Sales Executive
Do you have a passion for providing an excellent sales experience?
Do you place your customer at the heart of the process?
What if you were our Member and Customer Development Executive?
Up to £24,500 6 Month Fixed Term Contract /Full Time Futures Place, Stevenage
At the IET, making our world a better place starts by creating a better place for our people.
At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible.
We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
What you'll be doing
As a Sales Executive (known internally as a Member and Customer Development Executive), you will play a key role in engaging with potential and existing members and customers, predominantly through outbound telephone calls.
You will identify member and customer needs, present suitable products and services, and close opportunities effectively.
Your responsibilities include meeting activity targets, ensuring Service Level Agreements are met, delivering a seamless onboarding experience, and acting as an advocate for members and customers.
Additionally, you will manage sensitive customer information accurately and represent the IET at relevant events.
Please note, this is a 6-month Fixed Term Contract opportunity.
What we hope you can bring to the role
We are, ideally, looking for someone with previous experience in a telephone sales role, or a sales role in general.
You should possess an excellent telephone manner, with clear written and verbal communication skills, strong organisation and time management abilities, and proficiency in Microsoft Office applications.
A passion for creating a positive and inclusive work environment is essential, as is the ability to work independently and take initiative.
Experience in handling sensitive information and a willingness to learn and use applicable support systems, including CRMs and databases, is also required.
A little more about the role
- Proactively contact new and existing members and customers via the telephone.
- Achieve weekly and monthly activity targets.
- Ensure Service Level Agreements are met.
- Provide a seamless implementation and onboarding experience for new members and customers, ensuring they are fully aware of all IET products and services.
- Assess eligibility and assign appropriate membership categories when processing IET membership applications.
- Act as an advocate for members and customers within the IET, communicating their concerns, successes, and challenges to internal stakeholders.
- Collaborate with key internal stakeholders to align customer experience initiatives with broader organisational objectives, conducting regular reviews to assess opportunities and challenges.
- Track personal lead performance metrics focusing on customer satisfaction, conversion rates, onboarding, retention, and upselling opportunities.
- Accurately process and manage sensitive customer information, including payment details for various products and services.
- Represent the IET at relevant events as required.
A little more about what we’re looking for
- Previous experience in a Customer Service or Sales role is essential. Experience within a Professional Membership Body or similar organisation is highly preferred.
- An excellent telephone manner with strong written and verbal communication skills, ensuring clear and concise communication with colleagues and stakeholders.
- Strong organisation and time management skills, able to prioritise tasks and consistently meeting deadlines.
- Experience in processing payment details and handling highly sensitive information with accuracy and confidentiality.
- A passion for creating a positive and inclusive work environment, fostering collaboration, and contributing to a supportive team atmosphere.
- Ability to work independently and take initiative when required.
- Proficiency in Microsoft Office applications and a willingness to learn and use any applicable support systems, including CRMs and databases.
We’d love to get to know you
Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!
Download the full job description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
The IET will collect, use and handle personal information about you in connection with our online and offline recruitment activities. For further information about privacy please see our Recruitment Privacy Notice.
Apply
When you select ‘apply now’ you will be taken to our candidate portal where, once registered, you can submit your CV in application for this role. If you have already created an account, you will need to log in to progress your application.
Should you require further support to register your interest in a role, or complete an application, please contact peoplesupport@theiet.org.
What if you could be you?
The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Meeting and Events Coordinator
Are you passionate about creating excellent event experiences?
Do you excel at turning client needs into successful events?
Could you be our next Meeting and Events Coordinator?
£30,000 Permanent / Full Time IET London: Savoy Place
At the IET, making our world a better place starts by creating a better place for our people.
At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible.
We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
What you'll be doing
As the Meeting and Events Coordinator, you'll play a pivotal role in our sales team, acting as the primary point of contact for internal and external clients.
Your focus will be on promoting IET London: Savoy Place, particularly within the STEM community, by efficiently managing event enquiries and bookings.
You'll handle everything from responding to initial enquiries and preparing proposals, conducting site visit inspections, and planning final event details.
Your goal will be to maximise sales through negotiation, effective diary management, and ensuring a seamless client experience from start to finish. You'll also collaborate closely with internal teams to deliver exceptional events that meet and exceed client expectations.
What we hope you can bring to the role
We're looking for someone with a background in customer-focused administrative, marketing, or sales roles, ideally within a hotel or venue environment. Your excellent communication and interpersonal skills will enable you to build strong relationships with clients and colleagues alike.
You'll have a keen eye for detail, be highly organised, and capable of managing your time effectively to balance multiple tasks. Proficiency in Microsoft Office is essential, and experience with booking systems or CRMs would be a plus.
Most importantly, you should bring a passion for delivering outstanding customer service, a proactive approach to problem-solving, and the ability to work flexibly, including occasional evenings and weekends.
A little more about the role
- Serve as the primary point of contact for external clients, managing event enquiries for up to 200 delegates.
- Respond promptly to new enquiries, prepare detailed proposals, and follow up within agreed time frames.
- Coordinate and balance workloads effectively within the team, ensuring timely handling of enquiries.
- Maximise sales opportunities through negotiation, upselling AV and catering services, and effective venue space management.
- Manage the booking diary, including chasing provisional holds and confirming bookings.
