liaising with schools, family centres,

social care, youth council and other relevant services under the guidance of
Children, Youth & Families Team Manager

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

Support the delivery and implementation of Children and Young People’s Services
•  Deliver and facilitate a range of engaging, empowering and educational

activities with children, young people and families

•  Assist Children, Youth & Families Team Manager with the development of

children and young people’s services

•  Contribute to the design of new services and projects for children and young

people, in co-production with children, youth and parents/carers

•  Assist Children, Youth & Families Team Manager in the planning of all

services and activities, taking into account the views and needs of children
and young people

•  Provide one to one and group support on projects
•  Develop, deliver and oversee group positive activities to meet the identified

needs of service users, evaluating outcomes and impact

•  Provide a listening and support function for beneficiaries at the projects,

ensuring other members of the team are kept up to date with mental health
and wellbeing issues relating to individuals, risks are being assessed and
safeguards are in place

•  Undertake assessments, plans and reviews as appropriate in line with

organisational guidelines and Data Protection guidelines

Promote Children and Young People’s Services

•  Talk to partner agencies and potential referrers to promote the services under

guidance of Children, Youth & Families Team Manager
•  Represent Trust Links at appropriate community events

Outcome and Impact Measurement

•  Support data collection to capture the activity and impact of Trust Links

children and young people’s services

•  Work with children, young people and families to capture case studies and

other qualitative impact data

Other

•  Devise, plan and deliver training courses and workshops within areas of

knowledge

•  Work closely within a multi disciplinary team; attending meetings, giving

feedback and communicating with other Trust Links staff

•  Work with other health and social care professionals external to Trust Links as

required

•  Ensure that beneficiaries and volunteers can contribute fully to the design,

delivery and evaluation of services, ensuring services respond to local need
•  Ensure Safeguarding and Health and Safety training is kept up to date in line
with Trust Links Safeguarding and Health and Safety Policies and escalate
concerns about the well-being of service users

•  Ensure all policies are adhered to, including Data Protection Policy
•  Ensure that services offered are accessible to all service users of the local

community, promoting an inclusive approach

•  Participate in regular supervision and take responsibility for continuing

professional development, participating in training and development activities
as appropriate

•  Be available to work occasionally weekends and evenings to assist with

outside events and our own events

•  Undertake any other duties commensurate with the grade and responsibilities

of the post to help achieve the project's aims and objectives

PERSON SPECIFICATION:

Essential

•  Experience working with vulnerable children and young people in the statutory

or voluntary sector

•  Forest School Level 3 qualification
•  Ability to organise and deliver activities efficiently and effectively
•  Excellent communication and people skills
•  Ability to work in a team, under own initiative and to follow instructions
•  Ability to build networks, make connections and promote our services
•  Person centred, with a flexible approach in meeting client-centred objectives
•  Good documentation and report writing skills and effective verbal

communication

•  Good computer skills e.g. word processing, databases, email and Internet
•  Excellent work ethic, team player and good interpersonal skills
•  Ability to prioritise, work under pressure and organise time to meet project

targets

•  Ability to bring about change
•  Willingness to undertake DBS check
•  Commitment to self-development
•  Willingness and commitment to undertake further training and development

Desirable

•  Relevant Health and Social Care Qualification at NVQ 4 or above
•  Early Years, Child Development or Youth Work qualification
•  Experience working with people with mental health issues
•  Counselling or coaching qualification

Personal qualities

•  Commitment
•  Tact
•  Responsiveness
•  Realism
•  Honesty
•  Enthusiasm
•  Empathy
•  Team Player

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each other’s differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Children and Youth Project Worker

POST SALARY:

£24004.50 pro rata depending on hours and
experience.

HOURS OF WORK:

Part time including evenings and weekend work.

POST LOCATIONS:

Trust Links Westcliff / Rochford/ Thundersley /
Basildon / Shoeburyness/ Canvey Island (plus
other community venues in South-East Essex plus
opportunity for working from home)

REPORTS TO:

Children, Youth & Families Team Manager

RESPONSIBLE FOR:

Volunteers when they are delivering children and
youth projects.

