Volunteers · Ayr Shop

Volunteer- Warehouse Assistant- Ayr

Are you enthusiastic about sustainability and customer service? As a Warehouse Assistant, you’ll sort, check, and maximise donations, supporting our team to make a meaningful impact in the community.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

• Department
• Volunteers
• Locations
• Ayr Shop
• Employment type
• Volunteer

Volunteers · Racecourse Road, Ayr

Volunteer - Gargowan Café

Joining our fantastic team, you will be one of our friendly faces in greeting guests with a warm and welcoming smile as well as giving them an unforgettable hospitality experience.

At the very heart of our new Hospice home, you’ll find Gargowan Café – a bright, light-filled space to relax, refuel and enjoy fresh, local flavours.

Open Monday to Saturday, 8:30am – 2:30pm.

Key Responsibilities:

• Taking food and drink orders for table service
• Serving visitors food and refreshments
• Cleaning tables and general area, possibly including in servery to support catering staff
• Preparing orders for customers and taking payment through the epos system
• Deal with all enquiries in a professional manner and direct any complaints, if
  required, to the most appropriate person
• Awareness of allergy concerns and basic food hygiene
• Providing an unforgettable visitor experience
• Cleaning down of all equipment and the kitchen servery
• Collection of necessary food items from the main kitchen
• Working within a fast paced environment
• Food preparation in accordance to company spec sheets
• Welcoming guests upon arrival
• Setup of the cafe and servery for the start of service
• Closing down procedures after 2.30pm
• Cleaning schedules and compliance completed daily

What you will gain:

• A platform to showcase and develop hospitality and communication skills

• The opportunity to gain experience in the charity sector

• Take on a new challenge and meet new people

• Opportunity to make a difference to your community

• Learn and develop new skills and use existing skills to help others

• Training and support to carry out your role

• Take advantage of the unique Ayrshire Hospice volunteer benefits package

Time Commitment

Gargowan Café will be open from 8.30am to 2.30pm Mon to Fri with you’re contribution of a minimum of 2 hours as outlined below;

• 8.00am- 10.00am
• 10.00am-12.00pm
• 12.00pm- 2.00pm
• 1.00pm - 3.00pm

• Department
• Volunteers
• Locations
• Racecourse Road, Ayr
• Employment type
• Volunteer

Volunteers · Miller Road, Ayr

Volunteer - Fundraising Support

Are you sociable, enthusiastic and love getting involved? Our fundraising services are vital for the running of our day-to-day services, therefore by getting involved, you will play a vital role!

• Department
• Volunteers
• Locations
• Miller Road, Ayr
• Employment type
• Volunteer

Volunteers · Largs shop

Volunteer - Retail Assistant - Largs

Volunteering is always in style! Do you have a passion for fashion and love working with people? Then we have a new exciting opportunity for you.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

• Department
• Volunteers
• Locations
• Largs shop
• Employment type
• Volunteer

Volunteers · Prestwick shop

Volunteer - Retail Assistant - Prestwick

Volunteering is always in style! Do you have a passion for fashion and love working with people? Then we have a new exciting opportunity for you.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

• Department
• Volunteers
• Locations
• Prestwick shop
• Employment type
• Volunteer

Volunteers · Ayr Shop, Racecourse Road, Ayr

Volunteer - Craft Coordinator

A fantastic opportunity to join our team as Craft Coordinator and showcase your creativity. You'll coordinate craft production by supporters to be sold to raise funds for the hospice.

Key Responsibilities:

• Coordinate the production of craft goods by a large team of supporters
• Assist with pricing and selling of craft items, including the setting up and manning of any stalls, where craft stalls for a specific event are set up
• Represent the hospice at events
• Attendance at relevant training and team meetings
• Adherence to the relevant policies and procedures of the hospice

What you will gain:

• The opportunity to showcase you’re creativity
• The opportunity to gain experience in the charity sector
• Take on a new challenge and meet new people
• Opportunity to make a difference to your community
• Learn and develop new skills and use existing skills to help others
• Training and support to carry out your role
• Take advantage of the unique Ayrshire Hospice volunteer benefits package

Time Commitment 

Flexible

• Department
• Volunteers
• Locations
• Ayr Shop, Racecourse Road, Ayr
• Employment type
• Volunteer

