VALLEY HOUSE
26,000 per year
Coventry
Full-time
VALLEY HOUSE
DA PRACTITIONER– SUPPORTED ACCOMMODATION – Domestic Abuse Complex
Needs Service
JOB DESCRIPTION
Domestic Abuse Complex Needs Service Manager
N/A
Full time 37.5 hours or Job Share
26 days annual leave per annum (pro rata for part-time)
1 additional day’s leave for every 2 years of service up to a
maximum of 29 days per annum (pro rata for part-time)
Public holidays
Pension contribution to Valley House group personal pension
scheme
Shift patterns – Flexible shifts between the hours of 12 noon and
8pm, Monday to Friday
£26,000 FTE
Coventry
Responsible to:
Responsible for:
Conditions of Service:
Salary:
Location:
Main Purpose of Job
• To offer a high-quality service to survivors of domestic abuse with complex needs accessing Valley
House Safe and Supported Accommodation in accordance with Valley House’s operational policies
and procedures
• Support to manage a small caseload of service users who are accessing the service
• Supporting service users to achieve and sustain independent living, through 1 to 1 support and
groupwork delivery
• To provide some resettlement support for service users that have transitioned into their own
accommodation
Key Tasks and Responsibilities
• To provide resettlement support for service users that have transitioned into their own
accommodation through groups, phone and face to face contact as required
• Deliver group work/Drop-in sessions for service users
• To ensure a safe and supportive living environment for all service users, adhering to the expected
service standards and Valley House policies and procedures
• To review all risk and need assessments and support plans in partnership with service users and in
line with service expectations
• To liaise and work effectively with other professionals and agencies in support of the service users
• To work with the service user and other appropriate professionals towards a planned
and safe end of service
• To ensure internal safeguarding policies and procedures and external requirements are adhered to
• To ensure all service user information is captured and input onto the Valley House Case
Management System
• Option to take part in the out of hours on-call rota with other staff (additional payment)
Corporate Responsibilities:
• Adhere to all Valley House policies
• Ensure the effective implementation of Valley House Equality and Diversity policies
• Ensure the service user is at the heart of all service delivery and development
• Attend all meetings and training relevant to your role
• Act as an ambassador for Valley House
• To carry out other duties appropriate to the post as requested by your line manager or other
manager or Board member
1. Whilst every endeavour has been made to outline all the duties and responsibilities of
the post, a document such as this does not permit every item to be specified in detail
2. Workers should not refuse to undertake any work, which is not specified in this Job
Description, but they should record any additional duties they perform, and these will
be taken into account when the post is reviewed.
3. Valley House is an Equal Opportunities Employer and requires its employees to
comply with all current equality policies both in terms of equal opportunity for
employment and access to services.
4. Valley House is committed to making any necessary reasonable adjustments to the
job role and the working environment that would enable access to employment
opportunities for disabled job applicants or continued employment for any employee
who develops a disabling condition.
5. All posts at Valley House are subject to continued funding.
6. This job description may be subject to change by agreement from time to time to
reflect the changing needs of Valley House and its funders.
PERSON SPECIFICATION
QUALIFICATIONS & EXPERIENCE
Relevant experience of working with survivors of domestic abuse
Mental Health First Aider qualified or willing to undertake this training
Experience of working with individuals and children affected by domestic abuse
Experience assessing the needs and risks of people affected by domestic abuse
Experience of 1 to 1 work and carrying a caseload or willing to learn
Experience of working in partnership with a range of different agencies
Experience of record keeping and report writing
KNOWLEDGE & UNDERSTANDING
Knowledge and understanding of the difficulties faced by survivors of domestic abuse
Knowledge and understanding of domestic abuse, mental health and alcohol and drug misuse
Knowledge of effective interventions in relation to working with survivors of domestic abuse where
complex needs are present
Knowledge of best practice in relation to safeguarding adults and children
Understanding and passion for the work of Valley House
SKILLS AND ABILITIES
Ability to deliver groupwork programs
Ability to work effectively within a team and on own initiative
Competent in the use of IT tools, including Word, Excel and Outlook
Excellent written and verbal communication skills
ADDITIONAL REQUIREMENTS
Ability to work flexible hours
To take part in an out of hours on call Rota with other staff - Optional
Preferred - Be mobile and able to travel city wide at short notice
Name: ……………………………………………………………………………………………………………
(Block Capitals)
Signature: ………………………………………………………………………………………………………
Dated: ……………………………………………………………………………………………………………
BANK SUPPORT WORKER
Job Description
Accountable to Managers of Valley House Services
Salary £14.12 per hour (£12.28 per hour plus £1.84 per hour for rolled up
holiday pay)
Hours As and when required
Qualifications and Experience Experience of working with people in a supportive and
Job purpose
empowering way.
