Pennine Domestic Abuse Partnership

Domestic Abuse Immigration Support Practitioner

JOB TITLE:
(Fixed Term 12 months)
SALARY:
RESPONSIBLE TO:
HOURS:

Domestic Abuse Immigration Support Practitioner

£26 000 per annum
Accommodation Manager

37.5 flexible working between hours of 8am – 6pm

Monday to Friday

Annual Leave:
Pension:
Health Benefits:

             29 days pro-rata + Bank Holidays

6% employer’s contribution
Health Care Cash Plan
Employment Mental Wellbeing Scheme

Flexible working hours according to the needs of the project.  Evening and weekend work as
required.  Annual leave and time off in lieu to be taken at times to meet the requirements of the
organisation and with the prior agreement of the CEO.
The post is based within Pennine Domestic Abuse Partnership (Pdap)
N.B. The organisation refers to the Pennine Domestic Abuse Partnership. KBOP refers to Kirklees
Better Outcomes Partnership.

Overall Objectives

To support women and families who have been subjected to domestic abuse, ‘so called’ honor-
based abuse and or forced marriage to navigate the barriers faced in their journey to recovery. This
includes supporting them to navigate through legal requirements for gaining legal status to remain
living in the UK.

To work within a skilled team providing high quality frontline specialist support services to and
empowering victims of domestic abuse within Pdap’s safe accommodation service.

To establish and maintain positive, proactive and innovative working relationships, pathways and
referral routes with partner agencies to reduce barriers arising for women and families with
immigration support needs.

The successful applicant will embody the Pdap values and keep the client at the heart of everything
they do.

Particular Tasks of the Postholder
The postholder will provide client-centred support and advocate for vic_ms of domes_c abuse and
immigra_on support needs with relevant agencies, by:

•  Respec_ng and valuing the diversity of the community in which the services work in, and
recognise the needs and concerns of a diverse range of vic_ms ensuring the service is
accessible to all

•  Acknowledge and ac_vely work to remove barriers in place for those with immigra_on

needs.

•  Providing advocacy, emotional and practical support and information to victims with NRPF

including; legal options, housing support, health and finance

•  Support the empowerment of the client and assist them in recognising the features and

dynamics of domestic abuse present in their situation, and help them regain control of their
own lives

•  Be creative, flexible and robust in supporting and empowering clients to achieve required

immigration status, financial independence, safety and increased confidence.

•  Ensure client confidentiality is adhered to in all work, along with maintaining accurate and

confidential records of all work undertaken

•  Understanding  the  role  of  all  relevant  statutory  and  non-statutory  services  available  to
domestic abuse victims with no recourse to public funds (NRPF) and how this role can work in
partnership with them.

•  Working directly with all Pdap keyworkers and key agency partners to address the safety of
victims and ensuring their safety plans are coordinated through multi agency protocols ie
MARAC in relation to their immigration support requirements.

•  To support with accessing interim funding to cover housing and living costs for those

accessing Pdap accommodation

•  To ensure all clients being supported receive the appropriate service tailored to their

immigra_on needs

•  Support colleagues and partner agencies, through awareness raising and ins_tu_onal

advocacy, in order to provide the best possible service for vic_ms with NRPF.

•  To adhere to defined service standards and accreditation frameworks and remain up-to-date
and compliant with all organisational procedures policies and professional codes of conduct
and uphold standards of best practice

Organisational Development
•  To ensure the views of clients and stakeholders are embedded into the work of PDAP and to

take full account of these in the development of services

•  To participate in, and support organisational policy development and implementation
•  To embrace Pdap’s approach to continuous improvement

Internal and External Liaison and Engagement
•  To promote Pdap ethos and values across the organisation

•  To liaise with other agencies on behalf of clients, the organisation and volunteers

and represent the wider complexities of those experiencing domestic abuse and NRPF.

•  To represent Pdap operationally where required, being a voice for those with NRPF.
•  To develop and maintain good positive working relationships with relevant agencies and

professionals

•  To attend and participate positively in relevant meetings, training, supervision and annual

appraisals.

Other
•  To undertake other related duties required by your manager, the Senior Leadership Team and

Board of Trustees

•  To keep up-to-date with national and local government decisions, policy and agendas pertinent

to NRPF, domestic abuse and Pdap, implement this learning to develop services and enhance the
work Pdap carry out, also disseminate learning, knowledge and awareness to colleagues

•  To undertake all other reasonable tasks requested by the senior leadership team
•  To take part in Pdap 24hr out of hours on-call rota

 It is essential to the development of Pdap service delivery that the post holder is able to
respond flexibly to changes in the requirements of this post. This job description is therefore
a guide and not an exhaustive list of all responsibilities the post holder may have over time

Person Specification Knowledge
You will be required to:
EssenHal

•  Act with integrity and respect when interacting with volunteers, clients, agencies and

individuals

•  Be kind, caring and empathetic ensuring all victims of domestic abuse and NRPF are

provided with an excellent service regardless of their background.

•

•  Be non-judgemental and work within a trauma informed approach empowering victims of

domestic abuse and NRPF to achieve their goals

•  The post holder is required to be fluent in the local community languages – Urdu and

Punjabi

•  Hold current driving licence

•  Have an excellent understanding of domestic abuse and NRPF including the impact on

victims and their children and the legal and practical remedies available to these clients.

•  Understand relevant legislative requirements involved in working with victims of domestic

abuse with immigration support needs such as the Domestic Abuse Concession, legal aid,

Domestic abuse Act, and safeguarding requirements.

•  Have an excellent understanding of the context of DA and Immigration services and best

practice when working with victims of domestic abuse with NRPF.

•  Have theoretical and procedural knowledge of other voluntary and statutory services

involved in the response to domestic abuse and accessing legal right to live in the UK.

•  Have an understanding of multi-agency partnerships and legalities of information sharing in

domestic abuse and immigration cases.

•  Have an understanding of the barriers for victims of domestic abuse with no secure

immigration status in accessing support and how to address these.

•  Experience of providing direct front line support to victims of domestic abuse or equivalent

experience in a linked sector (safeguarding, mental health, substance misuse, homelessness

etc.)

