NATIONAL EXAMINING BOARD FOR DENTAL NURSES
Office Based – Hybrid working structure
Part-time
ROLE TITLE: Provider Services Officer
PROVIDER SERVICES OFFICER
NEBDN – National Examining Board for Dental Nurses
Our Mission
‘To provide lifelong career development for Dental Nurses.’
Our Vision & Values
‘To be the leading Awarding Organisation of qualifications in Dental Nurse education and
development, enabling excellence in practice’.
We pride ourselves on being:
➢ FAIR
➢ PROFESSIONAL
➢ COLLABORATIVE
➢
INNOVATIVE
➢
INCLUSIVE
Job Title:
Accountable To:
Accountable For:
Location:
Purpose
Provider Services Officer
Provider Services Manager
N/A
Office Based – Hybrid working structure
The Provider Services Officer will act as a first point of contact and operational link between
NEBDN and accredited Providers.
The Provider Services Officer focuses on the day-to-day operational support, ensuring Providers
have what they require to deliver NEBDN accredited qualifications and courses effectively.
They will work closely with the Provider Services Manager to establish, foster and maintain
excellent Provider relationships ensuring smooth communications, compliance with
accreditation requirements and establishing continued Provider relationships.
They will take responsibility of gathering and collecting data for reporting dashboards,
strategies, and external communications to ensure Provider operations runs smoothly.
Collaborative team working with internal teams such as Marketing, Accreditation, Customer
Support, Assessment and Awards and Quality Assurance is essential for this role.
Key Responsibilities
1. To deputise for the Provider Services Manager where required.
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2. Maintain regular communication with accredited Providers, answering questions on
policies, procedures, assessments and compliance so that all Provider related queries
are dealt with to the highest standards of service delivery and are escalated where
necessary.
3. Escalate complex issues to the Provider Services Manager when required.
4. To collect data for internal documents, reports and meetings as directed by the Provider
Services Manager.
5. Monitor Provider performance data flagging trends and risks.
6. Support communication of Provider monitoring, moderation and audit activity to ensure
effective communication and information sharing with the Provider and internal NEBDN
teams.
7. Assist with Provider landscape review, Provider onboarding, Provider updates and
accreditation renewals with the aim of increasing and sustaining business revenue.
8. Maintain accurate records of Provider information, interactions and compliance status
reflecting this in relevant systems and providing data internally to NEBDN departments.
9. Gather feedback from Providers and relay this data to Provider Services Manager for
dissemination into NEBDN team through relevant meetings.
10. Inform, attend and support the coordination of Provider webinars, networking events,
training sessions and briefings in collaboration with the Provider Services Manager.
11. Provide administrative support for Provider network events.
12. Take responsibility for the operational execution of Provider changes in NEBDN
developed systems. This includes bespoke portfolio management and in response to
Provider regulatory and funding changes.
13. To undertake practical tasks to implement the strategy set by the Provider Services
Manager.
14. Work at pace in line with business objectives and priorities.
15. Help identify areas of service improvement.
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General Requirements
1. Ensure that all responsibilities are undertaken in an effective and appropriate manner
which meet the requirements of NEBDN’s standards of performance and conduct.
2. Seek to continuously improve in all aspects of the job role in order that the charity
delivers the best possible service.
3. Positively participate in internal/external meetings and training.
4. Positively participate in regular one-to-ones and appraisals.
5. Ensure that all NEBDN’s policies and procedures at adhered to at all times.
6. Work in accordance with NEBDN’s culture, values, aims and objectives.
7. Act as a positive ambassador for the charity at all times. Represent NEBDN at events to
ensure the charity is promoted professionally.
8. Undertake any other duties that may be reasonably required from time to time.
9. Acknowledging the need for professional sharing of information with relevant parties,
maintain strict confidentiality of information conveyed to them by the Chief Executive
Officer, Trustees, beneficiaries, Staff and external organisations.
NB: This Job Description forms part of the Contract of Employment of the person appointed to this
post. It reflects the position at the present time only and may be changed at management’s
discretion in the future. As a general term of employment, the Charity may make any necessary
change in job content or may require the post holder to undertake other duties, at any location in
the Charity’s service, provided that such changes are appropriate to the employee’s role.
