JOB DESCRIPTION JOB TITLE Examinations Coordinator DEPARTMENT Examinations TYPE OF CONTRACT Permanent, Full-time RESPONSIBLE TO Team Leader (UK Private/ UK Public/ International and ROA/ Results) GRADE AND SALARY Grade 2 £25,936 - £29,192 Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range HOURS OF WORK 35 hours per week; 4 days weekday and 1 day weekend KEY WORKING RELATIONSHIPS INTERNAL EXTERNAL Exams Head of Operations, Exams Operations and Assessment Deliver y Manager, Partnerships and Relationships Manager, Examinations Coordinators, Examinations Steward Allocations Administrator, Customer Service Team, Finance Team Examiners, UK and International Customers, UK and International Representatives, Travel Companies PROBATIONARY PERIOD Your employment will be subject to a probationary period of 6 months BENEFITS (1) HOLIDAY ENTITLEMENT Generous annual leave of 28 days plus Bank holidays (2) PENSION (This is inclusive of any days when LAMDA may be closed i.e. towards Christmas closure) After 3 months of continuous service you will be automatically enrolled into our qualifying workplace pension scheme with AVIVA. LAMDA will make an additional contribution in accordance with auto-enrolment regulations Published by Human Resources Last revised: September 2025 (3) MATERNITY, PATERNITY AND ADOPTION PAY Enhanced maternity, paternity and adoption pay will be made for eligible employees (4) GP 24 (5) EMPLOYEE ASSISTANCE PROGRAMME (EAP) You have access to remote, private GP services 24/7, 365 days a year. GP 24 is supported by highly experienced and knowledgeable doctors EAP is a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing. EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues (6) MENTAL HEALTH SUPPORT LAMDA offers confidential, 24/7, online easy to access mental health support which is a free service (7) CYCLE TO WORK SCHEME LAMDA offers a salary sacrifice cycle to work scheme (8) EYE TESTS Sight test costs is reimbursed to employees who require VDU use (9) HYBRID WORKING (10) GROUP LIFE ASSURANCE Hybrid working may be offered for some non-student facing roles. We expect a norm of 40% of your time in the office and 60% of your time to be worked from home After six months of continuous service and on successful completion of the probationary period you will become eligible to death-in-service benefit where the nominated beneficiary could receive approximately 4 x annual salary payment if death occurs whilst in Service (11) SEASON TICKET LOAN LAMDA offers an interest free loan for the purchase of an annual season ticket (12) REWARDS MARKETPLACE You are eligible to join our reward scheme in which you can take advantage of discounts and perks in 1000s of brands from a wide variety of categories Published by Human Resources Last revised: September 2025 JOB PURPOSE The purpose of this job is to support the administration of UK and International public and private examination sessions in delivering activities to meet the business objectives of the Examinations Department and, ultimately, of LAMDA Limited. DUTIES AND RESPONSIBILITIES 1. Information and Customer Service • To deal with general enquiries, queries and requests for information in writing, by e-mail or telephone, in accordance with departmental procedures and operating standards, and to fulfil all requests for information • To administer the Examinations email central Inbox, distributing emails to appropriate staff, ensuring meeting service standards for the distribution of all customer queries • To deal accurately, courteously, and promptly with queries relating to assessments and to provide advice and guidance to customers and learners, with regards to LAMDA’s assessment regulations and procedures • To support customers with exam entry, payment processes and results queries • To provide administrative support for Examiners, Customers, and staff on ExamTrack (exams management system), Freshdesk (CRM) and Key Travel (Travel Management Company) 2. Examinations Support To provide examinations support to the Exams Team, working either in the Scheduling Team (UK and International) or Results Team. Depending on business activity, you may be required to move across teams to ensure business needs are met. Responsibilities include: A) Scheduling • To manage the exam entry process, make amendments to entries (withdrawals, change of examination, etc) and allocate exam fees • To manage the examination preparation process, including conducting pre-checks, timetabling events and liaising with key internal and external stakeholders about exam delivery • To accurately produce, check and disseminate confidential examination timetables materials within published Service Level