•  Experience of providing direct front line support to people with NRPF and immigration

support needs

•  Experience of working in partnership with agencies, legal services and government offices to

support people with NRPF and immigration support needs

•  Experience of working within legislative frameworks to develop, influence and encourage

partnership working.

•  Have excellent communication skills both verbal and in writing – relevant to local community

languages

•  Be organised and able to prioritise effectively

•  Be able to work under pressure, supporting victims in crisis and emotional distress

•  Work with your team and the wider organisation to improve outcomes for victims of

domestic abuse with immigration needs.

Head of Operations
Housekeeper

Permanent

£23, 809.00 (pro rata)
Accommodation Service Manager
6% employer contribution

Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

16 hours per week

           29 days, birthday leave & 8 bank holidays (pro rata)

Term:
Salary:
Responsible to:
Pension:
Health:
Hours:
Annual Leave:

Role Purpose
To deliver exceptional cleaning and maintenance services across refuge accommodations and head office, ensuring a
safe, welcoming, and hygienic environment for residents and staff. The Housekeeper plays a critical role in
supporting survivors of domestic abuse by maintaining a clean, homely, and secure atmosphere while adhering to
health, safety, and organisational standards

Duties and Responsibilities

•  Maintain exemplary standards of cleanliness in communal areas and client living quarters post move out,

creating a warm, inviting, and homely environment.

•  Perform deep cleaning tasks, including sanitising surfaces, appliances, and high touch areas, to ensure
hygiene standards meet Health and Safety (H&S) legislation, fire safety regulations, and PDAP policies.

•  Utilise appropriate cleaning techniques and equipment to address diverse surfaces (e.g., carpets, hard floors,

•

upholstery) and ensure consistent hygiene across all areas.
Safely handle and store cleaning chemicals in compliance with Control of Substances Hazardous to Health
(COSHH) regulations.

•  Report repairs and maintenance needs promptly to on site staff to maintain a safe and functional

environment.

•  Monitor and manage resources, furnishings, and inventories to support property maintenance

requirements.

•  Adhere to H&S, fire safety, and lone working policies, maintaining accurate records for premises related

compliance.

•  Conduct risk assessments related to cleaning activities, implement actions, and minimise risks to ensure a

safe environment.

•  Comply with confidentiality and Data Protection policies to protect resident privacy.

Organisational Responsibilities and Development

•  Embed the views of residents and stakeholders in service development to enhance PDAP’s

accommodation services.

•  Support PDAP’s commitment to Equality, Diversity, and Inclusion, ensuring respectful and non-

judgmental interactions.

1

•  Promote safeguarding for children and adults at risk, adhering to relevant guidelines.
•  Uphold PDAP’s ethos and values, attending relevant meetings, training, supervision, and appraisals.

It is essential to the development of PDAP service delivery that the post holder is able to respond
flexibly to changes in the requirements of this post.  This job description is therefore a guide and not
an exhaustive list of all responsibilities the post holder may have over time.

Person specification

Knowledge

You will be required to:

Strong understanding of domestic abuse and its impact on survivors and their children.

•
•  Understand relevant H&S legislation for buildings of multiple occupancy
•  Clean and maintain all communal and private spaces to a high standard

Experience

You will need:

•  Experience of maintaining a hygienic environment
•  Experience of navigating computer systems
•  Experience in monitoring of furnishing, inventories, repairs and replacements
•  Carrying out risk assessments, implementing actions and minimising risk related to H&S
•  Experience of working within safeguarding guidelines and legislation to protect and promote the well-being

of children and vulnerable adults.

 Skills/ Qualifications/ Professional Membership

You will be required to demonstrate:

•  Advanced cleaning skills, including proficiency in sanitising, stain removal, and maintaining hygiene in

sensitive environments.

•  Ability to select and apply appropriate cleaning methods for various surfaces and materials (e.g., wood, tile,

•

fabric).
Strong organisational skills to manage cleaning schedules, prioritise tasks, and maintain consistent
standards.

•  Excellent verbal and written communication skills for reporting and resident interactions.
•  Ability to work under pressure while maintaining attention to detail and hygiene standards.
•  Proficiency in maintaining clear and concise filing systems for cleaning logs and H&S records.
•  Empathy and sensitivity when supporting residents in crisis or emotional distress.

Personal qualities

You will need to be able to:

Take a compassionate, kind, and non-judgmental approach to supporting survivors of domestic abuse.
•
•  Have a commitment to teamwork and collaboration within PDAP and its partners to improve outcomes for

residents.

•  Work with integrity and respect in all interactions with residents, staff, volunteers, and external agencies.
•  Have a dedication to providing equitable and inclusive services to diverse individuals.

2

Essential

You will need :

•  Clean, full UK driver’s license.

3

Accommodation Advanced Practitioner

Location:

Pdap Accommodation Properties

Hours:

Full time (37.5 hours)

Salary:

£28,000- £30,000 per annum

Reports to:

Accommodation Manger

Flexible working hours according to the needs of the project.  Evening and weekend work as
required.  Annual leave and time off in lieu to be taken at times to meet the requirements of the
organisation and with the prior agreement of the CEO.
The post is based within Pennine Domestic Abuse Partnership (Pdap)
N.B. The organisation refers to the Pennine Domestic Abuse Partnership.

Overview

We are seeking a highly skilled and compassionate Advanced Practitioner to join our dedicated team
working across our safe accommodation service. This role focuses on providing specialised support
to women who have experienced domestic abuse and are living with the impact of the trauma they
have experienced. The successful candidate will play a pivotal role in delivering trauma-informed
care, promoting recovery, and empowering women to rebuild their lives in a safe, supportive
environment through both one to one and group interventions. Our safe accommodation service
offers holistic, person-centred approaches to ensure residents feel heard, respected, and
empowered.

The successful applicant will embody the Pdap values and keep the client at the heart of everything
they do.

Key Responsibilities

1. Direct support and interventions

•
•
•

•

Provide one-to-one trauma informed interventions
Help women rebuild and strengthen their self-esteem and emotional wellbeing
Support women in understanding the impact of domestic abuse and provide practical
tools to support recovery.
Signpost to specialist services when applicable.