Person Specification
PERSON SPECIFICATION
CRITERIA
QUALIFICATIONS:
Relevant qualification in Business, Management, or
Customer Relations (relevant experience will compensate).
PROVEN EXPERIENCE:
At least two years relevant experience in a Customer
Relationship Facing Environment
Building and maintaining strong positive relationships with
Customers assisting in business growth
ESSENTIAL/
DESIRABLE
METHOD OF
ASSESSMENT
Application/Interview
Essential
Application
Essential
App/Int
Essential
App/Int
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Assisting with Provider issues to achieve positive outcomes
Essential
App/Int
Experience of working at pace and achieving deadlines
Essential
App/Int
Working effectively and confidently in a team and
autonomously
Able to plan and organise a busy workload using own
initiative
Able to build and maintain effective relationships, both
internally and externally
Experience of working with customer requests and
presenting this data for review and strategic oversight
Experience working with e portfolio platforms and/or
other systems and creating a bespoke learning or
assessment environment
KNOWLEDGE SKILLS & ABILITIES:
Excellent verbal and written communication skills
Personal presence and presentation skills, able to
represent the organisation professionally
Experience of stakeholder management
Excellent organisational skills and ability to prioritise
multiple tasks
Good analytical skills and able to interpret data, identify
trends and make recommendations
Experience assisting in event logistics
Able to assist and deliver projects/content when
required
Excellent IT skills with ability to prepare reports using
MS office or similar products
BEHAVIOURS:
High standards of personal ethics and integrity
Personal qualities of self-belief, self-awareness and self-
management
Desire for service excellence and continuous
improvement
Cooperative and flexible in thinking and approach
Ability to prioritise and work under direction
OTHER ATTRIBUTES:
Full Driving Licence
Able and willing to travel on business when required
including overnight stays.
Able to be flexible in hours of work when required
according to charity requirements.
Empathy with NEBDN’s aims and objectives.
Essential
App/Int
Essential
App/Int
Essential
App/Int
Desirable
App/Int
Desirable
App/Int
Essential
App/Int
Desirable
Int
Essential
App/Int
Essential
App/Int
Desirable
App/Int
Essential
Essential
Int
Int
Essential
App/Int
Essential
Essential
Interview
Interview
Essential
Interview
Essential
Essential
Desirable
Essential
Interview
Interview
Application
Application
Essential
Application
Essential
Interview
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This is not an exhaustive list of duties, responsibilities and accountabilities within this post.
This job description reflects the current main organisational responsibilities and
accountability for this post. In the context of future business development, these priorities
may develop and change in consultation with the post holder in line with service business
needs and priorities.
CRITERIA COMMON TO ALL JOB DESCRIPTIONS:
A job description sets out the purpose of the job, where it fits into NEBDN’s structure, the context
within which the job holder functions and the principal accountabilities of the job holders, or the main
tasks they must carry out. It is not a definitive work plan but an outline of the role and function, it is
not intended to describe all specific tasks and NEBDN reserve the right to amend it at any time.
EQUAL OPPORTUNITIES STATEMENT:
All employees are required to adhere to and promote the principles and operation of NEBDN’s
policies regarding Equality & Diversity, to ensure that the services provided are relevant to ethnically
diverse communities and other disadvantage groups.
COMMENSURATE STATEMENT:
At times the post holder will be required to undertake other duties and responsibilities of a similar
level and nature in order to support workload peaks and resources and skill shortages, ensuring
priorities are met. This will be sensitive to available resources and individual skills and will generally be
within the same area where possible.
ADHERENCE TO EMPLOYEE HANDBOOK, POLICIES AND PROCEDURES:
NEBDN is an ever-growing organisation and in some areas data collection od, suppliers, and staff
members are an essential part of the business.
All employees have an obligation to read, understand and then sign policies and procedures, and by
doing so is an acknowledgement their having read them and understood them, especially those that
are pertinent to this role.
Print Name:
(Employee)
Signature:
Date:
Print Name:
(Line Manager)
Signature:
Date:
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