PURPOSE OF THE POST:

Trust Links grows communities and transforms lives. Through our six Growing
Together community gardens across Essex, REACH Wellbeing Hub, Recovery
College, Trust Links Counselling (TLC), children and youth projects, and
environmental workshops, we work with more than 4,000 people each year. We work
in a person-centred, grassroots and recovery-focused way, helping to save lives
every day and move people on to better lives, with the support of their peers and the
wider community.

Trust Links has been running activities and projects for children, young people and
families for several years. Forest Schools is delivered for children and young people
at our Growing Together community gardens, in community venues and in
partnership with local schools and home education groups. Learning Together
provides alternative education for young people aged 11-16 who are struggling to
attend school due to their mental health and/or Special educational needs – both

diagnosed and undiagnosed. Youth Links provides an afterschool safe space for
young people to meet with others. Bouldering Together provides an opportunity for
climbing as a group at IndiRock in Southend.

The Postholder will be required to:

•  Deliver Forest School activities and sessions for children, young people and

families at Trust Links

•  Deliver other children, young people and families projects at Trust Links

including Learning Together, Youth Links, Bouldering Together and mental
health awareness

•  Oversee and assist the work of volunteers delivering children and youth

projects at Trust Links

•  Promote children and youth projects, liaising with schools, family centres,

social care, youth council and other relevant services under the guidance of
Children, Youth & Families Team Manager

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

Support the delivery and implementation of Children and Young People’s Services
•  Deliver and facilitate a range of engaging, empowering and educational

activities with children, young people and families

•  Assist Children, Youth & Families Team Manager with the development of

children and young people’s services

•  Contribute to the design of new services and projects for children and young

people, in co-production with children, youth and parents/carers

•  Assist Children, Youth & Families Team Manager in the planning of all

services and activities, taking into account the views and needs of children
and young people

•  Provide one to one and group support on projects
•  Develop, deliver and oversee group positive activities to meet the identified

needs of service users, evaluating outcomes and impact

•  Provide a listening and support function for beneficiaries at the projects,

ensuring other members of the team are kept up to date with mental health
and wellbeing issues relating to individuals, risks are being assessed and
safeguards are in place

•  Undertake assessments, plans and reviews as appropriate in line with

organisational guidelines and Data Protection guidelines

Promote Children and Young People’s Services

•  Talk to partner agencies and potential referrers to promote the services under

guidance of Children, Youth & Families Team Manager
•  Represent Trust Links at appropriate community events

Outcome and Impact Measurement

•  Support data collection to capture the activity and impact of Trust Links

children and young people’s services

•  Work with children, young people and families to capture case studies and

other qualitative impact data

Other

•  Devise, plan and deliver training courses and workshops within areas of

knowledge

•  Work closely within a multi disciplinary team; attending meetings, giving

feedback and communicating with other Trust Links staff

•  Work with other health and social care professionals external to Trust Links as

required

•  Ensure that beneficiaries and volunteers can contribute fully to the design,

delivery and evaluation of services, ensuring services respond to local need
•  Ensure Safeguarding and Health and Safety training is kept up to date in line
with Trust Links Safeguarding and Health and Safety Policies and escalate
concerns about the well-being of service users

•  Ensure all policies are adhered to, including Data Protection Policy
•  Ensure that services offered are accessible to all service users of the local

community, promoting an inclusive approach

•  Participate in regular supervision and take responsibility for continuing

professional development, participating in training and development activities
as appropriate

•  Be available to work occasionally weekends and evenings to assist with

outside events and our own events

•  Undertake any other duties commensurate with the grade and responsibilities

of the post to help achieve the project's aims and objectives

PERSON SPECIFICATION:

Essential

•  Experience working with vulnerable children and young people in the statutory

or voluntary sector

•  Forest School Level 3 qualification or currently completing a Forest School

Level 3 qualification

•  Ability to organise and deliver activities efficiently and effectively
•  Excellent communication and people skills
•  Ability to work in a team, under own initiative and to follow instructions
•  Ability to build networks, make connections and promote our services
•  Person centred, with a flexible approach in meeting client-centred objectives
•  Good documentation and report writing skills and effective verbal

communication

•  Good computer skills e.g. word processing, databases, email and Internet
•  Excellent work ethic, team player and good interpersonal skills
•  Ability to prioritise, work under pressure and organise time to meet project

targets

•  Ability to bring about change
•  Willingness to undertake DBS check
•  Commitment to self-development
•  Willingness and commitment to undertake further training and development