To offer a quality service to people using Valley House services
within a team approach.
Service Delivery
1.1
Contribute to the services’ shifts between 8.30am – 4.30pm, Monday to Friday and group
work responding to existing and potential service user needs.
1.2
Actively participate in the on-call Rota (if applicable).
1.3
1.4
Respond to referrals from individuals and from other agencies including police, social
services, housing emergency duty teams and other statutory and voluntary agencies.
Carry out assessments as required to ensure an appropriate service is offered to people
who are referred.
1.5
Ensure a safe, secure and supportive environment to all service users.
1.6
To actively participate in all services as required.
Service User Support
2.1 Welcome new and potential service users to Valley House.
2.2
Support service users (individuals, families and children) to assess their own needs including
housing, health, training, leisure, group work and emotional support.
2.3 Work with service users experiencing a range of challenging and complex needs.
2.4
Offer advice and guidance regarding appropriate services with Valley House or externally.
2.5
Act as advocate on behalf of service user.
2.6
Enable service users to interact positively with each other and their local community.
2.7
To support service users to identify any risk and needs and devise safety and support plans
as appropriate.
Other
3.1
3.2
As part of the Valley House Bank staff team to work with all Valley House services and
actively participate in all relevant meetings/groups and outreach work where appropriate.
Liaise and work effectively with other professionals and agencies in partnership with and on
behalf of service users and Valley House.
3.3 Work within confidentiality guidelines.
3.4 Maintain accurate records, files and case management systems as required.
3.5
Participate
personal/professional development, including individual personal development reviews.
take personal responsibility
for, own relevant
in, and
training and
3.6 Work within Valley House values, aims and policies, procedures and good practice
guidelines.
3.7
To undertake any other duties as agreed with their line manager.
1. Whilst every endeavour has been made to outline all the duties and responsibilities of
the post, a document such as this does not permit every item to be specified in detail
2. Workers should not refuse to undertake any work, which is not specified in this Job
Description, but they should record any additional duties they perform and these will
be taken into account when the post is reviewed.
3. Valley House is an Equal Opportunities Employer and requires its employees to
comply with all current equality policies both in terms of equal opportunity for
employment and access to services.
4. Valley House is committed to making any necessary reasonable adjustments to the
job role and the working environment that would enable access to employment
opportunities for disabled job applicants or continued employment for any employee
who develops a disabling condition.
5. All posts at Valley House are subject to continued funding.
6. This job description may be subject to change by agreement from time to time to
reflect the changing needs of Valley House and its funders.
PERSON SPECIFICATION
EXPERIENCE
Experience of working with vulnerable people in an empowering way
Experience of working with conflict, distress and challenging behaviour
Experience of liaising with other statutory and voluntary agencies
KNOWLEDGE & UNDERSTANDING
An understanding of good practice in relation to vulnerable adults and children
Knowledge of statutory and voluntary support agencies in Coventry
Best practice in Safeguarding children, vulnerable adults and young people
SKILLS AND ABILITIES
Effective verbal and written communication skills to support individuals
Ability to make sensitive and immediate assessments and decisions appropriate to circumstance
Ability to develop and maintain contacts with service users in a professional manner
Ability to identify and access appropriate resources
ADDITIONAL REQUIREMENTS
Be mobile and able to travel at short notice – car driver with use of a vehicle