NEW DIRECTIONS (RUGBY) LIMITED

 Desirable

 Car Driver

 PERSON SPECIFICATION: Domestic Assistant

 Essential

 Education and
 qualifications

 Skills and abilities

 Ability to work towards high standards of practice
 and performance in role

 Ability to be proactive and show initiative

 Ability to understand instructions clearly, report
 issues, and maintain a professional and courteous
 demeanour.

 Able to work as part of a team

 Able to work flexibly to meet the needs of the
 service and the people we support

 Cleaning techniques

 A good understanding of proper cleaning
 techniques, and the different cleaning agents and
 equipment

 Attention to detail

 Good attention to detail. Being meticulous and
 thorough in cleaning tasks to ensure that all areas
 are properly cleaned, sanitised and free from
 potential hazards

 Ability to recognise and report deficiencies

 Empathy and
 compassion

 Being able to have compassion, care and
 understanding

 Communication skills

 An understanding of dignity, respect and human
 rights

 Good communication skills and the ability to
 communicate effectively in order to work with other
 people in the service

 Good communication skills to engage with a
 variety of people, including the people we support,
 staff and visitors

 Time management

 Ability to prioritise tasks whilst managing your time
 effectively

 Experience and
 understanding

 Knowledge of and commitment to equality and
 diversity

 Importance of maintaining confidentiality

 Good understanding of policies and procedures.

 Updated June 2025

 JOB DESCRIPTION

 Job Title:

 Domestic Assistant

 Purpose of Post:
 environment where individual needs are met. To maintain the cleanliness and
 hygiene standards within the services they work in.

 To support the service by providing  a caring and safe

 Reporting to:

 Senior Support Worker/Team Leader  on  shift

 Accountable to:

 Deputy Manager and Registered Manager

 Main Duties and Responsibilities:

 1.   Ensure all cleaning duties are completed as directed by the Manager

 and as listed on cleaning schedules in each service.

 This includes allocated rooms and areas such as living spaces, common
 areas and shared spaces, toilets, bathrooms, furniture, fittings, fabric, carpets
 and equipment to ensure they are kept clean, safe and comfortable for both
 the people we support and staff members.

 2.   Undertake ad-hoc cleaning tasks as required by the Managers of the

 services.

 3.   Accurately report, record and maintain records as required both
 electronically and written, such as the completion of duties on
 cleaning schedules.

 4.   Together with management, ensure that the environment complies

 with statutory regulations including Health & Safety, Fire, Environmental
 Health, Care Quality Commission.

 5.   Work in accordance with company policies and procedures.
 6.   Responsible for the safe and effective delivery of the Cleaning service.
 7.   Ensuring Health & Safety in the workplace legislation is adhered to.
 8.   Uphold all Infection Prevention and Control measures as required within

 New Directions.

 9.   Reporting of defects, damage or shortfalls in service standards of

 whatever nature to the Team Leader, Deputy or Manager and in their

 absence, the senior support worker on duty.

 10.  To work as part of the team in the service and cooperate with all staff

 of New Directions.

 11.  Ensure that the dignity and rights of the people we support are always

 respected and maintained.

 12.  Attend meetings, training courses and complete online e-learning as

 discussed in your probation reviews and supervision meetings.

 13.  To cooperate with management in ensuring, in so far as is reasonably

 practicable, such other duties as may be allocated by your supervisor.

 This includes:

 ●
 ●

 ●

 Provide cover at other New Directions’ services as required
 Support other Domestic Assistants with their duties as required

 Work flexibly to meet the needs of service and the people we

 support

 It’s important that our Domestic Assistants have a level of care and

 understanding for those we support and are comfortable communicating

 with everyone who lives, works and visits the home.

 Updated June 2025

 PERSON SPECIFICATION
 Senior Administrator

 Essential

 Desirable

 of

 an

 office

 being

 Experience
 based
 administrator   and   providing   administration
 support in a busy environment.
 Experience   of   researching   information   via
 the internet and other sources.
 Experience  of  being  the  first  point  of  contact
 for telephone enquiries and visitors.
 Experience
 Word,
 PowerPoint, email and the Google suite.
 Experience   of   using   design   tools   such   as
 WordPress, Canva and Mailchimp.
 Experience of recruitment administration.

