Volunteer Retail Assistant (BOLD AND BRAVE) Job Description Business and Innovation Volunteer Retail Assistant Area Manager Bold & Brave Shops (Taunton and Bridgwater) Service: Job Title: Reports To: Location: Main Purpose of Post: To support with the day to day running of Bold and Brave shops; a youth retail enterprise, by: • Overseeing all aspects of shop operation; providing customer service, stock control, shop displays and general shop cleaning. • Have the responsibility as a cash handler as part of opening and closing checks to cash up the till at the end of each shift. • Ensure high standards are kept in terms health and safety, product standards and shop cleanliness • Establishing strong relationships with young people, education and employment providers local businesses and other key stakeholders to support the day to day running of the shop and access opportunities for young people as producers or on work experience placement; • Supporting young people on work experience placements; providing mentoring, job coaching and life skills training to support them to achieve positive outcomes. • Handle transactions on the till and support with online sales (e.g. website and Ebay sales) Main Responsibilities and Duties: Retail Operation: • Overseeing the day to day running of Bold and Brave shop, including opening and closing, ensuring the premises are clean and stock sufficiently. • Help with stock management including unpacking deliveries, tagging and restocking • Support with shop displays and overall shop layout • Handle transactions in terms of operating the till and support with online sales (e.g. website and Ebay) • Provide support to young people involved in the shop, acting as a positive role model • Assist in promotional events and pop-up shops when required. Relationships • Building collaborative relationships with a wide range of suppliers, other young somerset staff and young people involved with working in the shop Other • Undertaken essential training for the role. • Attend regular training and development opportunities. • Contribute to best practice within the service. • Reporting of safeguarding concerns, following organisational processes. Facts and Figures: Young Somerset (YS) was established in 1997 (as Somerset Rural Youth Project) with a mission to work with young people, encouraging them to take responsibility, supporting them to overcome disadvantage, and to become actively involved in shaping the communities in which they live. Our vision is a Somerset where young people feel a sense of belonging, a desire to contribute to their communities and have a future that is not limited by poor access to opportunities and services. This is delivered through three strands of work: Targeted Youth Work, Alternative Education Provision and Enterprise; and Mental Health Support. During the past year, Young Somerset’s LICBT services (Community Wellbeing and Educational Mental Health Support) received more than 1800 requests for support, predominantly from young people aged 11-17. Our Jigsaw Project, which supports young people who have had a recent hospital admission for their mental health difficulties or low emotional wellbeing, delivers in the region of 600 contacts a year and is aimed at reducing readmission to hospital using a youth-work strengths-focused approach. Our Targeted Youth Service provides targeted youth work activities and interventions to approximately 500 young people a year, a percentage of which are referrals from Special Schools, Pupil Referral Units, the Police or social services. Young Somerset deals with in excess of 200 safeguarding concerns a year, which is growing as the organisation expands and diversifies. Young Somerset employs 100+ members of staff and several volunteers; over half of which work in direct support of high need young people and/or those with mild to moderate mental health needs. The postholder will be expected to operate largely under own initiative, but supported by colleagues in the Business and Innovation Service, who provide central support services to the wider organisation and are based at both Bold and Brave and the café on a rota basis. It is expected that the Café will be used by a wide range of partner organisation and other staff in Young Somerset to run activities for young people. The postholder will be based at either the Bold and Brave shop in Bridgwater or Taunton. They may also be required to travel to other Young Somerset premises to attend meetings or training. They may also be required to provide support at other Young Somerset enterprise venues, and to support other organisational events as appropriate. Additional Information The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts. The postholder will be asked to work between the shops operating hours of Tuesday to Saturday 10am to 4:30pm. Qualifications 2 Essential • 5 grade C GCSEs or above (or equivalent), including English and Maths Desirable Level 3 Retail Level 3 Food Hygiene Level 2 Health and Safety Level 2 First Aid • • • • • Relevant subject specific qualifications such as customer service or hospitality certificates. Experience Essential • Working in the retail sector • Work both as part of a team and self-directed • Supporting and / or mentoring young people • Use of business ICT and systems Desirable • Working with young people with mild to moderate mental health issues, social anxiety or isolation • Retail supervision or management, including stock control, customer service, product display and promotions. • Marketing products or events Required Competencies Please read this section alongside the Young Somerset Competency Framework. This role requires the competencies at the following levels: 1. Leading and Deciding Essential Essential 2. Supporting and Co-operating Essential Essential 3. Interacting and Presenting 1.1 Deciding and initiating action 1.2 Leading and supervising staff 2.1 Working with people 2.2 Adhering to principles and values 3.1 Relating and networking 3.2 Persuading and influencing 3.3 Presenting and communicating Essential Desirable Desirable 4.1 Writing and reporting 4.2 Applying expertise and technology 4.3 Analysing Components 5.1 Learning and researching 5.2 Creating and innovating 5.3 Formulating strategies and concepts 4. Analysing and Interpreting Desirable Desirable Desirable 5. Creating and Conceptualising Essential Desirable Less relevant 3 6. Organising and Executing 6.1 Planning and organising 6.2 Developing results and meeting customer expectations 6.3 Following instructions and procedures Essential Essential Essential 7. Adapting and Coping 7.1 Adapting and responding to change 7.2 Coping with pressures and setbacks Essential Essential 8. Enterprising and Performing 8.1 Achieving personal work goals and objectives Essential 8.2 Entrepreneurial and commercial thinking Desirable 4
CAFE ASSISTANT (BOLD AND BRAVE CAFÉ) Job Description Business and Innovation Volunteer Café Assistant Area Manager Bold & Brave Café – Wellington Service: Job Title: Reports To: Location: Main Purpose of Post: To support with the day to day running of Bold and Brave Café; a youth retail enterprise, by: • Overseeing all aspects of Café operation; providing customer service, product selection, stock control, making drinks and preparing food. • Have the responsibility as a cash handler as part of opening and closing checks to cash up the till at the end of each shift. • Ensure high standards are kept in terms of food hygiene, health and safety and overall café cleanliness. • Establishing strong relationships with young people, education and employment providers local businesses and other key stakeholders to support the day to day running of the café and access opportunities for young people as producers or on work experience placement; • Supporting young people on work experience placements; providing mentoring, job coaching and life skills training to support them to achieve positive outcomes. • Take a responsibility for the Health and Safety aspect of the running of the Café to ensure the safety of customers, staff, and service users. Main Responsibilities and Duties: Hospitality Operation • Overseeing the day to day running of Bold and Brave Café, including opening and closing, ensuring the premises and Café are clean. • Providing customer service food preparation, managing the till including making sales and dealing any complaints at the Café and cash handling. • Keep all areas clean, tidy and in line with food hygiene standards. • Work alongside young people, offering guidance and encouragement • Support café events or pop ups when required Relationships • Building collaborative relationships with a wide range of local stakeholders, the local community, young somerset staff and the young people working with the Bold and Brave enterprises. Other • Undertaken essential training for the role. • Attend regular training and development opportunities. • Contribute to best practice within the service. • Reporting of safeguarding concerns, following organisational processes. Facts and Figures: Young Somerset (YS) was established in 1997 (as Somerset Rural Youth Project) with a mission to work with young people, encouraging them to take responsibility, supporting them to overcome disadvantage, and to become actively involved in shaping the communities in which they live. Our vision is a Somerset where young people feel a sense of belonging, a desire to contribute to their communities and have a future that is not limited by poor access to opportunities and services. This is delivered through three strands of work: Targeted Youth Work, Alternative Education Provision and Enterprise; and Mental Health Support. During the past year, Young Somerset’s LICBT services (Community Wellbeing and Educational Mental Health Support) received more than 1800 requests for support, predominantly from young people aged 11-17. Our Jigsaw Project, which supports young people who have had a recent hospital admission for their mental health difficulties or low emotional wellbeing, delivers in the region of 600 contacts a year and is aimed at reducing readmission to hospital using a youth-work strengths-focused approach. Our Targeted Youth Service provides targeted youth work activities and interventions to approximately 500 young people a year, a percentage of which are referrals from Special Schools, Pupil Referral Units, the Police or social services. Young Somerset deals with in excess of 200 safeguarding concerns a year, which is growing as the organisation expands and diversifies. Young Somerset employs 100+ members of staff and several volunteers; over half of which work in direct support of high need young people and/or those with mild to moderate mental health needs. The postholder will be expected to operate largely under own initiative, but supported by colleagues in the Business and Innovation Service, who provide central support services to the wider organisation and are based at both Bold and Brave and the café on a rota basis. It is expected that the Café will be used by a wide range of partner organisation and other staff in Young Somerset to run activities for young people. The postholder will be based at the Café in Taunton Library by may also be required to work from Bold and Brave. They may also be required to travel to other Young Somerset premises to attend meetings or training approximately 5-10 times a year. They may also be required to provide support at other Young Somerset enterprise venues, and to support other organisational events as appropriate. Additional Information The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts. The post holder will be asked to work between the café’s opening hours of Tuesday to Thursday 9:30 to 3:30pm 2 Qualifications Essential • 5 grade C GCSEs or above (or equivalent), including