2. Facilitating Group Activities

•

•

•

Design and facilitate a regular programme of group activities aimed at building
confidence, skills, and emotional wellbeing.
Promote peer support, personal development, and recovery through workshops on
topics such as self-esteem, healthy relationships, assertiveness, and life skills.
Encourage participation and co-production by involving women in planning and leading
group sessions where appropriate.

3. Individual Support

•
•
•

•

Hold a small, manageable caseload and provide responsive, ad hoc support as needed.
Conduct holistic, trauma-informed assessments, support plans and safety planning.
Empower women to make informed choices and access relevant services (e.g. legal,
housing, benefits, health).
Advocate on behalf of residents where necessary to ensure their rights and needs are
met.

4. Partnership and Safeguarding

•  Work closely with external agencies (e.g. Adult social care, housing, mental health services)

to ensure coordinated support.

•  Proactively contribute to multi-agency safeguarding and risk management procedures.
•  Maintain accurate records and case notes in line with organisational policies and

confidentiality standards

•  To adhere to defined service standards and accreditation frameworks and remain up-to-date
and compliant with all organisational procedures policies and professional codes of conduct
and uphold standards of best practice

5. Organisational Development

•  To ensure the views of clients and stakeholders are embedded into the work of PDAP and to

take full account of these in the development of services

•  To participate in, and support organisational policy development and implementation
•  To embrace Pdap’s approach to continuous improvement

6. Internal and External Liaison and Engagement

•  To promote Pdap ethos and values across the organisation
•  To liaise with other agencies on behalf of clients, the organisation and volunteers
and represent the wider complexities of those experiencing domestic abuse

•  To represent Pdap operationally where required.
•  To develop and maintain good positive working relationships with relevant agencies and

professionals

•  To attend and participate positively in relevant meetings, training, supervision and annual

appraisals.

Other

•  To undertake other related duties required by your manager, the Senior Leadership Team and

Board of Trustees

•  To keep up-to-date with national and local government decisions, policy and agendas pertinent
to domestic abuse and Pdap, implement this learning to develop services and enhance the work
Pdap carry out, also disseminate learning, knowledge and awareness to colleagues

•  To undertake all other reasonable tasks requested by the senior leadership team
•  To take part in Pdap 24hr out of hours on-call rota

 It is essential to the development of Pdap service delivery that the post holder is able to respond
flexibly to changes in the requirements of this post. This job description is therefore a guide and not
an exhaustive list of all responsibilities the post holder may have over time

Person Specification

•  Minimum 3 years experience  of working with adults who have experienced trauma

•  Knowledge of trauma-informed approaches and strength-based models.

•  To have demonstrable safeguarding experience and be willing to undertake an enhanced

DBS.

•  Knowledge of the impact of domestic abuse on victims and their families

•  Minimum Level 3 qualification or substantial relevant experience in a related field with

additional proof of continuing professional development

•  Experience delivering group work or educational sessions.

•  Strong interpersonal skills and the ability to build trust and rapport quickly.

•  Ability to work independently and as part of a team.

•  Understanding of safeguarding and child protection procedures.

•  Strong organisational, report writing and communication skills, both written and in

person

•  Knowledge and experience of working with women from different backgrounds and a

commitment to equitable practice.

•  Experience working in partnership with key organisations relating to safeguarding and

multi-agency working

Desirable:

•  Relevant qualification (e.g. social work, psychology, health and social care, IDVA

training).

•  Can speak one or more of the community languages within Kirklees

•  Knowledge of case management systems

Additional Information:

•  An enhanced DBS check will be required for this role.

•  A full clean driving license is required for this role

•  Occasional evening or weekend work may be required.

•  Ongoing training and professional development will be provided.

Community Engagement & Fundraising Officer

Location:

Community-based / Hybrid (Office, Remote)

Hours:

Part time (22.5 hours per week) evenings and weekends where required

Salary:

£30,000-32,000 per annum

Reports to:

Head of Quality and Development

Overview

The Community Engagement & Fundraising Officer plays a vital role in raising awareness of Domestic
Abuse (DA), supporting survivors, strengthening community relationships, and generating income to
sustain the organisation’s work. This role combines fundraising, training delivery, event support,
reporting, and community engagement. It requires flexibility, creativity, strong communication skills,
and a willingness to work evenings and weekends as needed.

Key Responsibilities

1. Fundraising

•  Promote, attend, and support fundraising events such as sponsored walks, raffles, and

community activities (including evenings and weekends).

•  Build positive relationships with supporters, donors, and community groups.

•  Encourage and facilitate community-led fundraising initiatives.

3. Survivor Support – We Are Hear

•  Contribute to and facilitate support groups for survivors.

•  Maintain group momentum and attendance.

•  Provide a safe, nurturing, and empowering space for participants.

4. Domestic Abuse Awareness – Community Outreach

•  Deliver DA awareness talks to community groups (e.g., Rotary Clubs, Women’s Institute,

PRIDE groups), including evenings and weekends.

•  Promote key awareness weeks such as Safeguarding Week, HBV/Forced Marriage Awareness,

VAWG Week, 16 Days of Activism, and Stalking Awareness Week.

5. Documentation & Monitoring

•  Record all training and community talk statistics, including number of sessions, attendees,

and feedback.

•

Track funds raised, engagement levels, and event outcomes.

6. Social Media & Communications

•  Maintain active and engaging social media channels with regular, topical posts

•  Create uplifting, relevant content and monitor/respond to comments and messages

(including out-of-hours).

•  Promote awareness days, campaigns, and organisational updates.

7. Internal Events Support

•  Assist with preparation and delivery of internal events such as Board of Trustees meetings,

AGM, JTM, and staff celebrations.

•

Set up rooms, organise refreshments (e.g., teas, coffees, milk, biscuits), and support events
during evenings and weekends.

8. External Events & Community Presence

•  Prepare and transport event materials (e.g., banners, leaflets, stock, sweets, pull-up stands).

•  Attend community events such as PRIDE, Reclaim the Night, and various awareness weeks.

•  Engage proactively with the public to raise visibility and understanding of the organisation’s

work.

9. Celebration & Special Events

•  Plan and support celebration events such as festivals or milestone celebrations (e.g., 50th

anniversary).

