HIGH PEAK HOSPICECARE

  Job Description
Shop Supervisor

Post:

Shop Supervisor

Salary:

£24,071 per annum (full time equivalent)

Accountable to:  Shop Retail Manager

Responsible to:  Hospice CEO

Hours of work:
                                Full flexibility required at all times

2 day per week (14 hours) – Alternate weekends required

Extra hours to be worked on request

Purpose:

•  To support the management of the effective and efficient running of Blythe House

Hospice shops

•  To support the retail team to meet or exceed income targets by maximising daily
takings through good retail practice and high standards of customer service.
•  To contribute to developing and motivating a strong, cohesive team of shop

volunteers; ensure adherence to retail policies and procedures by all members of
the volunteer team, providing guidance and clarification where necessary.
•  To provide a safe environment and ensure compliance with Health and Safety

requirements at all times.

Principal Tasks:

•  Ensure efficient day to day running of Blythe House Hospice Shops as directed by

the Retail Manager.

•  To  be  responsible  for  opening  and  closing  the  shop,  including  cashing  up  and

banking takings from the previous day.

•  To provide holiday or sickness cover across other stores as required.
•  Act as a channel for effective communication between the Retail Manager and the

volunteer team.

•  Ensure  relevant  information  is  communicated  to  all  members  of  the  volunteer

team in a timely and appropriate manner.

•  Promote a positive and fully informed view of Blythe House Hospice to volunteers,

donors and customers at all times.

Volunteers:

•  Ensure excellent customer care and all donations are received professionally

working to Blythe House Hospice guidelines

•  Encourage team working, mutual respect and consideration.

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Shop Supervisor Job Description Sept 24

•  Work effectively with others who have specific areas of responsibility within the

retail operation; provide help and support as required.
•  Support new volunteers in learning all aspects of their role.
•  Lead by example and act as ambassador for Blythe House Hospice

Stock Management:

•  Maintain quality control procedures and standards of stock preparation and

presentation; provide guidance to volunteers to attain such standards.

•  Ensure that all storage areas are kept clear, clean and tidy and that items awaiting
attention for eBay, valuation, PAT testing etc. are kept in the designated holding
areas. Ensure that such items put aside for valuation are not sold before they are
assessed, valued or tested and that all items that go out of the shop can be
accounted for

•  Ensure that all items are appropriately priced before being put on display;

undertake spot checks on prices; ensure continuity of pricing and that prices are
not changed without appropriate authorisation.
Implement and maintain high standards of in-store merchandising, window display
and promotions.

•

•  Promote Gift Aid and aim to apply it to as many donations as possible.
•  Co-ordinate, display and price goods appropriately:
•  Maintain effective recycling systems and procedures; manage the appropriate

disposal of items that do not sell or cannot be sold.

Financial:

•  Ensure the till system is used effectively and support others in the correct use of

the till.

•  Ensure all financial procedures are followed correctly.
•  Ensure the Gift Aid system is used to maximum efficiency.

Communication:

•  Co-ordinate planned absence with the Retail Manager.
•  Co-ordinate cover of other stores with the Senior Retail Manager – extra hours as

agreed.

•  Report any issues or concerns immediately to the Retail Manager.
•  Communicate information from BHH&HT to the volunteer team as required.

Child Protection and Vulnerable People:

 It is the responsibility of all staff to:

•  Safeguard children and/or vulnerable adults; to access training to ensure they know
what constitutes abuse, and what support is available to them, at a level appropriate
to their role and responsibilities.

•  To report any concerns, without delay, to the identified person within their

department/division or area of responsibility as per the relevant policies, keeping

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Shop Supervisor Job Description Sept 24

clear records, and following up as required to ensure necessary actions have been
taken.

Health and Safety

•    All employees are expected to act in a safe manner at all times and ensure that

those around them do not put themselves or others at risk, reporting any hazards
to their Line Manager.

•    All employees are expected to complete any Health and Safety training

requirements requested.

•    Safety is everyone’s responsibility. Working safely is a condition of employment at

ALL times.

Equality and Diversity:

•  All employees have a positive duty to comply with our Equality and Diversity Policy

and to ensure that their colleagues are treated with respect and dignity. It is
important to both communicate and promote the equal opportunities policy as part
of a collective effort on a regular and ongoing basis.

