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The job information is shown below. Please download all the Attachments available as these contain full position details which you should reference during the application process We welcome applications in Welsh or English. Applications made in Welsh will not be treated less favourably than those made in English
The Royal Welsh College of Music and Drama wish to appoint an enthusiastic and versatile Customer Experience Assistant to assist the Customer Experience Manager in delivering customer focused, helpful and friendly Front of House (FOH) support across our box office and reception desks for members of the public, colleagues and students. This varied role will cover all aspects of FOH Operations, including room setups for college activities and commercial hires and security support.
As a Customer Experience Assistant, you will work across our sites to provide a professional, friendly and welcoming information service using your excellent communication skills as part of a small and FOH Operations team. The postholder will be required to work evenings and weekends as required on an irregular hours basis. Conversational level Welsh language skills are essential, and further Welsh language training will be provided once appointed.
This is a full-time permanent role, irregular working hours. We offer a number of employee benefits including an excellent pension scheme, generous annual leave and opportunities for overtime. Discover the advantages of working with us.
If you are a successful candidate and this position will be your first professional services role at the College you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and College. If you are an internal professional services candidate, from the Royal Welsh College of Music and Drama. You will continue to be employed by the Royal Welsh College of Music and Drama. Please contact hradviser@southwales.ac.uk for further questions.
For an informal conversation about this post please contact the Head of Operations – leigh.kirk-harris@rwcmd.ac.uk.
The Royal Welsh College of Music and Drama (RWCMD) is the National Conservatoire of Wales providing pioneering performance-based training to over 800 of the most talented actors, musicians, stage technicians, scenic designers and arts managers from more than 40 countries. It is also one of Cardiff’s most popular arts venues, hosting over 500 public performances each year at its stunning landmark building in the heart of Cardiff, with an urban parkland back drop and, from Autumn 2026, at its newly-refurbished base in Cardiff’s Old Library in the city centre. Its reputation is built on excellence and attracts the very best talent and events.
The Hire Events Programme Assistant will play an important role within the team that promotes, secures, plans and manages an exciting and expanding annual programme of hire events. Working closely alongside the College’s professional technical, front of house, marketing and catering teams, the post holder will assist in delivering a wide range of events including performances, concerts, awards ceremonies, conferences, receptions, summer schools, high-profile functions, VIP visits and private celebrations.
This full-time, permanent post involves working some hours that are unsociable.
We are committed to creating a workforce that is representative of society. Currently, people from ethnically diverse communities, those who self-identify as disabled, neurodiverse and transgender, and Welsh speaking individuals are under-represented, so we are keen to hear from candidates from these under-represented groups
We offer a number of employee benefits including an excellent pension scheme and generous annual leave. Discover the advantages of working with us.
If you are a successful candidate and this position will be your first professional services role at the College you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and College. If you are an internal professional services candidate, from the Royal Welsh College of Music and Drama, you will continue to be employed by the Royal Welsh College of Music and Drama. Please contact hradviser@southwales.ac.uk for further questions.
For an informal conversation about this post please contact Janet Smith, Venues Manager janet.smith@rwcmd.ac.uk
Deadline for applications: Monday 16th February 2026
Interviews will take place during week commencing: Monday 2nd March 2026