Agreements • To assist in the management of examination days in accordance with regulatory requirements, including preparing examination days, starting an examination, dealing with emergencies, irregularities, and malpractice/maladministration, ending examination sessions and distributing and collecting examination materials and reports • To raise Examiner payment and work instructions, distribute and collate examination and results materials, and resolve/ escalate any queries • Use LAMDA’s in-house database (ExamTrack) to record all information relevant to a learners’ exam journey, from exam entry through to assessment, marks and finally awards • To ensure accurate data entry and maintenance of learner, customer, centre, and examiner records on LAMDA’s exams management system (ExamTrack) • Liaise with Allocations Team on the booking of exam sessions, and allocations of Examiners and Stewards to sessions • Liaise with Public/ Local Representatives about arrangements for examinations, inclusive of safety checks, and venue and steward hire • To steward examinations in-person or remote as and where required, in accordance with LAMDA’s operating policies and procedures • Arrange the dissemination of examination materials and results in accordance with GDPR (General Data Protection Regulations) and SLAs • To support the process relating to access arrangements, in line with regulatory and legislative requirements. To refer all reasonable adjustment applications and queries to the Qualifications Published by Human Resources Last revised: September 2025 Assessments Officer (or Qualifications Team) and ensure agreed provisions are communicated and are in place to ensure equal access to LAMDA’s qualifications • Liaise with the Qualifications and Examiner Teams on the reassessment of learners • Ensure that all required information, including that for external learners, is obtained and submitted accurately within set deadlines in relation to examination entries, changes, withdrawals, remark requests, and assessment data. B) Results • To support the quality assurance and regulatory compliance for all examination results • To administer and ensure the validation, moderation, awarding and certificating of results • To ensure the timely and accurate transfer of invalidations, scrutiny and monitoring to the appropriate teams • To support the results validation process in accordance with regulatory requirements • To liaise with the Deputy Chief Examiner on the scrutiny and moderation of results • To process duplicate certificates, letters of attestation and history transcripts for the Examinations Department, and keep all corresponding logs updated • To assist the Quality and Compliance Team with any Enquiries About Results (EARs) and Appeals, including any amendments to previous awarding • To ensure the secure handling of certificate stock in accordance with the General Conditions of Recognition, as set out by the Regulators • To undertake stock checks of certificates and medals where necessary • To log all Examiner Administration and Assessment issues in the Examiner Quality Log and escalate where relevant to the Exams Management Team Other Duties • To support the Allocations Team and answer any Examiner Emergency calls during weekdays and weekends, as required • To support the maintenance of archive files and historical data relating to assessments and examination results • To attend and contribute to regular staff meetings, team meetings and 1:1s, and escalate issues where applicable • To liaise with the Finance Team on the payment of examination fees in accordance with LAMDA’s policies and procedures • Undertake financial administration and reporting in the absence of the Finance Team. Inclusive of allocating / resolving fee payments, debt and credit control (refunds and vouchers), examiner payments, Representative commission, examiner and representative’ expenses claim, and daily income reconciliation • To assist in the annual review of guides, policies and procedures, and template communications to customers • To recommend and assist in process improvements and systems developments to improve the efficiency of the Examinations Department. adherence to • To ensure policies, procedures, and implement operating standards at all times and to contribute to their annual review and improvement to ensure full compliance with Regulators’ Conditions of Recognition and LAMDA’s quality assurance processes. examinations and • To support and adhere to accurate data record management and dissemination of information, in accordance with GDPR and operating policies and procedures • To undertake general duties such as filing, photocopying, and administering