COMMON ROOM OF THE GREAT NORTH LIMITED
Neville Hall in Westgate Road, Newcastle upon Tyne
Full-time
Events & Operations Crew Introduction/Background to the Role The Common Room of the Great North Limited (CRGN) is a limited company and registered charity, created to take forward the restoration and redevelopment of its Grade 2* listed 19th Century building, Neville Hall in Westgate Road, Newcastle upon Tyne. We are looking for confident, customer focused and proactive event and operations crew members to support delivery of The Common Room’s operations and events. This will involve setting up rooms, providing assistance to other teams and utilising CRM software to ensure everything is completed correctly and efficiently. Further details of The Common Room and the project can be found on our website - www.thecommonroom.org.uk Job Description Job Wage Event and Operations Crew National Minimum Wage Duration Up to 36 hours per week Reports to Operations supervisor Job Summary and Purpose • To provide flexible day-to-day operational assistance of The Common Room • To assist in managing security within Neville Hall. Main Responsibilities/Activities • To support operational set up for any events • To provide excellent customer service to visitors to the building • To coordinate and support training within H&S and waste management requirements • Support the tenants within Neville Hall • Work with relevant colleagues to coordinate deliveries • Administration of the accident record book for any incidents that take place. • To ensure that IT and AV equipment is regularly checked, maintained and repaired where necessary • To support with any food & beverage requirements for events All staff/freelance contractors are expected to: • Positively support equality of opportunity and equity of treatment of colleagues in accordance with the Diversity Policy/statement. • Help maintain a safe working environment by attending training in Health and Safety requirements as necessary and following local safe working practices and the Health and Safety Policy. Person Specification ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE Communication and customer service skills Organisational skills IT skills Personal Attributes Experience of providing high standards of customer care and working with the public. Well organised, with great attention to detail, and an ability to coordinate, timetable and balance a range of priorities and projects. Good IT skills, including experience of the use of spreadsheet, word processing and document editing and presentation software. The ability to work on your own, as well as part of a small team. A high standard of personal presentation. The capacity to work anti-social weekend, evening and public holiday duty shifts. DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE Please note, an induction programme and on-going development and training or mentoring will be offered, but the ideal candidate will have some of the following desirable skills, knowledge / experience. Building Management Operational Skills Events administration IT skills Experience of working in a heritage/cultural building. Experience which involves the planning and delivery of activity including conferences, events and weddings in venues Knowledge of Health and Safety legislation and the regulations for application in a building used by the public. Experience of dealing with accidents to staff and the public. Duty manager experience. Knowledge of the needs of speakers, partners and participants in public lectures, conferences and events. Knowledge of event booking systems. Knowledge of CRM systems. Knowledge of building management systems. Knowledge of digital signage networks. Information for applicants • Applications should be sent via email to cristian.rogerson@thecommonroom.org.uk • Applications must include: o An up-to-date CV. o The contact details (email and phone) of two referees one of whom should be your last or current employer, these will not be contacted until an offer of employment is made.
COMMON ROOM OF THE GREAT NORTH LIMITED
Neville Hall in Westgate Road, Newcastle upon Tyne
Full-time
The Common Room Food & Beverage Assistant Introduction/Background to the Role The Common Room of the Great North Limited (CRGN) is a limited company and registered charity, created to take forward the restoration and redevelopment of its Grade 2* listed 19th Century building, Neville Hall in Westgate Road, Newcastle upon Tyne and to preserve its internationally important collection and archive. Funded by National Lottery Heritage Fund, The Common Room reopened in July 2021 having fully refurbished the building as a hub for delivery of its charitable mission “to use our unique heritage to inspire the next generation of innovators and engineers”. It also is a heritage venue providing spaces for hire for events and also has a café bar, 5|Quarter. Further details of The Common Room and the project can be found on our website - www.thecommonroom.org.uk Job Summary We are looking for confident, customer focused and proactive food and beverage assistants to support delivery of The Common Room’s in house catering offer including the food on sale in the 5 Quarter Café Bar and catering for meals and refreshments in The Common Room’s room hire and meetings business. You will be an integral part of the food and beverage team to help provide an integrated high quality and profitable catering service to the building’s users. The profits from which support our charitable mission. Job Description Job Salary Duration Reports to Food and Beverage Assistant National minimum wage plus tips Zero Hours Food and Beverage Manager Main Responsibilities / Activities • To provide first class service to all customers in 5 Quarter and any events or meetings inside the building • Cash handling to ensure that correct cash and card transactions are processed • Maintaining a high level of product knowledge to be able to assist the customer in any menu queries • To be able to provide any allergen information to the customer at any time • Keep on top of all compliance activities • Maintain equipment and F&B areas with regular cleaning • To support the external catering team if required • Checking customers’ identification and confirm it meets legal drinking age • Assessing customers’ needs and preferences and making recommendations • Mixing ingredients to prepare cocktails • Contributing to planning and presenting bar menus • Checking, re-stocking and replenishing bar inventory and supplies • Any other reasonable jobs around the building All staff/freelance contractors are expected to: • Positively support equality of opportunity and equity of treatment of colleagues in accordance with the Diversity Policy/statement. • Help maintain a safe working environment by attending training in Health and Safety requirements as necessary and following local safe working practices and the Health and Safety Policy. Please visit Work with us - The Common Room for full details Person Specification ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE Bar and café experience Communication and customer service skills Organisational skills IT skills Experience is not essential for this role as full training will be provided Experience in effective communication and excellent customer service Extremely well organised, with great attention to detail, and an ability to coordinate, timetable and balance a broad range of priorities Ability to use electronic till and ordering system Personal Attributes An interest in the heritage of the North East Appointment and Application Details and Timetable Role advertising 30th Aug 2023 Please send your CV and an email stating why you would like the job to Marilena.Briztoulaki@thecommonroom.org.uk Please note that we will review applications as they come in and may offer an earlier interview for skilled candidates. So, hurry up!