Registered Manager - Supported Living

 JOB DESCRIPTION

 Job title
 Hours

 Place of work

 Registered Manager - Supported Living
 38 hours per week, which may include evening  and weekend
 work as required
 May be based at any of the organisation’s  locations and will attend
 other locations as required to carry out the duties of the post.

 SCOPE OF THE POST
 To ensure the delivery of high quality holistic support and to create a safe and supportive
 environment conducive to the needs of the people we support, through high standards of
 professional practice.
 The Registered Manager is required to provide effective leadership, governance and
 management and will contribute to secure, sustain and promote the reputation of New
 Directions.

 DUTIES AND RESPONSIBILITIES

 Objectives
 1. To ensure that agreed quality assurance initiatives are implemented within the service.
 2. Liaise with social care regulators and local authorities to ensure satisfactory standards are
 maintained.
 3. To be responsible for the day-to-day running of the service.
 4. To provide improvement, independence and choice for the people we support, making
 sure they are treated with dignity and respect at all times.
 5. To manage the effective use of resources and maintain high levels of occupancy.
 6.To obtain Registration under the Health and Social Care Act 2008 and comply with all
 regulatory requirements.
 7. To ensure policies and procedures are implemented and understood by all staff to ensure
 the highest standard of support.

 Leadership
 1. To provide leadership to all staff within your service in order to deliver the highest possible
 quality of support within a safe working and living environment.
 2. To be a good role model for all, being approachable and present within the service, as well
 as being consistent in all actions and decisions.
 3. To set and maintain clear standards of support within the service.
 4. To adhere to recruitment and selection policies and procedures; and promote and
 encourage staff retention.
 5. To maintain a comprehensive induction process for all new employees to ensure they are
 effectively introduced to the service.

 6. Take responsibility and accountability for the delivery of professional, competent and high
 quality support, ensuring people are well treated and supported; and respecting equality and
 diversity at all times.
 7. To conduct regular reviews with new employees during their probationary period in line
 with company policy, including the final review to confirm appointment or extend the
 probation period.
 8. To ensure the required standards of performance are being achieved, to manage
 under-performance through objective setting and regular reviews, and that regular
 supervisions occur in line with company policy.
 9. To participate in HR meetings as required, including investigations, disciplinary and
 grievance meetings.
 10. To ensure complaints and suggestions are positively actioned, resolved and responded
 to.
 11. To identify individual training needs in line with New Directions’ objectives and the
 employee's performance, arranging training and evaluating their effectiveness, and ensuring
 that staff have completed the required training each year.
 12. To hold regular meetings for the people we support, staff and stakeholders to provide
 and receive feedback; and administer the customer feedback questionnaire provided as part
 of the company’s quality assurance systems.

 Supporting individuals
 1. To ensure that the people we support all have an up-to-date support plan, which is
 regularly reviewed and actively involves the people we support.
 2. To ensure all risks and risk assessments are regularly reviewed and updated.
 3. To regularly monitor the delivery of support given by all staff ensuring that the physical,
 social, psychological and emotional needs of the people we support are recognised,
 assessed and met.
 4. To ensure the service and its processes are fully compliant with the Mental Capacity Act
 and that the people we support are empowered to make choices where able and where not,
 that best interest decisions are made on their behalf involving relevant professionals.
 5. To ensure the service is compliant with DoLS/LPS legislation.
 6. To ensure every person we support has a named key worker.
 7. To ensure the highest standards of support consistent with the requirements of CQC and
 funding authorities.
 8. To arrange regular reviews with the people we support and with their appropriate
 professionals and support networks.
 9. To undertake an initial assessment for all potential people we may support.
 10. To meet professional and legal responsibilities with regard to the storage, handling and
 administration of medication.

 General Management
 1. To understand the legal requirements of the Care Quality Commission (CQC) and ensure
 the service complies with relevant legislation and regulations.
 2. To have a full understanding and working knowledge of all New Directions’ policies and
 procedures.
 3. To be responsible for completing the staff rota and ensuring that the staffing ratio meets

 the assessed needs of the people we support.
 4. To ensure that all annual leave requests are authorised appropriately to ensure safe
 staffing levels.
 5. To manage sickness absence by always conducting return to work interviews and
 correctly applying company policy.
 6. To carry out the duties of “The Responsible Person” and ensure that the service compiles
 with all statutory obligations and relevant legislation (e.g. environmental health, health &
 safety and fire regulations).
 7. Promote an open, positive and inclusive culture and ensure the people we support and
 staff are familiar with the organisation complaints procedure.
 8. To liaise effectively with all services, building good working relationships.
 9. To enable the people we support to manage their own finances where possible; and
 where not possible, to ensure all transactions and records are accurate, kept up-to-date and
 audited.
 10. To ensure the security and confidentiality of records and information relating to the
 service.
 11. To ensure that staff hours are recorded and sent to payroll on time.
 12. To attend Manager’s Meetings and other meetings, both internal and external as and
 when required.

 External Relationships
 1. To establish and maintain good relationships with all external stakeholders.
 2. To report all notifiable incidents and events to the line manager, local authority and CQC in
 the specified timeframes.
 3. To carry out audits where required and manage and complete any quality assurances
 required as a result of those audits and by the organisation.

 Any other duties that may reasonably fall within the scope of this post, as may be required
 from time to time.

 STANDARD REQUIREMENTS
 Responsibilities in an emergency
 Expected to respond to emergency situations involving the safety of the people we support
 and staff.
 Confidentiality
 The Registered Manager must maintain the confidentiality of information about the people
 we support and staff in accordance with organisational policies and procedures and relevant
 data protection legislation.
 Equal opportunities
 The Registered Manager must at all times carry out their responsibilities with due regard to
 the organisation’s equality and diversity policies and promote and embrace diversity and
 inclusion.
 Health and safety
 Registered Managers must be aware of the responsibilities placed upon them under the
 Health & Safety at Work Act 1974, paying due regard to health and safety in the workplace

 and management of risk to maintain a safe working environment for the people we support,
 staff and visitors.

 Manager

 This   job   description   is   an   outline   of   the   key   tasks   and   responsibilities   of   the   role   of
 Registered
 is   not   intended   as   an   exhaustive   list.   The   duties   and
 responsibilities  of  the  role  may  differ  depending  on  the  service;  and  may  change  over  time  to
 reflect   the   changing   needs   of   the   people   we   support   as  well  as  the  personal  development
 needs of the post holder.

 and

 February 2026