•

Set up rooms, displays, food, drinks, decorations, and personalised gifts.

•  Welcome guests, coordinate logistics, deliver speeches, and manage event clean-up.

10. Donations & Gifts Management

•  Collect, sort, rotate, and distribute donated goods to refuges and community clients.

•  Manage gift processing throughout the year and during seasonal campaigns.

11. Financial Donations Processing

•

•

Inform the Finance Team of incoming cash or cheque donations.

Issue thank-you letters or Certificates of Achievement to donors.

•  Maintain accurate records using the BEACON CRM system.

12. Report Writing & Data Capture

•  Produce quarterly Board of Trustee reports.

•  Compile statistics, fundraising totals, engagement figures, and photo opportunities.

•

Track total numbers of talks, attendees, and outcomes.

13. Quarterly Newsletter

•  Create, edit, and distribute the organisation’s quarterly newsletter.

14. Christmas & Seasonal Campaigns

•

Liaise with Wishing Tree hosts.

•  Organise and collect donations.

•  Coordinate with colleagues and clients to ensure age- and gender-appropriate gifts.

•  Promote Christmas campaigns on social media.

15. Mailing List Management

•  Build and maintain up-to-date mailing lists.

•  Ensure data protection compliance by gaining consent before adding contacts.

Person Specification

1. Commitment & Values

•  A deep, demonstrable passion for addressing domestic abuse, supporting survivors, and

promoting community understanding.

•  Commitment to creating safe, empowering, and trauma-informed environments for survivors

participating in groups and community activities.

•

Strong belief in equality, diversity, and inclusion, with sensitivity to issues affecting
marginalised communities.

2. Knowledge & Understanding

•  Understanding of domestic abuse dynamics, its impact on individuals and communities, and
the importance of awareness campaigns such as Safeguarding Week, VAWG Week, 16 Days
of Activism, and Stalking Awareness Week

•  Awareness of community engagement principles and how to build trust with diverse groups.

•  Basic understanding of data protection and confidentiality in community and survivor-facing

work.

3. Communication & Engagement Skills

•  Confident public speaker capable of delivering domestic abuse awareness talks to a wide
range of audiences including Rotary Clubs, Women’s Institutes, PRIDE groups, and other
community organisations (often evenings/weekends) .

•  Ability to build positive, empathetic, and professional relationships with survivors,

supporters, donors, and community partners.

•

Strong written communication skills for producing newsletters, reports, social media content,
and donor correspondence.

4. Fundraising & Community Engagement

•  Experience supporting or coordinating fundraising events, community initiatives, or public

campaigns.

•  Ability to engage the public at events like PRIDE, Reclaim the Night, and promotional weeks,

representing the organisation confidently and sensitively.

•  Capacity to identify and nurture community-led fundraising opportunities.

6. Administrative & Reporting Skills

•

Strong organisational skills, with the ability to maintain accurate records of events, training
sessions, donations, and outcomes.

•  Experience producing reports (e.g., board reports, quarterly statistics, engagement

summaries) and managing mailing lists or CRM systems such as BEACON .

•  Ability to manage donations and coordinate gift distribution in an organised and respectful

manner.

7. Digital & Social Media Skills

•  Confident using social media to raise awareness, celebrate community involvement, and
promote campaigns, including responding to messages out of hours where required .

•  Ability to create uplifting, relevant, and sensitive content that aligns with domestic abuse

awareness and fundraising goals.

8. Event Coordination

•  Experience setting up and supporting events including room preparation, refreshments,
materials, and guest engagement for both internal meetings and large-scale community
events .

•  Ability to manage logistics such as transporting event materials (banners, leaflets, stands,

donations).

9. Flexibility & Practicality

•  Willingness to work evenings and weekends as required, attending community events, talks,

and fundraising activities

Personal Qualities

•  Passionate advocate for survivors and committed to raising awareness about domestic abuse

in all community settings.

•  Warm, empathetic, and emotionally resilient.

•  Confident, friendly, and approachable when representing the organisation publicly.

•  Creative thinker with enthusiasm for developing new ideas, events, and engagement

opportunities.

•  Highly reliable, proactive, and comfortable working both independently and collaboratively.

•  Able to maintain professional boundaries and uphold the organisation’s values at all times.

Head of Operations
Role Profile

Specialist community and safe accommodation worker (Immigration and
minoritised communities)

Fixed term – 2 years

28k – 30k

Role:

Term:

Salary:

Responsible to:

Accommodation Service Manager

Pension:

Health:

6% employer contribution

Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

Hours:

          37.5 hours per week

Annual Leave:            30 days (inclusive of birthday) & 8 bank holidays

Flexible working hours according to the needs of the project.  Evening and weekend work as required.  Annual leave
and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement
of the Accommodation Manager.
The post is based within Pennine Domestic Abuse Partnership (PDAP)
N.B. The organisation refers to Pennine Domestic Abuse Partnership

Key aspects of the role

•  To work within a skilled team providing high-quality, culturally responsive frontline specialist support services
to  victims  of  domestic  abuse  from  minoritised  communities,  including  those  with  complex  immigration
statuses, No Recourse to Public Funds (NRPF), and language barriers.

•  To  support  female  victims  of  domestic  abuse  aged  16+  living  in  PDAP’s  specialist  by  and  for  safe
accommodation and provide outreach support to those in the community waiting for safe accommodation.
•  To  deliver  specialist  support  to  women  from  minoritised  and  migrant  communities  who  have  experienced
domestic abuse, ensuring services are trauma-informed, culturally sensitive, and address barriers related to
immigration, race, ethnicity, faith, language, and culture.

1

•  To  establish  and  maintain  positive,  proactive,  and  innovative  working  relationships,  pathways,  and  referral
immigration  solicitors,  NRPF  teams,  community

routes  with  specialist  partner  agencies  (including
organisations, and faith groups) to reduce barriers for women with complex and multiple support needs.
•  Working directly with all PDAP services and key agency partners to address risks to victims, ensuring safety
plans are coordinated through multi-agency protocols, including MARAC, Migrant Victims of Domestic Abuse
Protocol, and NRPF networks.