This job description describes the main duties of the post holder and is not exhaustive. It
will be reviewed with the post holder as part of the regular performance review and

staff

development procedure. This job description does not form part of the Contract of
Employment.

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Shop Supervisor Job Description Sept 24

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Shop Supervisor Job Description Sept 24

Person Specification
Shop Supervisor

The criteria below reflect the realistic requirements in terms of skills, abilities,
qualifications and personal attributes necessary for effective performance in this
post.

Qualifications

Essential

Desirable
✓  Business qualification

Experience

✓  Significant experience of working within a retail

✓  Experience of working

environment including physical stock
management

with a team of
volunteers

✓  Experience of money management and

adherence of finance policies & procedures

✓  Experience of working
in the Charity sector

✓  Previous supervisory experience

✓

Skills and
Knowledge

Personal

✓  Leadership skills; ability to coach and motivate a

✓  Experience of Health &

team

✓  Excellent oral and written communication skills
✓  Basic administration skills
✓  Methodical approach
✓  Sound business acumen
✓  Sound knowledge of Equal Opportunities and

Safety & Fire
Regulations
✓  Ability to train

personnel to required
standards

✓  Confident in the use of

Safeguarding legislation with the ability to apply
this as appropriate within the role

MS Office suite
programmes

✓  Motivated and enthusiastic
✓  Flexible and adaptable
✓  Empathic and empowering
✓  Problem solver and decision maker with the

ability to implement decision in line with a clear
understanding of the limits of authority within
the post

✓  Ability to remain calm in a busy developing

environment

✓  Appreciate diversity; non-judgmental approach
✓  Good sense of humour, enjoy working within a

team

✓  Capable of and willingness to work alone if

required.

Other

✓  Commitment to the work and values of Blythe

House Hospicecare & Helen’s Trust

Retail Supervisor Person Specification Sept 24

Person Specification
Roaming Car Service Nurse
Blythe House Hospice

The criteria below reflect the realistic requirements in terms of qualifications,
experience, skills and abilities, knowledge and personal attributes necessary for effective
performance in this post

Qualifications  ✓  Registered Nurse, Part 1 of register

Essential

Experience  ✓  2 years post registration experience in a
primary care setting

✓  Post registration experience of palliative
care in specialist or general setting
✓  Nursing and/or palliative care in a

community setting

Skills and
Abilities

✓  Strong organisation skill
✓  Good communication and interpersonal

skills

✓  Ability to manage time and caseloads

effectively

✓  Ability to work autonomously on own

initiative and as part of a team

✓  Reflective Practitioner
✓
✓  Holds full UK driving license

IT skills

Knowledge  ✓  Sound knowledge of fundamental palliative
and end of life care issues

✓  Sound knowledge and practice of symptom
management in palliative and end of life
care

✓  Demonstrable interest and passion for

palliative and end of life care

Personal
Attributes

✓  Flexible and adaptable
✓  High professional standards and practises

with integrity
✓  Sense of humour
✓  High level of self-awareness
✓  Hard working and team player
✓
Innovative and inspirational

Desirable
✓  Post registration

qualification in palliative
care

✓  ENB 931 desirable
✓  Experience of

bereavement support

✓  Experience of leading

teams

✓  Knowledge of measuring
patient outcomes and
data collection
✓  Teaching skills /
qualification

✓  Knowledge of systmOne

✓  Knowledge of Advance
Care planning, DNACPR
guidance

✓  Knowledge of local
clinical services,
particularly primary care
services

Job Description
Roaming Car Service Nurse

Post:
Salary Range:
Responsible to:
Accountable to:
Hours of work:

Roaming Car Service Nurse
£31,049 - £37,796 – Band 5 equivalent dependant on experience
Hospice at Home Roaming Car Service Manager
CEO, Board of Trustees
2 nights per week

Purpose
The Roaming Car Service is a night service covering the hours of 8pm to 8am. During
those hours the Roaming Car Service Nurse and a Health Care Assistant (HCA) will travel
to patients across North Derbyshire, planned and unplanned, to provide palliative
nursing care.

Key Tasks

•  To work with, and support, the patient, relatives, and carers; being sensitive to

their changing physical, psychosocial and spiritual needs.

•  To provide skilled nursing care within the care plan of the District Nurse, and in

accordance with the medical care prescribed by the GP.