 Excel,

 using

 of

 Experience of digital content creation and
 social media management.
 Experience of tracking social media
 performance and implementing strategies to
 increase reach and engagement.

 Experience   of   setting   up   training   courses
 and/or other events.
 Experience of working to tight deadlines.

 Experience of managing database systems.

 Experience   of   producing   quantitative   and
 qualitative monitoring reports.
 Excellent   verbal   and   written   communication
 skills.
 Experience
 environment with competing demands.
 GCSE’s  (or  equivalent)  in  English  and  Maths
 at grade C or above.

 working

 busy

 of

 in

 a

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 Essential

 Desirable

 &
 SKILLS
 EXPERIENCE
 1.

 2.

 3.

 4.

 5.

 6.

 7.

 8.

 9.

 10.

 11.

 12.

 13.

 14.

 15.

 KNOWLEDGE
 AND
 ABILITIES

 16.

 17.

 Ability   to   manage   content   of   a   website   and
 update.
 Awareness
 of
 current issues.

 safeguarding   policies   and

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 18.

 19.

 20.

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 22.

 23.

 Knowledge  of  data  protection  legislation  and
 confidentiality.
 Ability  to  write  clear  concise  minutes,  collate
 a   variety   of   data   and   produce   a   range   of
 reports.
 Knowledge   of   and   commitment   to   equality
 and diversity.

 Ability   to   compile   digital   newsletters   and
 leaflets.

 to

 write

 Able
 understand formats.
 Knowledge of health and safety legislation.

 documents

 easy

 in

 to

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 QUALITIES

 Essential

 Desirable

 24.

 25.

 26.

 27.

 28.

 29.

 Able   to   adapt   to   changing   work
 Flexible.
 priorities  at  short  notice,  take  on  the  ideas  of
 others, adapt own way of working.
 Systematic.   Enjoys  administrative  work  and
 making  systems  work  for  others.   A  problem
 solver.
 Positive,
 and
 inter-personal communication skills.
 Good at multi-tasking and prioritising.

 service-orientated

 helpful

 An   experienced,   self-confident,   motivated
 person who displays good initiative.
 Interested   in   and   committed   to   the   aims   of
 New Directions.

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 In  your  personal  written  statement  please  ensure  that  you  give  specific  examples  and  evidence  of
 how,  when,  where  and  why  you  meet  the  requirements  of  the  person  specification  i.e.  what  you
 are  doing  or  have  done  in  the  past  that  is  similar  or  transferable  to  our  requirements.   Some  of  this
 evidence may not be work related but still relevant to this post.

 October 2025

 2

 JOB DESCRIPTION

 Job title
 Hours

 Place of work

 Deputy Manager - Respite Service
 38 hours per week, which may include evening  and weekend
 work as required
 May be based at any of the organisation’s  locations and will attend
 other locations as required to carry out the duties of the post.

 SCOPE OF THE POST
 To Support the Operations Manager in ensuring the delivery of high quality holistic support
 and to create a safe and supportive environment conducive to the needs of the people we
 support, through high standards of professional practice.
 The Deputy Manager is required to support the effective leadership of the Team and help
 ensure that they contribute to secure, sustain and promote the reputation of New Directions.

 DUTIES AND RESPONSIBILITIES

 Objectives
 1. To work in Partnership with the Operations Managers and staff teams. Supporting the
 manager in the day to day supervision of the staff team and the service
 2. To play a full role as a member of the Management Team of New Directions.
 3. To support the charity and the Managers in their work with social care regulators and local
 authorities to ensure satisfactory standards are maintained, ensure that agreed quality
 assurance initiatives are implemented within the service.
 4. To provide improvement, independence and choice for the people we support, making
 sure they are treated with dignity and respect at all times.
 6.To act in the absence of the Operations Manager, with support from the operational
 management team.
 7. To ensure policies and procedures are implemented and understood by all staff to ensure
 the highest standard of support.

 Leadership
 1. To provide leadership to all staff within your service in order to deliver the highest possible
 quality of support within a safe working and living environment.
 2. To be a good role model for all, being approachable and present within the service, as well
 as being consistent in all actions and decisions.
 3. To support the Managers, ensuring staff maintain clear standards of support within the
 service, including acting in a professional manner and  ensuring people are well treated and
 supported and respecting equality and diversity at all times.