departmental post, and any other aspects of the department’s work as necessary, including supervising temporary staff as required • To undertake other aspects of the Examinations Department’s work when required. Published by Human Resources Last revised: September 2025 This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management. The successful applicant will be required to go through a DBS ‘Enhanced Disclosure’ check. Expenses will be met by the Academy. Published by Human Resources Last revised: September 2025 PERSON SPECIFICATION ESSENTIAL DESIRABLE QUALIFICATIONS Strong literacy and numeracy skills; must have GCSE English and Maths (or equivalent) at minimum Grade C Further or higher education qualification(s) METHOD OF ASSESSMENT Certificates SKILLS/ ABILITIES Strong oral and written communication skills, listening and numeracy skills Excellent customer service skills Good organisational skills Excellent interpersonal skills Good time management skills CV/ Cover Letter/ Interview Ability to demonstrate sensitivity and diplomacy when communicating information KNOWLEDGE Basic IT knowledge Ability to maintain confidentiality of learner and customer records, examination materials and financial data Previous experience with database software CV/ Cover Letter/ Interview Experience and understanding of exam delivery EXPERIENCE Strong working knowledge of Microsoft packages, databases and use of emails Complying with the requirements of regulatory bodies Experience of video conferencing platforms e.g. Zoom, Skype Working in an office or data driven environment CV/ Cover Letter/ Interview Previous administrative experience in a regulatory examinations or education setting Handling a high volume of work of detailed work, whilst adhering to strict guidelines Experience of working with databases and managing data input Working in a customer services role Awareness of quality assurance frameworks Published by Human Resources Last revised: September 2025 METHOD OF ASSESSMENT CV/ Cover Letter/ Interview ESSENTIAL DESIRABLE PERSONAL QUALITIES Flexible and adaptable strong communicator strong team-working skills ability to work under pressure whilst maintaining accuracy proactive and self-motivated ability to manage priorities and workloads effectively Ability to follow relevant policies, procedures and regulations to complete work Commitment to safeguarding and promoting the welfare of young people Published by Human Resources Last revised: September 2025 ABOUT LAMDA As the oldest drama school in the UK, founded in 1861 as the London Academy of Music and Dramatic Art, LAMDA is a world-leading conservatoire based in the heart of London, offering exceptional vocational training to actors, stage managers, technicians, directors and designers, regardless of their background or socio-economic circumstances. In 1965, LAMDA became the first drama school to introduce technical training and quickly became a prototype for other institutions branching into this area. LAMDA is also an Ofqual-registered awarding body, offering world renowned qualifications in communication and performance and inspiring the next generation of confident communicators through qualifications in performance and communication. LAMDA has been registered with the Office for Students as a stand-alone Higher Education Provider since 2019, and was granted full degree awarding powers in 2021. We believe drama has the power to transform lives. Our students graduate as authentic, confident and independent artists or technicians, capable of shaping their own careers. Conservatoire training is, by its nature, selective, training only the best; course numbers are limited and LAMDA teaches in small groups. There is a core cohort of just under 400 UK and international students a year across six degree courses and other HE courses. The school also welcomes around 360 students onto other courses during the year, including short courses run during Spring and Summer vacations. LAMDA is a leader in performing arts training and strives for excellence in every facet of our organisation. In July 2018, LAMDA joined the register of Higher Education Providers, a key step towards achieving degree awarding powers. LAMDA now operates independently from the Conservatoire of Dance and Drama, receiving funding directly from the Office for Students. LAMDA was granted full degree awarding powers in 2021. At the heart of LAMDA’s approach is a commitment to the ensemble, stressing the importance of collaboration to achieve excellence. LAMDA nurtures every student’s unique talents to give them the tools they need to become independent, creative artists and technicians, along with all the help and