Team Manager

Pathways to Hope

Are you looking for an exciting and challenging opportunity that makes a difference?

We have an exciting opportunity for a dynamic Team Manager to support mobilisation of a brand-new pilot in North Essex. The service will provide targeted support to individuals who frequently present to A&E in mental health crisis, following self-harm, suicide attempt or suicidal ideation. You will provide operational leadership, clinical oversight, and partnership management to ensure service users receive evidence¿based, trauma¿informed and assertive support at the point of crisis and during follow-up in the community.

The Role
As team manager you will be responsible for the day to day running of the pilot. You will lead a small team to deliver high standards of practice, safe risk management, develop effective pathways between hospital and community teams, and maintain strong alignment with Phoenix Futures’ values and organisational priorities.

You will have oversight of data quality, reporting and performance management in order to demonstrate the impact of the pilot to commissioners and wider stakeholders

The pilot will focus on Colchester General Hospital A&E department, and the role will be based in our Colchester office, although travel may be required across North Essex to ensure effective service delivery.

About you

To join us a Service Manager you will need:

Experience of working with people within a mental health/social work/substance use or similar field
Experience of managing staff
An understanding of the complex issues presented by individuals who use the service.
The ability to build effective working relationships with other professionals (including mental health services, adult social care, treatment services) and to maintain the excellent reputation of Phoenix Futures across Essex and beyond.
The ability to report performance data and information to managers and commissioners
The ability to be innovative and flexible to meet the needs of the service
Determined, with a drive to succeed and a willingness to learn
Passionate and enthusiastic about making a real difference to the lives of people we support
To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
Excellent communication skills, both written and verbal

So, if you’re seeking your next challenge as a Service Manager, please get in touch or apply today.

Your Rewards

Starting salary between £27,000 - 30,500 per annum (pro rata), dependent upon relevant qualifications
Opportunity to access yearly salary increments (subject to appraisal), meaning potential salary increase up to £36,000 per annum, pro rata.
Starting salary will be dependent on candidate and whether they hold relevant mental health or social care qualification.
Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
Benefits including season ticket loan, pension scheme and life assurance
Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
Continuous training and career development via PXL our dedicated learning management system
Access to a 24/7 Employee Assistance programme including telephone and online access
A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional well-being.

We provide a diverse range of services, our exper...

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