•  To  maintain  accurate,  confidential,  and  GDPR-compliant  records  of  all  work  undertaken,  using  culturally

sensitive language and data protection practices.

•  Respect  and  value  the  diversity  of  the  community,  proactively  addressing  the  needs  and  concerns  of
minoritised and migrant victims to ensure the service is fully accessible, inclusive, and free from discrimination.
•  To adhere to defined service standards, accreditation frameworks and remain up-to-date with organisational
procedures, policies, professional codes of conduct, and best practice in supporting migrant and minoritised
victims.

•  To promote PDAP ethos and values across the organisation, with particular emphasis on anti-racism, cultural

humility, and migrant rights.

•  To  develop  and  maintain  strong  referral  pathways  with  immigration,  asylum,  and  community-based

organisations.

•  To attend and participate positively in relevant meetings, training, supervision, and annual appraisals.

•  To  adhere  to  the  organisation’s  health  and  safety  policy  and  work  alongside  the  safe  accommodation

maintenance worker, to ensure the safe running of the refuge.

•  To complete any health and safety checks of communal spaces where appropriate.

Promoting equality, diversity & inclusion

•  Centre the voices of PDAP’s clients from minoritised and migrant communities, those with lived experience of

domestic abuse and immigration support needs in all service development.
•  Champion anti-racist practice, cultural awareness, and an inclusive approach.
•  Actively and appropriately challenge all forms of discrimination, including institutional racism and immigration-

related barriers.

•  Proactively promote equality and diversity in all work with clients, ensuring fair and equitable access to services

for all.

•  Ensure effective implementation of PDAP’s Equality and Diversity policies, with particular attention to the

Equalities Act 2010, protected characteristics and the needs of those with NRPF.

It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes
in  the  requirements  of  this  post.    This  job  description  is  therefore  a  guide  and  not  an  exhaustive  list  of  all
responsibilities the post holder may have over time.

Person Specification

Skills &Experience

2

Essential/Desirable

Have empathy and understanding of the impact of
domestic abuse on victims and their families.
Have an intersectional understanding of domestic abuse

Essential

Essential

Minimum of 2 years’ frontline experience supporting
minoritised communities

In-depth understanding how immigration status
intersects with domestic abuse

Ability to communicate effectively to a wide range of
people from diverse communities, including victims of
domestic abuse and professionals
Experience of working in a refuge or emergency housing
setting
The ability to work in a fast paced environment and
prioritise effectively
The ability to work independently, self motivate and
work effectively with PDAP teams
Strong team working skills
Have strong organisational, report writing and
communication skills both in person and through writing
Be able to demonstrate excellent literacy and IT skills,
including Databases, Word, Outlook and Excel.
Ability to speak additional community languages fluently
(e.g., Punjabi, Mirpuri, Hindi).
Personal Qualities
Non judgemental, empathetic and resilient approach
Commitment to client-centred, trauma-informed, anti-
racist approach
Proactive and encouraging
Be flexible and able to adapt the service to meet the
needs of all our clients, ensuring our services are
accessible.
Act with integrity and respect when interacting with
clients, professionals and staff
Full UK driving licence and access to own vehicle
(required for travel to client appointments
/meetings/other locations as needed).

Essential

Essential

Essential

Desirable

Essential

Essential

Essential
Essential

Essential

Essential

Essential
Essential

Essential
Essential

Essential

Essential

3

Head of Operations
Role Profile

Specialist community and safe accommodation worker (Immigration and
minoritised communities)

Fixed term – 2 years

28k – 30k

Role:

Term:

Salary:

Responsible to:

Accommodation Service Manager

Pension:

Health:

6% employer contribution

Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

Hours:

          37.5 hours per week

Annual Leave:            30 days (inclusive of birthday) & 8 bank holidays

Flexible working hours according to the needs of the project.  Evening and weekend work as required.  Annual leave
and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement
of the Accommodation Manager.
The post is based within Pennine Domestic Abuse Partnership (PDAP)
N.B. The organisation refers to Pennine Domestic Abuse Partnership

Key aspects of the role

•  To work within a skilled team providing high-quality, culturally responsive frontline specialist support services
to  victims  of  domestic  abuse  from  minoritised  communities,  including  those  with  complex  immigration
statuses, No Recourse to Public Funds (NRPF), and language barriers.

•  To  support  female  victims  of  domestic  abuse  aged  16+  living  in  PDAP’s  specialist  by  and  for  safe
accommodation and provide outreach support to those in the community waiting for safe accommodation.
•  To  deliver  specialist  support  to  women  from  minoritised  and  migrant  communities  who  have  experienced
domestic abuse, ensuring services are trauma-informed, culturally sensitive, and address barriers related to
immigration, race, ethnicity, faith, language, and culture.

1

•  To  establish  and  maintain  positive,  proactive,  and  innovative  working  relationships,  pathways,  and  referral
immigration  solicitors,  NRPF  teams,  community

routes  with  specialist  partner  agencies  (including
organisations, and faith groups) to reduce barriers for women with complex and multiple support needs.
•  Working directly with all PDAP services and key agency partners to address risks to victims, ensuring safety
plans are coordinated through multi-agency protocols, including MARAC, Migrant Victims of Domestic Abuse
Protocol, and NRPF networks.

•  To  maintain  accurate,  confidential,  and  GDPR-compliant  records  of  all  work  undertaken,  using  culturally

sensitive language and data protection practices.

•  Respect  and  value  the  diversity  of  the  community,  proactively  addressing  the  needs  and  concerns  of
minoritised and migrant victims to ensure the service is fully accessible, inclusive, and free from discrimination.
•  To adhere to defined service standards, accreditation frameworks and remain up-to-date with organisational
procedures, policies, professional codes of conduct, and best practice in supporting migrant and minoritised
victims.

•  To promote PDAP ethos and values across the organisation, with particular emphasis on anti-racism, cultural

humility, and migrant rights.

•  To  develop  and  maintain  strong  referral  pathways  with  immigration,  asylum,  and  community-based

organisations.

•  To attend and participate positively in relevant meetings, training, supervision, and annual appraisals.