guidance they need to transition and make their mark within the creative and performing arts industry. Alongside this, LAMDA is committed to ensuring that its training is accessible to all. LAMDA has several substantial measures in place to widen access to Higher Education and is committed to the creation of pathways to our training for those from the Global Majority, those from low socio - economic backgrounds and care leavers. The work of the Academy is complemented by that of LAMDA Examinations, through which LAMDA offers a drama and communications-based syllabus leading to accredited and non-accredited awards in the UK and overseas. In 2017, LAMDA moved into its new £28.2m centre for world-leading drama training. LAMDA’s new home features ten large training and rehearsal studios, three theatres - the 200 seat Sainsbury Theatre, 120-seat the Carne Studio Theatre and the Linbury Studio, and a fully equipped digital and audio suite. In January 2018, LAMDA alumni Benedict Cumberbatch was appointed the Academy’s President. LAMDA Alumni include Nikki Amuka-Bird, Patricia Hodge, Janet Suzman, Chiwetel Ejiofor, Jeremy Irvine, Rory Kinnear, Harriet Walter, Rose Leslie, Paterson Joseph, David Oyelowo, Katherine Parkinson, Toby Stephens, David Suchet, Sam Claflin, Leah Harvey, and Ruth Wilson, among many others. Published by Human Resources Last revised: September 2025
JOB DESCRIPTION JOB TITLE Finance Officer – Purchases and Payments DEPARTMENT Finance TYPE OF CONTRACT Permanent, Full-time RESPONSIBLE TO Finance Manager RESPONSIBLE FOR n/a GRADE AND SALARY Grade 4 £34,858-£39,233 Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range HOURS OF WORK 35 hours per week; Monday to Friday (9.30am – 5.30pm) plus evening and weekend work as and when necessary KEY WORKING RELATIONSHIPS INTERNAL Budget holders and credit card holders across LAMDA; Finance Team. EXTERNAL Suppliers; Barclays Bank. PROBATIONARY PERIOD Your employment will be subject to a probationary period of 6 months BENEFITS (1) HOLIDAY ENTITLEMENT Generous annual leave of 28 days plus Bank holidays (2) PENSION (This is inclusive of any days when LAMDA may be closed i.e. towards Christmas closure) After 3 months of continuous service you will be automatically enrolled into our qualifying workplace pension scheme with AVIVA. LAMDA will make an additional contribution in accordance with auto-enrolment regulations Published by Human Resources Last revised: Nov 2025 (3) MATERNITY, PATERNITY AND ADOPTION PAY Enhanced maternity, paternity and adoption pay will be made for eligible employees (4) GP 24 (5) EMPLOYEE ASSISTANCE PROGRAMME (EAP) You have access to remote, private GP services 24/7, 365 days a year. GP 24 is supported by highly experienced and knowledgeable doctors EAP is a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing. EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues (6) MENTAL HEALTH SUPPORT LAMDA offers confidential, 24/7, online easy to access mental health support which is a free service (7) CYCLE TO WORK SCHEME LAMDA offers a salary sacrifice cycle to work scheme (8) EYE TESTS Sight test costs is reimbursed to employees who require VDU use (9) HYBRID WORKING (10) GROUP LIFE ASSURANCE Hybrid working may be offered for some non-student facing roles. We expect a norm of 40% of your time in the office and 60% of your time to be worked from home After six months of continuous service and on successful completion of the probationary period you will become eligible to death-in-service benefit where the nominated beneficiary could receive approximately 4 x annual salary payment if death occurs whilst in Service (11) SEASON TICKET LOAN LAMDA offers an interest free loan for the purchase of an annual season ticket (12) REWARDS MARKETPLACE You are eligible to join our reward scheme in which you can take advantage of discounts and perks in 1000s of brands from a wide variety of categories Published by Human Resources Last revised: Nov 2025 JOB PURPOSE To be responsible for overseeing and managing automated payment processes within X Ledger, ensuring accuracy, compliance with terms of trade and LAMDA procedures, and adherence to delegated authorities. This role focuses on maintaining the integrity of expenditure records within X Ledger, analysing payment data for insights, and managing exceptions, while also overseeing petty cash and floats across LAMDA. DUTIES AND RESPONSIBILITIES The following on behalf of both LAMDA Ltd. and LAMDA Enterprises Ltd. though not all tasks will be relevant to both: X Ledger System Management & Optimization: o Manage and optimize the automated invoice workflow within X Ledger, from receipt to payment, ensuring proper routing and