Title: Works Coordinator

London, London, GB, E9 5QG

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

 

Works Coordinator

 

Francis Street, Hull with a balance of home and office working

 

£31,453 - £33,108 per year

 

40 hours per week – Monday to Friday, 8:00am – 17:00pm

We have new and exciting opportunity for a Works Coordinator to join our dedicated team. You will be responsible for delivering, coordinating and maintaining effective and efficient coordinative systems to support the delivery of services. You will oversee the Minor works team to the London region. Communicating with the wider regional team, you will work in a team and provide timely information to support team members when dealing with repairs which have been scheduled.

Working in a dynamic environment, you’ll use your strong organisational skills, attention to detail and communication skills to keep workflows running smoothly. This is a rewarding position where you will directly contribute to service excellence and help ensure our homes remain safe, functional and well‑managed.

The role of Works Coordinator will include:

• Supporting the regional team with effective communication to ensure accurate and timely information is collected and coordinated to meet the required timescales
• Providing quality statistical information on key performance indicators to assist managers in target setting, performance monitoring and implementing improvements where needed
• Updating all manual and computerised records in an accurate and timely manner
• Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Maintaining relationships with internal and external stakeholders such as managers and trade colleagues

Skills and experiences:

• Recent experience of providing administrative support to senior management
• Experience of Property Services Day to Day Process
• Experience of working in an appointment / work scheduling environment
• Some knowledge of producing quality compliance and statistical information
• Ability to work on own initiative and independently
• Excellent communication and customer care skills
• Proficient user of Microsoft packages including as Word, Excel, Outlook and Teams

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £31,453 per annum (rising to £33,108 per annum after 12 months, subject to satisfactory performance) pro rata

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 14 April 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   http://www.sanctuary.co.uk/join-our-team

 

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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