•  To  adhere  to  the  organisation’s  health  and  safety  policy  and  work  alongside  the  safe  accommodation

maintenance worker, to ensure the safe running of the refuge.

•  To complete any health and safety checks of communal spaces where appropriate.

Promoting equality, diversity & inclusion

•  Centre the voices of PDAP’s clients from minoritised and migrant communities, those with lived experience of

domestic abuse and immigration support needs in all service development.
•  Champion anti-racist practice, cultural awareness, and an inclusive approach.
•  Actively and appropriately challenge all forms of discrimination, including institutional racism and immigration-

related barriers.

•  Proactively promote equality and diversity in all work with clients, ensuring fair and equitable access to services

for all.

•  Ensure effective implementation of PDAP’s Equality and Diversity policies, with particular attention to the

Equalities Act 2010, protected characteristics and the needs of those with NRPF.

It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes
in  the  requirements  of  this  post.    This  job  description  is  therefore  a  guide  and  not  an  exhaustive  list  of  all
responsibilities the post holder may have over time.

Person Specification

Skills &Experience

2

Essential/Desirable

Have empathy and understanding of the impact of
domestic abuse on victims and their families.
Have an intersectional understanding of domestic abuse

Essential

Essential

Minimum of 2 years’ frontline experience supporting
minoritised communities

In-depth understanding how immigration status
intersects with domestic abuse

Ability to communicate effectively to a wide range of
people from diverse communities, including victims of
domestic abuse and professionals
Experience of working in a refuge or emergency housing
setting
The ability to work in a fast paced environment and
prioritise effectively
The ability to work independently, self motivate and
work effectively with PDAP teams
Strong team working skills
Have strong organisational, report writing and
communication skills both in person and through writing
Be able to demonstrate excellent literacy and IT skills,
including Databases, Word, Outlook and Excel.
Ability to speak additional community languages fluently
(e.g., Punjabi, Mirpuri, Hindi).
Personal Qualities
Non judgemental, empathetic and resilient approach
Commitment to client-centred, trauma-informed, anti-
racist approach
Proactive and encouraging
Be flexible and able to adapt the service to meet the
needs of all our clients, ensuring our services are
accessible.
Act with integrity and respect when interacting with
clients, professionals and staff
Full UK driving licence and access to own vehicle
(required for travel to client appointments
/meetings/other locations as needed).

Essential

Essential

Essential

Desirable

Essential

Essential

Essential
Essential

Essential

Essential

Essential
Essential

Essential
Essential

Essential

Essential

3

Accommodation Advanced Practitioner

Location:

Pdap Accommodation Properties

Hours:

Full time (37.5 hours)

Salary:

£28,000- £30,000 per annum

Reports to:

Accommodation Manger

Flexible working hours according to the needs of the project.  Evening and weekend work as
required.  Annual leave and time off in lieu to be taken at times to meet the requirements of the
organisation and with the prior agreement of the CEO.
The post is based within Pennine Domestic Abuse Partnership (Pdap)
N.B. The organisation refers to the Pennine Domestic Abuse Partnership.

Overview

We are seeking a highly skilled and compassionate Advanced Practitioner to join our dedicated team
working across our safe accommodation service. This role focuses on providing specialised support
to women who have experienced domestic abuse and are living with the impact of the trauma they
have experienced. The successful candidate will play a pivotal role in delivering trauma-informed
care, promoting recovery, and empowering women to rebuild their lives in a safe, supportive
environment through both one to one and group interventions. Our safe accommodation service
offers holistic, person-centred approaches to ensure residents feel heard, respected, and
empowered.

The successful applicant will embody the Pdap values and keep the client at the heart of everything
they do.

Key Responsibilities

1. Direct support and interventions

•
•
•

•

Provide one-to-one trauma informed interventions
Help women rebuild and strengthen their self-esteem and emotional wellbeing
Support women in understanding the impact of domestic abuse and provide practical
tools to support recovery.
Signpost to specialist services when applicable.

2. Facilitating Group Activities

•

•

•

Design and facilitate a regular programme of group activities aimed at building
confidence, skills, and emotional wellbeing.
Promote peer support, personal development, and recovery through workshops on
topics such as self-esteem, healthy relationships, assertiveness, and life skills.
Encourage participation and co-production by involving women in planning and leading
group sessions where appropriate.

3. Individual Support

•
•
•

•

Hold a small, manageable caseload and provide responsive, ad hoc support as needed.
Conduct holistic, trauma-informed assessments, support plans and safety planning.
Empower women to make informed choices and access relevant services (e.g. legal,
housing, benefits, health).
Advocate on behalf of residents where necessary to ensure their rights and needs are
met.

4. Partnership and Safeguarding

•  Work closely with external agencies (e.g. Adult social care, housing, mental health services)

to ensure coordinated support.

•  Proactively contribute to multi-agency safeguarding and risk management procedures.
•  Maintain accurate records and case notes in line with organisational policies and

confidentiality standards

•  To adhere to defined service standards and accreditation frameworks and remain up-to-date
and compliant with all organisational procedures policies and professional codes of conduct
and uphold standards of best practice

5. Organisational Development

•  To ensure the views of clients and stakeholders are embedded into the work of PDAP and to

take full account of these in the development of services

•  To participate in, and support organisational policy development and implementation
•  To embrace Pdap’s approach to continuous improvement

6. Internal and External Liaison and Engagement

•  To promote Pdap ethos and values across the organisation
•  To liaise with other agencies on behalf of clients, the organisation and volunteers
and represent the wider complexities of those experiencing domestic abuse

•  To represent Pdap operationally where required.
•  To develop and maintain good positive working relationships with relevant agencies and

professionals

•  To attend and participate positively in relevant meetings, training, supervision and annual

appraisals.

Other

•  To undertake other related duties required by your manager, the Senior Leadership Team and

Board of Trustees

•  To keep up-to-date with national and local government decisions, policy and agendas pertinent
to domestic abuse and Pdap, implement this learning to develop services and enhance the work
Pdap carry out, also disseminate learning, knowledge and awareness to colleagues

•  To undertake all other reasonable tasks requested by the senior leadership team
•  To take part in Pdap 24hr out of hours on-call rota

 It is essential to the development of Pdap service delivery that the post holder is able to respond
flexibly to changes in the requirements of this post. This job description is therefore a guide and not
an exhaustive list of all responsibilities the post holder may have over time

Person Specification

•  Minimum 3 years experience  of working with adults who have experienced trauma

•  Knowledge of trauma-informed approaches and strength-based models.