English and Maths Desirable Level 3 Retail Level 3 Food Hygiene Level 2 Health and Safety Level 2 First Aid • • • • • Relevant subject specific qualifications such as customer service or hospitality certificates. Experience Essential • Working in the hospitality sector • Work both as part of a team and self-directed • Supporting and / or mentoring young people • Use of business ICT and systems Desirable • Working with young people with mild to moderate mental health issues, social anxiety or isolation • Hospitality supervision or management, including stock control, customer service, product display and promotions. • Engaging with a wide range of agencies and stakeholders • Marketing products or events Required Competencies Please read this section alongside the Young Somerset Competency Framework. This role requires the competencies at the following levels: 1. Leading and Deciding Essential Essential 2. Supporting and Co-operating Essential Essential 3. Interacting and Presenting 1.1 Deciding and initiating action 1.2 Leading and supervising staff 2.1 Working with people 2.2 Adhering to principles and values 3.1 Relating and networking 3.2 Persuading and influencing 3.3 Presenting and communicating 4. Analysing and Interpreting 4.1 Writing and reporting 4.2 Applying expertise and technology 4.3 Analysing Components Essential Desirable Desirable Desirable Desirable Desirable 3 5.1 Learning and researching 5.2 Creating and innovating 5.3 Formulating strategies and concepts 5. Creating and Conceptualising Essential Desirable Less relevant 6. Organising and Executing 6.1 Planning and organising 6.2 Developing results and meeting customer expectations 6.3 Following instructions and procedures Essential Essential Essential 7. Adapting and Coping 7.1 Adapting and responding to change 7.2 Coping with pressures and setbacks Essential Essential 8. Enterprising and Performing 8.1 Achieving personal work goals and objectives Essential 8.2 Entrepreneurial and commercial thinking Desirable 4
YOUNG SOMERSET
27,000 per year (pro rata)
Exeter/Bristol University and education settings countywide
Part-time
Trainee Education Mental Health Practitioner (EMHP) Job Description Service: Job Title: Reports To: Location: Wellbeing Services - Mental Health Support Team Trainee Education Mental Health Practitioner (EMHP) Team Leader – Mental Health and Wellbeing Service / Service Manager Home-based, Exeter/Bristol University and education settings countywide Main Purpose of Post: Briefly – what is the job there for and why is it being done? Please attach an organisation chart to show clearly, the department structure and where the job fits with this. This is a training role within the Children and Young People’s Improving Access to Psychological Therapies Programme (CYP IAPT), delivered by Health Education England and partners to improve existing young people’s mental health services working in the community. The postholder will: 1. Work under supervision, as part of a team of Education Mental Health Practitioners, to deliver high-quality, brief outcome focused evidence-based interventions for children and young people with mild to moderate mental health difficulties 2. Support vulnerable and disadvantaged children and young people with emotional and/or mental health needs to rise above life’s challenges, build resilience, achieve positive and sustainable outcomes 3. Attend all university-based taught and self-study days required by University and work in service for the remaining days using newly developed skills Main Responsibilities and Duties: What needs to be done? – Describe the main responsibilities and duties required of the job. This should include responsibilities for the support or management of clients, employees, budgets, processes and equipment. 1 THERAPUTIC SKILLS • Assess and deliver, under supervision, outcome focused evidence-based interventions in educational settings for children and young people experiencing mild to moderate mental health difficulties. • Working in partnership to, support children and young people experiencing mild to moderate mental health difficulties; their families and educators in the self-management of presenting difficulties. • Work in partnership with children, young people, their families and educators in the development of plans for the specific intervention and agreed outcomes. • Support and empower children, young people, and families to make informed choices about the intervention. • Always operate from an inclusive values base, which recognises and respects diversity. • Undertake accurate assessment of risk to self and others. 2 • Adhere to the service referral protocols. Under supervision signpost unsuitable referrals to the relevant service, as necessary. • Through close clinical case management supervision, escalate cases where the level of need becomes beyond scope, or more severe ensuring adherence to other relevant elements of service delivery. • Provide a range of information and support for evidence based psychological treatments. This may include guided self-help. This work may be face-to-face, by telephone or via other media. • Adhere to an agreed activity contract relating to the overall number of children and young people contacts offered, and sessions carried out per week in order to improve timely access and minimise waiting times. • Attend multi-disciplinary meetings relating to referrals or CYP in treatment, where appropriate. • Keep coherent records of all activity in line with service protocols and use these records and outcome data to inform decision making. Complete all requirements relating to data collection. • Assess and integrate issues relating to transitions, education, and training/employment into the overall therapeutic process. • Within own degree of competence, continuously contribute to the development of individual, group clinical materials or training materials. • Work within a collaborative approach involving a range of relevant others when indicated. • Work in collaboration with children, young people, and communities to enhance and widen access. TRAINING AND SUPERVISION • Attend and fulfil all the requirements of the training element of the post including practical, academic, and practice-based assessments. • Fulfil private study requirements to enhance learning and prepare assignments for examination for at least one day a week. • Apply learning from the training programme to practice. • Receive supervision from educational providers in relation to course work to meet the required standards. • Prepare and present case load information to supervisors within the service on an agreed and scheduled basis, to ensure safe practice and the governance obligations of the trainee, supervisor and service are delivered. • Respond to and implement supervision suggestions by supervisors in practice and be involved in the evaluation of the course. • Engage in and respond to personal development supervision to improve competences and practice. • Disseminate research and service evaluation findings through presentations and supervisory discussions. PROFESSIONAL 3 • Once qualified, you are expected to uphold professional registration with the Wider Psychological Professions register through either BPS or BABCP. 4 • • • • Ensure the maintenance of standards of practice according to the employer and any regulating bodies and keep up to date on new recommendations/guidelines set by the relevant departments. Ensure that confidentiality policy is followed. Ensure that any identified risk or issues relating to the safety and wellbeing of everyone involved is fully communicated and shared with the appropriate parties to maintain individual safety and public interest. Ensure clear objectives are identified, discussed, and reviewed with supervisor and senior colleagues on a regular basis as part of continuing professional development. • Participate in individual performance review and respond to agreed objectives. • Keep all records up to date in relation to Continuous Professional Development and ensure personal development plans maintains up to date specialist knowledge of latest theoretical and service delivery models/developments. • Attend relevant conferences/workshops in line with identified professional objectives. GENERAL • Contribute to the development of best practice within the service. • Ensure a comprehensive understanding of the relevant safeguarding legislation, guidance and best practice. • Maintain up-to date knowledge of legislation, national and local policies and procedures in relation to children and young people’s mental health. • All employees have a responsibility and a legal obligation to ensure that information processed is kept accurate, confidential, secure and in line with the Data Protection Act (2018), GDPR and relevant policies. • • It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder considering service development. Additional Information: 5 The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: • Putting Young People First Inspiring • • Collaborating • Going further An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts. The salary is £27,000 for 37 hours per week (pro rata for part time staff). Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff) Education Mental Health Practitioners are required to take 50% of their annual leave entitlement during the school holidays. 1. Qualifications Essential • Minimum Level 5 qualification-please follow link for more information. • https://www.exeter.ac.uk/study/postgr aduate/courses/psychology/pgdip_licbt cyp/ • Good basic literacy & numeracy qualification at a minimum of level 2. • Clean Driving Licence 2. Work Experience Desirable • • Relevant degree/postgraduate degree (e.g. Psychology, Social Care, youth-related) Training or qualification in counselling, nursing, social care, occupational therapy or within a specific psychological therapy Experience of working in a clinical environment • Essential Desirable 6 • Relevant experience of volunteering or working with young people for a minimum of two years. • Work as part of a team – provide effective contributions with internal/external multi-professional teams. • Demonstrate high standards of written communication. 3. Personal Knowledge Essential • Knowledge of children & young people gained through academic study in child development, child wellbeing or mental health. • An understanding of children and young people’s mental health and how it may present. Experience of using IT systems • • Administration skills, including inputting and retrieving information from a computer system. • Knowledge of the education system in England. • Personal and time management skills • Experience of working with children or young people with mental health difficulties • Worked in a service where agreed targets in place to demonstrating outcomes • Experience of managing caseloads • Trained and experienced in the use of risk assessments • Experience of working in education Desirable • Knowledge of the issues relating to children and young people and the impact it can have on mental health • Understanding of the need to use evidencebased psychological therapies and how this relates to this post • Understanding of the importance of collecting feedback from children, young people, and parents. 4. Personal Qualities 7 8 8. Enterprising and Performing 8.1 Achieving personal work goals and objectives Essential 8.2 Entrepreneurial and commercial thinking Desirable 9