approval. o Monitor purchase order and invoice matching processes within X Ledger, investigating and resolving any exceptions or discrepancies identified by the system. o Oversee and initiate automated payment runs (purchase ledger, examiner payments, staff expenses, international transfers) through X Ledger, ensuring all pre-payment checks and authorisations are correctly captured by the system. o Act as a second signatory on the banking system for payments created by other members of the Finance team, as required. o Establish and manage a process for setting up new suppliers and changing bank details on existing suppliers which is efficient and auditable Data Oversight & Reconciliation: o Review and reconcile daily expenditure automatically captured from bank statements within X Ledger, ensuring all direct debits and corresponding invoices are accurately recorded and matched. o Manage and reconcile credit card expenditure by verifying coded and authorised statements against X Ledger entries, proactively following up on outstanding statements. o Maintain accurate records of petty cash expenditure within X Ledger, performing periodic reconciliations of floats and arranging replenishments as needed. o Oversee and validate automated accrual journal preparation within X Ledger for outstanding invoices, purchase orders, and unreturned credit card statements at month-end. Financial Analysis & Reporting (leveraging X Ledger): o Proactively review unpaid invoices on the purchase ledger, investigating and resolving items identified by X Ledger as lacking valid reasons for delay. o Analyse payment data from X Ledger to identify trends, potential cost savings, and areas for process improvement. o Collaborate with the Payroll & Pensions Officer to prepare and reconcile monthly reports on staff advances and season ticket loans using data from X Ledger. o Ensure alignment between Job Cost codes in X Ledger and the Drama School’s database of codes. Stakeholder & System Liaison: o Liaise with budget holders to facilitate timely invoice authorisation within X Ledger's workflow. o Act as a point of contact for credit card provider queries on behalf of cardholders and manage new card applications according to LAMDA procedures. o Support external auditors by providing necessary data and explanations from X Ledger. Administrative & Support: o Manage Finance department stationery orders. o Handle and distribute daily Finance department mail. o Submit utility meter readings as requested. o Establish and manage online supplier accounts, advocating for paperless billing and completing credit applications as needed. o Provide cover for the Finance Officer (Fees & Income) during absences, including processing credit card payments over the phone and in person, and preparing cheques for banking. Published by Human Resources Last revised: Nov 2025 This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management. The successful applicant will be required to go through a DBS ‘Enhanced Disclosure’ check. Expenses will be met by the Academy. Published by Human Resources Last revised: Nov 2025 METHOD OF ASSESSMENT Certificates CV/ Cover Letter/ Interview CV/ Cover Letter/ Interview CV/ Cover Letter/ Interview PERSON SPECIFICATION ESSENTIAL DESIRABLE QUALIFICATIONS SKILLS/ ABILITIES -Financial Qualification: Studying toward or holding a relevant accounting qualification (e.g., AAT). -Payment Processing: Proven ability to manage and initiate automated payment runs (purchase ledger, expenses, international transfers) and experience with banking systems (including being a second signatory) -Financial Analysis: Ability to analyse payment data to identify trends, potential cost savings, and process improvements. KNOWLEDGE EXPERIENCE -Data Integrity: Understanding and practice of purchase order/invoice matching and resolving discrepancies. -System Proficiency: Strong working knowledge of an accounting or Enterprise Resource Planning (ERP) system, particularly experience with automated workflow systems - Accounts Payable Expertise: Extensive, demonstrable experience in a high-volume Accounts Payable (A/P) role. -Reconciliation: Experience in reconciling bank statements, direct debits, credit card expenditure, and petty cash. -Month-End Procedures: Knowledge and practical experience with month-end close activities, specifically in preparing or validating accrual journals. -Specific System Experience: Direct experience with X Ledger or a similar automated invoice/payment platform. -Audit Support: Experience assisting external auditors by preparing and providing necessary data and explanations. -Cross-Functional Cover: Experience covering related finance functions, such