•  To have demonstrable safeguarding experience and be willing to undertake an enhanced

DBS.

•  Knowledge of the impact of domestic abuse on victims and their families

•  Minimum Level 3 qualification or substantial relevant experience in a related field with

additional proof of continuing professional development

•  Experience delivering group work or educational sessions.

•  Strong interpersonal skills and the ability to build trust and rapport quickly.

•  Ability to work independently and as part of a team.

•  Understanding of safeguarding and child protection procedures.

•  Strong organisational, report writing and communication skills, both written and in

person

•  Knowledge and experience of working with women from different backgrounds and a

commitment to equitable practice.

•  Experience working in partnership with key organisations relating to safeguarding and

multi-agency working

Desirable:

•  Relevant qualification (e.g. social work, psychology, health and social care, IDVA

training).

•  Can speak one or more of the community languages within Kirklees

•  Knowledge of case management systems

Additional Information:

•  An enhanced DBS check will be required for this role.

•  A full clean driving license is required for this role

•  Occasional evening or weekend work may be required.

•  Ongoing training and professional development will be provided.

Head of Operations
Housekeeper

Permanent

£23, 809.00 (pro rata)
Accommodation Service Manager
6% employer contribution

Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

16 hours per week

           29 days, birthday leave & 8 bank holidays (pro rata)

Term:
Salary:
Responsible to:
Pension:
Health:
Hours:
Annual Leave:

Role Purpose
To deliver exceptional cleaning and maintenance services across refuge accommodations and head office, ensuring a
safe, welcoming, and hygienic environment for residents and staff. The Housekeeper plays a critical role in
supporting survivors of domestic abuse by maintaining a clean, homely, and secure atmosphere while adhering to
health, safety, and organisational standards

Duties and Responsibilities

•  Maintain exemplary standards of cleanliness in communal areas and client living quarters post move out,

creating a warm, inviting, and homely environment.

•  Perform deep cleaning tasks, including sanitising surfaces, appliances, and high touch areas, to ensure
hygiene standards meet Health and Safety (H&S) legislation, fire safety regulations, and PDAP policies.

•  Utilise appropriate cleaning techniques and equipment to address diverse surfaces (e.g., carpets, hard floors,

•

upholstery) and ensure consistent hygiene across all areas.
Safely handle and store cleaning chemicals in compliance with Control of Substances Hazardous to Health
(COSHH) regulations.

•  Report repairs and maintenance needs promptly to on site staff to maintain a safe and functional

environment.

•  Monitor and manage resources, furnishings, and inventories to support property maintenance

requirements.

•  Adhere to H&S, fire safety, and lone working policies, maintaining accurate records for premises related

compliance.

•  Conduct risk assessments related to cleaning activities, implement actions, and minimise risks to ensure a

safe environment.

•  Comply with confidentiality and Data Protection policies to protect resident privacy.

Organisational Responsibilities and Development

•  Embed the views of residents and stakeholders in service development to enhance PDAP’s

accommodation services.

•  Support PDAP’s commitment to Equality, Diversity, and Inclusion, ensuring respectful and non-

judgmental interactions.

1

•  Promote safeguarding for children and adults at risk, adhering to relevant guidelines.
•  Uphold PDAP’s ethos and values, attending relevant meetings, training, supervision, and appraisals.

It is essential to the development of PDAP service delivery that the post holder is able to respond
flexibly to changes in the requirements of this post.  This job description is therefore a guide and not
an exhaustive list of all responsibilities the post holder may have over time.

Person specification

Knowledge

You will be required to:

Strong understanding of domestic abuse and its impact on survivors and their children.

•
•  Understand relevant H&S legislation for buildings of multiple occupancy
•  Clean and maintain all communal and private spaces to a high standard

Experience

You will need:

•  Experience of maintaining a hygienic environment
•  Experience of navigating computer systems
•  Experience in monitoring of furnishing, inventories, repairs and replacements
•  Carrying out risk assessments, implementing actions and minimising risk related to H&S
•  Experience of working within safeguarding guidelines and legislation to protect and promote the well-being

of children and vulnerable adults.

 Skills/ Qualifications/ Professional Membership

You will be required to demonstrate:

•  Advanced cleaning skills, including proficiency in sanitising, stain removal, and maintaining hygiene in

sensitive environments.

•  Ability to select and apply appropriate cleaning methods for various surfaces and materials (e.g., wood, tile,

•

fabric).
Strong organisational skills to manage cleaning schedules, prioritise tasks, and maintain consistent
standards.

•  Excellent verbal and written communication skills for reporting and resident interactions.
•  Ability to work under pressure while maintaining attention to detail and hygiene standards.
•  Proficiency in maintaining clear and concise filing systems for cleaning logs and H&S records.
•  Empathy and sensitivity when supporting residents in crisis or emotional distress.

Personal qualities

You will need to be able to:

Take a compassionate, kind, and non-judgmental approach to supporting survivors of domestic abuse.
•
•  Have a commitment to teamwork and collaboration within PDAP and its partners to improve outcomes for

residents.

•  Work with integrity and respect in all interactions with residents, staff, volunteers, and external agencies.
•  Have a dedication to providing equitable and inclusive services to diverse individuals.

2

Essential

You will need :

•  Clean, full UK driver’s license.

3

Community Engagement & Fundraising Officer

Location:

Community-based / Hybrid (Office, Remote)

Hours:

Part time (22.5 hours per week) evenings and weekends where required

Salary:

£30,000-32,000 per annum

Reports to:

Head of Quality and Development

Overview

The Community Engagement & Fundraising Officer plays a vital role in raising awareness of Domestic
Abuse (DA), supporting survivors, strengthening community relationships, and generating income to
sustain the organisation’s work. This role combines fundraising, training delivery, event support,
reporting, and community engagement. It requires flexibility, creativity, strong communication skills,
and a willingness to work evenings and weekends as needed.