Trainee Infant and Early Years Pathway Practitioner Job Description Service: Job Title: Reports To: Location: Mental Health and Wellbeing Service Trainee Infant and Early Years Pathway Practitioner Team Leader - Mental Health and Wellbeing Services Hybrid position-remote and face to face with training at Exeter University, and practice from community locations countywide Main Purpose of Post: This is a training role within the Children and Young People’s Improving Access to Psychological Therapies Programme (CYP IAPT), delivered by NHS England and partners to improve existing young people’s mental health services working in the community. The postholder will: 1. Work under supervision, within the Early Years Team, to delivery high-quality, brief outcome focused evidence-based interventions for children 0-5 and their families 2. Support parents who are experiencing difficulties with feeding, toileting, sleeping or persistent crying or experiencing difficult behaviour with their children 3. Attend all university-based taught and self-study days required by Exeter University and work in service for the remaining days using newly developed skills Main Responsibilities and Duties: THERAPEUTIC SKILLS • Assess and deliver, under clinical supervision, outcome focused, evidence-based interventions to parents experiencing difficulties with their children. • Support and empower parents to make informed choices about the intervention. • Operate at all times from an inclusive values base, which recognises and respects diversity. • Undertake accurate assessment of risk to self and others. • Adhere to the service request for support protocols. Under supervision, signpost unsuitable requests to the relevant service as necessary. • Through close clinical case management and supervision, escalate cases where the level of need becomes beyond scope, or more severe ensuring adherence to other relevant elements of service delivery. • Provide a range of information and support for evidence based psychological treatments. This 1 may include guided self-help. This work may be face-to-face, virtual, by telephone or via other media. • Attend multi-disciplinary meetings relating to referrals or parents accessing treatment, where appropriate. • Keep timely and accurate records of all activity in line with service protocols using IAPTUS and use these records and outcome data to inform decision making. Complete all requirements relating to data collection. • Work in collaboration with children, families and communities to enhance and widen access. TRAINING AND SUPERVISION • Attend and fulfil all the requirements of the training element of the post including practical, academic and practice-based assessments. • Apply learning from the training programme to practice. • Attend meetings with academic tutor in relation to course work to meet the required standards. • Prepare and present case load information to Clinical Supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the governance obligations of the trainee, supervisor and service are delivered. • Respond to and implement supervision suggestions by Clinical Supervisors in practice. • Engage in Clinical Skills Supervision to improve competences and practice. PROFESSIONAL • Ensure the maintenance of standards of practice according to the employer and any regulating bodies, and keep up-to-date on new recommendations/guidelines set by the relevant departments • Ensure that confidentiality is protected at all times. • Ensure clear objectives are identified, discussed and reviewed with Clinical Supervisor on a regular basis as part of continuing professional development • Participate in Line Management and Probation Meetings and respond to agreed objectives • Attend relevant training/workshops/Team Days in line with identified professional objectives Facts and Figures: Young Somerset (YS) was established in 1997 (as Somerset Rural Youth Project) with a mission to work with young people, encouraging them to take responsibility, supporting them to overcome disadvantage, and to become actively involved in shaping the communities in which they live. 2 Our vision is a Somerset where young people feel a sense of belonging, a desire to contribute to their communities and have a future that is not limited by poor access to opportunities and services. This is delivered through three strands of work: Youth Work, Alternative Learning Provision and Enterprise and Mental Health Support. Young Somerset supports Mindline; an emotional support and mental health helpline, 9am - 10pm, 7 days a week, 365 days a year. Young Somerset employs in the region of 120+ members of staff, apprentices and several volunteers; over half of whom work in direct support of high need young people and/or those with mild to moderate mental health needs. The postholder will be required to work as part of team comprising 0-5 Pathway Practitioners, Children’s Wellbeing Practitioners, Education Mental Health Practitioners and Wellbeing Support Practitioners. There is an expectation that the postholder will attend a number of team days during the year. There are opportunities to progress which can be discussed at interview. The role is varied and there will be times when you are expected to support members of staff from other departments in the organisation. Additional Information: The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: • Putting Young People First • Inspiring • Collaborating • Going further An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts. The postholder will be required to maintain a suitable, confidential space to work from home. The postholder will be expected to work across Somerset either virtually or face to face The salary is £27,000 for 37 hours per week. Holiday entitlement is 27 days, plus 8 Bank Holidays. 1. Qualifications Essential • Minimum Level 5 qualification • Clean Driving Licence Desirable • Relevant degree/postgraduate degree (e.g. Psychology, Social Care, youth-related) • Training or qualification in counselling, nursing, social care, occupational therapy or within a specific psychological therapy • Experience of working in a clinical environment 2. Work Experience 3 Essential • Relevant experience of volunteering or working with young people for a minimum of two years • Work as part of a team – provide effective contributions with internal/external multi-professional teams • Demonstrate high standards of written communication • Experience of using IT systems • Personal and time management skills Desirable • Experience of working with children or young people with mental health difficulties • Worked in a service where agreed targets in place to demonstrating outcomes • Experience of managing caseloads • Trained and experienced in the use of risk assessments 3. Key Competencies Please read this section alongside the Young Somerset Competency Framework. This role requires the competencies at the following levels: 4 1. Leading and Deciding 1.1 Deciding and initiating action 1.2 Leading and supervising staff Desirable Less Relevant 2.1 Working with people 2.2 Adhering to principles and values 2. Supporting and Co-operating Essential Essential 3. Interacting and Presenting 3.1 Relating and networking 3.2 Persuading and influencing 3.3 Presenting and communicating Desirable Less Relevant Less Relevant 4. Analysing and Interpreting 4.1 Writing and reporting 4.2 Applying expertise and technology 4.3 Analysing and Coping Desirable Desirable Less Relevant 5. Creating and Conceptualising 5.1 Learning and researching 5.2 Creating and innovating 5.3 Formulating strategies and concepts Desirable Less Relevant Less Relevant 6. Organising and Executing 6.1 Planning and organising 6.2 Developing results and meeting customer Desirable Desirable expectations 6.3 Following instructions and procedures Essential 7. Adapting and Coping 7.1 Adapting and responding to change 7.2 Coping with pressures and setbacks Essential Essential 8.1 Achieving personal work goals and Essential 8. Enterprising and Performing objectives 8.2 Entrepreneurial and commercial thinking Less Relevant 5
Service: Job Title: Reports To: Location: Job Description Youth Worker Young Somerset Youth Worker Team Leader Based at Young Somerset offices and Youth work delivery sites, if assigned. The post will include work across Somerset. Main Purpose of Post: Briefly – what is the job there for and why is it being done? To work as part of a Youth Work Team to: 1. Directly engage with individuals and groups of young people (aged 8-18 or up to 25 for those with SEND) in identified provision, to promote and support their engagement in positive activities and development opportunities. 2. Support the planning, delivery, reporting and evaluation of identified youth and community provision. 3. To carry out this work in a way which involves young people and meets their identified needs. Main Responsibilities and Duties: What needs to be done? – Describe the main responsibilities and duties required of the job. This should include responsibilities for the support or management of clients, employees, budgets, processes and equipment. 1 To enable, support and deliver educative and empowering youth work opportunities with young people in the 8-18 age range (or up to 25 where young people have SEND) using youth work methodologies e.g. centre-based, project, group, outreach/detached, school or 1:1 as appropriate. To model quality practice in the planning, delivery and evaluation of youth work programmes and the identification of a curriculum designed to meet the interests and needs of young people. To provide evidence of the outcomes for young people and communities as required. To work with colleagues in Young Somerset, partner agencies and local communities as required in order to maximise the opportunities available to young people – reporting to them as required. To ensure that in all respects of direct service delivery, relevant policies and good practice are adhered to. These include safeguarding, recruitment and selection, health and safety, equality and diversity, finance, participation, and workforce/ staff development. To ensure and support community and voluntary services to deliver safe youth provision through modelling best practice. To ensure all management information data collection requirements are met, required records of work maintained and administrative and financial reports are made and submitted within required timescales, including report writing. To have responsibility for the efficient and effective deployment of identified resources as agreed with Line Manager. To be an effective member of the Youth Work team and make a contribution to Young Somerset's development and delivery. To establish supportive and effective working relationships with colleagues as required. The post holder may be required to undertake additional duties commensurate with the level of this post. 2 SUPPORTING PROCESSES Problem Solving and Creativity: Give examples of the problem solving and creativity involved in the job. This should include resolving issues over interruptions to work deadlines, priorities and changing demands. How often do these issues occur? The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. An Enhanced DBS clearance is required as post holder will be working with children and young people. This post is exempt from the Rehabilitation of Offenders Acts. The post holder will be required to maintain a suitable, confidential space to work some hours from home. The work requires moderate physical effort. The postholder will be required to pack and transport resources and to support young people in a range of indoor and outdoor environments, which may include some lifting and carrying. The post holder will work at a variety of community locations, which may include Youth Centres, schools, residential provision and health venues including hospitals. The salary band for this role is £24,954.30 - £27,009.60 for 37 hours per week. The post holder will be required to work flexibly, out-of-hours, which may include some evenings and weekends. Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an additional 5 days after 5 years service. Additional Information The post-holder provides advisory and practical support to other staff and volunteers within the Community and Youth Service, as well as staff from partner organisations in the voluntary and community sector. He/she is required to act on own initiative and exercise discretion and judgement in adhering to policies and procedures. Policies and procedures should be interpreted in a way which is understandable to supported staff. The post-holder has delegated powers in this regard and in relation to operational aspects of delivery in units/projects and also the identification of programmes/curriculum in response to young people’s needs. Required to make informed and appropriate decisions about use of resources and dedicated budgets. The post requires the ability to form and maximise appropriate partnerships for the benefit of young people. 3 Qualifications Essential 5 grade C GCSEs or above (or equivalent), including Maths & English JNC Level 3 in Youth & Community work or equivalent qualification and experience Clean Driving licence Desirable Other qualifications relevant to youth work/youth services delivery Qualification in a specialist curriculum area e.g. outdoor education; arts; health etc. Level 2 Safeguarding Current First Aid certification Current Food Hygiene certification 4 Experience Essential Face to face youth work with young people aged 8 – 18 years (or 25 for those who have SEND) preferably in a variety of community settings Work with young people with emotional health needs Family liaison whilst supporting young people with complex needs Following safeguarding protocols and managing crisis situations Multi-agency / partnership engagement aimed at identifying and meeting young people’s needs Working as part of a team Creative response to young people’s needs Delivering advice & information services to young people Knowledge of Microsoft applications and willingness to undertake training relevant to the role Desirable Working for a charity Required Competencies Please read this section alongside the Young Somerset Competency Framework. This role requires the competencies at the following levels: 5 1. Leading and Deciding 1.1 Deciding and initiating action 1.2 Leading and supervising staff 2. Supporting and Co-operating 2.1 Working with people 2.2 Adhering to principles and values 3. Interacting and Presenting 3.1 Relating and networking 3.2 Persuading and influencing 3.3 Presenting and communicating 4. Analysing and Interpreting 4.1 Writing and reporting 4.2 Applying expertise and technology 4.3 Analysing Components 5. Creating and Conceptualising 5.1 Learning and researching 5.2 Creating and innovating 5.3 Formulating strategies and concepts 6. Organising and Executing 6.1 Planning and organising 6.2 Developing results and meeting customer expectations 6.3 Following instructions and procedures 7. Adapting and Coping 7.1 Adapting and responding to change 7.2 Coping with pressures and setbacks 8. Enterprising and Performing 8.1 Achieving personal work goals and objectives 8.2 Entrepreneurial and commercial thinking Essential Desirable Essential Essential Essential Desirable Essential Essential Desirable Desirable Essential Desirable Essential Essential Essential Essential Essential Essential Essential Desirable 6
Finance Manager Job Description Service: Job Title: Reports To: Location: Central Team Finance Manager Head of Service – Finance Hybrid working; between home, Young Somerset bases countywide and other community delivery locations Main Purpose of Post: To lead the Finance team in order and: • Support the Head of Finance to deliver a professional finance service to the Board, Senior Leadership Team and Wider Management Team (WMT) as required and under their direction as well as giving financial advice, guidance and support to customers and suppliers. • Support Young Somerset’s financial systems and accounts as required including supporting the Heads of Service and other budget holders with medium term financial planning by identifying and quantifying the data required, analysing trends and forecasts and discussing needs with the budget holders. • Support the Head of Service with project delivery where business and/or finance are a major • component. Support the work of the wider finance team to ensure that we are compliant with all legislation and accountability frameworks. Main Responsibilities and Duties: Under the direction of the Head of Finance the post holder will support the wider financial function of Yong Somerset and: • Provide financial and business advice and analysis to support SLT in shaping the strategic direction of Young Somerset. • Provide analysis and advice to enable Young Somerset to determine financial policies and procedure. • Review budgets with managers/budget holders, providing support, guidance, advice and challenge as required. This includes the preparation for forward budgets and forecasting outturn throughout the year. • Provide technical advice and support to budget holders, suggesting ways of improving efficiency without impacting on performance and achieving better value for money. • Ensure Young Somerset Financial Regulations and financial policies are updated at least annually and are adhered to, reporting any concerns to the Head of Finance. • Support Managers to create Service Level Agreements/contracts; costing and pricing services to ensure full cost recovery is achieved and that overheads are appropriately charged. • Ensure all income due to Young Somerset is charged for and income collected in a timely manner. • Ensure the effective operation, review and improvement of performance and service quality within the finance team. • Support the accounting procedures for closing accounts, preparing accounts for audit and providing explanations for any variations. • Responsible for completing relevant parts of statutory and local returns. This includes making claims to HRMC and Charity Commission where relevant. [Type here] • Negotiate with third parties and to settle disputes and to achieve agreements and settlements on the best terms available. • Support multifunctional or complex single function projects where business and finance are • a major component. Lead, manage, deploy and develop members of the Finance Team. This includes line management of a small team of technical staff, which may include Apprentices; mentoring and supporting continuous professional development, regularly review progress against targets and performance indicators and managing performance though the implementation of annual appraisals and every day line management. • Understand and uphold and promote: o Young Somerset vision and values; o Health, safety and wellbeing of self and others. Additional Information The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. A basic DBS clearance is required as post holder will be responsible for overseeing financial controls. This post is exempt from the Rehabilitation of Offenders Acts. The post holder will be required to maintain a suitable, confidential space to work from home. The salary will be commensurate with level of qualifications and experience, the post is available on a full time or part time basis, and we will consider Term Time only working. Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an additional 5 days after 5 years service (pro rata for part time staff). The postholder may be required to work occasional evenings and weekends to support wider business activity. Qualifications Essential • • • Educational qualification or acquired knowledge to degree level. Evidence of relevant specialist post qualification study. Evidence of ongoing commitment to continuous Professional Development. Desirable • ACCA, CIMA or CIPFA qualified accountant. Experience Essential • Considerable experience working in a similar role; • Strong working knowledge of statutory, regulatory, policy and contractual financial frameworks and returns; • Excellent research, analytical and problem-solving ability; • High level of ICT literacy and confidence in working with Xero and Office 365 applications; 2 [Type here] • Financial reporting; • Communication and presentation skills; able to communicate specialist, complex and technical information to a range of audiences; • Negotiation; • Team work; • Line management and supervision of staff Desirable • Working in the charity, youth or mental health sectors. • Providing training in financial systems and processes. • Project management. 3
Service: Job Title: Reports To: Location: Job Description Youth Worker Young Somerset Youth Worker Team Leader Based at Young Somerset offices and Youth work delivery sites, if assigned. The post will include work across Somerset. Main Purpose of Post: Briefly – what is the job there for and why is it being done? To work as part of a Youth Work Team to: 1. Directly engage with individuals and groups of young people (aged 8-18 or up to 25 for those with SEND) in identified provision, to promote and support their engagement in positive activities and development opportunities. 2. To work closely with key partners such as Educational Establishments, Children’s Social Care, the NHS and CAMHs, Somerset Council SEND, the Police and Youth Justice Teams (and other funders as required) on direct delivery of youth work, using youth work methodology to improve outcomes, opportunities and progression for young people. In partnership with other parts of Young Somerset, support the planning, delivery, reporting and evaluation of identified youth and community provision. 3. 4. To carry out this work in a way which involves young people and meets their identified needs. Main Responsibilities and Duties: What needs to be done? – Describe the main responsibilities and duties required of the job. This should include responsibilities for the support or management of clients, employees, budgets, processes, and equipment. 1 To enable, support and deliver educative and empowering youth work opportunities with young people in the 8-18 age range (or up to 25 where young people have SEND) using youth work methodologies e.g. centre-based, project, group, outreach/detached, school or 1:1 as appropriate. To model quality practice in the planning, delivery and evaluation of youth work programmes and the identification of a curriculum designed to meet the interests and needs of young people. To provide evidence of the outcomes for young people and communities as required. To work with colleagues in Young Somerset, partner agencies and local communities as required in order to maximise the opportunities available to young people – reporting to them as required. To ensure that in all respects of direct service delivery, relevant policies and good practice are adhered to. These include safeguarding, recruitment and selection, health and safety, equality and diversity, finance, participation, and workforce/ staff development. To ensure and support community and voluntary services to deliver safe youth provision through modelling best practice. To ensure information and data collection requirements are met, required records of work maintained, and administrative and financial reports are made and submitted within required timescales, including report writing. To have responsibility for the efficient and effective deployment of identified resources as agreed with Line Manager. To be an effective member of the Youth Work team and make a contribution to Young Somerset's development and delivery. To establish supportive and effective working relationships with colleagues as required. The post holder may be required to undertake additional duties commensurate with the level of this post. 2 SUPPORTING PROCESSES Problem Solving and Creativity: Give examples of the problem solving and creativity involved in the job. This should include resolving issues over interruptions to work deadlines, priorities and changing demands. How often do these issues occur? The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. Enhanced DBS clearance is required as the post holder will be working with children and young people. This post is exempt from the Rehabilitation of Offenders Acts. The post holder will be required to maintain a suitable, confidential space to work some hours from home. The work requires moderate physical effort. The postholder will be required to pack and transport resources and to support young people in a range of indoor and outdoor environments, which may include some lifting and carrying. The post holder will work at a variety of community locations, which may include Youth Centres, schools, residential provision and health venues including hospitals. The salary band for this role is £27,750 for 37 hours per week. The post holder will be required to work flexibly, out-of-hours, which may include some evenings and weekends. Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an additional 5 days after 5 years service. Additional Information The post-holder provides advisory and practical support to other staff and volunteers within the Targeted Youth Service at Young Somerset, as well as staff from partner organisations in the voluntary and community sector. He/she is required to act on their own initiative and exercise discretion and judgement in adhering to policies and procedures. Policies and procedures should be interpreted in a way which is understandable to supported staff. The post-holder has delegated powers in this regard and in relation to operational aspects of delivery in units/projects and also the identification of programmes/curriculum in response to young people’s needs. Required to make informed and appropriate decisions about the use of resources and dedicated budgets. The post requires the ability to form and maximise appropriate partnerships for the benefit of young people. 3 Qualifications Essential • 5 grade C GCSEs or above (or equivalent), including Maths & English • JNC Level 3 in Youth & Community work or equivalent qualification and experience • Clean Driving license Desirable • Other qualifications relevant to youth work/youth services delivery • Qualification in a specialist curriculum area, e.g. outdoor education; arts; health, etc. • Level 2 Safeguarding • Current First Aid certification • Current Food Hygiene certification 4 Experience Essential • Face to face youth work with young people aged 8 – 18 years (or 25 for those who have SEND) preferably in a variety of community settings • Work with young people with emotional health needs • Family liaison whilst supporting young people with complex needs • Following safeguarding protocols and managing crisis situations • Multi-agency / partnership engagement aimed at identifying and meeting young people’s needs • Working as part of a team • Creative response to young people’s needs • Delivering advice & information services to young people • Knowledge of Microsoft applications and willingness to undertake training relevant to the role Desirable Working for a charity Required Competencies Please read this section alongside the Young Somerset Competency Framework. This role requires the competencies at the following levels: 5 1. Leading and Deciding 1.1 Deciding and initiating action 1.2 Leading and supervising staff 2. Supporting and Co-operating 2.1 Working with people 2.2 Adhering to principles and values 3. Interacting and Presenting 3.1 Relating and networking 3.2 Persuading and influencing 3.3 Presenting and communicating 4. Analysing and Interpreting 4.1 Writing and reporting 4.2 Applying expertise and technology 4.3 Analysing Components 5. Creating and Conceptualising 5.1 Learning and researching 5.2 Creating and innovating 5.3 Formulating strategies and concepts 6. Organising and Executing 6.1 Planning and organising 6.2 Developing results and meeting customer expectations 6.3 Following instructions and procedures 7. Adapting and Coping 7.1 Adapting and responding to change 7.2 Coping with pressures and setbacks 8. Enterprising and Performing 8.1 Achieving personal work goals and objectives 8.2 Entrepreneurial and commercial thinking Essential Desirable Essential Essential Essential Desirable Essential Essential Desirable Desirable Essential Desirable Essential Essential Essential Essential Essential Essential Essential Desirable 6
CAFE ASSISTANT (BOLD AND BRAVE CAFÉ) Job Description Business and Innovation Café Assistant Café Supervisor Bold & Brave Café – Bridgwater Train Station Service: Job Title: Reports To: Location: Main Purpose of Post: To support with the day to day running of Bold and Brave Café; a youth retail enterprise, by: • Overseeing all aspects of Café operation; providing customer service, product selection, stock control, making drinks and preparing food. • Have the responsibility as a cash handler as part of opening and closing checks to cash up the till at the end of each shift. • Ensure high standards are kept in terms of food hygiene, health and safety and overall café cleanliness. • Establishing strong relationships with young people, education and employment providers local businesses and other key stakeholders to support the day to day running of the café and access opportunities for young people as producers or on work experience placement; • Supporting young people on work experience placements; providing mentoring, job coaching and life skills training to support them to achieve positive outcomes. • Take a responsibility for the Health and Safety aspect of the running of the Café to ensure the safety of customers, staff, and service users. Main Responsibilities and Duties: Hospitality Operation • Overseeing the day to day running of Bold and Brave Café, including opening and closing, ensuring the premises and Café are clean. • Providing customer service food preparation, managing the till including making sales and dealing any complaints at the Café and cash handling. • Keep all areas clean, tidy and in line with food hygiene standards. • Work alongside young people, offering guidance and encouragement • Support café events or pop ups when required Relationships • Building collaborative relationships with a wide range of local stakeholders, the local community, young somerset staff and the young people working with the Bold and Brave enterprises. Template updated 28.01.23 (PH) [Type here] Other • Undertaken essential training for the role. • Attend regular training and development opportunities. • Contribute to best practice within the service. • Reporting of safeguarding concerns, following organisational processes. Facts and Figures: Young Somerset (YS) was established in 1997 (as Somerset Rural Youth Project) with a mission to work with young people, encouraging them to take responsibility, supporting them to overcome disadvantage, and to become actively involved in shaping the communities in which they live. Our vision is a Somerset where young people feel a sense of belonging, a desire to contribute to their communities and have a future that is not limited by poor access to opportunities and services. This is delivered through three strands of work: Targeted Youth Work, Alternative Education Provision and Enterprise; and Mental Health Support. During the past year, Young Somerset’s LICBT services (Community Wellbeing and Educational Mental Health Support) received more than 1800 requests for support, predominantly from young people aged 11-17. Our Jigsaw Project, which supports young people who have had a recent hospital admission for their mental health difficulties or low emotional wellbeing, delivers in the region of 600 contacts a year and is aimed at reducing readmission to hospital using a youth-work strengths-focused approach. Our Targeted Youth Service provides targeted youth work activities and interventions to approximately 500 young people a year, a percentage of which are referrals from Special Schools, Pupil Referral Units, the Police or social services. Young Somerset deals with in excess of 200 safeguarding concerns a year, which is growing as the organisation expands and diversifies. Young Somerset employs 100+ members of staff and several volunteers; over half of which work in direct support of high need young people and/or those with mild to moderate mental health needs. The postholder will be expected to operate largely under own initiative, but supported by colleagues in the Business and Innovation Service, who provide central support services to the wider organisation and are based at both Bold and Brave and the café on a rota basis. It is expected that the Café will be used by a wide range of partner organisation and other staff in Young Somerset to run activities for young people. The postholder will be based at the Café in Taunton Library by may also be required to work from Bold and Brave. They may also be required to travel to other Young Somerset premises to attend meetings or training approximately 5-10 times a year. They may also be required to provide support at other Young Somerset enterprise venues, and to support other organisational events as appropriate. Additional Information The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts. 2 [Type here] The café opening times are Monday to Friday 8am to 3pm, therefore the postholder will be asked to work shifts between 7:30 and 3:30pm. Qualifications Essential • 5 grade C GCSEs or above (or equivalent), including English and Maths Desirable Level 3 Retail Level 3 Food Hygiene Level 2 Health and Safety Level 2 First Aid • • • • • Relevant subject specific qualifications such as customer service or hospitality certificates. Experience Essential • Working in the hospitality sector • Work both as part of a team and self-directed • Supporting and / or mentoring young people • Use of business ICT and systems Desirable • Working with young people with mild to moderate mental health issues, social anxiety or isolation • Hospitality supervision or management, including stock control, customer service, product display and promotions. • Engaging with a wide range of agencies and stakeholders • Marketing products or events Required Competencies Please read this section alongside the Young Somerset Competency Framework. This role requires the competencies at the following levels: 1. Leading and Deciding Essential Essential 2. Supporting and Co-operating Essential Essential 3. Interacting and Presenting 1.1 Deciding and initiating action 1.2 Leading and supervising staff 2.1 Working with people 2.2 Adhering to principles and values 3.1 Relating and networking 3.2 Persuading and influencing 3.3 Presenting and communicating Essential Desirable Desirable 4. Analysing and Interpreting 3 [Type here] 4.1 Writing and reporting 4.2 Applying expertise and technology 4.3 Analysing Components 5.1 Learning and researching 5.2 Creating and innovating 5.3 Formulating strategies and concepts Desirable Desirable Desirable 5. Creating and Conceptualising Essential Desirable Less relevant 6. Organising and Executing 6.1 Planning and organising 6.2 Developing results and meeting customer expectations 6.3 Following instructions and procedures Essential Essential Essential 7. Adapting and Coping 7.1 Adapting and responding to change 7.2 Coping with pressures and setbacks Essential Essential 8. Enterprising and Performing 8.1 Achieving personal work goals and objectives Essential 8.2 Entrepreneurial and commercial thinking Desirable 4
YOUNG SOMERSET
25,500 per year
Somerset
Part-time