- Prepare and issue accurate contracts, ensuring timely return and processing of prepayments.
- Conduct site inspections, final detail meetings, and food tastings with clients.
- Liaise with internal departments, including AV, catering, and finance, to ensure seamless event delivery.
- Maintain up-to-date client records using the booking system and ensure all client needs are confirmed in writing.
- Build and maintain relationships with clients, working to secure repeat bookings.
- Stay informed about competitors and market trends, attending sales exhibitions and networking events as required.
A little more about what we’re looking for
- Proven experience in a customer-focused administrative, marketing, or sales role, preferably within a hotel or venue setting.
- Strong customer service skills with the ability to negotiate and close deals effectively.
- Excellent communication and interpersonal skills, both written and verbal, with the confidence to engage at all levels.
- Exceptional time management skills, with the ability to prioritise tasks and manage multiple enquiries simultaneously.
- Proficiency in Microsoft Office applications, with a willingness to learn and utilise booking systems and CRMs.
- Flexibility to work outside standard hours, including evenings and weekends, as required.
- A proactive, detail-oriented approach with a commitment to delivering high-quality service.
- Knowledge of booking system software would be advantageous but is not essential.
Please note: due to the forthcoming festive period, applications for this role will be reviewed in the week commencing Monday 5 January 2026.
We’d love to get to know you
Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!
Download the full job description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
The IET will collect, use and handle personal information about you in connection with our online and offline recruitment activities. For further information about privacy please see our Recruitment Privacy Notice.
Apply
When you select ‘apply now’ you will be taken to our candidate portal where, once registered, you can submit your CV in application for this role. If you have already created an account, you will need to log in to progress your application.
Should you require further support to register your interest in a role, or complete an application, please contact peoplesupport@theiet.org.
What if you could be you?
The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Managing Editor
Are you passionate about disseminating research?
Do you thrive on working with external editorial teams and shaping the direction of influential academic journals?
Could you be our next Managing Editor, leading the development of high-impact, open access publications?
Up to £40,500 Fixed Term Contract until end of February 2027 / Full Time Stevenage with Hybrid Working
At the IET, making our world a better place starts by creating a better place for our people.
At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible.
We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
What you'll be doing
The Managing Editor role, within our Journals team, will be responsible for driving the growth, development, and impact of an assigned journal portfolio.
The role will focus on building strong connections with academic and research communities, working closely with Editors and Editorial Boards to identify journal needs, and creating and delivering strategic journal development plans.
The Managing Editor will also collaborate with our publishing partner, Wiley, to ensure smooth day-to-day running of the journals, ensuring excellent customer service for authors, editors and reviewers.
In addition, the role will develop strategies and collaborate with the wider IET to strengthen journal quality, reputation, and reach of their assigned portfolio.
What we hope you can bring to the role
We are looking for someone with experience in managing STM journals, particularly with a focus on open access publishing.
You’ll need to have strong interpersonal and communication skills, as this role involves collaborating with editors, authors, and stakeholders. Proven knowledge of the publishing process, the ability to interpret data and market trends, and excellent time management skills are essential to succeed in this fast-paced environment.
As a self-driven and proactive individual, you’ll contribute to the strategic growth of our journals while being a team player who thrives on collaboration.
Additionally, a strong understanding of the open access landscape and the ability to develop strategies that increase journal quality and impact will be key to your success in this role.
A little more about the role
- Develop and implement strategic plans to grow the IET’s open access journals.
- Manage and oversee several journals, ensuring they meet or exceed targets and objectives.
- Build and support high-performing editorial boards, working closely with them to drive the strategic direction of each journal.
- Commission special issues and key content to enhance journal relevance and impact.
- Collaborate with Wiley’s editorial and production teams to manage article pipelines and meet publication targets.
- Monitor and analyse competitor activity and market trends to inform journal development strategies.
- Attend scientific conferences and events to network, raise the IET’s profile, and increase industry knowledge.
- Work closely with the marketing team to promote journals through various channels.
- Contribute to research integrity investigations and maintain best practices in open access publishing.
- Collaborate with internal IET teams to maximise outreach, visibility, and impact of the journals.
A little more about what we’re looking for
- Strong experience managing STM journals, with a focus on open access publishing.
- Proven ability to build and maintain strong relationships with editorial boards and external partners.
- Strong understanding of the publishing process, including journal development and article pipeline management.
- Experience using data insights on submissions, usage, and citations to inform decision-making.
- Excellent time management skills and the ability to meet tight deadlines in a fast-paced environment.
- A proactive and self-motivated attitude, with a desire for continuous improvement and development.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently as well as collaboratively within a team.
- Knowledge of current trends in open research and academic publishing.
- Tact, diplomacy, and a professional attitude when handling sensitive matters such as research integrity.
Please note: due to the forthcoming festive period, applications for this role will be reviewed in the week commencing Monday 5 January 2026.
We’d love to get to know you
Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!
Download the full job description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
The IET will collect, use and handle personal information about you in connection with our online and offline recruitment activities. For further information about privacy please see our Recruitment Privacy Notice.
Apply
When you select ‘apply now’ you will be taken to our candidate portal where, once registered, you can submit your CV in application for this role. If you have already created an account, you will need to log in to progress your application.
Should you require further support to register your interest in a role, or complete an application, please contact peoplesupport@theiet.org.
What if you could be you?
The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.