as processing income or dealing with customer payments (as per the cover duties). Published by Human Resources Last revised: Nov 2025 ESSENTIAL DESIRABLE PERSONAL QUALITIES -Attention to Detail: Meticulous and highly accurate in financial processing and data entry -Organization: Excellent time management and organizational skills to handle multiple deadlines and complex workflows. -Process Optimisation Mindset: A proactive approach to advocating for efficient methods, such as paperless billing and online supplier management. METHOD OF ASSESSMENT CV/ Cover Letter/ Interview -Communication: Strong interpersonal skills for effective liaison with internal budget holders, external suppliers, and the bank. -Adaptability: Flexibility to undertake additional administrative duties and provide support across the Finance team. -Proactivity: Proven ability to proactively investigate and resolve delayed payments or outstanding documentation (e.g., credit card statements). Published by Human Resources Last revised: Nov 2025 ABOUT LAMDA As the oldest drama school in the UK, founded in 1861 as the London Academy of Music and Dramatic Art, LAMDA is a world-leading conservatoire based in the heart of London, offering exceptional vocational training to actors, stage managers, technicians, directors and designers, regardless of their background or socio-economic circumstances. In 1965, LAMDA became the first drama school to introduce technical training and quickly became a prototype for other institutions branching into this area. LAMDA is also an Ofqual-registered awarding body, offering world renowned qualifications in communication and performance and inspiring the next generation of confident communicators through qualifications in performance and communication. LAMDA has been registered with the Office for Students as a stand-alone Higher Education Provider since 2019, and was granted full degree awarding powers in 2021. We believe drama has the power to transform lives. Our students graduate as authentic, confident and independent artists or technicians, capable of shaping their own careers. Conservatoire training is, by its nature, selective, training only the best; course numbers are limited and LAMDA teaches in small groups. There is a core cohort of just under 400 UK and international students a year across six degree courses and other HE courses. The school also welcomes around 360 students onto other courses during the year, including short courses run during Spring and Summer vacations. LAMDA is a leader in performing arts training and strives for excellence in every facet of our organisation. In July 2018, LAMDA joined the register of Higher Education Providers, a key step towards achieving degree awarding powers. LAMDA now operates independently from the Conservatoire of Dance and Drama, receiving funding directly from the Office for Students. LAMDA was granted full degree awarding powers in 2021. At the heart of LAMDA’s approach is a commitment to the ensemble, stressing the importance of collaboration to achieve excellence. LAMDA nurtures every student’s unique talents to give them the tools they need to become independent, creative artists and technicians, along with all the help and guidance they need to transition and make their mark within the creative and performing arts industry. Alongside this, LAMDA is committed to ensuring that its training is accessible to all. LAMDA has several substantial measures in place to widen access to Higher Education and is committed to the creation of pathways to our training for those from the Global Majority, those from low socio - economic backgrounds and care leavers. The work of the Academy is complemented by that of LAMDA Examinations, through which LAMDA offers a drama and communications-based syllabus leading to accredited and non-accredited awards in the UK and overseas. In 2017, LAMDA moved into its new £28.2m centre for world-leading drama training. LAMDA’s new home features ten large training and rehearsal studios, three theatres - the 200 seat Sainsbury Theatre, 120-seat the Carne Studio Theatre and the Linbury Studio, and a fully equipped digital and audio suite. In January 2018, LAMDA alumni Benedict Cumberbatch was appointed the Academy’s President. LAMDA Alumni include Nikki Amuka-Bird, Patricia Hodge, Janet Suzman, Chiwetel Ejiofor, Jeremy Irvine, Rory Kinnear, Harriet Walter, Rose Leslie, Paterson Joseph, David Oyelowo, Katherine Parkinson, Toby Stephens, David Suchet, Sam Claflin, Leah Harvey, and Ruth Wilson, among many others. Published by Human Resources Last revised: Nov 2025
