Family Support Worker – Southampton

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week) to deliver a high-quality family support service as part of our Southampton Care Team.

Reporting to the Family Support Manager of the Southampton Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change – and how best to help others deal with its impact.

Location:

This role covers Dorset, Hampshire and parts of Wiltshire and Isle of Wight

Download the full Job description and Person Specification here: https://www.rainbowtrust.org.uk/uploads/other/jobs/Family-Support-Worker-JD-and-PS-2025_2025-11-19-111953_kzwp.pdf

What we’re looking for:

– An experienced child health, education or social care professional – applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
– A warm, inclusive approach to achieving goals quickly and correctly
– Practiced in child protection, information sharing and the rules around data protection – you lead by example, drawing on your own professional experience and working within established guidelines
– Practical and people-oriented – you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
– A persuasive and open communicator – you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
– A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

– Flexible working hours to balance home and working life
– Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
– Company car for front line care posts
– 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
– Time off in Lieu
– Access to the Blue Light Card Scheme, and other rewards and discounts
– Bike to work, season ticket loan and payroll giving schemes
– A recommend a friend recruitment bonus scheme
– Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
– Pension scheme where we contribute 5% of your salary and you contribute at least 3%
– The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
– Robust training and development programmes to support your learning and growth

More information can also be found in our Candidate Pack here: https://www.rainbowtrust.org.uk/uploads/other/jobs/Candidates-Pack-2026-New.pdf

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to p...

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