Desirable

•  Relevant Health and Social Care Qualification at NVQ 4 or above
•  Early Years, Child Development or Youth Work qualification
•  Experience working with people with mental health issues
•  Counselling or coaching qualification

Personal qualities

•  Commitment
•  Tact
•  Responsiveness
•  Realism
•  Honesty
•  Enthusiasm
•  Empathy
•  Team Player

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each others’ differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Reception and Administration Officer

POST SALARY:

£24004.50 pro rata

HOURS OF WORK:

15 hrs per week

Mondays and Tuesdays 8.30 am – 4.30 pm

some evenings and weekends may be required, for
which TOIL can be claimed

POST LOCATION:

Westcliff

You may be required to work at any Trust Links
project site

REPORTS TO:

Growing Together Manager

PURPOSE OF THE POST:

Trust Links grows communities and transforms lives. Through our six community
Growing Together community gardens across Essex, REACH Wellbeing Hub &
Recovery College, children and youth projects, and environmental workshops, we work
with more than 4,000 people each year. We work in a person-centred, grassroots and
recovery-focused way, helping to save lives every day and move people on to better
lives, with the support of others and the wider community.

The Reception and Administration Officer is based at the busy office at Trust Links
Westcliff, which hosts a range of projects including Growing Together Westcliff,
Recovery College courses, Healthy Mind Hub workshops,  Youth Links, TLC

Counselling and Forest School sessions. The site also hosts community events and
visits. The postholder will be the first point of contact for existing members and
volunteers, and new enquiries from a wide range of people for all Trust Links services.
The postholder will have frequent contact with adults with mental health issues in
person and on the telephone, including people in distress and unwell, and will need to
respond in a professional and appropriate manner.

The postholder will be required to:

Provide a friendly, effective, and efficient reception at the main Westcliff site, in person
and on the telephone. Support teams across the organisation by responding to queries
and resolving issues.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

•  To provide a high quality of reception duties at Trust Links Westcliff including

welcoming members and visitors including providing refreshments, answering all
switchboard calls, taking messages and referring callers on

•  Support the logistics and administration in the delivery of effective and efficient

projects, services and events

•  Record key interactions with members and messages for practitioners on Charitylog

CRM

•  Respond to email enquiries in liaison with other staff as appropriate
•  Securely storing monies received
•  Booking rooms and ensuring diaries are up to date
•  Co-ordinate purchases including stationery, equipment and food, and place orders
•  To provide a broad range of administrative support to ensure that the Trust Links’

projects run efficiently and effectively

•  To undertake administrative tasks as required
•  Organising dates and logistics for meetings, courses, trips and events
•  Support staff, volunteers and beneficiaries with a welcoming reception and resolving

logistical issues, including for counselling clients

•  Supporting staff and contractors in the organisation of courses and workshops,

including setting up logistics for courses

•  To provide administrative support to members of staff as necessary
•  To cover reception duties at Westcliff and other sites as required
•  To support the Health & Safety of sites, ensuring clear work areas and issues are

reported in line with the agreed processes

•  Assist with the promotion of Trust Links events and services
•  Ensure appropriate confidentiality of service user information throughout the project
•  Comply with Trust Links' policies and procedures
•  Undertake any other duties commensurate with the grade and responsibilities of the

post to help achieve the project's aims and objectives

PERSON SPECIFICATION:

Essential Qualities:

•  Experience of working in an administrative role
•  Welcoming and friendly manner
•  Ability to work with a range of people including adults with mental health

problems

•  Competence in Microsoft Word, Excel, and Outlook, email and the internet
•  Ability to learn new systems and processes including IT packages
•  Strong organisational skills and the ability to prioritise work effectively in a busy

office environment

•  Good level of verbal and written communication skills and accuracy
•  Experience of being flexible, responsive and taking the initiative
•  DBS enhanced check