Volunteers · Saltcoats shop

Volunteer - Retail Assistant - Saltcoats

Volunteering is always in style! Do you have a passion for fashion and love working with people? Then we have a new exciting opportunity for you.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

• Department
• Volunteers
• Locations
• Saltcoats shop
• Employment type
• Volunteer

Volunteers · Girvan shop

Volunteer - Retail Assistant - Girvan

Volunteering is always in style! Do you have a passion for fashion and love working with people? Then we have a new exciting opportunity for you.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

• Department
• Volunteers
• Locations
• Girvan shop
• Employment type
• Volunteer

Volunteers · Cumnock shop

Volunteer - Retail Assistant - Cumnock

Volunteering is always in style! Do you have a passion for fashion and love working with people? Then we have a new exciting opportunity for you.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

• Department
• Volunteers
• Locations
• Cumnock shop
• Employment type
• Volunteer

Volunteers · Ayr Shop

Volunteer - Ecommerce Assistant - Ayr

“Excited about ecommerce, online selling or photography? Here is a great opportunity to join our fantastic ecommerce team to help market and sell our processed donations through our online store.”

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• Department
• Volunteers
• Locations
• Ayr Shop
• Employment type
• Volunteer

Volunteers · Multiple locations

Volunteer - Warehouse Driver

Volunteer as a Warehouse Driver for the Ayrshire Hospice and help deliver stock that generates vital income for our shops, directly supporting patient care across Ayrshire & Arran.

Please note: This role requires a full and clean UK driving licence. You’ll also need to be at least 25 years of age to drive our vans and be required to register your driver details on our Grey Fleet portal. 

The role involves heavy lifting and handling donations, so a good level of physical fitness is essential.

Key Responsibilities

• Provide excellent customer service
• Take in donations from the public
• Identify Gift Aid donors
• Segregate donations for distribution
• Prepare orders for other stores
• Support shop floor team with the moving/building of furniture items when required
• Help customers with larger items they have purchased
• Stock preparation when required (including sorting, steaming and pricing)
• General housekeeping duties
• Refer any enquiries, requests or complaints to the most suitable person in a professional manner
• Attendance at relevant training and team meetings
• Adherence to the relevant policies and procedures of the hospice.

What you will gain:

• Experience working in warehouse environment

• The opportunity to gain experience in the charity sector

• Take on a new challenge and meet new people

• Opportunity to make a difference to your community

• Learn and develop new skills and use existing skills to help others

• Training and support to carry out your role

• Take advantage of the unique Ayrshire Hospice volunteer benefits package

Time Commitment
Weekly commitment of 2 hours

• Department
• Volunteers
• Locations
• Multiple locations
• Employment type
• Volunteer

Volunteers · Troon shop

Volunteer - Retail Assistant - Troon

Volunteering is always in style! Do you have a passion for fashion and love working with people? Then we have a new exciting opportunity for you.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

• Department
• Volunteers
• Locations
• Troon shop
• Employment type
• Volunteer

Volunteers · Ayr Shop

Volunteer - Retail Assistant - Ayr

Volunteering is always in style! Are you enthusiastic about sustainability and love working with people? Then we have a new exciting opportunity for you.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

This role will involve working across both the shop and the warehouse, supporting the team processing donations in the warehouse and enhancing the customer service experience in the front shop.

• Department
• Volunteers
• Locations
• Ayr Shop
• Employment type
• Volunteer

Online Trading Assistant

12 hours per week

Job Summary

 

Our Online Trading department plays a pivotal role in our income stream and assists in the financial sustainability of the Hospice. As an Online Trading Assistant you will be responsible for the sale of both donated and new goods on one of our online platforms such as eBay, Ayrshire Hospice website and also in person at external events throughout the year

The person in this role will have excellent communication skills with the ability to communicate confidently and effectively at all levels within the Ayrshire Hospice and via online messaging.

You will drive income through careful selection of goods, pricing and effective merchandising of goods online.

This role demands a dynamic and motivated individual and can include lifting and packing heavy items.

 

Main Responsibilities

· Reporting to the Online Trading Manager, you will support the Online Trading team to deliver the operational retail trading activities online which contributes to maximising the stores income potential through sound business practices.

· Identify and Research appropriate donated items sent in from shops, gathering information such as price, rarity etc

· You will photograph items for sale, edit photographs, list the items on various online selling platforms such as eBay, giving a detailed description of every product.