JOB DESCRIPTION JOB TITLE Development Officer (Operations) TYPE OF CONTRACT Permanent, full-time RESPONSIBLE TO Development Manager GRADE AND SALARY Grade 3 £30,068 - £33,842 Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range. HOURS OF WORK 35 hours per week (9.30am – 5.30pm) plus evening and weekend work as and when necessary KEY WORKING RELATIONSHIPS INTERNAL Development Manager/Director of Development Development Team members Finance Department Marketing and Communications Team Alumni, donors, prospects, Blackbaud, HMRC EXTERNAL PROBATIONARY PERIOD BENEFITS Your employment will be subject to a probationary period of 6 months. (1) HOLIDAY ENTITLEMENT Generous annual leave of 28 days plus bank holidays (2) PENSION (This is inclusive of any days when LAMDA may be closed, e.g. Christmas closure) After 3 months of continuous service you will be automatically enrolled into our qualifying workplace pension scheme with AVIVA. LAMDA will make an additional contribution in accordance with auto- enrolment regulations. (3) MATERNITY, PATERNITY AND ADOPTION PAY Enhanced maternity, paternity and adoption pay will be made for eligible employees. (4) GP 24 You have access to remote, private GP services 24/7, 365 days a year. GP 24 is supported by highly experienced and knowledgeable doctors. (5) EMPLOYEE ASSISTANCE PROGRAMME (EAP) EAP is a confidential employee benefit designed to help you deal with personal and professional problems Published by Human Resources Last revised: November 2025 1 that could be affecting your home life or work life, health and general wellbeing. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. (6) MENTAL HEALTH SUPPORT LAMDA offers confidential, 24/7, online and easy-to- access mental health support which is a free service. (7) CYCLE-TO-WORK SCHEME LAMDA offers a salary sacrifice cycle-to-work scheme. (8) EYE TESTS Sight test costs are reimbursed to employees who require VDU use. (9) HYBRID WORKING We expect a minimum of two days in the office. (10) GROUP LIFE ASSURANCE After six months of continuous service and on successful completion of the probationary period you will become eligible to a death-in-service benefit where the nominated beneficiary could receive approximately 4 x your annual salary payment if death occurs whilst in service. (11) SEASON TICKET LOAN LAMDA offers an interest-free loan for the purchase of an annual season ticket. (12) REWARDS MARKETPLACE You are eligible to join our rewards scheme through which you can take advantage of perks and discounts on 1000s of brands from a wide variety of categories. JOB PURPOSE The Development Officer will play a key role in ensuring the smooth running of LAMDA’s Development function by maintaining accurate records, supporting fundraising operations and streamlining processes. They will oversee and develop the fundraising database to support income generation and alumni relations activity, ensure compliance with GDPR, and establish best practice in data management, reporting, and operational support. DUTIES AND RESPONSIBILITIES Database Support • Be the lead Raiser’s Edge user and provide support to the Director of Development and other team members as required • Maintain and develop system documentation and user guides • Collaborate with LAMDA colleagues and external partners on system upgrades and integrations Data Analysis and Reporting • Maintain and enhance data quality standards through regular audits with the support of • the Development Manager and Blackbaud Import relevant data into Raiser’s Edge on a regular basis including alumni and select Exams data Published by Human Resources Last revised: November 2025 2 • Conduct data segmentation and analysis, and generate reports to support fundraising initiatives • With the help of the relevant Development Manager, conduct research on donors and prospects, preparing briefing documents to support Development Team members • Work with the Box Office Team to utilise Spektrix data for prospect identification, where appropriate Financial Processing • Process donations including standing orders and Direct Debits • Process departmental expenditure (Credit Card reports, invoices and other expenses) • Carry out monthly financial reconciliation in collaboration with the Finance Department • Assist with Gift Aid claims processing Compliance and Governance • Ensure all database and data management practices comply with current Data Protection legislation, implementing protocols where necessary Other • Support the smooth delivery of Development operations, including managing shared Development and Alumni inboxes and ensuring enquiries are responded to and delegated appropriately • Administrative support for the Director of Development This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management. PERSON