ZARACH PERSON SPECIFICATION

YORKSHIRE FAMILY ENGAGEMENT OFFICER

CRITERIA	ESSENTIAL	DESIRABLE	METHOD OFASSESSMENT
Qualifications	• Full UK driving license and access to yourown car. You will require businessinsurance if you are successful.	Recognisedqualification of NVQLevel 3 or above inrelation to the field suchas social care,education or health	covering letter
Skills	• Communication and interpersonal skills:Strong verbal and written communicationskills to build rapport with the diverse familieswe support, and also build relationships withexternal partners and stakeholders.Case management skills: Ability to managemultiple referrals coming into the service andensure they are allocated appropriately andall records are kept effectively. Experience inmanaging a busy caseload and prioritising	• Confident in usingCRM tools such asSalesforce.	CV, covering letterand Interview
				perience in

CRITERIA	ESSENTIAL	DESIRABLE	METHOD OFASSESSMENT
	effectively. Support and signposting skills: Experience inrecognising the support needs of families,and an ability to signpost effectively anddevelop individualised support plans wherenecessary.• IT skills: Confidence and competence in theuse of IT packages.
Experience	Experience providing support to vulnerablefamilies. This may be in a school, socialservices setting or other child and familysupport setting. Experience maintaining confidentiality andprivacy. Experience working within laws, regulationsand policies related to child welfareespecially safeguarding. Experience of working with and buildingrelationships with a range of partners.	Experience supportingvulnerable familieswithin a charity sectorsetting.Experience supportingand working withvolunteers.Experience of using CRMtools such as Salesforceto manage case loads.	CV, covering letterand Interview
	• Experience of supporting and working withpeople from different cultures orbackgrounds.
Personalattributes	OpenRespectfulCollaborativeAspirationalMission focusedCaring, friendly nature A commitment to providing an equitableservice to the families Zarach supports.• A proactive, problem solver• A willingness to challenge the multiple waysvulnerable families may experiencediscrimination		covering letter andInterview
A basic DBs check will be requested as part of the final stages of recruitment. Please email rish@zarach.org f youwould like to see our DBs policy.