Title: Apprentice Customer Supporter

Manchester, Lancashire, GB, M11 2LY

Apprentice Customer Supporter

Victoria House, Victoria Street, Openshaw Manchester M11 2LY

£18,720.00 per year

37.5 hours per week

Turn everyday moments into something meaningful

Imagine kickstarting your career doing work that matters, and getting paid to learn as you go. As an Apprentice Customer Supporter with Sanctuary Supported Living, you will make a real difference from day one by supporting people in everyday moments while working towards a free, fully funded care qualification.

You’ll be supported by a welcoming Retirement Community team who value your ideas and want to see you grow. The role offers structure and balance, helping you build confidence, develop practical skills and enjoy meaningful work that fits around your life. As a not‑for‑profit organisation, we reinvest in our people and services, so your development comes first, with real opportunities to progress once you qualify. Here, your potential matters, and we will support you to #BeYourBest and feel genuinely valued.

Your role

Be the warm, welcoming face of our community – greeting residents and visitors at reception, answering queries, and making everyone feel at home
Plan and lead engaging activities – from fun group sessions (like arts & crafts, games, or gentle exercise classes) to one-on-one moments that reflect each resident’s interests
Empower independent living: encourage and help our residents to stay active and connected
Support residents to connect with their local community – for example, arranging outings, bringing in local volunteers/entertainers, or simply helping someone facetime with family
Champion choice – above all, enable our residents to live life on their own terms – whether it’s helping someone continue a beloved hobby or try something new, you listen to what matters to them and make it happen
You’ll be working in a single location as part of our Retirement Community team

(If you’ve been a Wellbeing Assistant, Activities Coordinator, Lifestyle Facilitator or have experience helping others live life to the fullest, we’d love to hear from you! This role goes by many names – what matters is your passion for people.)

Your skills

You don’t need to have done this exact job before – if you’re compassionate, outgoing, and keen to learn, you can become an amazing Customer Supporter with us. We’re looking for:

Energy and creativity – you bring positivity and imagination to everything from coffee mornings to community projects, making sure everyone can participate
Strong interpersonal and customer care skills – you’re patient, a good listener, and confident communicating with a wide range of people
Confidence in prioritising tasks and meeting deadlines – whether it’s planning next week’s event schedule or juggling a busy afternoon in reception
Basic Microsoft Word and Excel skills
To join this apprenticeship, you will need a level 2 grade 4 (C) in English and maths, or an equivalent qualification - if you are under 19 and do not yet have a grade 4 (C) or above, you will be supported to complete Functional Skills level 2 as part of the programme

Your rewards

You deserve more than the basics. That’s why, alongside 25 days’ annual leave pro rata (rising to 30 with service, plus bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme matched up to 5%, we offer a package to help you thrive:

Growth and development– fully-funded training and ongoing development opportunities – we’ll help you gain new skills and achieve industry qualifications, opening doors to your future career
Inclusive culture and flexibility– work in an environment where everyone belongs – with flexible working options, a Youth Panel, and active staff networks (LGBTQ+ Network “PRISM”, Disability, Race Equality, and Parent network) to support you; we celebrate diversity and will make sure you can be your authentic self at work
Lifestyle perks– save money with exclusive retail discounts, a Cycle to Work scheme, and salary sacrifice options
Health and wellbeing support– enjoy free access to Aviva Digicare+ (virtual GP appointments) and confidential Employee Assistance Programme support for medical, financial, and legal advice, plus short-term counselling when you need it
Company-paid life insurance
Parental leave arrangements,paid volunteering days, andannual leave purch...

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