•  To provide nursing care and support to the families and carers of individual

patients in the place they call ‘home’ across North Derbyshire.

•  To communicate and liaise with the patient’s usual care team including District
Nurses, other palliative care support such as the DHU/111 Roaming Service as
well as the Hospice’s Roaming Car Service Manager or deputy, reporting on the
condition and needs of the patients and providing and maintaining nursing
reports and records, as necessary.

•  To collect and report any required data to support delivery of the service,

documenting directly on to SystmOne or in reporting systems as appropriate.
•  To attend team meetings on a regular basis, undertaking clinical supervision,

mandatory and on-going training and education as required.

•  To maintain professional confidentiality in all matters relating to patient care.
•  To be professionally accountable as described in the NMC Code of professional

conduct.

Clinical

•  To be responsible for the administration of controlled medicines and be aware of

current drugs/therapies used in symptom control.

•  Demonstrate nursing procedures, where appropriate, to carers or colleagues to

assist in promoting and maintaining patient comfort.

•  To be competent in the use of syringe drivers, other specialist equipment and

aids, and utilise these when appropriate.

•  To be competent in all clinical procedures required for symptom management in

end-of-life care, following Blythe House Hospice policies and procedures

•  Advise the Hospice at Home team of any equipment and aids required for the

provision of efficient nursing care to meet the needs of the patient.

•  To be familiar with the procedure in the event of an emergency or death of the

patient, including that for the verification of death.

•  To conduct the verification of death, if formally trained/qualified and competent
to do so once it has been confirmed to verify through contacting DHU overnight.
•  To be aware if a DNACPR/ReSPECT order is signed and in place for each patient
and take appropriate action when required. Also, to alert the co-ordination team
if a DNACPR/ReSPECT Form is not in place.

•  To develop, with support where required, a high level of specialist palliative care
knowledge which includes key issues relating to the last year of life, such as:
o  To have the patient and their loved ones at the centre of all decisions
o  Effective clinical liaison skills
o  Advanced communication skills
o  The shape and function of professional services
o  Symptom management
o  National frameworks and guidance
o  Key ethical issues
o  Prognostic indicator tools
o  High standard of clinical record writing

•  To develop and utilise advanced communication skills with patients, carers and

families.

•  To develop and deploy a specialist understanding of the complexities of patients

requiring end of life care and managing those problems.

•  To be both a flexible and adaptable practitioner who works closely and

effectively with clinical leads and local teams.

•  To ensure patients and their families are protected from harm, in line with the

Safeguarding Policy and the Mental Capacity Act.

•  To practise in line with the NMC professional code of conduct and act as a role

model within Blythe House Hospice.

Management Responsibilities

•  To assist the Roaming Car Service Manager in the delivery of the service as
directed to ensure that the service is efficiently and effectively managed.
•  To actively contribute towards the evaluation and development of the service
•  To maintain effective .communication within your own team, other hospice

departments and community colleagues.

•  To ensure service sustainability through integrated team working across clinical

departments and partner organisations.

•  To understand financial implications of service delivery.

Quality and Education

•  To contribute to the delivery of ongoing training programmes to ensure the
Roaming Car Service team and HCA’s have up to date knowledge and skills
relevant to their roles and responsibilities.

•  To ensure and record compliance with CQC regulations and contribute to provide

evidence of compliance.

•  To ensure all significant events, drug errors or service issues are reported in a

timely way.

•  To ensure issues are raised of alleged wrongdoing or malpractice with the

appropriate line manager as well as ensuring that any member of staff who
raises such issues will be protected under the Hospice Whistleblowing policy.
•  To be responsible for accurate recording of incidents, accidents and complaints

in line with Blythe House Hospice policies and procedures.

•  To contribute to the further development of methods of data collection in line

with national guidance and Blythe House Hospice policies.

•  To ensure all confidential information, hard and soft data within the department
is managed securely and maintained in accordance with GDPR, relevant policies
and procedures.

•  To support the process of ensuring the quality of care is measured against

agreed standards.

•  To input appropriate data/outcomes using audit tools when required.
•  To support the monitoring and evaluation of the performance of the Hospice at

Home service.

Communication and Team Working

•  To assess and ensure the patients’ needs are met by discussing, referring and

sharing patient care with key professionals and demonstrates via a high level of
communication skills.