SPECIFICATION ESSENTIAL DESIRABLE METHOD OF ASSESSMENT SKILLS / ABILITIES Keen database management skills Experience in system integration CV/Cover letter/ Interview Strong analytical and problem- solving abilities Excellent attention to detail Strong communication skills Project management skills Ability to manage multiple priorities Understanding of CRM systems, preferably Raisers Edge KNOWLEDGE Understanding of Gift Aid regulations CV/Cover letter/ Interview Published by Human Resources Last revised: November 2025 3 EXPERIENCE ESSENTIAL DESIRABLE METHOD OF ASSESSMENT Basic understanding of fundraising processes Familiarity with Spektrix Knowledge of GDPR and data protection law Minimum 1 year’s experience in maintaining or developing CRM systems Experience in financial processing Data analysis and reporting experience Experience of data migration projects CV/Cover letter/Interview Experience of Gift Aid claims Fundraising database experience QUALIFICATIONS Evidence of relevant qualifications, training or personal development Certificates (if applicable) QUALITIES Proactive and able to work independently Interest in drama education CV/Cover letter/ Interview Team player Solutions-focused with a can-do attitude Published by Human Resources Last revised: November 2025 4 ABOUT LAMDA As the oldest drama school in the UK, founded in 1861 as the London Academy of Music and Dramatic Art, LAMDA is a world-leading conservatoire based in the heart of London, offering exceptional vocational training to actors, stage managers, technicians, directors and designers, regardless of their background or socio-economic circumstances. In 1965, LAMDA became the first drama school to introduce technical training and quickly became a prototype for other institutions branching into this area. LAMDA is also an Ofqual-registered awarding body, offering world renowned qualifications in communication and performance and inspiring the next generation of confident communicators through qualifications in performance and communication. In July 2018, LAMDA joined the register of Higher Education Providers, a key step towards achieving degree awarding powers. LAMDA has been registered with the Office for Students as a stand-alone Higher Education Provider since 2019 and was granted full degree-awarding powers in 2021. We believe drama has the power to transform lives. Our students graduate as authentic, confident and independent artists or technicians, capable of shaping their own careers. Conservatoire training is, by its nature, selective, training only the best; course numbers are limited and LAMDA teaches in small groups. There is a core cohort of around 400 UK and international students a year across six degree courses and other HE courses. The school also welcomes around 360 students onto other courses during the year, including short courses run during the spring and summer vacations. LAMDA is a leader in performing arts training and strives for excellence in every facet of our organisation. At the heart of LAMDA’s approach is a commitment to the ensemble, stressing the importance of collaboration to achieve excellence. LAMDA nurtures every student’s unique talents to give them the tools they need to become independent, creative artists and technicians, along with all the help and guidance they need to transition and make their mark within the creative and performing arts industry. Alongside this, LAMDA is committed to ensuring that its training is accessible to all. LAMDA has several substantial measures in place to widen access to Higher Education and is committed to the creation of pathways to our training for those from the Global Majority, those from low socio-economic backgrounds and care leavers. The work of the Academy is complemented by that of LAMDA Examinations, through which LAMDA offers a drama and communications-based syllabus leading to accredited and non-accredited awards in the UK and overseas. In 2017, LAMDA moved into its new £28.2m centre for world-leading drama training. LAMDA’s new home features ten large training and rehearsal studios, three theatres – the 200-seat Sainsbury Theatre, the120-seat Carne Studio Theatre and the Linbury Studio, and a fully equipped digital and audio suite. In January 2018, LAMDA alumnus Benedict Cumberbatch was appointed the Academy’s President. LAMDA alumni include Nikki Amuka-Bird, Patricia Hodge, Janet Suzman, Chiwetel Ejiofor, Jeremy Irvine, Rory Kinnear, Harriet Walter, Rose Leslie, Paterson Joseph, David Oyelowo, Katherine Parkinson, Toby Stephens, David Suchet, Sam Claflin, Leah Harvey, and Ruth Wilson, among many others. Published by Human Resources Last revised: November 2025 5