Wellbeing Support Practitioner – Pathway to Trainee Job Description Service: Job Title: Reports To: Location: Mental Health & Wellbeing Team Wellbeing Support Practitioner – Pathway to EMHP Trainee Hybrid working; between home, Young Somerset bases countywide and other community delivery locations Main Purpose of Post: To support vulnerable and disadvantaged children and young people with emerging emotional and mental health needs, through non-clinical interventions, participation work, and engagement activities across schools and communities in Somerset. This role serves as a developmental pathway towards becoming an Education Mental Health Practitioner (EMHP) Trainee. Main Responsibilities and Duties: Service Access and Navigation • Be a key point of contact for requests for support, triaging referrals, signposting, and ensuring a smooth journey through the service. • Provide accurate information and guidance to CYP, parents/carers, and professionals about available support within Young Somerset and externally. Wellbeing Support Delivery • Co-design and deliver non-clinical, preventative, and early intervention activities (e.g. • • groupwork, workshops, school drop-ins). Support CYP and families to build emotional resilience, self-regulation, and wellbeing strategies. Facilitate group-based and 1:1 work aligned with low-intensity CBT principles (as appropriate under supervision). • Record activity and outcomes using appropriate digital systems, ensuring high standards of data quality and confidentiality. Participation and Co-production • Embed young people’s voices in service design through participation sessions, feedback forums, and youth-led projects. • Promote and deliver engagement activities that contribute to the Whole School Approach to mental health. Learning and Development • Engage in structured learning and reflective supervision to build readiness for a Trainee • Practitioner role. Shadow EMHPs, CWPs and Infant and Early Years Practitioners delivering low-intensity CBT interventions. • Attend regular CPD sessions and internal training in preparation for training eligibility. Collaboration and Partnership • Work collaboratively with schools, local authorities, CAMHS, parents, and other VCSE organisations to ensure a holistic support approach. • Promote Young Somerset’s mental health services through community and school networks. Facts and Figures: Young Somerset (YS) was established in 1997 (as Somerset Rural Youth Project) with a mission to Template updated 14.04.23 (PH) [Type here] work with young people, encouraging them to take responsibility, supporting them to overcome disadvantage, and to become actively involved in shaping the communities in which they live. Our vision is a Somerset where young people feel a sense of belonging, a desire to contribute to their communities and have a future that is not limited by poor access to opportunities and services. This is delivered through three core strands of work: Targeted Youth Work, Alternative Education Provision and Enterprise; and Mental Health Support. During the past year, Young Somerset’s Community Wellbeing and Educational Mental Health Services received more than 1800 requests for support, predominantly from young people aged 11- 17. Our Jigsaw Project, which supports young people who have had a recent hospital admission for their mental health difficulties or low emotional wellbeing, delivers in the region of 600 contacts a year and is aimed at reducing readmission to hospital using a youth-work strengths-focused approach. Our Targeted Youth Service provides targeted youth work activities and interventions to approximately 500 young people a year, a percentage of which are referrals from Special Schools, Pupil Referral Units, the Police or social services. Young Somerset deals with in excess of 200 safeguarding concerns a year, which is growing as the organisation expands and diversifies. Young Somerset provides a confidential listening service for young people called Mindline; an emotional support and mental health helpline, open 9am - 10pm, 7 days a week, 365 days a year. Young Somerset has grown rapidly in recent years and currently employs approx 120 members of staff and several volunteers; over half of which work in direct support of high need young people and/or those with mild to moderate mental health needs. All Young Somerset staff are expected to work approximately 40% of their hours outside of the home, which may include delivery, meetings attendance or partnership events. Additional Information The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts. The post holder will be required to maintain a suitable, confidential space to work from home. The salary is £25,500. Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an additional 5 days after 5 years service (pro rata for part time staff). The postholder may be required to work some evenings and weekends. Progression Opportunity This post is designed as a developmental role and will provide the necessary support and exposure to build a strong foundation for applying to the Practitioner training programme, typically delivered via a one-year postgraduate course in partnership with Exeter University, within the next 12 – 18 months (dependent on cohort timing). 2 [Type here] Qualifications Essential • Degree or willingness to engage in degree-level apprenticeship • • Experience of working or volunteering with children and young people. Level 5 Qualification Experience • Passionate about supporting young people’s mental health and wellbeing. • Understanding of the challenges CYP face and awareness of trauma-informed and person- centred approaches. • Excellent communication and relationship-building skills with CYP and professionals. • Willingness and ability to travel across Somerset. Desirable • Experience in educational, community or youth work settings. • Understanding of the EMHP role and low-intensity CBT. • Commitment to pursuing professional training (EMHP) within the next 12 – 18 months (dependent on cohort timing). 3
Enterprise Supervisor (BOLD AND BRAVE) Job Description Finance and Enterprise Enterprise Supervisor Area Manager – Bold and Brave All Bold and Brave locations Service: Job Title: Reports To: Location: Main Purpose of Post: To manage the day to day running of Bold and Brave; a youth retail enterprise by: • Overseeing all aspects of Bold and Brave operation; providing customer service, ordering stock for all sites, social media advertising, organising and service at external events. • Supervising the zero hours Bold and Brave staff • Establishing strong relationships with young people, education and employment providers local businesses and other key stakeholders to support the day to day running of the Bold and Brave • Support with EPOS management, new line set up for stock and other admin tasks in both shops and cafes. • Take a lead responsibility for the Health and Safety aspect of the running of the Café and Shops to ensure the safety of customers, staff, and service users. Main Responsibilities and Duties: Enterprise Operation: • Overseeing the day to day running of Bold and Brave Café and shops , including completing rotas for zero hours staff and ordering stock for premises. • Supervision of zero hours staff, volunteers and apprentices at the Café. • Providing customer service food preparation, managing the till including making sales and dealing any complaints • Responsible for ensuring all staff & volunteers comply with food hygiene standard including, record keeping, risk assessments, sickness reporting, food storage procedures, daily cleaning procedures, etc. • Organising special promotions, displays and social media posts for support with the promotion and advertising of Bold and Brave. • Working with the Area Manager to manage stock control levels;, liaising with local suppliers to ensure all premises are adequately and appropriately stocked and waste is minimised. • Supporting the finance team ensuring invoicing is correct, cash taking are banked and EPOS systems are reporting correctly • Ensuring standards for quality, customer service, food hygiene and health and safety are met. Template updated 28.01.23 (PH) [Type here] • Promote, organise and host external events for Bold and Brave, including pop up shop, external catering contract and other Young Somerset events where Bold and Brave is present. • Organise, promote and manage workshop opportunities in our Bold and Brave premises to support with additional revenue streams and more employment opportunities for young people. • Resolve health and safety, legal and security issues in liaison with the Area Manager and Premises Manager • Carrying out risk assessments and resolving any health and safety issues, as directed by the Premises Manager. Relationships • Building collaborative relationships with a wide range of local stakeholders. • Provide support to the Enterprise Manager by attending partnership and local business meetings / events to maximise the opportunities available to Bold and Brave and young people being supported by the enterprise. Other • Undertaken essential training for the role. • Attend regular training and development opportunities. • Contribute to best practice within the service. • Reporting of safeguarding concerns, following organisational processes. • Support with other Young Somerset events where needed. Additional Information The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts. The salary is £26,500 for 37 hours per week. Monday – Saturday. Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an additional 5 days after 5 years service (pro rata for part time staff). The postholder will be required to work a shift pattern which includes Saturdays, and occasional evenings. Qualifications 2 [Type here] Essential • 5 grade C GCSEs or above (or equivalent), including English and Maths • Full UK Driving License Desirable Level 3 Retail Level 3 Food Hygiene Level 2 Health and Safety Level 2 First Aid • • • • • 2 A-levels passes (or equivalent in a relevant subject e.g. Level 3 business, marketing, retail, hospitality or youth work). Experience Essential • Working in the hospitality sector • Work both as part of a team and self-directed • Supporting and / or mentoring young people • Use of business ICT and systems • Engaging with a wide range of agencies and stakeholders Desirable • Working with young people with mild to moderate mental health issues, social anxiety or isolation • Hospitality supervision or management, including stock control, customer service, product display and promotions. • Marketing products or events • Understanding of EPOS systems and other stock management processes Required Competencies Please read this section alongside the Young Somerset Competency Framework. This role requires the competencies at the following levels: 1. Leading and Deciding Essential Essential 2. Supporting and Co-operating Essential Essential 3. Interacting and Presenting 1.1 Deciding and initiating action 1.2 Leading and supervising staff 2.1 Working with people 2.2 Adhering to principles and values 3.1 Relating and networking 3.2 Persuading and influencing 3.3 Presenting and communicating 4. Analysing and Interpreting 4.1 Writing and reporting 4.2 Applying expertise and technology Essential Desirable Desirable Desirable Desirable 3 [Type here] 4.3 Analysing Components 5.1 Learning and researching 5.2 Creating and innovating 5.3 Formulating strategies and concepts Desirable 5. Creating and Conceptualising Essential Desirable Less relevant 6. Organising and Executing 6.1 Planning and organising 6.2 Developing results and meeting customer expectations 6.3 Following instructions and procedures Essential Essential Essential 7. Adapting and Coping 7.1 Adapting and responding to change 7.2 Coping with pressures and setbacks Essential Essential 8. Enterprising and Performing 8.1 Achieving personal work goals and objectives Essential 8.2 Entrepreneurial and commercial thinking Desirable 4