Key Responsibilities

1. Fundraising

•  Promote, attend, and support fundraising events such as sponsored walks, raffles, and

community activities (including evenings and weekends).

•  Build positive relationships with supporters, donors, and community groups.

•  Encourage and facilitate community-led fundraising initiatives.

3. Survivor Support – We Are Hear

•  Contribute to and facilitate support groups for survivors.

•  Maintain group momentum and attendance.

•  Provide a safe, nurturing, and empowering space for participants.

4. Domestic Abuse Awareness – Community Outreach

•  Deliver DA awareness talks to community groups (e.g., Rotary Clubs, Women’s Institute,

PRIDE groups), including evenings and weekends.

•  Promote key awareness weeks such as Safeguarding Week, HBV/Forced Marriage Awareness,

VAWG Week, 16 Days of Activism, and Stalking Awareness Week.

5. Documentation & Monitoring

•  Record all training and community talk statistics, including number of sessions, attendees,

and feedback.

•

Track funds raised, engagement levels, and event outcomes.

6. Social Media & Communications

•  Maintain active and engaging social media channels with regular, topical posts

•  Create uplifting, relevant content and monitor/respond to comments and messages

(including out-of-hours).

•  Promote awareness days, campaigns, and organisational updates.

7. Internal Events Support

•  Assist with preparation and delivery of internal events such as Board of Trustees meetings,

AGM, JTM, and staff celebrations.

•

Set up rooms, organise refreshments (e.g., teas, coffees, milk, biscuits), and support events
during evenings and weekends.

8. External Events & Community Presence

•  Prepare and transport event materials (e.g., banners, leaflets, stock, sweets, pull-up stands).

•  Attend community events such as PRIDE, Reclaim the Night, and various awareness weeks.

•  Engage proactively with the public to raise visibility and understanding of the organisation’s

work.

9. Celebration & Special Events

•  Plan and support celebration events such as festivals or milestone celebrations (e.g., 50th

anniversary).

•

Set up rooms, displays, food, drinks, decorations, and personalised gifts.

•  Welcome guests, coordinate logistics, deliver speeches, and manage event clean-up.

10. Donations & Gifts Management

•  Collect, sort, rotate, and distribute donated goods to refuges and community clients.

•  Manage gift processing throughout the year and during seasonal campaigns.

11. Financial Donations Processing

•

•

Inform the Finance Team of incoming cash or cheque donations.

Issue thank-you letters or Certificates of Achievement to donors.

•  Maintain accurate records using the BEACON CRM system.

12. Report Writing & Data Capture

•  Produce quarterly Board of Trustee reports.

•  Compile statistics, fundraising totals, engagement figures, and photo opportunities.

•

Track total numbers of talks, attendees, and outcomes.

13. Quarterly Newsletter

•  Create, edit, and distribute the organisation’s quarterly newsletter.

14. Christmas & Seasonal Campaigns

•

Liaise with Wishing Tree hosts.

•  Organise and collect donations.

•  Coordinate with colleagues and clients to ensure age- and gender-appropriate gifts.

•  Promote Christmas campaigns on social media.

15. Mailing List Management

•  Build and maintain up-to-date mailing lists.

•  Ensure data protection compliance by gaining consent before adding contacts.

Person Specification

1. Commitment & Values

•  A deep, demonstrable passion for addressing domestic abuse, supporting survivors, and

promoting community understanding.

•  Commitment to creating safe, empowering, and trauma-informed environments for survivors

participating in groups and community activities.

•

Strong belief in equality, diversity, and inclusion, with sensitivity to issues affecting
marginalised communities.

2. Knowledge & Understanding

•  Understanding of domestic abuse dynamics, its impact on individuals and communities, and
the importance of awareness campaigns such as Safeguarding Week, VAWG Week, 16 Days
of Activism, and Stalking Awareness Week

•  Awareness of community engagement principles and how to build trust with diverse groups.

•  Basic understanding of data protection and confidentiality in community and survivor-facing

work.

3. Communication & Engagement Skills

•  Confident public speaker capable of delivering domestic abuse awareness talks to a wide
range of audiences including Rotary Clubs, Women’s Institutes, PRIDE groups, and other
community organisations (often evenings/weekends) .

•  Ability to build positive, empathetic, and professional relationships with survivors,

supporters, donors, and community partners.

•

Strong written communication skills for producing newsletters, reports, social media content,
and donor correspondence.

4. Fundraising & Community Engagement

•  Experience supporting or coordinating fundraising events, community initiatives, or public

campaigns.

•  Ability to engage the public at events like PRIDE, Reclaim the Night, and promotional weeks,

representing the organisation confidently and sensitively.

•  Capacity to identify and nurture community-led fundraising opportunities.

6. Administrative & Reporting Skills

•

Strong organisational skills, with the ability to maintain accurate records of events, training
sessions, donations, and outcomes.

•  Experience producing reports (e.g., board reports, quarterly statistics, engagement

summaries) and managing mailing lists or CRM systems such as BEACON .

•  Ability to manage donations and coordinate gift distribution in an organised and respectful

manner.

7. Digital & Social Media Skills

•  Confident using social media to raise awareness, celebrate community involvement, and
promote campaigns, including responding to messages out of hours where required .

•  Ability to create uplifting, relevant, and sensitive content that aligns with domestic abuse

awareness and fundraising goals.

8. Event Coordination

•  Experience setting up and supporting events including room preparation, refreshments,
materials, and guest engagement for both internal meetings and large-scale community
events .

•  Ability to manage logistics such as transporting event materials (banners, leaflets, stands,

donations).

9. Flexibility & Practicality

•  Willingness to work evenings and weekends as required, attending community events, talks,

and fundraising activities

Personal Qualities

•  Passionate advocate for survivors and committed to raising awareness about domestic abuse

in all community settings.

•  Warm, empathetic, and emotionally resilient.

•  Confident, friendly, and approachable when representing the organisation publicly.

•  Creative thinker with enthusiasm for developing new ideas, events, and engagement

opportunities.

•  Highly reliable, proactive, and comfortable working both independently and collaboratively.

•  Able to maintain professional boundaries and uphold the organisation’s values at all times.