•  To be knowledgeable, respectful and supportive of all teams within Blythe House

Hospice.

•  To represent Blythe House Hospice in an enthusiastic, polished and proficient

manner in all professional and public forums.

•  To have/develop a high standard of written and electronic reporting and

presenting.

•  To respond collaboratively and supportively to the volunteer workforce of Blythe

House Hospice.

Child Protection and Vulnerable People:
It is the responsibility of all staff to:

•  Safeguard children and/or vulnerable adults; to access training to ensure they
know what constitutes abuse, and what support is available to them, at a level
appropriate to their role and responsibilities;

•  To report any concerns, without delay, to the identified person within their

department/division or area of responsibility as per the relevant policies, keeping
clear records, and following up as required to ensure necessary actions have
been taken.

Equality and Diversity:
All employees have a positive duty to comply with our Equality and Diversity Policy and
to ensure that their colleagues are treated with respect and dignity. It is important to
both communicate and promote the equal opportunities policy as part of a collective
effort on a regular and ongoing basis.

This Job Description describes the main duties of the post holder and is not exhaustive. It
will be reviewed with the post holder as part of the regular performance review and staff
development procedure. This Job Description does not form part of the Contract of
Employment.

JOB DESCRIPTION

HOSPICE AT HOME COORDINATOR AND HEALTHCARE
ASSISTANT – HYBRID Role

Area of Work: Hospice at Home Service

Responsible to: Hospice at Home Manager

Salary:  Band 4 - £27,485 to £30,162 per annum (full time equivalent)

Hours: 22.5 hours per week Working Days Monday, Wednesday and Thursday
(There must be an element of flexibility around these to cover Annual Leave)

Contract length: Permanent Contract

Blythe House Hospice – Values

1.  BE  KIND  –  we  always  look  out  for  one  another.    We  care  for  our

community and everyone in it

2.  INSPIRE PEOPLE – we believe in what we do and what we can achieve. We

share our enthusiasm and compassion with everyone we meet

3.  THINK AHEAD – we’re resourceful, creative and forward-thinking.  We learn

from our experiences and always make plans.

4.  BE THE BEST – we’re all a key part of our jigsaw.  We need each other to

improve and grow.  We always go the extra mile.

Objectives

Blythe House Hospice will provide palliative care in the community through its
Hospice at Home Service for adults with life limiting illnesses and in the last year
of life.

It will provide a nursing service which is available 24 hours, 7 days a week to
enable people to be cared for and die at home if that is their wish. It is intended to
be complementary to primary health care services.

Job Summary

This role is twofold:

1.  As an administrator, to provide co-ordination of a community palliative

care service that provides a high standard of care to patients in their own
homes and support for families and carers.

2.  As a Health Care Assistant (HCA), to provide personal care to patients and

respite for the families and carers of individual patients.

1

Role within the Hospice at Home Department

•  To assist in the co-ordination of the Hospice at Home service as agreed

with the Hospice at Home Manager.

•  To liaise with other health care professionals, patients and carers in a

professional and sensitive manner.

•  To liaise with and support Hospice at Home staff.
•  To ensure records are maintained in accordance with all relevant policies
and procedures, and to work together with the clinical team ensure that
data is accurately recorded for statistical purposes.

•  To provide personal care to patients and respite for the families and

carers of individual patients.

•  To work in co-operation with the primary health care teams and other
agencies to provide support and skilled care to those at end of life who
wish to remain at home.

•  To act as an ambassador for Blythe House Hospice, promoting its services

in the community setting.

Responsibilities

•  To contribute to the overall Blythe House Hospice palliative care provision.
•  To assist with development of the Hospice at Home service
•  To adhere to all Blythe House Hospice policies and procedures.
•  To maintain personal, professional development through self-appraisal
and identification of training requirements, including keeping up to date
with relevant developments in palliative care

Key Tasks – Co-ordinator

•  To receive patient referrals from the single point of access team,

accurately recording information onto a database.

•  To make appropriate arrangements regarding Hospice at Home care and

relay information to the relevant people.

•  To maintain good communications and working relationships with other
hospice staff, members of the Primary Health Care teams and other
palliative care providers

•  To ensure that all Hospice at Home computerised rotas and records are

maintained.