· Safely and securely pack sold items to send to customers making sure there is no damage to the item during transit.

· Deal with customer queries and complaints via online messaging/email in a polite and professional manner.

· Attend various external events throughout the year selling new goods such as Christmas cards, diaries etc

· You will support the Online Trading team to direct a team of volunteers, in all aspects of online retail activities, Health & Safety standards and fire safety regulations

· The job holder, in addition, will support the achievement of sales revenue through careful selection of goods and pricing and effective merchandising of goods

· Utilise the Electronic Point of Sale (EPOS) till system and ensure that it is operated effectively and accurately by supporting volunteers in the use of. Ensure details of all relevant donated goods are entered into the system for stock control purposes and all sales are processed in line with shop till procedures to achieve agreed data capture.

· Undertake cashier role in the collection, recording, receipting and safeguarding of all incoming cash. Supporting the shop management teams in the maintenance of records of all financial transactions retaining paperwork and documentation as appropriate. Prepare all store takings and other cash income for banking on a daily basis, ensuring compliance with Hospice cash handling procedures.

· Support the shop teams with Gift Aid process to enable the recovery of gift aid income from the sale of donated goods, actively recruit new donors, capturing repeat donors and maintaining all personal records in line with GDPR requirements.

· The Job holder may also need to support the shop teams by running a shop to cover absence etc.

Person Specification

Education/Qualifications

•

A qualification in sales, retail management, Online Trading, administration would be advantageous.

Knowledge/Experience

• Previous experience in a retail role at supervisory level

• Experience in a similar role within a third sector organisation

• Previous experience using online selling platforms

Ability/Skills

• Ability to manage a team of staff and volunteers - Essential

• Extensive knowledge of online retail processes including best practice customer service and pricing. - Essential

• Experience of retail financial processes and administration processes including cash handling and cash management - Essential

• Knowledge of consumer trading standards legislation - Essential

• Excellent computer skills also knowledge of the Microsoft packages such as Word and Excel

• Good knowledge of using a digital camera and editing photographs - Essential

• Ability to apply policies and procedures in relation to Health & safety issues, COSHH regulations as well as organisational policies and procedures - Essential

• Full clean driving licence and own transport (Business insurance also required) - Essential

Personal Qualities

• Positive, motivated and enthusiastic individual - Essential

• Passion for Hospice care or other healthcare and/or not for profit environment - Essential

• Values driven - Essential

• Department
• Employed
• Role
• Retail
• Locations
• Ayr Shop
• Yearly salary
• £8,450 - £9,175
• Employment type
• Part-time

Warehouse & Retail Support Manager

30 hours per week

Our shops and warehouse play a pivotal role in our income stream and assist in the financial sustainability of the Hospice. They provide employment and volunteering opportunities, sell a wide selection of donated pre-loved goods, play a significant role in the local reuse and sustainability agenda, and provide a visible presence of the Ayrshire Hospice within our local communities.

As the Warehouse & Retail Support Manager, you will support and coordinate the day-to-day management and administration of all stock and distribution related operations. You will report to the Area Manager and support the operational compliance in our network of eight shops.

You will be responsible for managing and coordinating stock management systems, ensure all health and safety requirements are achieved and costs are controlled and reduced. You will ensure staff and volunteers are trained and supported, while supplying shops with required stock and equipment.

You will oversee the warehouse team to achieve safe working practices and efficient and comprehensive procedures.

You will manage and co-ordinate a delivery and collection service for the distribution of donated goods and new goods stock across all shops, along with managing furniture collection and delivery to customers.

You will build good relationships and work in collaboration with shop managers, to help identify stock requirements for each shop.

Main Responsibilities

 

• Oversee the effective management of the warehouse ensuring practices are carried out to a professional and efficient standard.

• Using a hands on approach, manage the rota and holidays for your team to ensure full coverage for receiving donations and delivery schedules.

• Support Shop Managers in achieving year on year improvements in income, sales and net profit targets as per annual budgets by ensuring they have the appropriate stock.

• Collaboratively work alongside the Ayr shop manager and Online team to support the day-to-day operation and lead in the shop managers absence. (This may involve working in other shops in Ayrshire as manager, if required).

