Title: Works Coordinator

Ipswich, Suffolk, GB, IP1 4JP

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Works Coordinator

 

Ipswich based with a balance of home and office working

 

£32,762 - £34,486 per year

 

40 hours per week - Monday to Friday - 8:00am to 4:30pm

We are looking for a Works Coordinator to join our Planned Repairs team based in Ipswich. In this role you will coordinate and monitor the resolution of outstanding works, ensuring a high level of performance and customer satisfaction while ensuring any requirements from the Housing Ombudsman or Group Complaints policies and procedures are adhered to.

The role of Works Coordinator will include:

• Supporting the regional team with effective communication to ensure accurate and timely information is collected and repairs are coordinated to meet the required timescales
• Providing quality statistical information on key performance indicators to assist managers in target setting, performance monitoring and implementing improvements where needed
• Updating all manual and computerised records in an accurate and timely manner
• Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Maintaining relationships with internal and external stakeholders such as Housing, Customer Hub, Repairs Hub, other Property Services Teams and external contractors

Skills and experiences:

• Recent experience of providing administrative support to senior management
• Experience of Responsive Maintenance Day to Day Processes
• Some knowledge of producing and analysing compliance and statistical information
• Ability to work on own initiative and independently
• Excellent communication and customer care skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
• Experience of using Housing and Repairs Management Systems (e.g. SAP, RCH, FSM)

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 16 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   http://www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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