Job reference:002952

Salary:£49,479

Closing date:12/04/2026

Department:Energy

Location:Remote within England and Wales

Employment type:Permanent

Hours Per Week36.25 hours per week / Open to flexible working

Job posted date:23/03/2026

Contract Duration:Permanent

Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice is the statutory advocate for energy consumers. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, changing policy and supporting consumers to navigate the market.

We are looking for a Regional Energy Lead for Wales to join the Regional Energy Planning team in our Advice and Advocacy directorate. Using robust and defensible research and evidence, you will ensure consumer interests are reflected in the development of regional energy policy and practice, including the National Energy Systems Operator’s (NESO) new Regional Energy Strategic Plans (RESP), across Wales.

You’ll work across policy areas and support junior members of the team to reach their potential. Our strong brand will give you unique opportunities to engage with those who have the power to make change. Your research outputs will influence national governments, regulators and industry bodies, on behalf of the people who rely on us.

Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.

Ability to manage and deliver strategic and tactical research projects to deadlines.
Strong understanding of what really makes senior decision makers change policy and practice, using both formal and informal routes.
An understanding of the current regional energy policy landscape and the diverse challenges that people face.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in ...

Connect with a cause that needs you!

food and beverage team member jobs available