Desirable Qualities:

•  Experience of working in a busy multi-functioning office environment
•  Experience of working in the social care, health or community sector
•  Experience of working directly with customers with disabilities e.g. mental health

problems, learning disabilities

  Personal Qualities

•  Commitment
•  Tact
•  Responsiveness
•  Realism
•  Honesty
•  Enthusiasm
•  Teamwork

JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each other’s differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Facilities and Health & Safety Lead

POST SALARY:

£26,250 - £29,500 pro rata

HOURS OF WORK:

POST LOCATIONS:

30-37.5 hours per week including evenings and
weekend work

Trust Links Westcliff / Rochford/ Thundersley /
Basildon / Shoeburyness/ Canvey Island (plus
other community venues in South-East Essex plus
opportunity for working from home)

REPORTS TO:

Senior Project Development Manager

RESPONSIBLE FOR:

Maintenance Volunteers

PURPOSE OF THE POST:

Trust Links grows communities and transforms lives. Through our six Growing
Together community gardens across Essex, Healthy Mind Hub, Recovery College,
Trust Links Counselling (TLC), children and youth projects, and environmental
workshops, we work with more than 4,000 people each year. We work in a person-
centred, grassroots and recovery-focused way, helping to save lives every day and
move people on to better lives, with the support of their peers and the wider
community.

To lead on all aspects of facilities management and health & safety in accordance
with associated legislation and regulation, across Trust Links, ensuring safe, well-
maintained, and welcoming environments for staff, volunteers, members, and
visitors. This role includes leading on Trust Links Health & Safety policies,
procedures and general arrangements.  The Lead will implement and will maintain
processes for commissioning and co-ordinating with contractors, supporting site
hirers, undertaking repairs, and leading practical activities with members that
enhance and maintain the charity’s physical spaces.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

Health & Safety

•  Lead on health & safety management across all Trust Links sites, ensuring

compliance with legislation, regulation and best practice.

•  Maintain and update safe systems of work to include risk assessments,
method statements, fire safety plans, and emergency procedures.

•  Conduct regular site inspections and audits.
•  Deliver health & safety inductions and training for staff, volunteers, and

members.

•  Act as the charity’s Health & Safety Officer and liaise with external bodies as

required.

Facilities Management

•  Undertake minor repairs and reactive maintenance tasks across sites.
•  Source quotes, appoint, and oversee contractors for larger works.
•  Maintain records of maintenance schedules, contractor visits, and compliance

checks.

•  Ensure buildings and grounds are safe, do not present health risks and are

clean, and fit for purpose.

•  Set up and manage arrangements with external hirers of Trust Links spaces.

Member Engagement

•  Lead practical activities with members that contribute to site maintenance and

improvement (e.g. woodworking, painting, repairs).

•  Support therapeutic and skills-based activities that involve facilities work.
•  Promote and facilitate member and volunteer involvement in caring for Trust

Links spaces.

General Duties

•  Support sustainability and environmental improvements across sites.
•  Support with the planning, set up and packing away for Trust Links events.
•  Maintain inventories of tools, equipment, and materials.
•  Work collaboratively with staff across departments to support events and site

needs.

•  Respond to urgent maintenance issues promptly and effectively.

Person Specification

Essential

•  Proven experience in facilities management, building maintenance, or a

related field.

•  Strong understanding of health & safety legislation and practices.

•  Practical skills in repairs, woodworking, and general maintenance.
•  Ability to manage contractors and oversee works.
•  Excellent organisational and record-keeping skills.
•  Strong interpersonal skills and ability to work with vulnerable individuals.
•  Commitment to Trust Links’ values and mission.

Desirable

•  Experience working in a charity or community organisation.
•  Health & Safety qualification (NEBOSH General or similar as a minimum).
•  Health and Safety Accreditation (IOSH, IIRSM or similar)
•  Experience in H&S Risk Management
•  Experience leading activities or workshops.
•  Knowledge of sustainability and environmental practices in facilities.