Supporter Engagement Executive

Job Code PFE019

Location: UK Head Office, Runway East, Kings Court, Parsonage Lane, Bath, BA1 1ER

Contract type: Fixed-term maternity cover for up to 12 months (or until the postholder returns).

Salary: £24,784.50 FTE (£14,871)

Hours: Part time 22.5 hrs pw

About Ripple Effect

Established in 1988 (as Send a Cow), Ripple Effect is a dynamic and passionate international development charity on a mission to create a powerful and lasting impact. Our vision is to see a rural Africa that is confident, thriving, and sustainable, with a growing economy and higher living standards for all. At Ripple Effect, we've honed our focus on three critical areas: Sustainable Agriculture, Gender and Social Inclusion, and Enterprise Development. Through these pillars, we're dedicated to combating poverty and nurturing a vibrant, thriving African landscape that will thrive for generations to come.

About the Role

Are you passionate about delivering outstanding supporter experiences? We’re looking for a warm, organised and proactive Supporter Engagement Executive to join our team and help us build exceptional relationships with our donors and the public.

In this vital role, you'll be the first point of contact for supporters across phone, email and post providing timely, friendly and accurate responses. You'll process donations, send thankyou communications, manage supporter records and ensure every interaction leaves people feeling valued and inspired.

Working closely with colleagues across the Supporter Engagement team, you’ll help deliver campaigns, fulfil supporter journeys and maintain high quality data to support effective fundraising.

About You

What you’ll bring

Excellent communication and people skills.
Strong organisation and attention to detail.
Experience in customer service or administrative roles.
Confidence using CRM systems and managing supporter data.
A positive, team focused attitude and passion for making a difference.

This is a fantastic opportunity to play a central role in delivering the exceptional supporter care that makes our work possible.

Ready to apply? We’d love to hear from you.

What we Offer

As well as a rewarding career with a global charity, you’ll get access to a wide range of benefits, including;

Pension
Generous annual leave
Training and development opportunities to personally grow and learn in the role
A supportive working environment that champions wellbeing and support

How to Apply

If you feel you have the qualities, skills, and experience to fulfil this varied, rewarding, and vital role, we would love to hear from you.

Submit your CV and a covering letter to applications@rippleeffect.org clearly indicating the position you are applying for and the job code in the subject line.

Please note that only shortlisted candidates will be interviewed.

Ripple Effect also seeks references and conducts background checks before confirming any candidate in a role offered.

If you require the job description in a different format, please contact applications@rippleeffect.org.

Key Dates

Closing date: Midnight - Wednesday 22nd April 2026

Interview date: Week commencing 27th April 2026

Start date: Early June 2026

Key contact

Laura Tillings-Watson, Head of MarComms & Supporter Engagement | Laura.Tillings-Watson@rippleeffect.org>

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