 4. To adhere to recruitment and selection policies and procedures; and promote and
 encourage staff retention.

 5. To support staff through induction, probation and encourage further Professional
 development
 6. To participate in HR meetings as required, including investigations, disciplinary and
 grievance meetings.
 7.  To participate in regular meetings for the people we support, staff and stakeholders to
 provide and receive feedback; and administer the customer feedback questionnaire provided
 as part of the company’s quality assurance systems.
 8.To take part in the Manager’s on-call rota as required.

 Supporting Individuals
 1. To ensure that the people we support all have an up-to-date support plan, which is
 regularly reviewed and actively involves the people we support.
 2. To ensure all risks and risk assessments are regularly reviewed and updated.
 3. To regularly monitor the delivery of support given by all staff ensuring that the physical,
 social, psychological and emotional needs of the people we support are recognised,
 assessed and met.
 4. To ensure the service and its processes are fully compliant with the Mental Capacity Act
 and that the people we support are empowered to make choices where able and where not,
 that best interest decisions are made on their behalf involving relevant professionals.
 5. To ensure the service is compliant with DoLS/LPS legislation.
 6. To ensure every person we support has a named key worker.
 7. To ensure the highest standards of support consistent with the requirements of CQC and
 funding authorities.
 8. To support the manager to arrange and attend regular reviews with the people we support
 and with their appropriate professionals and support networks.
 9. To meet professional and legal responsibilities with regard to the storage, handling and
 administration of medication.

 General Management
 1. To work with the managers guidance and have an understanding of the legal requirements
 of the Care Quality Commission (CQC) and ensure the service complies with relevant
 legislation and regulations.
 2. To have a full understanding and working knowledge of all New Directions’ policies and
 procedures.
 3. To support the manager in completing the staff rota and ensuring that the staffing ratio
 meets the assessed needs of the people we support.
 4. To work with the manager to ensure that any annual leave requests are authorised
 appropriately to ensure safe staffing levels.
 5. To manage sickness absence by always conducting return to work interviews and
 correctly applying company policy.
 6.  To ensure that staff hours are recorded and sent to payroll on time.
 7.   Promote an open, positive and inclusive culture and ensure the people we support and
 staff are familiar with the organisation complaints procedure.
 8. To liaise effectively with all services, building good working relationships.
 9. To enable the people we support to manage their own finances where possible; and
 where not possible, to ensure all transactions and records are accurate, kept up-to-date and
 audited.
 10. To ensure the security and confidentiality of records and information relating to the

 service.
 11. To attend Manager’s Meetings and other meetings, both internal and external as and
 when required.

 External Relationships
 1. To establish and maintain good relationships with all external stakeholders.
 2. To report all notifiable incidents and events to the line manager, and where requested and
 advised to the local authority and CQC in the specified timeframes.
 3. To carry out audits where required and manage and complete any quality assurances
 required as a result of those audits and by the organisation.

 Any other duties that may reasonably fall within the scope of this post, as may be required
 from time to time.

 STANDARD REQUIREMENTS
 Responsibilities in an emergency
 Expected to respond to emergency situations involving the safety of the people we support
 and staff.
 Confidentiality
 The Deputy Manager must maintain the confidentiality of information about the people we
 support and staff in accordance with organisational policies and procedures and relevant
 data protection legislation.
 Equal opportunities
 The Deputy Manager must at all times carry out their responsibilities with due regard to the
 organisation’s equality and diversity policies and promote and embrace diversity and
 inclusion.
 Health and safety
 Deputy Managers must be aware of the responsibilities placed upon them under the Health
 & Safety at Work Act 1974, paying due regard to health and safety in the workplace and
 management of risk to maintain a safe working environment for the people we support, staff
 and visitors.

 This   job   description   is   an   outline   of  the  key  tasks  and  responsibilities  of  the  role  of  Deputy
 Manager  and  is  not  intended  as  an  exhaustive  list.  The  duties  and  responsibilities  of  the  role
 may   differ   depending   on   the   service;   and   may   change   over   time   to   reflect   the   changing
 needs   of   the   people   we   support   as   well   as   the   personal   development   needs   of   the   post
 holder.

 November 2025