SENIOR FINANCE OFFICER Job Description Finance & Enterprise Senior Finance Officer Head of Finance Based at YS Central Office in Taunton Service: Job Title: Reports To: Location: Main Purpose of Post: Briefly – what is the job there for and why is it being done? Please attach an organisation chart to show clearly, the department structure and where the job fits with this. To work as part of a team to: 1. Deliver the day-to-day financial operations of the charity and ensure accounts are currently maintained 2. Carry out processing of day-to-day financial transactions in the charity’s accounting package (Xero) 3. Act as the first point of contact for finance-related queries 4. Assist in the preparation of financial reports and claims e.g. for funders, SMT, Board Main Responsibilities and Duties: What needs to be done? – Describe the main responsibilities and duties required of the job. This should include responsibilities for the support or management of clients, employees, budgets, processes and equipment. Financial Accounting • Manage the purchase and sales ledgers, raising purchase order requests on Xero raising and processing all invoices, credit card bills and expense claims and statements • Ensure Xero records are kept up to date and any obsolete debts or credits are removed from the system in line with financial retention requirements • Work with management to maximise the use of Xero and any future development of the system • Undertake the credit control function to ensure payments are received promptly and reporting any areas of concern regarding outstanding debts • Process all bank transactions including payments via online banking and ensure at least monthly reconciliation of the Charity’s bank accounts • Process monthly cash flow reports for SMT and report any areas of concern • Ensure donations and grants are accounted for correctly, including maximising the access to Gift Aid and claiming this at least quarterly • Ensure accuracy of data entry and correct allocation across operational departments and nominal codes • Maintain the integrity of the nominal ledger, posting all journals and undertaking analysis • and reconciliation as directed Lead on the month end process ensuring SMT and budget holders receive accurate and up to date monthly reports including of all income, expenditure and commitments • Take an active role in the planning and delivery of the year end process ensuring prompt completion of all year-end transactions and providing information and support to Head of Finance in the preparation of draft accounts and dealing with auditors’ queries Financial Administration and Reporting 1 • Review the effectiveness of all finance-related policies and raise any concerns with SMT where amendments need to be made • Be the first point of contact for suppliers, customers, staff and Trustees on all finance related queries • Submit Gift Aid claims at least quarterly, liaising with fundraisers as required in order to ensure all income is received • Update and maintain the Charity’s Fixed Assets Register in liaison with the Business Administrator, ensuring capitalised items are accurately recorded and depreciated and that checks against the register are carried out at least annually and reported accurately in the Charity’s accounts • Administer petty cash system in Young Somerset office/s, ensure they are reconciled monthly, reporting any concerns or issues • Review, implement and maintain an appropriate online filing system for all the Charity’s financial records, ensuring that filing is kept up to date • Cross check systems and paperwork according to the appropriate Financial Policies and Procedures • Support SMT on regular and ad hoc financial reporting, providing analysis and information as required • Provide support to SMT and budget holders on regular financial tasks • Support the ongoing review and implementation of Financial Policies and Procedures across different sites and operational departments Other • Understand and comply with all relevant legislation and adhere to organisational and operational policies, procedures and administrative procedures • Ensure the utmost confidentiality in all elements of the role • Undertake any other duties commensurate with the role, as required and requested SUPPORTING PROCESSES Problem Solving and Creativity: Give examples of the problem solving and creativity involved in the job. This should include resolving issues over interruptions to work deadlines, priorities and changing demands. How often do these issues occur? The postholder will be required to work to external and internal deadlines, which can sometimes be short in timescale. They will need to effectively manage conflicting priorities and changing demands. Daily problem-solving is part of the role and the post-holder will need to demonstrate an ability to respond appropriately, and in a solution-focussed way, to meet the needs of young people, direct reports and the wider organisation. Contentious, complex or significant matters are referred to a member of SMT as appropriate for advice or decision. Where an issue relates to Data Protection, the Data Protection Officer should also be informed. Decision Making: Give examples of the types of decisions which the job has responsibilities for making, including where appropriate those relating to resources, budgets and employees. Show where there is authority of freedom to act and where there is an impact via recommendations or advice. Required to make informed and appropriate decisions about use of resources and dedicated budgets. Physical Effort and Working Conditions: Give details and the frequency of any special effort needed, including the prolonged or frequent use of IT equipment and describe any particular working conditions, other than those encountered in a normal office environment, to which the job holder is subjected eg noise, outside working, unpleasant surroundings. 2 The role will be office based in our offices in Taunton and with some flexiblity to work from home over time. The role requires prolonged use of IT equipment and IT systems, including Xero and the Office 365 suite. From time to time, they may also be required to visit or work from other Young Somerset locations countrywide. The postholder will refer to our suite of policies to ensure safe and appropriate working conditions. Contacts and Relationships: Give details of the range and type of people within the Council or external organisations and including the recipients of services it is necessary to contact in order to carry out the responsibilities of the job. What is the range and purpose of the contact eg providing information or advice, directing, monitoring, influencing, motivating. Postholder will engage with a wide range of contacts and relationships, in order to answer queries, resolve issues and carry out day to day tasks. The postholder will work with: Local community members, management committees and organisations • Young Somerset staff and volunteers • Young Somerset Board and Youth Board • Providers and suppliers • Voluntary and statutory agencies • • Parish, Town and District Councillors – and Officers • Youth Councils and Forums School and College staff • • External agencies, training agencies and professionals from other organisations • Visitors Additional Information: Anything else which is relevant to the job which is not adequately covered elsewhere, The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: • Putting Young People First • Inspiring • Collaborating • Going further A standard DBS clearance is required as post holder will be working in with confidential data and information. This post is exempt from the Rehabilitation of Offenders Acts. Holiday entitlement is 27days, plus 8 Bank Holidays (pro rata for part time staff). Knowledge, Skills and Experience: (To be completed by the Line Manager) The minimum general education standard, qualifications, training and level of experience required by the job holder to be fully effective in the job. Note that this information should relate to the requirements of the job and not what may be available from existing job holders. 1. Key Competencies • Excellent organisational skills with the ability to multi-task, prioritise workload and meet deadlines • Excellent verbal and written communication skills, including the ability to tailor information to different audiences • Keen attention to detail - ability to maintain accuracy and speed of data entry. 2. Qualifications 3 Essential • Educated to GCSE standard or equivalent • Part or fully AAT Level 3 qualified or equivalent qualification / experience 3. Work Experience Desirable Essential Desirable • Previous and proven experience in a similar role • Gift Aid administration • Managing an organisation’s fixed assets register • Demonstratable experience of being in a position of trust, including administering and day to day management of online banking • Experience of maintaining a finance function across different projects and department cost centres • Working collaboratively and in partnership with a wide range of internal and external stakeholders • Working with accounting systems and processes to record financial transactions • Experience of charity accounting including understanding of the requirements of the Charity Commission 4. Personal Knowledge Essential Desirable • Charity sector awareness and understanding of the legal financial requirements • IT literate with full working knowledge of SAGE, Excel, Word and Outlook • Able to analyse and present financial information in a concise and meaningful way 5. Personal Qualities Essential Desirable • Team player • Good interpersonal skills • Adaptable and flexible approach • Resilience when working under pressure • Competent problem-solver • Commitment to contributing to the wider organisational aims and activities of Young Somerset 4 Agreed that the Job Description is a fair and accurate statement of the requirements of the job: Job Holder: …………………………………………………………. Date: ………………… Line Manager: ……………………………………………………… Date: ………………… Designated Senior Manager: …………………………………….. Date: ………………… 5
YOUNG SOMERSET
25,000 per year (pro rata)
Hybrid working; between head office, home and other Young Somerset bases countywide
Full-time
Service Administrator Job Description Service: Job Title: Reports To: Location: Mental Health and Wellbeing Service Administrator Team Leader Hybrid working; between head office, home and other Young Somerset bases countywide Main Purpose of Post: To provide daily administrative support across the Mental Health and Wellbeing Service ensuring efficiency of all processes and creating a safe, effective, and positive work environment for employees. Main Responsibilities and Duties: • Provide direct administrative support needed, including scheduling appointments, meetings, and events; booking travel; maintaining file systems; and updating and maintaining databases. • Answers general emails (into service inboxes) and follows up on phone calls and contacts as appropriate; acts as lead point for co-ordinating service improvement issues (complaints & compliments) • Ensure all service risk assessments are up to date and compliant. Take the lead in writing all new service risk assessments. • Ensure a consistent YS approach to recruitment across the service, including advertising. • Organize and oversee work experience students. • Support the co-ordination of CPD opportunities for staff and maintain database. • Manage staff absence and ensure appointments, including Mindline shifts, are cancelled and rearranged and line manager informed. • Support, mentor and line manage staff (including apprentices), both as individuals and as team members • Recognize people’s needs for alternative methods of communication and respond accordingly. • Effectively manage own time, workload and resources. • Communicate effectively across the organisation and with external partners. • Demonstrate the ability to manage a changing environment. • Attend triage • Complete admin tasks following triage The post holder may be required to undertake additional duties commensurate with the level of this post. Additional Information The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. An Enhanced DBS clearance is required as post holder will be working in close proximity to children. This post is exempt from the Rehabilitation of Offenders Acts. The post holder will be required to maintain a suitable, confidential space to work from home. The salary is £25,000 pro rata for 37 hours per week term time plus 3 weeks. Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an additional 5 days after 5 years service (pro rata for part time staff). The postholder may be required to work some evenings and weekends. Qualifications Essential · Educated to A-level standard or equivalent, including GCSE standard English and Maths. Desirable · Relevant IT and/or business administration qualification Experience Essential · Previous and proven experience in an administrative role, within an office environment. · Data input and use of business systems. · Communicating with wide range of internal and external stakeholders. · Work as part of a team. Desirable · Experience of maintaining a social media presence for an organisation · Working in the charity, youth or mental health sectors