•  To use the Hospice at Home rostering system for planning visits for the

HCA workforce

Key Tasks – HCA

•  To work with, and support the patient, relatives and carers; being sensitive

to their changing physical, psychosocial and spiritual needs.

2

•  To provide skilled care using risk assessment and care planning tools in

conjunction with the Community Nursing Team and in accordance with the
medical care prescribed by the GP.

•  To prompt the patient to self-medicate, if it is part of their care plan.
•  Demonstrate simple care procedures, where appropriate, to assist in

promoting and maintaining patient comfort.

•  To communicate and liaise with the Community Nursing Team, Out of

Hours Service (111)/Roaming Car Service and Hospice at Home
Management Team/Co-ordinator, reporting on the condition and needs of
the patient and providing and maintaining care records as necessary.
•  Advise the Hospice at Home Manager/Co-ordinator of any equipment and
aids required for the provision of efficient care and to meet the needs of
the patient.

•  To be familiar with procedures in the event of an emergency or death of

the patient.

•  To maintain professional confidentiality in all matters relating to patient

care.

•  To follow the instructions given for the moving and handling of patients

and the use of handling equipment.

•  To keep up to date with developments in care and treatments.
•  To report any complaints from patients or their carers immediately to the

Hospice at Home Manager.

•  To be able to perform basic risk assessments that underpin the safe care

and treatment of the patient, carers and staff.

•  To support the Hospice at Home Manager to carry out initial assessment

of care needs and ongoing reviews.

•  To be competent in the use of SystmOne and Brigid and to accurately
record all patient interactions in line with the Records Keeping Policy

Other Tasks and Responsibilities

•  To perform general office duties as required.
•  To demonstrate a calm organised manner and manage own workload to

ensure a smooth and professional service is maintained.

•  To identify yourself as a Blythe House Hospice Health Care Assistant and

to act as their ambassador in the community.

•  To be aware of the Disciplinary and Grievance Procedures and the Health

and Safety at Work Act, particularly in relation to working in the
community and the moving and handling of patients.

•  To immediately report accidents and incidents according to procedure via

the Vantage online system.

•  To have a flexible working approach to promote a client-centred service.
•  Participate in staff and other hospice meetings as required.

This job description describes the main duties of the post holder and is not exhaustive.
It will be reviewed with the post holder as part of the regular performance review
and staff development procedure. This job description does not form part of the
Contract of Employment.

3

    Person Specification

Hospice at Home Coordinator & Healthcare
Assistant Hybrid Role

The criteria below reflect the realistic requirements in terms of skills, abilities, qualifications
and personal attributes necessary for effective performance in this post.

Essential

Desirable

Qualifications/
Experience

✓  Minimum SVQ/NVQ Level 3
✓  Experience of working with primary
or secondary health/social care
services

✓  Customer Service

qualification/experience in
customer care

✓  Experience of signposting services

✓  Completion of Care Certificate or

for individuals

✓  Experience of providing palliative
care in a community or general
setting

similar qualification

Skills and
Knowledge

✓  Ability to facilitate and support
people with complex needs

✓  Knowledge of palliative /end of

life care.

✓  Knowledge of health and social care

✓  Experience of working in a day

Personal

system and the application of
wellbeing and prevention
✓  High level of IT skills including

Microsoft software and to be able to
process information electronically
on data bases, maintain records and
produce reports

✓  Ability to critically analyse and

reflect on practice

✓  Knowledge and understanding of

symptom management

✓  Highly organised
✓  Good planning skills
✓  Work to agreed targets
✓  Excellent oral and written
communications skills

✓  Ability to work alone or as part of a

team

✓  Flexible approach in coping with
varying demands of the role
✓  Ability to deal effectively with

patients and their loved ones with
respect, tact and sensitivity.
✓  Able to act as patients’ advocate
✓  Practises with sensitivity and

integrity

✓  Ability to recognise and manage

personal stress

✓  Ability to work under pressure and
remain calm in stressful situations.

✓  A strong commitment to

hospice environment
✓  Experience of pathway

navigation in a health/social care
system

✓  Experience of using Systm1 ,
Webroster and/or similar
healthcare databases

Person Specification 11/2024

Other

✓  Full current driving licence with

confidentiality, honesty, openness,
and inclusiveness.

ability and willingness to use own
vehicle

✓  Commitment to the work and values

of Blythe House Hospicecare

Person Specification 11/2024