Job Title:Administrator
Reporting to:Operations Support Manager
Base:Milton Keynes (Hybrid)
Job Type:Fixed term 12-month contract
Salary:£25,000
Closing Date:9th March 2026

The National Energy Foundation

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings.

Role Summary:

As NEF continues to grow, we are expanding our Business Support Team with an Administrator who will play a key role in ensuring smooth, efficient operations across the organisation. This role involves a mix of office-based administration, practical facilities support, and coordination across multiple teams and projects.

The post holder will manage all incoming and outgoing post, coordinate deliveries, maintain office supplies, support events, and provide general administrative support across NEF’s programmes. You will be highly organised, proactive, customer-focused, and comfortable working in a busy office environment.

This role is well suited to someone with strong organisational skills, attention to detail, and the ability to manage multiple tasks. Experience in administration is helpful but not essential if you bring the right attitude and adaptability.

Key Responsibilities:

Post Handling & Office Administration

Manage all incoming and outgoing post.
Sort, process, and digitally file documents as required.
Receive deliveries and ensure items are correctly distributed within the office.
Monitor and maintain stock of office and postal supplies.

Facilities & Office Support

Assist with the movement, organisation, and storage of deliveries and office materials.
Support general office upkeep, including waste and recycling management.
Coordinate regular office supplies such as milk, kitchen items, and stationery.
Maintain an organised stationery and supply area, placing orders when needed.
Monitor and replace office consumables, including printer cartridges.
Support basic IT equipment handling, including logging items for recycling and ensuring appropriate data-handling practices.

Events & Staff Support

Provide administrative and practical support for internal meetings, staff training, and events.
Arrange and set up refreshments or lunches when required.
Welcome visitors and escort them to meeting rooms.
Offer flexible support on working days for organisation-wide activities such as staff meetings, induction sessions, and staff celebration events.

Administrative & Project Support

Maintain accurate databases, spreadsheets, and records across NEF projects.
Support project inboxes (including BHBH and enquiry mailboxes).
Support recruitment administration: managing inboxes, logging applications, scheduling interviews, issuing outcome communications, and coordinating right-to-work documentation.
Assist with project reporting, KPIs, and standards for funder requirements.
Support CRM updates, data entry tasks, and live chat activity (e.g., BHBH Live Chat).
Provide general admin support to all project teams, including meeting scheduling, minute taking, document updates, and preparation of reports or presentations.
Assist in continual improvement activities for NEF processes and systems.
Adhere fully to NEF Quality Management Systems (QMS).
Assist Project Managers with the administration and reporting of projects.
Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require.
Other duties as agreed with your Line Manager

Person Specification:

Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Confident IT user with skills in email, Word, Excel, and basic data entry.
Ability to manage time effectively and prioritise tasks.
Positive, proactive customer service approach.
Problem-solving ability and willingness to learn.
Reliable team player with the ability to follow processes and collaborate effectively.
Comfortable handling physical tasks (carrying deliveries, moving boxes).
Ability to work with diverse stakeholders including the public, installers, and local authorities.
Professional, discreet, and aware of GDPR and confidentiality requirements.

Desirable

Previous administrative or office support experience.
Experience working in a charity, customer-facing service, or operational environment.
Familiarity with CRM systems (e.g., Microsoft Dynamics).

To apply, please submit your CV and Cover Letter outlining why you feel you would excel in this role at NEF using the form below by the closing date. Applicants who send their CV without a covering letter will not be considered for the role.

The National Energy Foundation is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences.

Join us in shaping a sustainable and healthier future! Apply today and be a part of a dynamic team dedicated to making a positive impact.

Please note: Read our Job Application Privacy Notice here.

Base:Remote (Applicant will ideally be located in Wales)
Closing Date:27th February 2026

Base:Remote (Applicant will ideally be located in Wales)
Closing Date:27th February 2026

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THE NATIONAL ENERGY FOUNDATION

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