Service: Job Title: Reports To: Location: Job Description Youth Worker Young Somerset Youth Worker Team Leader Based at Young Somerset offices and Youth work delivery sites, if assigned. The post will include work across Somerset. Main Purpose of Post: Briefly – what is the job there for and why is it being done? To work as part of a Youth Work Team to: 1. Directly engage with individuals and groups of young people (aged 8-18 or up to 25 for those with SEND) in identified provision, to promote and support their engagement in positive activities and development opportunities. 2. To work closely with key partners such as Educational Establishments, Children’s Social Care, the NHS and CAMHs, Somerset Council SEND, the Police and Youth Justice Teams (and other funders as required) on direct delivery of youth work, using youth work methodology to improve outcomes, opportunities and progression for young people. In partnership with other parts of Young Somerset, support the planning, delivery, reporting and evaluation of identified youth and community provision. 3. 4. To carry out this work in a way which involves young people and meets their identified needs. Main Responsibilities and Duties: What needs to be done? – Describe the main responsibilities and duties required of the job. This should include responsibilities for the support or management of clients, employees, budgets, processes, and equipment. 1 To enable, support and deliver educative and empowering youth work opportunities with young people in the 8-18 age range (or up to 25 where young people have SEND) using youth work methodologies e.g. centre-based, project, group, outreach/detached, school or 1:1 as appropriate. To model quality practice in the planning, delivery and evaluation of youth work programmes and the identification of a curriculum designed to meet the interests and needs of young people. To provide evidence of the outcomes for young people and communities as required. To work with colleagues in Young Somerset, partner agencies and local communities as required in order to maximise the opportunities available to young people – reporting to them as required. To ensure that in all respects of direct service delivery, relevant policies and good practice are adhered to. These include safeguarding, recruitment and selection, health and safety, equality and diversity, finance, participation, and workforce/ staff development. To ensure and support community and voluntary services to deliver safe youth provision through modelling best practice. To ensure information and data collection requirements are met, required records of work maintained, and administrative and financial reports are made and submitted within required timescales, including report writing. To have responsibility for the efficient and effective deployment of identified resources as agreed with Line Manager. To be an effective member of the Youth Work team and make a contribution to Young Somerset's development and delivery. To establish supportive and effective working relationships with colleagues as required. The post holder may be required to undertake additional duties commensurate with the level of this post. 2 SUPPORTING PROCESSES Problem Solving and Creativity: Give examples of the problem solving and creativity involved in the job. This should include resolving issues over interruptions to work deadlines, priorities and changing demands. How often do these issues occur? The postholder must be able to demonstrate commitment and enthusiasm towards Young Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further. Enhanced DBS clearance is required as the post holder will be working with children and young people. This post is exempt from the Rehabilitation of Offenders Acts. The post holder will be required to maintain a suitable, confidential space to work some hours from home. The work requires moderate physical effort. The postholder will be required to pack and transport resources and to support young people in a range of indoor and outdoor environments, which may include some lifting and carrying. The post holder will work at a variety of community locations, which may include Youth Centres, schools, residential provision and health venues including hospitals. The salary band for this role is £27,750 for 37 hours per week. The post holder will be required to work flexibly, out-of-hours, which may include some evenings and weekends. Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an additional 5 days after 5 years service. Additional Information The post-holder provides advisory and practical support to other staff and volunteers within the Targeted Youth Service at Young Somerset, as well as staff from partner organisations in the voluntary and community sector. He/she is required to act on their own initiative and exercise discretion and judgement in adhering to policies and procedures. Policies and procedures should be interpreted in a way which is understandable to supported staff. The post-holder has delegated powers in this regard and in relation to operational aspects of delivery in units/projects and also the identification of programmes/curriculum in response to young people’s needs. Required to make informed and appropriate decisions about the use of resources and dedicated budgets. The post requires the ability to form and maximise appropriate partnerships for the benefit of young people. 3 Qualifications Essential • 5 grade C GCSEs or above (or equivalent), including Maths & English • JNC Level 3 in Youth & Community work or equivalent qualification and experience • Clean Driving license Desirable • Other qualifications relevant to youth work/youth services delivery • Qualification in a specialist curriculum area, e.g. outdoor education; arts; health, etc. • Level 2 Safeguarding • Current First Aid certification • Current Food Hygiene certification 4 Experience Essential • Face to face youth work with young people aged 8 – 18 years (or 25 for those who have SEND) preferably in a variety of community settings • Work with young people with emotional health needs • Family liaison whilst supporting young people with complex needs • Following safeguarding protocols and managing crisis situations • Multi-agency / partnership engagement aimed at identifying and meeting young people’s needs • Working as part of a team • Creative response to young people’s needs • Delivering advice & information services to young people • Knowledge of Microsoft applications and willingness to undertake training relevant to the role Desirable Working for a charity Required Competencies Please read this section alongside the Young Somerset Competency Framework. This role requires the competencies at the following levels: 5 1. Leading and Deciding 1.1 Deciding and initiating action 1.2 Leading and supervising staff 2. Supporting and Co-operating 2.1 Working with people 2.2 Adhering to principles and values 3. Interacting and Presenting 3.1 Relating and networking 3.2 Persuading and influencing 3.3 Presenting and communicating 4. Analysing and Interpreting 4.1 Writing and reporting 4.2 Applying expertise and technology 4.3 Analysing Components 5. Creating and Conceptualising 5.1 Learning and researching 5.2 Creating and innovating 5.3 Formulating strategies and concepts 6. Organising and Executing 6.1 Planning and organising 6.2 Developing results and meeting customer expectations 6.3 Following instructions and procedures 7. Adapting and Coping 7.1 Adapting and responding to change 7.2 Coping with pressures and setbacks 8. Enterprising and Performing 8.1 Achieving personal work goals and objectives 8.2 Entrepreneurial and commercial thinking Essential Desirable Essential Essential Essential Desirable Essential Essential Desirable Desirable Essential Desirable Essential Essential Essential Essential Essential Essential Essential Desirable 6
Cleaner Job Description Service: Job Title: Reports To: Location: Main Purpose of Post: Central team Cleaner Head of Premises and Estates Thistle Park - Bridgwater • To maintain a clean, safe, and hygienic environment by carrying out cleaning duties to a high standard, ensuring all areas are welcoming and compliant with health and safety requirements. Main Responsibilities and Duties: This is not an exhaustive list of tasks/functions but a broad overview of responsibilities and duties. • Clean and maintain designated areas, including offices, communal areas, workshop, toilets, kitchens, and meeting rooms • Sweep, mop and vacuum floors • Empty bins and dispose of waste appropriately • Clean and sanitise surfaces, fixtures, and fittings • Clean and sanitise toilets • Refill consumables such as soap, paper towels, and toilet roll • Follow health and safety procedures, including the safe use of cleaning chemicals and equipment • Report any maintenance issues, damage, or hazards to the appropriate person • • Work efficiently and respectfully around staff, visitors, and service users Lock and secure premises when required Additional Information A basic DBS clearance is required as post holder will be responsible for overseeing financial controls. This post is exempt from the Rehabilitation of Offenders Acts. The post is remunerated at National Minimum Wage Level and is for 5 - 1 hour per day per week Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an additional 5 days after 5 years service (pro rata for part time staff). [Type here] Qualifications Essential – • Ability to work independently and manage time effectively • Attention to detail and a commitment to high cleaning standards • Understanding of basic health and safety requirements • Reliable, punctual, and trustworthy Desirable • Previous cleaning experience (though training can be provided) • Knowledge of COSHH and safe use of cleaning products Experience Essential • Considerable experience working in a similar role; • Strong working knowledge of statutory, regulatory, policy and contractual frameworks and returns; • Excellent research, analytical and problem-solving ability; • High level of ICT literacy and confidence • Communication and presentation skills; able to communicate specialist, complex and technical information to a range of audiences; • Negotiation; • Team work; • Line management and supervision of staff Desirable • Working in the charity, youth or mental health sectors. • Project management. 2