Workplace Experience Bookings Coordinator

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• London

• People

• Permanent

This role offers a competitive salary, (London office 4-5 days per week, occasional working from home), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £27,000 - £33,000 per annum

Location: London (Office based  4-5 days per week occasional working from home)

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

About the role

To manage London function spaces and meeting room requirements across the Which? estate. You will be responsible for the operational readiness of all workspaces, ensuring these are safe, well-presented and their day-to-day use managed effectively. In this role, you will enable the successful use of function spaces by providing structured space governance and on-site support for colleagues, tenants and external users of our spaces, providing administration support and co-ordinating requirements. You will ensure a professional environment is maintained, deliver high customer service levels, all while living our values: we care, we're brave, we make it happen, and we're connected.

Key responsibilities include: 

• Manage operational readiness of work spaces: Manage the day-to-day operations of all meeting rooms and function spaces, ensuring everything runs smoothly and looks professional
• 4th floor function space bookings: Handle scheduling and administration for all bookings made by the buildings' tenants
• Physical setup and support coordination: Plan room layouts and assist with handling the physical setup and breakdown of furniture and equipment to ensure operational readiness of function spaces, while also liaising with relevant internal teams and external suppliers to support booking requirements, such as catering requests, AV system, additional cleaning or security
• Desk and meeting room spaces, system management: Act as the key administrator for the meeting room and desk booking system, ensuring data accuracy for reporting
• Safety first - Ensure all activities meet health and safety obligations, guaranteeing the safety of everyone using the spaces

About you:

• Organisational and administrative expertise: Proven experience in an administrative role, demonstrating exceptional attention to detail, accuracy, and strong multi-tasking abilities
• Customer focus and communication: Comfortable in supporting events and people in a professional setting, coupled with a professional, approachable manner and the ability to communicate clearly across the business
• Technical proficiency: Relevant experience using MS Office/Google programs and being comfortable and proficient with software packages, with a keenness to use AI in your work
• Proactive and reliable: The ability to be solutions-focused, proactive in spotting what needs doing, and a strong team player with a flexible approach
• Desirable Expertise: Experience in a multi-tenant environment, covering the management of events, hospitality, or workplace spaces and AV equipment

The interview process for this role involves:-

• First stage video call - 30 mins
• Second stage in person interview London office with role based task

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

• You must meet the essential criteria listed within the Role Profile, to have your application reviewed.
• We are unable to accept applications by email. Only candidates who apply by completing the online application via the careers site will be considered.
• We reserve the right to withdraw this advert at any given time due to the number of applications received.

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