Services Manager

Job Title: Services Manager
Hours: 28 per week to be worked Tuesday through to Friday (Part Time)
Salary: Range from £36.000 to £38.400 per annum dependant on experience
Contract term: Permanent
Work location: Office and Community on the Isle of Wight

About us

Age UK Isle of Wight is an independent charity working across all Island communities to provide services to residents aged 50+, their carers and families. We are seeking an experienced Service Manager with demonstrable skills in leadership, planning and delivery to join our team in this newly created role.

The Service Manager will be responsible for delivering operational excellence ensuring the smooth and efficient functioning of the charity. The role will require you to deputise for the Chief Officer as required during periods of absence or holiday.

About the role

Lead and manage service operations for Age UK IW
Deliver business plans and objectives to ensure that operational targets are met
Manage and supervise Services Teams, providing coaching and support to drive performance and employee development
Work closely with the Chief Officer to identify opportunities for innovation, growth, and improved service development, whilst developing opportunities to work with a range of external stakeholders
Develop and maintain effective reporting, recording, and monitoring systems, whilst conducting regular reviews of systems and processes to ensure that Age UKIW operates effectively and efficiently
Ensure compliance with all relevant legislation, safeguarding responsibilities, organisational policies, contractual requirements, and quality standards
Monitor operational compliance in relation to health and safety, data protection, and employment practices
Ensure all services are client-focused and delivered in a way that reflects the Values and Behaviours of the Charity.

About You:

Proven leadership and management skills, ideally gained in an environment where your role has required you to be agile, flexible, and able to work effectively in a changing environment
Experience in managing budgetary control along with operational planning
Experience of managing employee performance and delivering operational excellence
Skilled in effective relationship-building, influencing, and working with a range of external stakeholders
Highly IT literate with the skills and experience of using a variety of operational systems

Job Description:

Please read this full Job Description and Person Specification before applying. This document outlines the key responsibilities of the Services Manager role, including leading service delivery, supporting teams, working with partners, and helping ensure our services continue to make a positive difference for older people across the Island.

Click here to read Job Description and Person Specification

How to apply:

Send a CV and cover letter to recruitment@ageukiw.org.uk

If you have any questions about how to apply, please email recruitment@ageukiw.org.uk

Age UK Isle of Wight is an equal opportunities employer; we welcome applications from everyone.

Closing date:

Sunday 21^st June 2026. Please note, we may close applications earlier if we receive a high number of suitable applications, so early applications are encouraged.

Interviews:

First Interviews will be held on Wednesday 1^st and Thursday 2^nd July 2026

AGE CONCERN ISLE OF WIGHT

1 role available