Job description

Support Team Manager (3545)

Support Team Manager- Fix Term

📍 Location: Swansea

💼 Contract: Fix Term until May 2027

⏰ Hours: Flexible – includes evenings, weekends, bank holidays, sleep-ins, waking nights & on-call
💰 Salary: 34,730.

About the Role

We're looking for a passionate and experienced Support Team Manager to lead a cluster of services and make a real difference in people's lives.

Reporting to the Registered Manager, you'll play a key role in delivering high-quality, person-centred support while leading and developing a team of Support Workers. You'll be a visible leader within services, ensuring great practice, strong staff performance, and excellent outcomes for the people we support.

What You'll Be Doing

Leading Outstanding Care & Support

Ensure high quality, person-centred care planning and risk assessments
Enable people to live independently, build relationships, and engage in their communities
Promote active involvement of individuals and their support networks
Drive delivery of services in line with contracts, budgets, and care hours

Managing & Developing Teams

Lead, motivate, and supervise staff teams to deliver outstanding outcomes
Set clear objectives and monitor team performance
Carry out supervisions, observations, and performance reviews
Address performance concerns and support staff development
Lead team meetings and promote a positive team culture

Quality, Compliance & Improvement

Maintain compliance with CIW standards and safeguarding requirements
Drive continuous improvement through quality assurance processes
Ensure lessons learned from incidents and complaints are implemented
Monitor and improve service performance and outcomes

Health, Safety & Wellbeing

Promote a strong health & safety culture across services
Oversee safe medication practices and risk management
Ensure accurate incident reporting and follow-up actions

Operational & Resource Management

Manage budgets, staffing rotas, and service contracts effectively
Ensure services run within allocated resources
Maintain accurate records and ensure compliance with funding requirements

About You

✅ Qualifications & Experience

QCF Level 4/5 in Management (or willingness to work towards)
Experience supporting people with learning disabilities
At least 1 year of management experience
Knowledge of CIW standards, safeguarding, MCA, DoLS, and health & safety

✅ Skills & Attributes

Strong leadership, coaching, and people management skills
Ability to drive person-centred practice and positive outcomes
Confident in managing performance and leading change
Excellent communication and organisational skills
IT literate (Word, Excel, Outlook)
Car driver with flexibility to travel between services

✅ Personal Qualities

Positive, proactive, and supportive approach
Committed to continuous learning and development
Passionate about delivering high-quality care
A strong advocate for equality, inclusion, and dignity

About Mirus

For 40 years, we have provided support so people can do the things they love, achieve their goals, and live good lives - always with voice, choice, and control.

We support people with learning disabilities, mental ill-health, and autistic people. Our services are shaped by the people who use them – we listen to and value each person's unique voice and experiences, creating an environment where everyone feels heard and understood.

We know that people have better lives when they feel part of their community – and the community benefits too! That's why we work with others to build networks that encourage people to explore opportunities, discover new interests, develop relationships, and enhance their independence.

Everything we do is guided by our values: Together, Respectful, Responsible, Empowering, and Courageous.

Why Join Us?

We value our staff and offer:

A fully funded and supported QCF Level 4/5 Health and Social Care qualification (if not already achieved).

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