• Support in delivering a culture of excellent customer service in the warehouse, training and supporting staff to develop positive and professional relationships. Displaying appropriate standards of professionalism, compassion and enthusiasm

• To build and maintain successful relationships with volunteers to harness their commitment and support for the Hospice.

• Support the effective management of the warehouse ensuring practices are carried out to a professional standard and all Health & Safety measures are adhered to.

• To assist the Shop Managers in delivering effective Gift Aid practices across all stores.

• Support the warehouse/retail teams in delivering a customer/donor experience to an exceptional standard, that nurtures a connection and ongoing engagement with the Ayrshire Hospice

• Support the shop teams to contribute to climate sustainability through engagement with recycling and upcycling initiatives.

• Undertake effective coaching of warehouse team to support them in day-to-day operational challenges and on-going personal development.

• To achieve gift aid targets through ongoing training and best practice and to ensure compliance with HMRC guidance.

• Manage and coordinate the recording and scheduling of new goods across the Hospice shop network, ensuring the movement of stock is recorded meticulously within the EPOS system and other stock management controls.

Person Specification

Education / Qualifications

• Qualification within people management - Desirable

Knowledge/Experience

• Previous experience of retail management - Desirable

• Proven track record of people management - Essential

• A proven track record in achieving targets / objectives - Essential

• Experience with working with the public and delivering excellent customer care - Essential

• Good working knowledge of Health & Safety regulations and best practise - Essential

• Previous warehouse experience - Desirable

Ability/Skills

• Commercial awareness with knowledge of retail best practices - Desirable

• An awareness of fashion brands - Desirable

• Organisational skills with the ability to prioritise between conflicting demands - Essential

• Driving license - Essential

Personal Qualities

• Positive, motivated and enthusiastic individual - Essential

• Passion for Hospice care - Essential

• Values driven - Essential

• Department
• Employed
• Role
• Retail
• Locations
• Ayr Shop
• Yearly salary
• £23,030 - £24,855
• Employment type
• Part-time

Volunteers · Multiple locations

Volunteer - Mascot

Are you outgoing and enjoy being the life and soul of any party? Join us as a Mascot volunteer and bring joy to our Fundraising events.

Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff.

Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out at one of our shops or providing support to our patients, we have a volunteer role with your name on it!

• Department
• Volunteers
• Locations
• Multiple locations
• Employment type
• Volunteer

Volunteers · Racecourse Road, Ayr

Volunteer - Ward Caterer

As a ward caterer, you'll help patients and visitors feel cared for and relaxed, whether it's serving meals or supporting our hardworking catering team, you will make a real difference.

Please be aware this post includes frequent walking to the in-patient unit and the kitchen.

Key Responsibilities

• Socialise with patients and their families, promoting a positive, friendly environment where patients feel cared for and that their needs are important

• Serve patients, in the 12 bed in patient unit, meals and drinks and clear left overs, ensuring that patients are safe and supported at all times

• Liaise with nursing and catering staff about patient’s requirements including allergies, dietary requirements and any personal requirements of our patients ensuring mealtimes are meeting individual needs

• Ensure the patient’s wishes are always at the centre of the care and support ensuring their wants are catered to as much as possible. You will support the team to ensure patients and families requests, where possible, are realised and achieved

• Other reasonable tasks as required by the Catering Manager, in line with the needs of the service

• Be alert and responsive to the individual needs of our patients, especially around mealtimes and highlighting any concerns to clinical staff

• Keep ward kitchen clean and tidy consistent with Clinical and Environmental Health guidelines

• Adhere to the relevant policies and procedures of the hospice

• Work within infection control guidance

• You will be expected to complete a PVG during onboarding

What you will gain:

• The opportunity to gain experience in the charity sector

• Take on a new challenge and meet new people

• Opportunity to make a difference to your community

• Learn and develop new skills and use existing skills to help others

• Training and support will be provided to carry out your role

• Reimbursement of expenses in accordance with our volunteer expenses policy

• Take advantage of the unique Ayrshire Hospice volunteer benefits package

Time Commitment

Shifts vary from 2 hrs to 3.5 hrs.

• Morning shift 10am-1.30pm
• Afternoon shift 2pm-4pm
• Evening shift 5pm-7pm

Shift times are inclusive of breaks.

• Department
• Volunteers
• Locations
• Racecourse Road, Ayr
• Employment type
• Volunteer